Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

 

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

Department: 13498 Enterprise Revenue Cycle - Revenue IntegrityStatus: Full timeBenefits Eligible: YesHours Per Week: 40Schedule Details/Additional Information: Schedule: Monday - Friday 1st shift 40 hours a week 6:00am EST to 6:00pm CST Certification required: AHIMA or AAPC Coding Certification Remote opportunity:Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY Pay Range:$25.

About Energy ExemplarIn an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’.

OverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.

IDRA is a national nonprofit organization whose mission is to achieve equal educational opportunity through strong public schools that prepare all students to access and succeed in college.

Meet the Moment with AlteryxWe're living through a once-in-a-generation shift in how work gets done.

ABOUT THE COMPANY Jitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management solution provider recognized in Gartner MQ for seven straight years.

The Blueprint (Role Profile) Reporting to the Sr.

Senior ERP Finance ConsultantAbout UsGenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers.

Who we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

About the jobMercor connects elite creative and technical talent with leading AI research labs.

Job Title: Experienced CRA - Norway Job Location: Oslo, Norway Job Location Type: Home-based Job Contract Type: Full time Job Seniority Level: Experienced CRA - NorwayJob Overview Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements.

Impact• In this role, you will help NIQ create a more connected and effective approach to talent strategy, performance and growth.

Associate Revenue Cycle Analyst – Billing

Position Summary

The Associate Revenue Cycle Analyst – Billing serves as a subject matter expert and analytical resource within the Clean Claim Team (CCT), focused on ensuring claims are accurately billed, successfully submitted, received, and accepted by payers before entering the downstream denial process.

This role investigates complex front-end billing and claim submission issues, including EDI and clearinghouse rejections, duplicate submissions, authorization-related rejections, provider enrollment issues, payer registration issues, patient demographic errors, and other barriers to clean claim acceptance.

Beyond resolving individual issues, the Associate Revenue Cycle Analyst uses data to identify patterns, determine root causes, assess the broader impact across the claim population, and implement sustainable solutions that prevent future rejections. The successful candidate will combine strong revenue cycle expertise with technical and analytical skills and will independently own complex problems from initial investigation through resolution, testing, implementation, and ongoing performance monitoring.

Job Responsibilities

• Serve as a subject matter expert for clean claim submission and front-end billing processes, with a strong understanding of the claim lifecycle from claim creation through payer receipt and acceptance.
• Analyze claim rejections and operational data to identify trends, recurring issues, root causes, and opportunities to improve clean claim performance.
• Investigate EDI and clearinghouse rejections, duplicate submission issues, incorrect or missing ICN information, prior authorization-related rejections, provider enrollment and NPI registration issues, patient demographic errors, and other claim submission barriers.
• Research rejection reasons, determine the root cause, and provide all of the necessary information, documentation, system corrections, or operational changes to the appropriate cross-functional teams in order to resolve them
• Evaluate identified issues beyond the individual claim to determine the broader claim population, payer, workflow, or business processes impacted.
• Identify upstream causes of claim rejections and develop sustainable solutions designed to prevent recurrence and reduce downstream denials.
• Use SQL and Snowflake to obtain and analyze claim and operational data, quantify issues, identify affected populations, validate root causes, and measure improvement.
• Utilize advanced Excel functionality, including pivot tables and lookup functions, to analyze large datasets, identify meaningful trends, and create clear and actionable reporting.
• Develop dashboards, reports, automation, tracking tools, and other analytical resources to improve visibility into claim submission and rejection performance.
• Independently manage complex issue resolution and improvement initiatives from initial identification through completion, including coordinating cross-functional work, tracking progress, testing solutions, validating implementation, and monitoring post-implementation results.
• Partner closely with Coding, Insurance Verification, Prior Authorization, provider enrollment, technology, vendor operations, and other teams whose processes impact clean claim submission and acceptance.
• Maintain ownership of cross-functional issues rather than simply escalating or transferring them, ensuring identified problems are followed through to successful resolution.
• Develop and improve workflows and SOPs that increase claim accuracy, operational efficiency, and first-pass payer acceptance.
• Monitor key performance indicators, rejection trends, and operational performance to proactively identify emerging issues and opportunities for improvement.
• Create and present detailed, executive-ready presentations communicating trends, root causes, remediation efforts, project status, and upstream and downstream revenue cycle impacts.
• Translate complex billing and analytical findings into clear recommendations for operational teams and leadership.
• Maintain knowledge of payer requirements, billing rules, EDI processes, and other changes affecting claim submission and acceptance.
• Act as an educator and resource to operational teams regarding identified issues, process improvements, and best practices.
• Proactively identify opportunities to leverage data, technology, automation, and workflow improvements to increase clean claim rates and prevent avoidable rejections and denials.

