Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The Cloud Operations team at Domino is building the operating capability that helps us safely and reliably manage a growing fleet of customer cloud environments.

As Domino’s cloud footprint grows, we want routine production operations to become increasingly standardized, observable, and easy to execute safely. Cloud Operations sits at the intersection of Customer Experience, Platform Services, Support, and SRE, taking ownership of the day-to-day operating system around cloud changes while partnering with engineering teams to continually improve the underlying tooling.

This is a founding role with an opportunity to shape how the function works. You will help turn recurring production work into clear, repeatable operating paths; identify where better tooling or automation can remove operational friction; and create a model that can scale without requiring engineering involvement in every routine change.

What your impact will be

• Establish and help shape Domino’s Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.
• Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.
• Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.
• Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.
• Partner closely with Platform Services, SRE, and Support to identify recurring friction and turn it into improvements in automation, tooling, documentation, and self-service.
• Improve visibility into how Cloud Operations is performing through useful measures such as operational volume, exceptions, verification time, engineering escalations, and paved-road coverage.
• Help build the operational controls and evidence practices needed as Domino supports increasingly complex and regulated customer environments.
• Leave the service easier to operate than you found it: recurring problems should increasingly become standardized, automated, delegated, or eliminated rather than simply handled faster.

What we look for in this role

• Experience working with production cloud or SaaS environments in roles such as Cloud Operations, Production Operations, Site Reliability Engineering, Platform Operations, DevOps, Application Operations, or a similar technical operations function.
• Familiarity with cloud-native technologies and concepts. Experience with AWS and Kubernetes is especially useful, but we care more about your ability to understand production systems and make sound operational decisions than expertise in every technology we use.
• Experience taking recurring or loosely defined operational work and helping make it more structured, documented, and repeatable.
• Strong operational judgment: you can follow a known path confidently, recognize when reality no longer matches the procedure, and know when to stop, investigate, or involve an engineering partner.
• Comfort using logs, monitoring, deployment output, configuration, and other technical signals to understand the state of a system and communicate effectively with the engineers who build it.
• A systems mindset. You look beyond solving today’s request and ask whether repeated work can be simplified, standardized, automated, or avoided altogether.
• Strong ownership and follow-through, including attention to verification, documentation, and closure after a production change has been executed.
• Ability to collaborate across engineering and customer-facing teams, make unclear ownership visible, and help turn operational problems into actionable improvements.
• Clear written and verbal communication, particularly when documenting procedures, explaining risk, coordinating changes, or escalating exceptions.
• You do not need to be a dedicated software or platform engineer. Some scripting or infrastructure-as-code experience is helpful, but this role is primarily about technical operations, sound judgment, service ownership, and continuous improvement.

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

#LI-Remote

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as our next Senior Manager, Escalations!

About the job

As the leader of our North American Global Escalation Management team, you will play a pivotal role in driving Twilio’s mission to deliver an unparalleled customer experience. This is a high-impact opportunity to scale our operations and ensure that both internal stakeholders and our global customer base receive world-class support.

We are seeking a visionary leader who is deeply committed to mentoring and developing talent while championing continuous process improvement. The Senior Manager of Escalation Management is an Influential Operations Leader responsible for the reduction of recurrent escalations by driving systemic change to transform the customer experience at scale. Beyond immediate crisis mitigation, you will act as a structural engineer for the department, utilizing data-driven insights to refine escalation strategies, evolve organizational processes, and influence product stability. As a dedicated people leader, you will mentor your team to elevate their strategic maturity, shifting their focus from tactical troubleshooting to proactive risk assessment and executive-level analytical reporting. You are responsible for transforming a proactive culture of continuous improvement and operational excellence.

Responsibilities

In this role, you’ll:

Executive Communication & Product Influence

• High-Stakes Liaison and Direct Customer Advocacy: Your primary responsibility is to act as the direct, primary interface for customers during high-visibility incidents. You will serve as the “single source of truth” for both the customer and the Senior Director/VP level. This is not a behind-the-scenes role; you are expected to be front-and-center, translating complex technical hurdles into clear, actionable business communications.
• Product Betterment: Turn escalation volume into “Business Intelligence.” Partner with Customer Experience teams with data-backed evidence to prioritize process and product enhancements.

Strategic Planning & Governance

• Strategic Roadmap: Participate in the development  and execute a multi-quarter strategy to transition the escalation function from a reactive cost center to a proactive value-driver.
• MOR & QBR Leadership: Lead Monthly Operating Reviews (MORs) to track departmental health and Quarterly Business Reviews (QBRs) with senior leadership to report on trends, Return of Investment (ROI) of mitigation efforts, and long-term risk forecasts.
• Resource Forecasting: Plan headcount and tool requirements based on projected product launches and customer growth.

Project Management Responsibilities and Skills

• Lead end-to-end project lifecycle for cross-functional escalation initiatives, from definition to execution and post-launch analysis.
• Manage project timelines, dependencies, and deliverables, ensuring adherence to high-quality standards and strategic objectives.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Airtable) to track progress and report on project status to stakeholders.
• Ability to facilitate stakeholder alignment and resolve conflicts to drive project milestones to completion.

Process Creation & Refinement

• Framework Design: Build, document, and deploy the “Escalation Runbook”, defining the triggers, communication cadences, and resolution paths across the company.
• Continuous Improvement: Constantly audit existing workflows to identify friction. You will be responsible for the creation of new SOPs that bridge gaps between Sales, Support, Customer Experience and Engineering.
• Operational Rigor: Establish clear Operating Level Agreements (OLAs) with cross-functional partners to ensure accountability and predictable response times.

People Betterment & Cultural Leadership

• Mentorship & Strategic Maturity: Mentor your team on advanced strategic thinking. Move them beyond tactical troubleshooting toward long-term negotiation strategies, proactive risk assessment, and analytical reporting tailored for an executive audience.
• Cross-Functional Coaching: Lead a company-wide initiative to uplevel the de-escalation skill set of the broader Support and Operations organizations. Implement training programs focused on “Betterment Identification,” empowering front-line teams to pre-emptively manage issues before they require executive-level intervention.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills

Desired:

• Experience: 10+ years in high-growth tech, with 7+ years in a leadership role reporting to Director-level or above.
• Business Acumen: Experience leading MORs/QBRs and presenting to executive audiences.
• Systemic Thinker: Proven ability to look at a problem and build a process to fix it, not just for one customer, but for the entire ecosystem.
• Data Literacy: Expert at using CRM (Salesforce/Zendesk) and BI tools (Tableau/Looker) to tell a story with data.
• Strategy & Execution: A unique ability to think at a 30,000-foot level (Strategic Planning) while remaining willing to “dive into the weeds” when a Tier 0 crisis hits.

