Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The Cloud Operations team at Domino is building the operating capability that helps us safely and reliably manage a growing fleet of customer cloud environments.

As Domino’s cloud footprint grows, we want routine production operations to become increasingly standardized, observable, and easy to execute safely. Cloud Operations sits at the intersection of Customer Experience, Platform Services, Support, and SRE, taking ownership of the day-to-day operating system around cloud changes while partnering with engineering teams to continually improve the underlying tooling.

This is a founding role with an opportunity to shape how the function works. You will help turn recurring production work into clear, repeatable operating paths; identify where better tooling or automation can remove operational friction; and create a model that can scale without requiring engineering involvement in every routine change.

What your impact will be

• Establish and help shape Domino’s Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.
• Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.
• Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.
• Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.
• Partner closely with Platform Services, SRE, and Support to identify recurring friction and turn it into improvements in automation, tooling, documentation, and self-service.
• Improve visibility into how Cloud Operations is performing through useful measures such as operational volume, exceptions, verification time, engineering escalations, and paved-road coverage.
• Help build the operational controls and evidence practices needed as Domino supports increasingly complex and regulated customer environments.
• Leave the service easier to operate than you found it: recurring problems should increasingly become standardized, automated, delegated, or eliminated rather than simply handled faster.

What we look for in this role

• Experience working with production cloud or SaaS environments in roles such as Cloud Operations, Production Operations, Site Reliability Engineering, Platform Operations, DevOps, Application Operations, or a similar technical operations function.
• Familiarity with cloud-native technologies and concepts. Experience with AWS and Kubernetes is especially useful, but we care more about your ability to understand production systems and make sound operational decisions than expertise in every technology we use.
• Experience taking recurring or loosely defined operational work and helping make it more structured, documented, and repeatable.
• Strong operational judgment: you can follow a known path confidently, recognize when reality no longer matches the procedure, and know when to stop, investigate, or involve an engineering partner.
• Comfort using logs, monitoring, deployment output, configuration, and other technical signals to understand the state of a system and communicate effectively with the engineers who build it.
• A systems mindset. You look beyond solving today’s request and ask whether repeated work can be simplified, standardized, automated, or avoided altogether.
• Strong ownership and follow-through, including attention to verification, documentation, and closure after a production change has been executed.
• Ability to collaborate across engineering and customer-facing teams, make unclear ownership visible, and help turn operational problems into actionable improvements.
• Clear written and verbal communication, particularly when documenting procedures, explaining risk, coordinating changes, or escalating exceptions.
• You do not need to be a dedicated software or platform engineer. Some scripting or infrastructure-as-code experience is helpful, but this role is primarily about technical operations, sound judgment, service ownership, and continuous improvement.

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

#LI-Remote

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

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About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a highly organized and resourceful Executive Business Partner to support our CEO. This hybrid role is built for someone who thrives on variety: the majority of your time will be spent as a true thought partner and force multiplier for the CEO, managing day-to-day needs so they can focus on leading the company. You’ll also provide calendar and administrative support to our VP, People; assist with select personal tasks so the CEO’s time is spent where it matters most; and, in the short term, help run our New York City office. This role suits someone equally comfortable driving executive priorities, managing complex logistics, and supporting day-to-day office operations. You’ll report to the Chief of Staff to the CEO, rounding out the support functions for the CEO’s office.

What you’ll do:

Executive Business Partnership — CEO (~50%)

• Own the CEO’s calendar end-to-end, proactively resolving conflicts and prioritizing time against what matters most
• Prepare the CEO for meetings with agendas, background materials, and key talking points
• Draft, proofread, and manage correspondence and communications on the CEO’s behalf
• Coordinate cross-functional projects and follow up on action items to ensure deadlines are met
• Act as a trusted liaison between the CEO and internal teams and external partners
• Plan and coordinate domestic and international travel, including detailed itineraries
• Manage expense reporting and other administrative processes

Support to VP, People (~15%)

• Manage calendar scheduling and prioritization for the VP, People
• Provide day-to-day administrative support, including meeting preparation, correspondence, and travel coordination as needed

Personal Assistance to the CEO (~15%)

• Manage select personal appointments, errands, and scheduling needs
• Coordinate personal travel arrangements and reservations
• Assist with household or family logistics as needed and requested
• Handle ad hoc personal projects with discretion and professionalism

Office Management — New York City (~20%)

• Serve as the primary point of contact for employees on office procedures, amenities, and day-to-day operations
• Maintain the NYC office environment in partnership with the Culture team
• Plan and coordinate logistics for in-office meetings and events, including catering and setup
• Support employee engagement and culture-building initiatives in the office

What we’re looking for

• 3+ years of experience supporting C-level executives as an Executive Assistant, Executive Business Partner, or Chief of Staff
• Exceptional organizational skills and the ability to manage competing priorities under tight deadlines
• Outstanding written and verbal communication skills
• A high degree of discretion, judgment, and trustworthiness when handling confidential information
• Demonstrated ability to operate effectively across strategic support, office logistics, and personal assistance
• Based in or able to work on-site in New York City
• Willing to travel to Connecticut 1–2 times per week as needed
• A proactive, adaptable approach to a broad and varied scope of work

Why this role

Our CEO needs a partner who can be fully relied on — someone who keeps professional and personal priorities running smoothly and creates the space needed to lead the company effectively. At the same time, our VP of People requires dedicated calendar and administrative support as the team scales, and our growing New York City office needs steady, consistent support during this period of growth. This role sits at the center of all three, offering a high-trust vantage point across executive leadership, People Operations, and office operations, with meaningful variety in scope from week to week.

Base Salary Range

$128,000—$150,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as our next Senior Manager, Escalations!