Qualifications

• Bachelor’s degree in business, healthcare, analytics, or a related field preferred.
• 2–3+ years of experience in medical billing, claims operations, revenue cycle management, insurance collections, or a related healthcare function.
• Strong understanding of healthcare revenue cycle processes and the claim lifecycle, particularly claim creation, submission, clearinghouse processing, payer acceptance, rejection, and denial.
• Experience investigating claim rejections, EDI transactions, clearinghouse issues, payer requirements, provider enrollment, or other front-end billing issues strongly preferred.
• Working knowledge of medical billing and coding concepts, including CPT/HCPCS, ICD-10, modifiers, authorization requirements, payer requirements, and claim identifiers.
• Proficiency with Microsoft Excel, including pivot tables, lookup functions, data manipulation, and analysis of large datasets.
• Working knowledge of SQL and experience using a data warehouse or analytics platform such as Snowflake. Candidates should be able to independently obtain the data needed to answer business questions using SQL, including effectively leveraging AI-assisted query development when appropriate.
• Demonstrated ability to analyze data, recognize patterns, investigate root causes, and translate findings into actionable operational solutions.
• Strong project management and organizational skills with demonstrated ability to independently drive initiatives from problem identification through implementation and post-implementation monitoring.
• Strong written and verbal communication skills, including the ability to create polished presentations and communicate detailed findings to leadership.
• Ability to work autonomously, follow complex issues through multiple systems or teams, and proactively determine appropriate next steps.
• Strong critical-thinking, problem-solving, and solution-oriented mindset.
• Ability to quickly learn new revenue cycle processes, systems, technologies, and payer requirements.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$58,700—$77,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

Senior Architect, Anthropic Enablement

Remote | US

At Nimble Gravity, we help organizations turn data, AI, and technology into measurable business results. This role sits at the technical core of our Anthropic practice — leading the conversations, demos, and delivery sessions that show clients exactly what Claude Code and Claude Cowork can do, and where the next phase of work lives.

You’ll be the person in the room — often the only Nimble Gravity person in the room — with 20+ engineers or advanced knowledge workers who expect real answers, not a script. You’ll also be in the room earlier than that: on discovery calls and technical scoping sessions, helping prospects understand what’s possible before they’ve signed anything. This is a build-and-teach role. If you haven’t personally configured agentic workflows, written custom skills, or wired up MCP integrations, this isn’t the seat.

What You’ll Do

• Lead technical pre-sales:Partner with sales and delivery leadership on active opportunities — run technical discovery, scope proof-of-concept builds, and deliver live demonstrations of Claude Code and Claude Cowork tailored to a prospect’s actual environment and workflows.
• Deliver advanced technical enablement: Design and lead hands-on sessions for 20+ engineers or technical business users at a time — covering agentic coding workflows, custom skills, MCP server integrations, subagent orchestration, permission and tool-access models, and how to fit Claude Code and Cowork into existing engineering practice.
• Hold technical ground solo: Field detailed questions on architecture, context management, tool permissions, data flow, security posture, and failure modes — live, without deferring to “someone technical” who isn’t in the room.
• Frame the business case: Work with client stakeholders to identify high-value workflows, map them to what Claude Code and Cowork can actually do, and translate that into a business case business leaders will act on.
• Spot and scope follow-on work: Treat every workshop and demo as a discovery exercise — identify where a client’s next engagement lives, and feed that directly into proposals, SOWs, and delivery roadmaps.
• Build reusable technical assets:Create demo repos, sample skills, workshop curricula, and reference architectures that make every future engagement faster to stand up.
• Navigate regulated environments: Advise financial services, insurance, and other regulated clients on secure, compliant configurations of Claude Code and Cowork — governance, audit trails, and data handling included.
• Measure what matters: Track technical adoption depth, workshop-to-pipeline conversion, and follow-on scope generated — real numbers, not attendance counts.