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 21, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

The Regional Director at World Relief is a key leadership position responsible for overseeing and managing multiple sites within a specific region. In addition to providing strategic direction and operational oversight, the Regional Director is actively involved in cultivating relationships with donors, foundations, and other funding sources to secure financial resources necessary for regional/state sustainability and growth. This role provides strategic direction, operational oversight, and effective management of programs and resources across various locations. The Regional Director plays a crucial role in ensuring the successful implementation of World Relief’s mission and objectives, while also fostering collaboration and synergy among the different sites. This position requires a strong ability to lead and inspire teams, build and maintain relationships with stakeholders, and ensure high-quality program delivery in alignment with World Relief’s standards and best practices. The Regional Director serves as a representative of World Relief in the region, advocating for refugees and immigrants, the organization’s vision and values, and promoting positive change and impact in the communities served.

This is a hybrid role- 4 days in office/1 work from home.

ROLE & RESPONSIBILITIES:

Responsible for the health and sustainability of all offices in the region. Lead the Site Managers/Site Directors in the region by:

•    Communicating the mission, vision, values, and strategic directions of World Relief to regional offices and all staff.

•    Providing leadership to direct reports by developing strategic plans for growth, sustainability and stabilization, and providing thorough communication, encouragement, prayer support, and accountability.

•    Encouraging and assisting Site Manager/Site Directors in financial stability, church and community outreach and engagement.

•    Leading regional fundraising efforts, cultivating regional and state relationships with important community partners and stakeholders while ensuring compliance with reporting requirements.

•    Collaborating with the development and advocacy teams to meet financial targets and sustain and expand opportunities to serve refugees and immigrants for greater region/statewide impact.

•    Engage regional and state stakeholders to expand quality resettlement and immigrant programming in the region/state. This includes seeking state-wide (public and private) funding opportunities and maintaining a strong connection with the State Refugee Coordinator’s office.

•    Develop, grow and lead a cohesive network of services, that leverages regional efficiencies across multiple offices to serve our constituency in the designated region and ensure good stewardship of resources.

•  Contribute to the US Leadership Team and provide vital Field perspective to Senior Leadership through long-term and short-term planning in all areas as relevant to US Service Ministries such as:

1.  Strategy (development and implementation)
2.   Leadership training
3.  Marketing support
4.  Finance support
5.  Human Relations support
6.  Organizational efficiencies and appropriate stewardship of resources

Essential Functions:

•    Direct supervision of Site Directors, Site managers, and other regional staff including individual performance management, maintaining scheduled routine communication (including on-site visits)

•    Facilitate and/or provide program evaluation and new program development in terms of mission, vision, values, and strategic directions.

•    Oversight of any potential church-based programs and/or new offices in the region.

•    Monitor budget/spending for all offices in region and provide initial consultation and actions to address overspending.

•    Provide consultative assistance to Site Directors/Managers in evaluating mission/strategic fit, financial cost/benefit in funding opportunities.

•    Review organizational and personnel changes from all sites.

•    Act as the primary collaborator with Home Office by attending appropriate network-wide meetings, cascading relevant updates and information, and providing feedback to the Senior Leadership Team.

•    Ensure the annual maintenance of Office Profiles and Site Security Plans.

•    Keep abreast of security incidents in the region and assist in closing Incident Reports when necessary.

•    Assist the US leadership in developing and maintaining US Ministries resources and documentation.

•    Provide interim leadership for staff transitions in offices of your region.

• This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
•   5+ years management experience
• Graduate degree in related field or demonstrated equivalent experience
•  Authorization to legally work in the US
•    Travel required – up to 50%

PREFERRED QUALIFICATIONS:

•   5+ years of experience managing multiple staff/departments and budgets over 1 million dollars
•  Experience managing multi-site operations preferred
•   Knowledge of US refugee and immigration policy and programming
•  Excellent interpersonal, written and oral communication skills
•  Experience in team building and staff development
•    Experience managing state and federal grants, grant writing and fundraising
•    Cross-cultural experience: Experience with refugee populations preferred
•  Proficiency in Microsoft Office applications, especially Word and Excel, and web-based interfaces such as SharePoint

$95,000 - $105,000 a year

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Who we are

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it. For more information, visit www.domino.ai

What we are building

The Cloud Operations team at Domino is building the operating capability that helps us safely and reliably manage a growing fleet of customer cloud environments.

As Domino’s cloud footprint grows, we want routine production operations to become increasingly standardized, observable, and easy to execute safely. Cloud Operations sits at the intersection of Customer Experience, Platform Services, Support, and SRE, taking ownership of the day-to-day operating system around cloud changes while partnering with engineering teams to continually improve the underlying tooling.

This is a founding role with an opportunity to shape how the function works. You will help turn recurring production work into clear, repeatable operating paths; identify where better tooling or automation can remove operational friction; and create a model that can scale without requiring engineering involvement in every routine change.

What your impact will be

• Establish and help shape Domino’s Cloud Operations capability, creating clear ownership and operating practices for routine production changes across our cloud environments.
• Build an initial service catalog for our most common operations, with clear procedures, risk boundaries, verification steps, rollback paths, and escalation points.
• Take hands-on ownership of appropriate cloud operations and recurring campaigns while ensuring work is carried through verification and completion.
• Reduce the amount of routine operational work that requires ad hoc involvement from Platform Services and SRE engineers.
• Partner closely with Platform Services, SRE, and Support to identify recurring friction and turn it into improvements in automation, tooling, documentation, and self-service.
• Improve visibility into how Cloud Operations is performing through useful measures such as operational volume, exceptions, verification time, engineering escalations, and paved-road coverage.
• Help build the operational controls and evidence practices needed as Domino supports increasingly complex and regulated customer environments.
• Leave the service easier to operate than you found it: recurring problems should increasingly become standardized, automated, delegated, or eliminated rather than simply handled faster.