About the job

As the leader of our North American Global Escalation Management team, you will play a pivotal role in driving Twilio’s mission to deliver an unparalleled customer experience. This is a high-impact opportunity to scale our operations and ensure that both internal stakeholders and our global customer base receive world-class support.

We are seeking a visionary leader who is deeply committed to mentoring and developing talent while championing continuous process improvement. The Senior Manager of Escalation Management is an Influential Operations Leader responsible for the reduction of recurrent escalations by driving systemic change to transform the customer experience at scale. Beyond immediate crisis mitigation, you will act as a structural engineer for the department, utilizing data-driven insights to refine escalation strategies, evolve organizational processes, and influence product stability. As a dedicated people leader, you will mentor your team to elevate their strategic maturity, shifting their focus from tactical troubleshooting to proactive risk assessment and executive-level analytical reporting. You are responsible for transforming a proactive culture of continuous improvement and operational excellence.

Responsibilities

In this role, you’ll:

Executive Communication & Product Influence

• High-Stakes Liaison and Direct Customer Advocacy: Your primary responsibility is to act as the direct, primary interface for customers during high-visibility incidents. You will serve as the “single source of truth” for both the customer and the Senior Director/VP level. This is not a behind-the-scenes role; you are expected to be front-and-center, translating complex technical hurdles into clear, actionable business communications.
• Product Betterment: Turn escalation volume into “Business Intelligence.” Partner with Customer Experience teams with data-backed evidence to prioritize process and product enhancements.

Strategic Planning & Governance

• Strategic Roadmap: Participate in the development  and execute a multi-quarter strategy to transition the escalation function from a reactive cost center to a proactive value-driver.
• MOR & QBR Leadership: Lead Monthly Operating Reviews (MORs) to track departmental health and Quarterly Business Reviews (QBRs) with senior leadership to report on trends, Return of Investment (ROI) of mitigation efforts, and long-term risk forecasts.
• Resource Forecasting: Plan headcount and tool requirements based on projected product launches and customer growth.

Project Management Responsibilities and Skills

• Lead end-to-end project lifecycle for cross-functional escalation initiatives, from definition to execution and post-launch analysis.
• Manage project timelines, dependencies, and deliverables, ensuring adherence to high-quality standards and strategic objectives.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Airtable) to track progress and report on project status to stakeholders.
• Ability to facilitate stakeholder alignment and resolve conflicts to drive project milestones to completion.

Process Creation & Refinement

• Framework Design: Build, document, and deploy the “Escalation Runbook”, defining the triggers, communication cadences, and resolution paths across the company.
• Continuous Improvement: Constantly audit existing workflows to identify friction. You will be responsible for the creation of new SOPs that bridge gaps between Sales, Support, Customer Experience and Engineering.
• Operational Rigor: Establish clear Operating Level Agreements (OLAs) with cross-functional partners to ensure accountability and predictable response times.

People Betterment & Cultural Leadership

• Mentorship & Strategic Maturity: Mentor your team on advanced strategic thinking. Move them beyond tactical troubleshooting toward long-term negotiation strategies, proactive risk assessment, and analytical reporting tailored for an executive audience.
• Cross-Functional Coaching: Lead a company-wide initiative to uplevel the de-escalation skill set of the broader Support and Operations organizations. Implement training programs focused on “Betterment Identification,” empowering front-line teams to pre-emptively manage issues before they require executive-level intervention.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills

Desired:

• Experience: 10+ years in high-growth tech, with 7+ years in a leadership role reporting to Director-level or above.
• Business Acumen: Experience leading MORs/QBRs and presenting to executive audiences.
• Systemic Thinker: Proven ability to look at a problem and build a process to fix it, not just for one customer, but for the entire ecosystem.
• Data Literacy: Expert at using CRM (Salesforce/Zendesk) and BI tools (Tableau/Looker) to tell a story with data.
• Strategy & Execution: A unique ability to think at a 30,000-foot level (Strategic Planning) while remaining willing to “dive into the weeds” when a Tier 0 crisis hits.

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 21, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Product Operations Specialist 3

About the job

Twilio is seeking an Product Operations Specialist 3 to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Senior Product Operations Specialist is the third tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world’s connectivity.

Responsibilities

In this role, you’ll:

• Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Log customer interactions and tag/categorize issues accordingly.
• Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Respond to and action incoming carrier partner notifications.
• Quickly and confidently triage complex issues to the Level 2 team.
• Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.
• Work independently to troubleshoot/determine resolution for issues across the entirety of your team’s domain.
• Coach and mentor less experienced teammates.
• Wear the Customer Shoes: Provide support to the team by being a front line support system for customer escalations, received primarily by email and phone.
• Draw the Owl: Assess the nature of product or service issues and resolve intermediate to advanced level problems.
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.
• Write it Down: Enable a consistent experience for our customers, team members and internal teams, and ensure all documentation on processes are up to date.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts  18:30 - 3:30AM or 21:00- 6:00 IST
• You’re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
• Experience Required: 3 - 7 Yrs*( depending on candidature)
• Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)
• International stakeholder handling
• Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
• Coach as per requirement to individuals in the team
• Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
• Previous experience into doing root cause analysis
• Ready to take up additional tasks depending on requirements
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator.
• You’re introspective and committed to continuous self-improvement.
• You’re capable of learning quickly and mastering complicated systems.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
• You’re able to complete tasks in core areas within SLAs.
• Able to perform quality audits for individuals only when required
• Should be able to manage the team and the process during manager’s absence

Desired:

• Knowledge of Looker queries/ reporting and creating dashboards in Tableau is a must
• Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Here at Scout Motors, we’re carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you’re ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and implement strategies to improve product quality from the customer’s perspective based on warranty

and production data collection for battery architecture

• Responsible to work with upfront development activities and ongoing production activities with Supplier Quality

and Supply chain

• Responsible for analysis of data from field and production to support KPI goals for Quality and Production
• Drive improvements based on quality market research activities, quality and benchmarks to determine customer

quality requirements.