What You’ll Bring

• 8+ years in software engineering, solutions architecture, or technical consulting, with recent hands-on depth in agentic AI systems — this is a senior architect–level technical role, not an enablement generalist role
• Deep, current, hands-on fluency with Claude Code and Claude Cowork specifically — configuring skills, MCP servers, subagents, and permission scopes, not just familiarity from the outside
• A specific, named example of something you’ve built with agentic AI tooling: a custom skill, an MCP integration, a multi-step agent workflow, a CI/CD pipeline with an agent in the loop
• Proven experience presenting to large (20+) technical audiences and holding your own against skeptical senior engineers with no one else backing you up
• Pre-sales or technical sales engineering experience — discovery calls, live demos, SOW scoping, or technical proposal input
• The judgment to translate technical capability into business value, and to spot where automation or agentic assistance unlocks the next phase of a client’s work
• A track record of turning technical sessions into scoped follow-on engagements — quantifiable in pipeline or expansion revenue, not just satisfaction scores
• Comfort operating in regulated, enterprise environments, including security and governance review of AI tooling
• The composure to demo or debug live, in real time, without a script

Strongly Preferred, Not Required

• Direct experience in banking, financial services, insurance, or another regulated industry
• Experience as a sales engineer or solutions consultant at an enterprise software or AI company
• Contributions to internal Anthropic-based tooling — custom MCP servers, shared skill libraries, or agent orchestration frameworks

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.

Description

Sprout Social is looking to hire a Director, Engineering - Artificial Intelligence to join our engineering team. This leader will report to the Senior Vice President, Engineering. The key focus of this role is to help build and execute our platform-wide AI strategy. As a member of Sprout’s Engineering leadership team, this leader will also facilitate strong collaboration across the engineering, product management and product design organizations.

Why join Sprout’s Engineering team?

Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We’re actively working to intuitively weave AI throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in!

With collaborative, cross-functional teams spanning front-end, back-end, applied science, and ML Ops, our team is a place to sharpen your craft and solve hard problems alongside some of the smartest people in the industry. As a Director of Engineering, you’ll operate at “tech-giant” scale, leading engineers and technical leaders while partnering closely with Product, Design, Data Science, and other teams to shape strategy and deliver against a shared roadmap. You’ll provide leadership across architecture, system design, engineering execution, and talent development, while helping define how our products, platforms, and services interconnect and scale. You’ll also join an empathetic Engineering Leadership team committed to helping each other grow, raising the bar for engineering excellence, and supporting our teams in delivering world-class products.

What you’ll do

• As a Director, you will be a key member of the AI leadership team and be responsible for building high-functioning teams of applied AI/ML scientists and engineers and steering them to iteratively deliver quality results.
• You’ll lead the engineering team building foundational AI/ML products that will be used across our entire product suite and customer base.
• You will partner closely with the VP, Engineering and your leaders to chart the strategic growth of the current team, defining and building new teams and helping to steer architecture and product direction.
• Relying on your experience in building and maintaining highly scalable, reliable, distributed AI products and leading applied science teams, you’ll lead teams to iteratively deliver quality software.
• You will guide the team through complicated product and technical roadmaps, and partner with product management and design to align on the strategy for your teams and support its execution.
• You’ll grow your team of engineers and applied scientists by example with effective feedback, coaching, and career development.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating Engineering leader to help our AI team succeed and invest in the right capabilities to improve our customer experience and impact through AI and machine learning. If you confidently lead teams to solve hard problems, push them to learn from and teach each other, and work across functions and teams to get your teams to deliver,  we’d love to talk with you!

The minimum qualifications for this role include:

• 7+ years of experience building and supporting products in a production environment
• 7+ years in software development, including several years leading teams and managing through leaders, with a track record of building sustainable, high-performing team structure.
• Experience leading engineering teams building AI/ML or agentic products, including partnering with or leading applied scientists and AI/ML engineers.
• Recent, direct experience (typically the last 2-3 years) leading or closely driving the development of modern AI products, agentic or LLM-based systems, evaluation and quality, built on foundation models. We care more about the depth and recency of your AI-product experience than the number of years.

Preferred qualifications for this role include:

• Direct experience leading a mixed team of applied scientists and AI/ML engineers, and an understanding of how to lead research-inflected work, evaluation, model judgment, and quality, alongside product engineering.
• Demonstrated experience developing and scaling high-performance teams through hiring and coaching of engineering leaders, applied scientists, and AI/ML engineers
• Experience at a SaaS or product company that made a meaningful AI pivot or shift in product direction.
• Experience aligning a team’s focus and vision towards the most impactful work across a complex product suite to meet the needs of a diverse, global customer base
• Track record of influencing and aligning stakeholders across different points of view or functions, to drive successful outcomes
• Experience developing enterprise-level distributed applications using Python, Java, distributed queuing systems, etc.
• Experience developing systems to deploy, manage, evaluate, and serve machine learning models and agentic products at scale
• Experience with generative AI, including open source and third party solutions (e.g., OpenAI)