What we look for in this role

• Experience working with production cloud or SaaS environments in roles such as Cloud Operations, Production Operations, Site Reliability Engineering, Platform Operations, DevOps, Application Operations, or a similar technical operations function.
• Familiarity with cloud-native technologies and concepts. Experience with AWS and Kubernetes is especially useful, but we care more about your ability to understand production systems and make sound operational decisions than expertise in every technology we use.
• Experience taking recurring or loosely defined operational work and helping make it more structured, documented, and repeatable.
• Strong operational judgment: you can follow a known path confidently, recognize when reality no longer matches the procedure, and know when to stop, investigate, or involve an engineering partner.
• Comfort using logs, monitoring, deployment output, configuration, and other technical signals to understand the state of a system and communicate effectively with the engineers who build it.
• A systems mindset. You look beyond solving today’s request and ask whether repeated work can be simplified, standardized, automated, or avoided altogether.
• Strong ownership and follow-through, including attention to verification, documentation, and closure after a production change has been executed.
• Ability to collaborate across engineering and customer-facing teams, make unclear ownership visible, and help turn operational problems into actionable improvements.
• Clear written and verbal communication, particularly when documenting procedures, explaining risk, coordinating changes, or escalating exceptions.
• You do not need to be a dedicated software or platform engineer. Some scripting or infrastructure-as-code experience is helpful, but this role is primarily about technical operations, sound judgment, service ownership, and continuous improvement.

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

#LI-Remote

Description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payments Team Leadand let’s impact billions together!

Our Treats:

• Remote work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment.

• Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible.

• Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance.

• Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies.

• Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.

• Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.

• And other tasks.

Requirements

Key Expectations:

• Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable.

• At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development.

• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements.

• Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment.

• Excellent communication and stakeholder management skills, with a collaborative and proactive approach.

• Fluency in Lithuanian and English, both written and spoken.

Salary: from2,000 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.

The Opportunity

Caraway Home is looking for an experienced Associate Director, Product Safety & Compliance to build our product compliance function from the ground up and own what we call the Caraway Promise, a testing-obsessed, transparency-first approach to product safety that sets the bar for the industry. The Caraway Promise exists because we believe in transparency, not because the industry requires transparency.

This is a foundational role, the first dedicated compliance hire at Caraway, responsible for building the frameworks, lab relationships, testing strategy, supply chain diligence, claims substantiation, and regulatory sequencing across a diverse and growing product portfolio.You will own the full compliance lifecycle across Caraway’s product categories (cookware, bakeware, electrical items, food contact materials, textiles, and packaging), always meeting or exceeding the most stringent applicable global standard to establish industry-leading Caraway protocols and procedures. You will be US-based, work closely with Asia-based suppliers and third-party labs (particularly in China), and build the internal systems and processes that let Caraway scale compliantly, credibly, and with confidence.

Additionally, an important responsibility of this role is disseminating key information, labels, and results to support marketing initiatives. You need to be a strong communicator, working collaboratively with cross functional teams, to broadcast and showcase the diligence Caraway is taking across its entire product portfolio in regards to compliance, being able to assist with crafting accurate, transparent, educational and understandable language and messaging that resonates with our consumer.

This position reports to our Director, Product Development.

Who You Are

You have ten or more years of product safety and regulatory compliance experience in consumer goods, ideally grounded in chemistry, materials science, or applied laboratory research, with deep expertise in food contact materials, cookware, kitchen appliances, or an adjacent hard goods category. You know FDA, LFGB, EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, NSF, FSC, and CPSC requirements not as acronyms on a checklist, but as frameworks you’ve navigated hands-on, including where global standards diverge. You’ll use this fluency to scale the Caraway Promise internationally: building a testing and compliance framework that anticipates global standards.

You are a builder and a scientist at heart, ready to own a compliance program entirely: selecting labs, building testing matrices, writing material certification requirements, establishing supplier audit cadences, and designing the studies needed to substantiate product claims. You operate comfortably across cultures and time zones, with direct experience working with labs and manufacturers in Asia, particularly China. You communicate complex science and regulatory requirements clearly to internal teams (Product, Marketing, Legal, Supply Chain) and external partners alike, and you see internal education as core to the job.

Responsibilities

• Own and pioneer the Caraway Standard: define and champion a testing-obsessed, transparency-first approach to product safety that goes beyond what regulation requires, because we believe our customers deserve it.
• Build Caraway’s product safety and compliance program, defining frameworks, documentation standards, testing protocols, regulatory calendars, and governance processes across all product categories (cookware, bakeware, small appliances, food contact materials, textiles, and packaging); integrate compliance across the full product lifecycle, from development and supplier onboarding through market placement, ongoing monitoring, and end-of-life.
• Own and continuously monitor regulatory compliance across US federal and state requirements (FDA food contact, CPSC, CA Prop 65, CA AB 1200, Colorado PFAS Act, and emerging state chemical legislation) and international standards (EU LFGB, EC No 1935⁄2004, REACH, RoHS, UK REACH post-Brexit), always applying the most stringent applicable standard; lead regulatory change management as a distinct workstream, assessing impact and briefing stakeholders ahead of deadlines.
• Lead product component mapping and material disclosure, maintaining a complete picture of every material, coating, pigment, and component across Caraway’s supply chain, including Declarations of Compliance, material safety data sheets, and test reports.
• Design and manage Caraway’s testing strategy, selecting and managing third-party labs (particularly in Asia, including NRTLs for small appliances), defining testing scope and frequency by product type and risk level, and sequencing testing within development timelines to avoid launch delays or costly late-stage findings.
• Own claims substantiation: design and commission the clinical, laboratory, and comparative studies (for example migration testing, coating durability, comparative non-stick performance) needed to support our non-toxic, food-safe, and sustainability claims. Partner with Marketing and Customer Research on which claims to make and how to communicate them, and ensure all claims are legally defensible and compliant with FTC guidelines and retailer requirements (Target, Crate & Barrel, Bloomingdale’s, etc.), including CA AB 1200 disclosure obligations.
• Conduct supply chain compliance diligence, including BSCI and Sedex (SMETA) social compliance audits and material certifications (OEKO-TEX, FSC, GRS, GOTS); embed Caraway’s material and safety standards directly into manufacturing quality plans in China so factory teams implement them consistently on the production line, not just on paper; manage supplier CAPA processes and produce performance reporting to inform sourcing decisions.
• Serve as Caraway’s internal subject matter expert on product safety and science, building internal education that embeds our standards into onboarding and cross-functional fluency by year one; act as the primary point of contact for retailers, certifying bodies, and regulatory agencies on compliance matters.
• Own product incident management, leading investigations into consumer complaints and non-conformances, conducting root cause analysis, implementing CAPAs, and coordinating with Legal, Customer Experience, and Operations on any product withdrawal or CPSC recall process; maintaining documentation and reporting readiness for regulatory inquiries.