• Drive Quality improvements with Engineering, Supplier Quality and Operations to ensure Quality KPI’s are met and

drive to exceed expectations

• Responsible to execute Quality fast response process to drive Quality improvements
• Support the planning, execution and evaluation of root cause analysis to ensure high quality of Scout production

vehicles.

• Support the definition and ongoing maintenance of quality processes and technical standards in cooperation with Engineering, Purchasing and Operations teams and provide leadership to the technical quality teams and oversee

daily operations.

• Ability to troubleshoot hands on with Production team
• Work cross functionally with other departments within Scout
• Perform other duties as assigned.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

• Bachelor’s or Master’s degree in mechanical/electrical engineering, industrial engineering, or related field
• Minimum 4 years of experience in automotive engineering/product quality, with at least
• Very good technical understanding and sound specialist knowledge of battery architecture
• Very good vehicle assessment skills and a very good understanding of the vehicle as a whole
• Sound knowledge of quality management
• Hands on approach
• Strong teamwork and communication skills, a high level of assertiveness as well as entrepreneurial thinking and

goal- and result-oriented decision-making skills

• Knowledge of AIAG, IATF, ISO, and VDA experience
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style

to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time;

Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative

action and respects diversity.

• Proven ability to handle multiple assignments with competing priorities

What you’ll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate’s skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $95,000.00 - $120,000.00

Internal Leveling Code: IC9

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law.Scout Motors is committed to compliance with allapplicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Regional Director at World Relief is a key leadership position responsible for overseeing and managing multiple sites within a specific region. In addition to providing strategic direction and operational oversight, the Regional Director is actively involved in cultivating relationships with donors, foundations, and other funding sources to secure financial resources necessary for regional/state sustainability and growth. This role provides strategic direction, operational oversight, and effective management of programs and resources across various locations. The Regional Director plays a crucial role in ensuring the successful implementation of World Relief’s mission and objectives, while also fostering collaboration and synergy among the different sites. This position requires a strong ability to lead and inspire teams, build and maintain relationships with stakeholders, and ensure high-quality program delivery in alignment with World Relief’s standards and best practices. The Regional Director serves as a representative of World Relief in the region, advocating for refugees and immigrants, the organization’s vision and values, and promoting positive change and impact in the communities served.

This is a hybrid role- 4 days in office/1 work from home.

ROLE & RESPONSIBILITIES:

Responsible for the health and sustainability of all offices in the region. Lead the Site Managers/Site Directors in the region by:

•    Communicating the mission, vision, values, and strategic directions of World Relief to regional offices and all staff.

•    Providing leadership to direct reports by developing strategic plans for growth, sustainability and stabilization, and providing thorough communication, encouragement, prayer support, and accountability.

•    Encouraging and assisting Site Manager/Site Directors in financial stability, church and community outreach and engagement.

•    Leading regional fundraising efforts, cultivating regional and state relationships with important community partners and stakeholders while ensuring compliance with reporting requirements.

•    Collaborating with the development and advocacy teams to meet financial targets and sustain and expand opportunities to serve refugees and immigrants for greater region/statewide impact.

•    Engage regional and state stakeholders to expand quality resettlement and immigrant programming in the region/state. This includes seeking state-wide (public and private) funding opportunities and maintaining a strong connection with the State Refugee Coordinator’s office.

•    Develop, grow and lead a cohesive network of services, that leverages regional efficiencies across multiple offices to serve our constituency in the designated region and ensure good stewardship of resources.

•  Contribute to the US Leadership Team and provide vital Field perspective to Senior Leadership through long-term and short-term planning in all areas as relevant to US Service Ministries such as:

1.  Strategy (development and implementation)
2.   Leadership training
3.  Marketing support
4.  Finance support
5.  Human Relations support
6.  Organizational efficiencies and appropriate stewardship of resources

Essential Functions:

•    Direct supervision of Site Directors, Site managers, and other regional staff including individual performance management, maintaining scheduled routine communication (including on-site visits)

•    Facilitate and/or provide program evaluation and new program development in terms of mission, vision, values, and strategic directions.

•    Oversight of any potential church-based programs and/or new offices in the region.

•    Monitor budget/spending for all offices in region and provide initial consultation and actions to address overspending.

•    Provide consultative assistance to Site Directors/Managers in evaluating mission/strategic fit, financial cost/benefit in funding opportunities.

•    Review organizational and personnel changes from all sites.

•    Act as the primary collaborator with Home Office by attending appropriate network-wide meetings, cascading relevant updates and information, and providing feedback to the Senior Leadership Team.

•    Ensure the annual maintenance of Office Profiles and Site Security Plans.

•    Keep abreast of security incidents in the region and assist in closing Incident Reports when necessary.

•    Assist the US leadership in developing and maintaining US Ministries resources and documentation.

•    Provide interim leadership for staff transitions in offices of your region.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
•   5+ years management experience
• Graduate degree in related field or demonstrated equivalent experience
•  Authorization to legally work in the US
•    Travel required – up to 50%

PREFERRED QUALIFICATIONS:

•   5+ years of experience managing multiple staff/departments and budgets over 1 million dollars
•  Experience managing multi-site operations preferred
•   Knowledge of US refugee and immigration policy and programming
•  Excellent interpersonal, written and oral communication skills
•  Experience in team building and staff development
•    Experience managing state and federal grants, grant writing and fundraising
•    Cross-cultural experience: Experience with refugee populations preferred
•  Proficiency in Microsoft Office applications, especially Word and Excel, and web-based interfaces such as SharePoint

$95,000 - $105,000 a year

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

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About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

The Opportunity

Caraway Home is looking for an experienced Associate Director, Product Safety & Compliance to build our product compliance function from the ground up and own what we call the Caraway Promise, a testing-obsessed, transparency-first approach to product safety that sets the bar for the industry. The Caraway Promise exists because we believe in transparency, not because the industry requires transparency.