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Learning the current state of AI and machine learning at Sprout and future product and technical roadmaps
• Meeting your team in 1:1s to understand what’s working, what’s not, and gathering learnings to implement into your role
• Establishing relationships with other engineering, product and design leaders and identify areas of opportunity

Within 3 months, you’ll start hitting your stride by:

• Participating in architectural discussions and decisions, bringing an informed industry perspective to ask the right questions and guide your team toward successful outcomes
• Assuming management of the AI team’s engineering leaders. Meeting with them regularly and providing them with direct, constructive feedback on their work, as well as formulating career growth plans
• Participating in quarterly planning and roadmap processes and helping your team shape the technical roadmap for long-term success
• Getting acclimated to the hiring process and partner with your leaders to establish a staffing plan and process for the teams
• Helping your team and leaders improve processes and team rituals
• Building relationships with our infrastructure, product, go to market, legal, and support teams and identify ways your teams can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guiding and proactively evaluating your team’s execution on a major feature launch.
• Understanding the business goals and helping the team proactively focus on the right problems while balancing technical debt, bugs, and product features with measurable results
• Leading the performance review and career band calibration process for your team and coach your leaders through performance conversations with their direct reports
• Partnering with the VP, Engineering, product and design teams to evangelize our AI and ML technical and product vision with internal and external stakeholders
• Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders

Within 12 months, you’ll make this role your own by:

• Continue to develop your team, both personally and professionally, and having development plans in place for your team to hold them accountable
• Serving as Sprout’s bridge to the broader AI/ML industry by staying current on emerging trends and technologies and proactively bringing that outside perspective into the team’s strategy and roadmap
• Being recognized as a subject matter expert and leader in artificial intelligence and machine learning at Sprout
• Surprise us! Use your unique ideas and abilities to change our AI capabilities in Sprout in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
• Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
• Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
• Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
• Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: $263,900 – $319,000 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth potential available as you progress in your role.

We have two geographic pay zones in the United States:

Zone 1 (New York, California, Washington): $290,300 – $435,500

Zone 2 (All other US states): $263,900 – $395,900

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We’ll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social’s Affirmative Action Statement.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

#LI-REMOTE

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.

CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

This role requires a mandatory in-person interview as part of the interview process.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• Cloud Engineering

• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.

• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.

• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• Provide feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.

• Participate remotely within a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience in Airflow administration and DAG creation

• Experience with Kubernetes/Docker/Containers

• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to open-source projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Fulltime

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Description

Sprout Social is looking to hire a Director, Engineering - Artificial Intelligence to join our engineering team. This leader will report to the Senior Vice President, Engineering. The key focus of this role is to help build and execute our platform-wide AI strategy. As a member of Sprout’s Engineering leadership team, this leader will also facilitate strong collaboration across the engineering, product management and product design organizations.

Why join Sprout’s Engineering team?

Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We’re actively working to intuitively weave AI throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in!

With collaborative, cross-functional teams spanning front-end, back-end, applied science, and ML Ops, our team is a place to sharpen your craft and solve hard problems alongside some of the smartest people in the industry. As a Director of Engineering, you’ll operate at “tech-giant” scale, leading engineers and technical leaders while partnering closely with Product, Design, Data Science, and other teams to shape strategy and deliver against a shared roadmap. You’ll provide leadership across architecture, system design, engineering execution, and talent development, while helping define how our products, platforms, and services interconnect and scale. You’ll also join an empathetic Engineering Leadership team committed to helping each other grow, raising the bar for engineering excellence, and supporting our teams in delivering world-class products.

What you’ll do

• As a Director, you will be a key member of the AI leadership team and be responsible for building high-functioning teams of applied AI/ML scientists and engineers and steering them to iteratively deliver quality results.
• You’ll lead the engineering team building foundational AI/ML products that will be used across our entire product suite and customer base.
• You will partner closely with the VP, Engineering and your leaders to chart the strategic growth of the current team, defining and building new teams and helping to steer architecture and product direction.
• Relying on your experience in building and maintaining highly scalable, reliable, distributed AI products and leading applied science teams, you’ll lead teams to iteratively deliver quality software.
• You will guide the team through complicated product and technical roadmaps, and partner with product management and design to align on the strategy for your teams and support its execution.
• You’ll grow your team of engineers and applied scientists by example with effective feedback, coaching, and career development.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating Engineering leader to help our AI team succeed and invest in the right capabilities to improve our customer experience and impact through AI and machine learning. If you confidently lead teams to solve hard problems, push them to learn from and teach each other, and work across functions and teams to get your teams to deliver,  we’d love to talk with you!