Knowledge, Skills, and Abilities

• 10+ years of product safety, regulatory compliance, or quality assurance experience in consumer goods, with at least 5 years focused on food contact materials, cookware, kitchen appliances, or closely adjacent hard-goods categories; demonstrated ownership across the full compliance lifecycle, from concept and supplier qualification through launch and incident response. No junior or generalist profiles.
• Deep, working knowledge of food contact material regulations including FDA 21 CFR, LFGB (Chapters 30⁄31), EU Framework Regulation (EC) No 1935⁄2004, REACH, CA Prop 65, CA AB 1200, FSC, NSF, and the Colorado PFAS Chemicals Consumer Protection Act; familiarity with UK REACH and other international frameworks is a strong plus.
• Background in chemistry, materials science, or applied laboratory and clinical research, with direct experience designing and running studies used to substantiate product safety or performance claims.
• Demonstrated experience managing third-party lab relationships in Asia (China in particular), including test plan scoping, report interpretation, and navigating discrepancies between lab results and supplier-provided data.
• Hands-on experience with social compliance and supply chain auditing programs, including BSCI and Sedex/SMETA (2- and 4-pillar); familiarity with material certification schemes (OEKO-TEX Standard 100, FSC, GRS, GOTS); skilled at managing CAPA processes and building supplier performance scorecards.
• Proven ability to develop and manage product testing strategies, including migration testing, heavy metals (lead, cadmium), PFAS/PFOA screening, sensory evaluation, and applicable electrical safety standards (UL, ETL, IEC 60335) for small appliances.
• Familiarity with FTC Green Guides and CPSC Section 15(b) reporting obligations, product recall mechanics, and the CPSC Fast Track Recall Program.
• Ability to build and maintain product component maps and material traceability documentation across a multi-supplier, multi-category portfolio, including Declarations of Compliance, mill certificates, glaze and coating specifications, and batch-level test records.
• Strong cross-functional communication and risk management skills; able to translate scientific and regulatory findings into clear, prioritized guidance for Product, Marketing, Legal, Sourcing, and Supply Chain, and to present compliance risk and status to senior leadership.
• Demonstrated experience building compliance programs or functions in an environment with limited existing infrastructure; entrepreneurial by nature, with the ability to prioritize and execute without relying on inherited playbooks.
• Ability to travel internationally to visit manufacturing partners and labs in Asia, up to 35 to 40% annually; experience working with facilities in China required, with additional familiarity across Southeast Asia (Vietnam, Thailand, Indonesia) a plus.
• Proficiency in Mandarin (spoken and/or written) is a bonus; at minimum, demonstrated effectiveness working through translation with Mandarin-speaking suppliers, factories, and lab contacts.
• Bachelor’s degree in Chemistry, Food Science, Materials Science, Chemical Engineering, Environmental Science, or a related field, with hands-on laboratory or clinical research experience a strong plus; advanced degree or professional certification (for example RAPS, ISO Lead Auditor) a plus.
• Experience with small appliance safety standards (UL 60335-1, IEC 60335-2 series, ETL) preferred; experience managing certification processes with Nationally Recognized Testing Laboratories (NRTLs) a plus.
• Familiarity with retailer compliance and vendor onboarding requirements (Target, Crate & Barrel, Bloomingdale’s, Costco, Amazon) and the documentation standards they require from suppliers.

Please note that the duties and responsibilities outlined in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role. Additional tasks and responsibilities may be assigned as needed to meet business needs.

The anticipated base salary range for this role is $140,000 to $160,000. Final compensation will depend on a variety of factors determining base pay at offer, including but not limited to skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role.

Who We Are

Caraway is a home goods brand on a mission to craft well-designed, non-toxic essentials that thoughtfully raise the standards of what you cook with. We’re passionate about creating elevated products, made without forever chemicals, that are better for you, your family, and the planet. We prioritize a holistic approach to the creation of Caraway products. We partner with ethical manufacturers where their employees are safe, paid fairly, given benefits, and work regulated hours. Our eco-friendly manufacturing process emits less CO2 than traditional non-stick coatings, and we use sustainable packaging practices and ship in packaging made from recycled materials. We pride ourselves on continuously striving to do and be better, for you and the planet, in every step of the process.

Since launching in November 2019, we’ve become one of the fastest growing digitally native brands of the last decade and are now sold in retailers including Target, Bloomingdale’s, Crate & Barrel, The Container Store, Costco, Zola, and many more.

We’ve amassed over 200,000+ five-star reviews from more than 2.5M+ happy customers and thousands of press hits from the likes of Vogue, Domino, Good Housekeeping, Food & Wine, Architectural Digest, PureWow, Fortune, and CNN.

Caraway is a fully remote company filled with motivated and hardworking innovators and doers. We’re continually developing programs to support our distributed team to ensure a successful remote experience. If you’re looking to join a brand that folks love, read on and apply!

Life at Caraway

Team: You will be joining a passionate and collaborative fully remote crew that prides itself on high-quality work, supporting one another, sharing our successes, and building a brand we truly love, together.

Culture: At Caraway, we value continuous learning and career growth. We strive to continually optimize our processes, ensuring that we’re thoughtful in everything we do, both internally and externally. We listen to our employees, celebrate our wins, and constantly look for ways to be better for our crew, and the world.