This is a foundational role, the first dedicated compliance hire at Caraway, responsible for building the frameworks, lab relationships, testing strategy, supply chain diligence, claims substantiation, and regulatory sequencing across a diverse and growing product portfolio.You will own the full compliance lifecycle across Caraway’s product categories (cookware, bakeware, electrical items, food contact materials, textiles, and packaging), always meeting or exceeding the most stringent applicable global standard to establish industry-leading Caraway protocols and procedures. You will be US-based, work closely with Asia-based suppliers and third-party labs (particularly in China), and build the internal systems and processes that let Caraway scale compliantly, credibly, and with confidence.

Additionally, an important responsibility of this role is disseminating key information, labels, and results to support marketing initiatives. You need to be a strong communicator, working collaboratively with cross functional teams, to broadcast and showcase the diligence Caraway is taking across its entire product portfolio in regards to compliance, being able to assist with crafting accurate, transparent, educational and understandable language and messaging that resonates with our consumer.

This position reports to our Director, Product Development.

Who You Are

You have ten or more years of product safety and regulatory compliance experience in consumer goods, ideally grounded in chemistry, materials science, or applied laboratory research, with deep expertise in food contact materials, cookware, kitchen appliances, or an adjacent hard goods category. You know FDA, LFGB, EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, NSF, FSC, and CPSC requirements not as acronyms on a checklist, but as frameworks you’ve navigated hands-on, including where global standards diverge. You’ll use this fluency to scale the Caraway Promise internationally: building a testing and compliance framework that anticipates global standards.

You are a builder and a scientist at heart, ready to own a compliance program entirely: selecting labs, building testing matrices, writing material certification requirements, establishing supplier audit cadences, and designing the studies needed to substantiate product claims. You operate comfortably across cultures and time zones, with direct experience working with labs and manufacturers in Asia, particularly China. You communicate complex science and regulatory requirements clearly to internal teams (Product, Marketing, Legal, Supply Chain) and external partners alike, and you see internal education as core to the job.

Responsibilities

• Own and pioneer the Caraway Standard: define and champion a testing-obsessed, transparency-first approach to product safety that goes beyond what regulation requires, because we believe our customers deserve it.
• Build Caraway’s product safety and compliance program, defining frameworks, documentation standards, testing protocols, regulatory calendars, and governance processes across all product categories (cookware, bakeware, small appliances, food contact materials, textiles, and packaging); integrate compliance across the full product lifecycle, from development and supplier onboarding through market placement, ongoing monitoring, and end-of-life.
• Own and continuously monitor regulatory compliance across US federal and state requirements (FDA food contact, CPSC, CA Prop 65, CA AB 1200, Colorado PFAS Act, and emerging state chemical legislation) and international standards (EU LFGB, EC No 1935⁄2004, REACH, RoHS, UK REACH post-Brexit), always applying the most stringent applicable standard; lead regulatory change management as a distinct workstream, assessing impact and briefing stakeholders ahead of deadlines.
• Lead product component mapping and material disclosure, maintaining a complete picture of every material, coating, pigment, and component across Caraway’s supply chain, including Declarations of Compliance, material safety data sheets, and test reports.
• Design and manage Caraway’s testing strategy, selecting and managing third-party labs (particularly in Asia, including NRTLs for small appliances), defining testing scope and frequency by product type and risk level, and sequencing testing within development timelines to avoid launch delays or costly late-stage findings.
• Own claims substantiation: design and commission the clinical, laboratory, and comparative studies (for example migration testing, coating durability, comparative non-stick performance) needed to support our non-toxic, food-safe, and sustainability claims. Partner with Marketing and Customer Research on which claims to make and how to communicate them, and ensure all claims are legally defensible and compliant with FTC guidelines and retailer requirements (Target, Crate & Barrel, Bloomingdale’s, etc.), including CA AB 1200 disclosure obligations.
• Conduct supply chain compliance diligence, including BSCI and Sedex (SMETA) social compliance audits and material certifications (OEKO-TEX, FSC, GRS, GOTS); embed Caraway’s material and safety standards directly into manufacturing quality plans in China so factory teams implement them consistently on the production line, not just on paper; manage supplier CAPA processes and produce performance reporting to inform sourcing decisions.
• Serve as Caraway’s internal subject matter expert on product safety and science, building internal education that embeds our standards into onboarding and cross-functional fluency by year one; act as the primary point of contact for retailers, certifying bodies, and regulatory agencies on compliance matters.
• Own product incident management, leading investigations into consumer complaints and non-conformances, conducting root cause analysis, implementing CAPAs, and coordinating with Legal, Customer Experience, and Operations on any product withdrawal or CPSC recall process; maintaining documentation and reporting readiness for regulatory inquiries.

