Owns and manages customer-facing knowledge bases and help centers across multiple SaaS products, ensuring content quality, accuracy, and self-service effectiveness.

Owns strategy, quality, and operations of customer-facing knowledge bases across a 33+ product portfolio, coordinating with cross-functional teams to ensure accurate, current documentation.

Owns and strategizes customer-facing knowledge bases across multiple SaaS products, ensuring content quality, accuracy, and completeness while coordinating with support, product, and engineering teams.

Writes persuasive narratives and policy materials for government and education leaders to demonstrate Cartwheel's mental health solutions for schools.

Senior writer crafts persuasive narratives and proposals for government and education leaders to advance Cartwheel's mental health programs in schools.

Senior writer crafts persuasive narratives and proposals for government stakeholders to demonstrate Cartwheel's impact on school-based mental health programs.

Senior creative leader develops scalable messaging systems and positioning frameworks that translate product strategy into clear, modular copy and creative infrastructure across channels.

Leads development of scalable product messaging systems and creative infrastructure, translating strategy into modular copy and positioning frameworks used across channels.

Editor manages Healthcare Brew newsletter production, assigns and edits stories, enforces editorial guidelines, and leads journalist team.

Editor manages daily newsletter production, assigns and edits stories, enforces editorial guidelines, and leads a team of journalists for a healthcare-focused publication.

Senior editor assigns, edits, and coordinates wine content across web, email, and e-commerce while managing freelancers and developing cross-platform storytelling strategies.

Senior editor assigns, edits, and manages wine-focused content across Forbes Wine's website, newsletters, and e-commerce platform while leading a small content team.

Senior staff writer conceives and writes short and longform features about wine industry trends, producer profiles, and consumer reviews to drive audience growth and subscription revenue.

Senior writer creates feature stories, reviews, newsletters, and multimedia content for Forbes Wine vertical while collaborating with revenue and marketing teams.

Editor manages reporters across multiple cities, edits newsletters, coaches writing, and leverages AI to improve newsroom workflows.

Oversees medical publication strategy, manages scientific writing projects, and ensures regulatory and editorial compliance for medical content.

Creates chemistry educational content and problem sets for AI research labs, leveraging doctoral-level expertise in chemistry or biochemistry.

Senior direct response writer who creates high-converting long-form sales copy, email campaigns, and VSLs for premium financial products, owning campaign strategy from concept to execution.