The minimum qualifications for this role include:

• 7+ years of experience building and supporting products in a production environment
• 7+ years in software development, including several years leading teams and managing through leaders, with a track record of building sustainable, high-performing team structure.
• Experience leading engineering teams building AI/ML or agentic products, including partnering with or leading applied scientists and AI/ML engineers.
• Recent, direct experience (typically the last 2-3 years) leading or closely driving the development of modern AI products, agentic or LLM-based systems, evaluation and quality, built on foundation models. We care more about the depth and recency of your AI-product experience than the number of years.

Preferred qualifications for this role include:

• Direct experience leading a mixed team of applied scientists and AI/ML engineers, and an understanding of how to lead research-inflected work, evaluation, model judgment, and quality, alongside product engineering.
• Demonstrated experience developing and scaling high-performance teams through hiring and coaching of engineering leaders, applied scientists, and AI/ML engineers
• Experience at a SaaS or product company that made a meaningful AI pivot or shift in product direction.
• Experience aligning a team’s focus and vision towards the most impactful work across a complex product suite to meet the needs of a diverse, global customer base
• Track record of influencing and aligning stakeholders across different points of view or functions, to drive successful outcomes
• Experience developing enterprise-level distributed applications using Python, Java, distributed queuing systems, etc.
• Experience developing systems to deploy, manage, evaluate, and serve machine learning models and agentic products at scale
• Experience with generative AI, including open source and third party solutions (e.g., OpenAI)

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experiencing Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Learning the current state of AI and machine learning at Sprout and future product and technical roadmaps
• Meeting your team in 1:1s to understand what’s working, what’s not, and gathering learnings to implement into your role
• Establishing relationships with other engineering, product and design leaders and identify areas of opportunity

Within 3 months, you’ll start hitting your stride by:

• Participating in architectural discussions and decisions, bringing an informed industry perspective to ask the right questions and guide your team toward successful outcomes
• Assuming management of the AI team’s engineering leaders. Meeting with them regularly and providing them with direct, constructive feedback on their work, as well as formulating career growth plans
• Participating in quarterly planning and roadmap processes and helping your team shape the technical roadmap for long-term success
• Getting acclimated to the hiring process and partner with your leaders to establish a staffing plan and process for the teams
• Helping your team and leaders improve processes and team rituals
• Building relationships with our infrastructure, product, go to market, legal, and support teams and identify ways your teams can be more proactive and effective.

Within 6 months, you’ll be making a clear impact through:

• Guiding and proactively evaluating your team’s execution on a major feature launch.
• Understanding the business goals and helping the team proactively focus on the right problems while balancing technical debt, bugs, and product features with measurable results
• Leading the performance review and career band calibration process for your team and coach your leaders through performance conversations with their direct reports
• Partnering with the VP, Engineering, product and design teams to evangelize our AI and ML technical and product vision with internal and external stakeholders
• Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders

Within 12 months, you’ll make this role your own by:

• Continue to develop your team, both personally and professionally, and having development plans in place for your team to hold them accountable
• Serving as Sprout’s bridge to the broader AI/ML industry by staying current on emerging trends and technologies and proactively bringing that outside perspective into the team’s strategy and roadmap
• Being recognized as a subject matter expert and leader in artificial intelligence and machine learning at Sprout
• Surprise us! Use your unique ideas and abilities to change our AI capabilities in Sprout in beneficial ways that we haven’t even considered yet

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
• Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
• Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
• Family & Care Support: Access to subsidized child and eldercare options through Care.com.
• Charitable Giving: A company match for your donations to eligible organizations.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Our salary ranges reflect the expected earning potential for this role. Individual pay is based on geographic zone, relevant experience, and skills.

Our current hiring range for this role: CA$232,000 – CA$300,000 annually. Offers are made within this range, with opportunities to grow within the broader band based on performance and impact.

We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy. This ensures you understand not only your starting potential but also the long-term growth opportunities available as you progress in your role.

The full base pay range for this role is CA$232,000 – CA$348,000.

These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We’ll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time.

#LI-Remote

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

• Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
• Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
• Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
• Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
• Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
• Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
• Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
• Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

• 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
• Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
• Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
• Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
• Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
• Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
• Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
• Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.