Knowledge, Skills, and Abilities

• 10+ years of product safety, regulatory compliance, or quality assurance experience in consumer goods, with at least 5 years focused on food contact materials, cookware, kitchen appliances, or closely adjacent hard-goods categories; demonstrated ownership across the full compliance lifecycle, from concept and supplier qualification through launch and incident response. No junior or generalist profiles.
• Deep, working knowledge of food contact material regulations including FDA 21 CFR, LFGB (Chapters 30⁄31), EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, FSC, NSF, and the Colorado PFAS Chemicals Consumer Protection Act; familiarity with UK REACH and other international frameworks is a strong plus.
• Background in chemistry, materials science, or applied laboratory and clinical research, with direct experience designing and running studies used to substantiate product safety or performance claims.
• Demonstrated experience managing third-party lab relationships in Asia (China in particular), including test plan scoping, report interpretation, and navigating discrepancies between lab results and supplier-provided data.
• Hands-on experience with social compliance and supply chain auditing programs, including BSCI and Sedex/SMETA (2- and 4-pillar); familiarity with material certification schemes (OEKO-TEX Standard 100, FSC, GRS, GOTS); skilled at managing CAPA processes and building supplier performance scorecards.
• Proven ability to develop and manage product testing strategies, including migration testing, heavy metals (lead, cadmium), PFAS/PFOA screening, sensory evaluation, and applicable electrical safety standards (UL, ETL, IEC 60335) for small appliances.
• Familiarity with FTC Green Guides and CPSC Section 15(b) reporting obligations, product recall mechanics, and the CPSC Fast Track Recall Program.
• Ability to build and maintain product component maps and material traceability documentation across a multi-supplier, multi-category portfolio, including Declarations of Compliance, mill certificates, glaze and coating specifications, and batch-level test records.
• Strong cross-functional communication and risk management skills; able to translate scientific and regulatory findings into clear, prioritized guidance for Product, Marketing, Legal, Sourcing, and Supply Chain, and to present compliance risk and status to senior leadership.
• Demonstrated experience building compliance programs or functions in an environment with limited existing infrastructure; entrepreneurial by nature, with the ability to prioritize and execute without relying on inherited playbooks.
• Ability to travel internationally to visit manufacturing partners and labs in Asia, up to 35 to 40% annually; experience working with facilities in China required, with additional familiarity across Southeast Asia (Vietnam, Thailand, Indonesia) a plus.
• Proficiency in Mandarin (spoken and/or written) is a bonus; at minimum, demonstrated effectiveness working through translation with Mandarin-speaking suppliers, factories, and lab contacts.
• Bachelor’s degree in Chemistry, Food Science, Materials Science, Chemical Engineering, Environmental Science, or a related field, with hands-on laboratory or clinical research experience a strong plus; advanced degree or professional certification (for example RAPS, ISO Lead Auditor) a plus.
• Experience with small appliance safety standards (UL 60335-1, IEC 60335-2 series, ETL) preferred; experience managing certification processes with Nationally Recognized Testing Laboratories (NRTLs) a plus.
• Familiarity with retailer compliance and vendor onboarding requirements (Target, Crate & Barrel, Bloomingdale’s, Costco, Amazon) and the documentation standards they require from suppliers.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

The anticipated base salary range for this role is $140,000 to $160,000. Final compensation will depend on a variety of factors determining base pay at offer, including but not limited to skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role.

Who We Are

Caraway is a home goods brand on a mission to craft well-designed, non-toxic essentials that thoughtfully raise the standards of what you cook with. We’re passionate about creating elevated products, made without forever chemicals, that are better for you, your family, and the planet. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process emits less CO2 than traditional non-stick coatings, and we use sustainable packaging practices and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better, for you and the planet, in every step of the process.

Since launching in November 2019, we’ve become one of the fastest growing digitally native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, The Container Store, Costco, Zola, and many more.

We’ve amassed over 200,000+ five-star reviews from more than 2.5M+ happy customers and thousands of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, and CNN.

Caraway is a fully remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply!

Life at Caraway

Team: You will be joining a passionate and collaborative fully remote crew that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our crew, and the world.

Workplace: Being a fully remote company, we have no headquarters and are truly distributed across the US and internationally. Our leadership team sits in the US. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided:

• Equity: We believe in our product and that the sky’s the limit for where our business is going. You are an asset to Caraway’s success, and we think you should be rewarded for it.
• 401k: A 3% company match to help you plan for your future.
• Benefits: Comprehensive medical, dental, and vision coverage options with generous employer contributions, plus access to FSA/HSA/Dependent Care FSAs.
• Parental Leave: Up to 12 weeks of fully paid parental leave, depending on tenure, and access to additional fertility care services via KindBody.
• A Setup That Works for You: From MacBook to PC, we’ve got you covered. Let us know what you prefer and we’ll get your at-home setup stocked.
• Elevate Your Workspace: Annual reimbursements for you to elevate your workspace, from standing desks to desktop succulents.
• Fully Remote: Need to pick up the kids? No problem. Have a doctor’s appointment? Enjoy. Flexibility when you need it most.
• Coworking Reimbursement: Need a break from the home setting? Monthly reimbursements for you to get out of the house and work from anywhere, from day passes to monthly memberships.
• Events and Swag: Connection is top of mind, even in our completely remote environment. We have monthly virtual events, company-wide offsites, and plenty of new Caraway swag.
• Leveling Up with Caraway: In addition to exciting opportunities and exposure in your day-to-day work, we offer annual reimbursements to full-time employees to support their professional development.
• #AwayFromCaraway: We believe healthy, happy humans do better work. We offer unlimited PTO in addition to our 11+ paid annual holidays and quarterly wellness days.
• Wellness Reimbursement: Monthly reimbursements for you to stay well, from meal services to gym memberships to monthly massages.
• Employee Discount: We provide an employee discount on all Caraway Home products so you can continue to level up your kitchen and home life, too.
• Home Upgrade(s): Complimentary product as a new hire, plus continuous opportunities to expand your Caraway Home collection.

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The Cloud Operations team at Domino is building the operating capability that helps us safely and reliably manage a growing fleet of customer cloud environments.