Workplace: Being a fully remote company, we have no headquarters and are truly distributed across the US and internationally. Our leadership team sits in the US. We offer a monthly stipend towards co-working space should folks need to switch up their working environment every now and then.

Benefits: We value you and your family. With this in mind, full-time eligible employees are provided:

• Equity: We believe in our product and that the sky’s the limit for where our business is going. You are an asset to Caraway’s success, and we think you should be rewarded for it.
• 401k: A 3% company match to help you plan for your future.
• Benefits: Comprehensive medical, dental, and vision coverage options with generous employer contributions, plus access to FSA/HSA/Dependent Care FSAs.
• Parental Leave: Up to 12 weeks of fully paid parental leave, depending on tenure, and access to additional fertility care services via KindBody.
• A Setup That Works for You: From MacBook to PC, we’ve got you covered. Let us know what you prefer and we’ll get your at-home setup stocked.
• Elevate Your Workspace: Annual reimbursements for you to elevate your workspace, from standing desks to desktop succulents.
• Fully Remote: Need to pick up the kids? No problem. Have a doctor’s appointment? Enjoy. Flexibility when you need it most.
• Coworking Reimbursement: Need a break from the home setting? Monthly reimbursements for you to get out of the house and work from anywhere, from day passes to monthly memberships.
• Events and Swag: Connection is top of mind, even in our completely remote environment. We have monthly virtual events, company-wide offsites, and plenty of new Caraway swag.
• Leveling Up with Caraway: In addition to exciting opportunities and exposure in your day-to-day work, we offer annual reimbursements to full-time employees to support their professional development.
• #AwayFromCaraway: We believe healthy, happy humans do better work. We offer unlimited PTO in addition to our 11+ paid annual holidays and quarterly wellness days.
• Wellness Reimbursement: Monthly reimbursements for you to stay well, from meal services to gym memberships to monthly massages.
• Employee Discount: We provide an employee discount on all Caraway Home products so you can continue to level up your kitchen and home life, too.
• Home Upgrade(s): Complimentary product as a new hire, plus continuous opportunities to expand your Caraway Home collection.

Caraway is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to...

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

You own our major Southwest markets end-to-end, with our highest priority focus in Arizona and Texas. That means identifying problematic areas in the market before a scorecard tells you, knowing where supply and demand are out of balance, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs. This role is well suited to someone who has previously worked in a market that was underperforming and knows how to turn it around.

You bring a data background — someone who doesn’t wait for a report but goes and collects the data themselves, then pairs it with on-the-ground judgment to decide what to do next.

This role sits at the intersection of strategy and execution. You’ll collaborate with centralized Process Server Network teams and with project managers to implement changes on the ground. You drive real change in your market and feed learnings back so what works in the Southwest can scale across the network. You’ll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You’ll be writing the playbook and executing it in real time. This position is remote, but you must be located in Arizona or Texas.

What You’ll Own

• Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
• Identifying problematic areas in the market — spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
• Relationships with the region’s highest-volume servers as the face of ABC Legal in-market, not a name on an email
• Root cause analysis when something’s off, to clearly define the problem and provide recommended next steps, not just a flag
• Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you’re the point of contact translating what’s happening on the ground into real-time guidance for the network and for leadership
• Execution of marketplace pilots includes running tests in market, tracking what’s actually happening on the ground, and reporting back with speed and honesty, working closely with project managers to scope and track this work
• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
• Regional SLO attainment by tier, coverage gap closure, and market health reporting
• Direct management of W2 employees on your team — approving time cards and completing performance reviews
• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

What We’re Looking For

You’ve owned a local market for a gig, delivery, or field service business, ideally one that was underperforming when you took it on. What matters most is that you’ve actually balanced supply and demand by combining in-market observations with data you collected yourself, coached someone to higher performance in a frontline or contract role, managed W2 employees through the formal parts of the job (time cards, performance reviews), and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
• A data background — someone who collects the data themselves rather than waiting for a report — combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
• Experience managing W2 employees, including approving time cards and completing performance reviews
• Comfort working with project managers to scope and execute in-market initiatives
• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
• Desire to be on the ground in the market; this is not a remote strategy seat
• Ability to distill what you’re seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
• Can communicate market health clearly enough that leadership doesn’t have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
• Experience building in ambiguous environments where the playbook didn’t exist yet
• Has managed someone in a contract or hourly role and understands how that coaching differs

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $70,000–$85,000, (depending on experience)

Schedule: Full-time, Monday–Friday

Travel: ~20%

This position is remote, but you must be located in Arizona or Texas.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Finance team

The Finance team ensures Affirm remains financially sound and strategically positioned for growth. Our team manages financial planning, accounting, pricing, vendor management, tax, investor relations, and corporate development. We deliver timely insights, accurate reporting, and careful analysis to support decision-making. From day-to-day financial operations to major investments, we enable sustainable, informed growth by maintaining strong fiscal discipline.

About the role

The Financial Systems team owns the data, technology, and reporting capabilities that support Accounting, including key third-party applications such as NetSuite, Zip, Navan, Workato, and BlackLine. We are embarking on a multi-year initiative to modernize Affirm’s financial systems, support continued growth across global markets, and reimagine how Accounting operates through scalable technology, trusted data, automation, and AI.

What you’ll do

• Lead end-to-end development activities across the financial systems landscape, including solution architecture, technical design, configuration, development, testing, deployment, release management, and production support.

• Define the enterprise architecture and technical roadmap for global ERP and EPM platforms, supporting cloud transformation across Oracle Fusion Cloud ERP, SAP S/4HANA, NetSuite, or equivalent platforms.

• Architect, build, and deploy scalable integrations that ingest, transform, validate, reconcile, and distribute complex, high-volume financial and operational data sets across ERP, EPM, data warehouse, HCM, loan ledger, sales, and reporting platforms.

• Partner with VPs and Senior Directors to align on priorities, resolve competing demands, and establish a clear, shared roadmap for Financial Systems.

• Collaborate across the product development lifecycle with Product Management, Engineering, and Accounting to ensure technical sustainability, risks, dependencies, and trade-offs are well understood and managed.