As Domino’s cloud footprint grows, we want routine production operations to become increasingly standardized, observable, and easy to execute safely. Cloud Operations sits at the intersection of Customer Experience, Platform Services, Support, and SRE, taking ownership of the day-to-day operating system around cloud changes while partnering with engineering teams to continually improve the underlying tooling.

This is a founding role with an opportunity to shape how the function works. You will help turn recurring production work into clear, repeatable operating paths; identify where better tooling or automation can remove operational friction; and create a model that can scale without requiring engineering involvement in every routine change.

What your impact will be

• Establish and help shape Domino’s Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.
• Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.
• Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.
• Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.
• Partner closely with Platform Services, SRE, and Support to identify recurring friction and turn it into improvements in automation, tooling, documentation, and self-service.
• Improve visibility into how Cloud Operations is performing through useful measures such as operational volume, exceptions, verification time, engineering escalations, and paved-road coverage.
• Help build the operational controls and evidence practices needed as Domino supports increasingly complex and regulated customer environments.
• Leave the service easier to operate than you found it: recurring problems should increasingly become standardized, automated, delegated, or eliminated rather than simply handled faster.

What we look for in this role

• Experience working with production cloud or SaaS environments in roles such as Cloud Operations, Production Operations, Site Reliability Engineering, Platform Operations, DevOps, Application Operations, or a similar technical operations function.
• Familiarity with cloud-native technologies and concepts. Experience with AWS and Kubernetes is especially useful, but we care more about your ability to understand production systems and make sound operational decisions than expertise in every technology we use.
• Experience taking recurring or loosely defined operational work and helping make it more structured, documented, and repeatable.
• Strong operational judgment: you can follow a known path confidently, recognize when reality no longer matches the procedure, and know when to stop, investigate, or involve an engineering partner.
• Comfort using logs, monitoring, deployment output, configuration, and other technical signals to understand the state of a system and communicate effectively with the engineers who build it.
• A systems mindset. You look beyond solving today’s request and ask whether repeated work can be simplified, standardized, automated, or avoided altogether.
• Strong ownership and follow-through, including attention to verification, documentation, and closure after a production change has been executed.
• Ability to collaborate across engineering and customer-facing teams, make unclear ownership visible, and help turn operational problems into actionable improvements.
• Clear written and verbal communication, particularly when documenting procedures, explaining risk, coordinating changes, or escalating exceptions.
• You do not need to be a dedicated software or platform engineer. Some scripting or infrastructure-as-code experience is helpful, but this role is primarily about technical operations, sound judgment, service ownership, and continuous improvement.

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

#LI-Remote

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payments Team Leadand let’s impact billions together!

Our Treats:

• Remote work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment.

• Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible.

• Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance.

• Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies.

• Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.

• Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.

• And other tasks.

Requirements

Key Expectations:

• Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable.

• At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development.

• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements.

• Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment.

• Excellent communication and stakeholder management skills, with a collaborative and proactive approach.

• Fluency in Lithuanian and English, both written and spoken.

Salary: from2,000 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.

The Opportunity

Caraway Home is looking for an experienced Associate Director, Product Safety & Compliance to build our product compliance function from the ground up and own what we call the Caraway Promise, a testing-obsessed, transparency-first approach to product safety that sets the bar for the industry. The Caraway Promise exists because we believe in transparency, not because the industry requires transparency.

This is a foundational role, the first dedicated compliance hire at Caraway, responsible for building the frameworks, lab relationships, testing strategy, supply chain diligence, claims substantiation, and regulatory sequencing across a diverse and growing product portfolio.You will own the full compliance lifecycle across Caraway’s product categories (cookware, bakeware, electrical items, food contact materials, textiles, and packaging), always meeting or exceeding the most stringent applicable global standard to establish industry-leading Caraway protocols and procedures. You will be US-based, work closely with Asia-based suppliers and third-party labs (particularly in China), and build the internal systems and processes that let Caraway scale compliantly, credibly, and with confidence.

Additionally, an important responsibility of this role is disseminating key information, labels, and results to support marketing initiatives. You need to be a strong communicator, working collaboratively with cross functional teams, to broadcast and showcase the diligence Caraway is taking across its entire product portfolio in regards to compliance, being able to assist with crafting accurate, transparent, educational and understandable language and messaging that resonates with our consumer.

This position reports to our Director, Product Development.

Who You Are

You have ten or more years of product safety and regulatory compliance experience in consumer goods, ideally grounded in chemistry, materials science, or applied laboratory research, with deep expertise in food contact materials, cookware, kitchen appliances, or an adjacent hard goods category. You know FDA, LFGB, EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, NSF, FSC, and CPSC requirements not as acronyms on a checklist, but as frameworks you’ve navigated hands-on, including where global standards diverge. You’ll use this fluency to scale the Caraway Promise internationally: building a testing and compliance framework that anticipates global standards.

You are a builder and a scientist at heart, ready to own a compliance program entirely: selecting labs, building testing matrices, writing material certification requirements, establishing supplier audit cadences, and designing the studies needed to substantiate product claims. You operate comfortably across cultures and time zones, with direct experience working with labs and manufacturers in Asia, particularly China. You communicate complex science and regulatory requirements clearly to internal teams (Product, Marketing, Legal, Supply Chain) and external partners alike, and you see internal education as core to the job.

Responsibilities

• Own and pioneer the Caraway Standard: define and champion a testing-obsessed, transparency-first approach to product safety that goes beyond what regulation requires, because we believe our customers deserve it.
• Build Caraway’s product safety and compliance program, defining frameworks, documentation standards, testing protocols, regulatory calendars, and governance processes across all product categories (cookware, bakeware, small appliances, food contact materials, textiles, and packaging); integrate compliance across the full product lifecycle, from development and supplier onboarding through market placement, ongoing monitoring, and end-of-life.
• Own and continuously monitor regulatory compliance across US federal and state requirements (FDA food contact, CPSC, CA Prop 65, CA AB 1200, Colorado PFAS Act, and emerging state chemical legislation) and international standards (EU LFGB, EC No 1935⁄2004, REACH, RoHS, UK REACH post-Brexit), always applying the most stringent applicable standard; lead regulatory change management as a distinct workstream, assessing impact and briefing stakeholders ahead of deadlines.
• Lead product component mapping and material disclosure, maintaining a complete picture of every material, coating, pigment, and component across Caraway’s supply chain, including Declarations of Compliance, material safety data sheets, and test reports.
• Design and manage Caraway’s testing strategy, selecting and managing third-party labs (particularly in Asia, including NRTLs for small appliances), defining testing scope and frequency by product type and risk level, and sequencing testing within development timelines to avoid launch delays or costly late-stage findings.
• Own claims substantiation: design and commission the clinical, laboratory, and comparative studies (for example migration testing, coating durability, comparative non-stick performance) needed to support our non-toxic, food-safe, and sustainability claims. Partner with Marketing and Customer Research on which claims to make and how to communicate them, and ensure all claims are legally defensible and compliant with FTC guidelines and retailer requirements (Target, Crate & Barrel, Bloomingdale’s, etc.), including CA AB 1200 disclosure obligations.
• Conduct supply chain compliance diligence, including BSCI and Sedex (SMETA) social compliance audits and material certifications (OEKO-TEX, FSC, GRS, GOTS); embed Caraway’s material and safety standards directly into manufacturing quality plans in China so factory teams implement them consistently on the production line, not just on paper; manage supplier CAPA processes and produce performance reporting to inform sourcing decisions.
• Serve as Caraway’s internal subject matter expert on product safety and science, building internal education that embeds our standards into onboarding and cross-functional fluency by year one; act as the primary point of contact for retailers, certifying bodies, and regulatory agencies on compliance matters.
• Own product incident management, leading investigations into consumer complaints and non-conformances, conducting root cause analysis, implementing CAPAs, and coordinating with Legal, Customer Experience, and Operations on any product withdrawal or CPSC recall process; maintaining documentation and reporting readiness for regulatory inquiries.

Knowledge, Skills, and Abilities

• 10+ years of product safety, regulatory compliance, or quality assurance experience in consumer goods, with at least 5 years focused on food contact materials, cookware, kitchen appliances, or closely adjacent hard-goods categories; demonstrated ownership across the full compliance lifecycle, from concept and supplier qualification through launch and incident response. No junior or generalist profiles.
• Deep, working knowledge of food contact material regulations including FDA 21 CFR, LFGB (Chapters 30⁄31), EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, FSC, NSF, and the Colorado PFAS Chemicals Consumer Protection Act; familiarity with UK REACH and other international frameworks is a strong plus.
• Background in chemistry, materials science, or applied laboratory and clinical research, with direct experience designing and running studies used to substantiate product safety or performance claims.
• Demonstrated experience managing third-party lab relationships in Asia (China in particular), including test plan scoping, report interpretation, and navigating discrepancies between lab results and supplier-provided data.
• Hands-on experience with social compliance and supply chain auditing programs, including BSCI and Sedex/SMETA (2- and 4-pillar); familiarity with material certification schemes (OEKO-TEX Standard 100, FSC, GRS, GOTS); skilled at managing CAPA processes and building supplier performance scorecards.
• Proven ability to develop and manage product testing strategies, including migration testing, heavy metals (lead, cadmium), PFAS/PFOA screening, sensory evaluation, and applicable electrical safety standards (UL, ETL, IEC 60335) for small appliances.
• Familiarity with FTC Green Guides and CPSC Section 15(b) reporting obligations, product recall mechanics, and the CPSC Fast Track Recall Program.
• Ability to build and maintain product component maps and material traceability documentation across a multi-supplier, multi-category portfolio, including Declarations of Compliance, mill certificates, glaze and coating specifications, and batch-level test records.
• Strong cross-functional communication and risk management skills; able to translate scientific and regulatory findings into clear, prioritized guidance for Product, Marketing, Legal, Sourcing, and Supply Chain, and to present compliance risk and status to senior leadership.
• Demonstrated experience building compliance programs or functions in an environment with limited existing infrastructure; entrepreneurial by nature, with the ability to prioritize and execute without relying on inherited playbooks.
• Ability to travel internationally to visit manufacturing partners and labs in Asia, up to 35 to 40% annually; experience working with facilities in China required, with additional familiarity across Southeast Asia (Vietnam, Thailand, Indonesia) a plus.
• Proficiency in Mandarin (spoken and/or written) is a bonus; at minimum, demonstrated effectiveness working through translation with Mandarin-speaking suppliers, factories, and lab contacts.
• Bachelor’s degree in Chemistry, Food Science, Materials Science, Chemical Engineering, Environmental Science, or a related field, with hands-on laboratory or clinical research experience a strong plus; advanced degree or professional certification (for example RAPS, ISO Lead Auditor) a plus.
• Experience with small appliance safety standards (UL 60335-1, IEC 60335-2 series, ETL) preferred; experience managing certification processes with Nationally Recognized Testing Laboratories (NRTLs) a plus.
• Familiarity with retailer compliance and vendor onboarding requirements (Target, Crate & Barrel, Bloomingdale’s, Costco, Amazon) and the documentation standards they require from suppliers.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

The anticipated base salary range for this role is $140,000 to $160,000. Final compensation will depend on a variety of factors determining base pay at offer, including but not limited to skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role.