• Act as a force multiplier by defining and advocating for effective technical solutions and operational processes.

• Own your team’s operations and system availability by ensuring the appropriate monitoring, triage rotations, playbooks, policies, testing, and alerting are in place to support business continuity and on-call efforts.

• Foster a culture of quality and ownership by establishing strong code review and design standards and advocating for them beyond your team through clear written communication and technical discussions.

• Develop talent by providing meaningful feedback and guidance, creating growth opportunities, and leading by example.

What we look for

• You have 10+ years of experience leading the design, implementation, and operation of enterprise ERP, financial reporting, and planning platforms at scale, such as NetSuite, Oracle, SAP, Workday, Hyperion, Anaplan, or similar solutions.

• Develop integrations between ERP and EPM platforms—including NetSuite, Oracle ERP Cloud, SAP, Oracle EPM Cloud, OneStream, and Anaplan—to support consolidation, close, intercompany accounting, allocations, planning, forecasting, management reporting, and regulatory disclosures.

• Use technologies such as REST and SOAP APIs, NetSuite SuiteTalk and SuiteScript, Oracle Integration Cloud, SAP Integration Suite/CPI, MuleSoft, Boomi, Informatica, Fivetran, dbt, Snowflake, SQL, Python, JSON/XML, SFTP, and event-based integration patterns.

• You have a strong understanding of Accounting and Finance processes, including Procure-to-Pay (P2P), Record-to-Report (R2R), Order-to-Cash (O2C), financial close, consolidation, management reporting, and financial planning.

• Lead the technical design of data models, transformation logic, business rules, calculation engines, reconciliation controls, exception handling, audit trails, and data-quality monitoring across financial applications.

• Establish reusable integration frameworks and engineering standards covering API management, authentication and authorization, OAuth 2.0, encryption, scheduling, monitoring, logging, error handling, retries, and disaster recovery.

• You understand the governance, security, auditability, data integrity, and internal control requirements associated with financial systems in a regulated and publicly traded environment.

• Implement automated deployment and release-management processes using Git, Azure DevOps, Jenkins, or comparable CI/CD tools, with appropriate version control, environment management, testing, and rollback procedures.

• You have a demonstrated ability to build, develop, and retain high-performing teams while establishing a culture of accountability, collaboration, quality, and continuous improvement.

• You are an effective cross-functional leader who can influence senior stakeholders and build strong partnerships across Accounting, Finance, Product, Engineering, Procurement, Internal Audit, and other business functions.

• You have strong written and verbal communication skills and can clearly explain complex financial, technical, and operational topics to both technical and non-technical audiences.

Base Pay Grade - O

Equity Grade - 10

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $220,000 - $280,000

USA base pay range (all other U.S. states) per year: $195,000 - $255,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ketch is redefining responsible data use for the AI era. Thousands of brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem. The Ketch Data Permissioning Platform simplifies privacy and consent operations, increases revenue from advertising, data, and AI initiatives, and builds trust with customers and partners. Unlike legacy tools that stop at cookie banners, Ketch governs how data is actually used across a company’s entire stack, with no-code setup that gets customers live in weeks, not quarters.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater. Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity. We’re a 65-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly. We’re a rapidly growing, fast-paced, mission-based organization filled with a passionate, close-knit team all operating at the top of their game.

Benefits and Perks

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees

• Unlimited PTO, with employees encouraged to take at least 15 days a year

• 10 paid company holidays

• Paid parental leave

• Remote-friendly with flexible scheduling built around core collaboration hours

• Commuter benefits for office-based employees

About The Role

You’ll work hand-in-hand with GTM leadership and the sales team and will partner regularly with Finance, Legal, and Marketing to help optimize the deal cycle. You’ll own Sales Operations end-to-end: the deal desk, pricing strategy and approvals, pipeline and forecast infrastructure, and the reporting and analysis that helps Sales leadership run the business. You will report directly to the VP of Revenue Operations/SMB Sales, and you two will partner closely on the broader revenue operations agenda.

At Ketch, operations sits at the intersection of systems, process, and data: you’ll design systems that minimize manual processes wherever reasonable – building for scale rather than an automation that gets torn out in six months. Those systems capture the data needed to analyze GTM processes, and those analyses drive the next round of process and systems improvements.

AI is changing what a lean operations team can accomplish. Rather than building out separate ops leads, system admins, and pods of analysts, we are looking for one exceptional operator who works with AI to cover that ground: streamlining systems improvements and building AI-powered tools that put data and analysis directly in the hands of Sales leaders.

This is a remote role within the United States.

Responsibilities

Deal Desk & Pricing:

• Own the deal desk. Structure, review, and shepherd non-standard deals from quote through approval, and be the person Sales calls when a deal does not fit the standard shape. Keep the approval path fast and predictable, and make the standard shape the easy one to sell.

• Own pricing strategy and operations: packaging, price books, discount guardrails, approval thresholds, and the quote-to-close mechanics that enforce them. Analyze realized discounting, win rates by price point, and deal shape to recommend pricing changes, and build the case for them with data.

• Partner with Finance and Legal on contract terms, order forms, and revenue recognition inputs so the deal desk speeds deals up rather than slowing them down.

Pipeline, Forecast & Reporting:

• Own pipeline hygiene, stage definitions, and the forecast cadence. Give Sales leadership a forecast they trust and can defend, and the reporting to see where it is drifting before quarter end.

• Build the reporting and self-serve dashboards Sales leaders, managers, and reps use daily: pipeline coverage, conversion by stage and segment, velocity, quota attainment, activity-to-outcome linkage, and territory performance.

• Run the analyses that change how Sales operates, not just report the numbers. Segment profitability, ROI on sales investments, ramp and productivity by cohort, win/loss patterns. Construct the business case, and tell the story.

Systems:

• Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets.

• Own the Sales side of the CRM and the surrounding stack (CPQ or quoting, forecasting, sales engagement, and conversation intelligence), including the workflow, data model, and integration work that keeps it clean.

• Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that let Sales leaders answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t.

Planning:

• Support territory and quota planning, capacity modeling, comp plan mechanics, and headcount analysis alongside Sales and Finance leadership.