Who We Are

Caraway is a home goods brand on a mission to craft well-designed, non-toxic essentials that thoughtfully raise the standards of what you cook with. We’re passionate about creating elevated products, made without forever chemicals, that are better for you, your family, and the planet. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process emits less CO2 than traditional non-stick coatings, and we use sustainable packaging practices and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better, for you and the planet, in every step of the process.

Since launching in November 2019, we’ve become one of the fastest growing digitally native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, The Container Store, Costco, Zola, and many more.

We’ve amassed over 200,000+ five-star reviews from more than 2.5M+ happy customers and thousands of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, and CNN.

Caraway is a fully remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply!

Life at Caraway

Team: You will be joining a passionate and collaborative fully remote crew that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our crew, and the world.

Workplace: Being a fully remote company, we have no headquarters and are truly distributed across the US and internationally. Our leadership team sits in the US. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided:

• Equity: We believe in our product and that the sky’s the limit for where our business is going. You are an asset to Caraway’s success, and we think you should be rewarded for it.
• 401k: A 3% company match to help you plan for your future.
• Benefits: Comprehensive medical, dental, and vision coverage options with generous employer contributions, plus access to FSA/HSA/Dependent Care FSAs.
• Parental Leave: Up to 12 weeks of fully paid parental leave, depending on tenure, and access to additional fertility care services via KindBody.
• A Setup That Works for You: From MacBook to PC, we’ve got you covered. Let us know what you prefer and we’ll get your at-home setup stocked.
• Elevate Your Workspace: Annual reimbursements for you to elevate your workspace, from standing desks to desktop succulents.
• Fully Remote: Need to pick up the kids? No problem. Have a doctor’s appointment? Enjoy. Flexibility when you need it most.
• Coworking Reimbursement: Need a break from the home setting? Monthly reimbursements for you to get out of the house and work from anywhere, from day passes to monthly memberships.
• Events and Swag: Connection is top of mind, even in our completely remote environment. We have monthly virtual events, company-wide offsites, and plenty of new Caraway swag.
• Leveling Up with Caraway: In addition to exciting opportunities and exposure in your day-to-day work, we offer annual reimbursements to full-time employees to support their professional development.
• #AwayFromCaraway: We believe healthy, happy humans do better work. We offer unlimited PTO in addition to our 11+ paid annual holidays and quarterly wellness days.
• Wellness Reimbursement: Monthly reimbursements for you to stay well, from meal services to gym memberships to monthly massages.
• Employee Discount: We provide an employee discount on all Caraway Home products so you can continue to level up your kitchen and home life, too.
• Home Upgrade(s): Complimentary product as a new hire, plus continuous opportunities to expand your Caraway Home collection.

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a highly organized and resourceful Executive Business Partner to support our CEO. This hybrid role is built for someone who thrives on variety: the majority of your time will be spent as a true thought partner and force multiplier for the CEO, managing day-to-day needs so they can focus on leading the company. You’ll also provide calendar and administrative support to our VP, People; assist with select personal tasks so the CEO’s time is spent where it matters most; and, in the short term, help run our New York City office. This role suits someone equally comfortable driving executive priorities, managing complex logistics, and supporting day-to-day office operations. You’ll report to the Chief of Staff to the CEO, rounding out the support functions for the CEO’s office.

What you’ll do:

Executive Business Partnership — CEO (~50%)

• Own the CEO’s calendar end-to-end, proactively resolving conflicts and prioritizing time against what matters most
• Prepare the CEO for meetings with agendas, background materials, and key talking points
• Draft, proofread, and manage correspondence and communications on the CEO’s behalf
• Coordinate cross-functional projects and follow up on action items to ensure deadlines are met
• Act as a trusted liaison between the CEO and internal teams and external partners
• Plan and coordinate domestic and international travel, including detailed itineraries
• Manage expense reporting and other administrative processes

Support to VP, People (~15%)

• Manage calendar scheduling and prioritization for the VP, People
• Provide day-to-day administrative support, including meeting preparation, correspondence, and travel coordination as needed

Personal Assistance to the CEO (~15%)

• Manage select personal appointments, errands, and scheduling needs
• Coordinate personal travel arrangements and reservations
• Assist with household or family logistics as needed and requested
• Handle ad hoc personal projects with discretion and professionalism

Office Management — New York City (~20%)

• Serve as the primary point of contact for employees on office procedures, amenities, and day-to-day operations
• Maintain the NYC office environment in partnership with the Culture team
• Plan and coordinate logistics for in-office meetings and events, including catering and setup
• Support employee engagement and culture-building initiatives in the office

What we’re looking for

• 3+ years of experience supporting C-level executives as an Executive Assistant, Executive Business Partner, or Chief of Staff
• Exceptional organizational skills and the ability to manage competing priorities under tight deadlines
• Outstanding written and verbal communication skills
• A high degree of discretion, judgment, and trustworthiness when handling confidential information
• Demonstrated ability to operate effectively across strategic support, office logistics, and personal assistance
• Based in or able to work on-site in New York City
• Willing to travel to Connecticut 1–2 times per week as needed
• A proactive, adaptable approach to a broad and varied scope of work

Why this role

Our CEO needs a partner who can be fully relied on — someone who keeps professional and personal priorities running smoothly and creates the space needed to lead the company effectively. At the same time, our VP of People requires dedicated calendar and administrative support as the team scales, and our growing New York City office needs steady, consistent support during this period of growth. This role sits at the center of all three, offering a high-trust vantage point across executive leadership, People Operations, and office operations, with meaningful variety in scope from week to week.

Base Salary Range

$128,000—$150,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

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