Experience

• 7+ years in sales operations, revenue operations, or a comparable analytical GTM role at SaaS companies

• 3+ years directly supporting a Sales organization, including hands-on deal desk or pricing ownership

• Demonstrated track record of designing and implementing sales systems built to scale

• Example systems include: Salesforce, HubSpot, CPQ and quoting tools, forecasting platforms, sales engagement and conversation intelligence tooling

• Demonstrated experience running analyses that informed pricing, process, or systems changes

• Fluency with the numbers that run a sales org: pipeline coverage, conversion, velocity, ASP, discount realization, quota attainment

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply your output in systems work, analytics, or tool-building; be prepared to show us what you’ve built

• Comfort operating as a senior individual contributor: you are the Sales Ops team, augmented by AI, and you like it that way

• Sound judgment under deal pressure: you can hold a pricing line and still be the person reps want in the room

• Demonstrated ability to translate operational and systems work into measurable business value

• History of success working as part of a virtual global team environment

• Exceptional time management and people alignment skills

• Bachelor’s degree or equivalent

• Able to legally work in the United States

• English language fluency (spoken and written)

$160,000 - $200,000 a year

The US Base Salary range for this full-time position is $160,000 – $200,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Information collected and processed as part of any job applications you choose to submit is subject to Ketch’s Applicant Privacy Notice.

Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY:

The Associate Director, Clinical Operations will be responsible for implementation, execution and oversight of all clinical trials within a clinical program, in coordination with cross-functional project teams to ensure that assigned clinical trials are executed on time, within budget, and in compliance with GCP and other applicable guidelines and regulations.

MAJOR DUTIES & RESPONSIBILITIES:

• Partner with Director of Clinical Operations to develop and manage clinical programs in compliance with corporate objectives and timelines
• Provide operational leadership to the direction, planning, execution and interpretation of clinical trials and data collection by effectively developing and monitoring clinical trial/program timelines, budgets, risks and mitigation plans
• Provides guidance and mentoring to Clinical Trial Managers (CTMs) and junior level team members in study document development, vendor and study management, study implementation, issue resolution, timelines, budgeting and resourcing
• Independently oversee day-to-day activities of the Clinical Trial Operations and Clinical Data Management groups
• Collaborate with Finance/Business Operations on annual budget planning (external spend) as well as quarterly budget reviews and re-forecasts; designing, implementing, and overseeing clinical vendor outsourcing strategy; actively participating in the selection of vendors to support 4DMT clinical trials as well as active governance of them; participating and/or leading vendor governance committees
• Ensure that each clinical trial is always inspection ready
• Ensure that each clinical trial is being actively managed by a cross-functional Study Execution Team (SET)
• May sit on product cross-functional core teams as Clinical Operations SME
• Partner closely with Quality to ensure that the programs and 4DMT always remain inspection ready
• Collaborate with Regulatory Affairs and Clinical Sciences on the creation of regulatory submissions and compliance to regulatory requirements (eg, Clincialtrials.gov)
• Addresses escalated study issues in collaboration with CTMs and senior management as appropriate inclusive of risk mitigation plans
• Coordinates the development and maintenance of clinical SOPs as pertains to the program and provides review/ input into cross-functional SOPs and other documents
• Supports development and review of protocols/ amendments, study documents and plans, and operational execution
• Actively participates in CRO, site and vendor selection in order to ensure that trial responsibilities are appropriately delegated and that partners are aligned with corporate objectives; provides ongoing surveillance of progress and ensures that contingency plans are triggered as and where appropriate
• Contributes to the development of the Clinical Operations department processes and procedures and will manage clinical resources to ensure effective implementation of trials.

QUALIFICATIONS:

Education:

• B.S./B.A. in Life Science or related discipline required

• Advanced degree (M.S./M.A., MPH, MHS, MBA) preferred.

• Clinical Research certification preferred, but not required.

Experience:

• B.S./B.A. with 9+ years of industry experience in clinical development with a minimum of 3 years managerial experience, or M.A./M.S. with 4+ years of experience.
• Ophthalmology/Retina experience required
• Relevant experience in clinical trial execution across all phases

Other Qualifications/Skills:

• Proven ability to recruit, retain, organize, and motivate clinical operations personnel

• Ability to communicate to Clinical Operations and Development Leadership team updates and priorities as well as to advocate for required budget and resources

• Ability to manage and oversee programs that have corporate-wide impact

• Ability to develop and manage functional and clinical trial-specific budgets

• Must be self-motivating; prioritize and manage a large volume of work; show attention to detail

• Strong interpersonal skills are essential as this individual will partner with various team members and functional groups for clinical trials and business performance

• Thorough knowledge and understanding of FDA and ICH Guidelines, GCP, medical terminology, and clinical trials

• Ability to be flexible and adaptable to changing business needs

• Excellent communication and interpersonal skills

• Must be able to write clearly and summarize information effectively

• Must be able to present complex information to various audiences

Travel: Anticipate 20%, or as trial needs demand

Physical Requirements and Working Conditions:

• Physical Activity - Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word.
• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $179,000 - $205,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you’ll help over 40 million people every month, with a team that genuinely cares about the work and each other.

AT A GLANCE

We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.

This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We’re looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.

This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.

Where You’ll Be

Preferred locations: Florida, South Carolina, North Carolina, & Georgia

What You’ll Do

Client Management Leadership

• Act as the client’s internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
• Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders
• Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client’s evolving public health priorities
• Lead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment
• Own revenue targets for the flagship account and its associated solutions
• Lead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed

Team Leadership

• Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning
• Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team’s portfolio of State Quitline accounts
• Serve as an escalation point for the team’s most complex client issues, and model best practices in client consultation, problem-solving, and relationship management
• Monitor key performance indicators and client status/health across the team’s full book of business, ensuring consistent standards of account management
• Support hiring, onboarding, and ongoing skill-building for the Client Services team

Cross-Functional & Strategic Contribution

• Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery
• Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution
• Contribute to and help lead the procurement response process for the flagship account and support the broader team’s procurement response efforts for existing and prospective clients
• Create and champion strategic plans to target priority populations across accounts
• Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership

Travel

• Travel periodically for onsite client visits, team building, and educational conferences

What We’re Looking For

Required Qualifications

• 7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
• 2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
• Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
• Strong organizational and multi-tasking skills, with the ability to balance hands-on account ownership with team leadership responsibilities
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders
• Strong problem-solving skills, with a creative, proactive, and calm approach under pressure
• Proven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities
• Must live within the region of the key State Client to accommodate client meetings and travel needs

Preferred Qualifications

• Background in public health or a health care–related field
• Prior experience in a formal people-management or team-lead role
• Experience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)
• Experience with contract monitoring, amendments, scope-of-work review, and budget management
• Experience contributing to or leading RFP responses

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $86,250 - $110,000

*Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.

Who We Are:

RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We’re the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY:

The Associate Director, Clinical Operations will be responsible for implementation, execution and oversight of all clinical trials within a clinical program, in coordination with cross-functional project teams to ensure that assigned clinical trials are executed on time, within budget, and in compliance with GCP and other applicable guidelines and regulations.

MAJOR DUTIES & RESPONSIBILITIES:

• Partner with Director of Clinical Operations to develop and manage clinical programs in compliance with corporate objectives and timelines
• Provide operational leadership to the direction, planning, execution and interpretation of clinical trials and data collection by effectively developing and monitoring clinical trial/program timelines, budgets, risks and mitigation plans
• Provides guidance and mentoring to Clinical Trial Managers (CTMs) and junior level team members in study document development, vendor and study management, study implementation, issue resolution, timelines, budgeting and resourcing
• Independently oversee day-to-day activities of the Clinical Trial Operations and Clinical Data Management groups
• Collaborate with Finance/Business Operations on annual budget planning (external spend) as well as quarterly budget reviews and re-forecasts; designing, implementing, and overseeing clinical vendor outsourcing strategy; actively participating in the selection of vendors to support 4DMT clinical trials as well as active governance of them; participating and/or leading vendor governance committees
• Ensure that each clinical trial is always inspection ready
• Ensure that each clinical trial is being actively managed by a cross-functional Study Execution Team (SET)
• May sit on product cross-functional core teams as Clinical Operations SME
• Partner closely with Quality to ensure that the programs and 4DMT always remain inspection ready
• Collaborate with Regulatory Affairs and Clinical Sciences on the creation of regulatory submissions and compliance to regulatory requirements (eg, Clincialtrials.gov)
• Addresses escalated study issues in collaboration with CTMs and senior management as appropriate inclusive of risk mitigation plans
• Coordinates the development and maintenance of clinical SOPs as pertains to the program and provides review/ input into cross-functional SOPs and other documents
• Supports development and review of protocols/ amendments, study documents and plans, and operational execution
• Actively participates in CRO, site and vendor selection in order to ensure that trial responsibilities are appropriately delegated and that partners are aligned with corporate objectives; provides ongoing surveillance of progress and ensures that contingency plans are triggered as and where appropriate
• Contributes to the development of the Clinical Operations department processes and procedures and will manage clinical resources to ensure effective implementation of trials.

QUALIFICATIONS:

Education:

• B.S./B.A. in Life Science or related discipline required

• Advanced degree (M.S./M.A., MPH, MHS, MBA) preferred.

• Clinical Research certification preferred, but not required.

Experience:

• B.S./B.A. with 9+ years of industry experience in clinical development with a minimum of 3 years managerial experience, or M.A./M.S. with 4+ years of experience.
• Ophthalmology/Retina experience required
• Relevant experience in clinical trial execution across all phases

Other Qualifications/Skills:

• Proven ability to recruit, retain, organize, and motivate clinical operations personnel

• Ability to communicate to Clinical Operations and Development Leadership team updates and priorities as well as to advocate for required budget and resources

• Ability to manage and oversee programs that have corporate-wide impact

• Ability to develop and manage functional and clinical trial-specific budgets

• Must be self-motivating; prioritize and manage a large volume of work; show attention to detail

• Strong interpersonal skills are essential as this individual will partner with various team members and functional groups for clinical trials and business performance

• Thorough knowledge and understanding of FDA and ICH Guidelines, GCP, medical terminology, and clinical trials

• Ability to be flexible and adaptable to changing business needs

• Excellent communication and interpersonal skills

• Must be able to write clearly and summarize information effectively

• Must be able to present complex information to various audiences

Travel: Anticipate 20%, or as trial needs demand

Physical Requirements and Working Conditions:

• Physical Activity - Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word.
• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $179,000 - $205,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

THE COMPANY: Juul Labs’s mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the...

OverviewJOB SUMMARYThis Foreclosure Specialist Team Lead position will report to the Foreclosure Supervisor.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks.With our purified, high-precision cell therapies we hope to not only replace patients’ blood and immune systems with healthy ones, but also restore their lives.

Summary of Role: The Director, Case Managementwill lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.

You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management infrastructure. This role is a strong fit for someone who thrives in a launch-phase environment and is energized by the opportunity to shape how Orca Bio delivers exceptional customer service as it scales the safe, reliable delivery of TREGZI.

Travel Expected: up to ~25%, primarily to Orca Bio office locations in the California Bay Area, or customer sites/conferences.

Responsibilities:

Team Leadership & Daily Operations

• Oversee the daily operations of the case management team, including patient journey monitoring, adherence to service level expectations, and resolution of escalations as they arise, with real-time support to case managers and treatment centers.
• Create and manage the staffing and scheduling model for the order management/case management function, ensuring optimal patient throughput and site experience.
• Lead daily huddles, ensure timely internal communication, and reinforce best practices and SOP compliance.
• Foster a high-performance, best-in-class, service-oriented, and a supportive, cohesive culture within the team. Support growth and development for team members.
• Serve as the case management liaison with field team leaders. Partner cross-functionally to ensure the timely distribution of information.

Launch Readiness & Continuous Improvement

• Collaborate with Commercial and Technical Operations leadership to refine and scale the TREGZI customer service model, including workflows, team structure, ways of working, escalation protocols, and cross-functional handoffs.
• Partner with existing case management expertise to continuously refine case management SOPs, work instructions, and training materials.
• Contribute to user requirements of Orca Bio’s commercial ordering platform, as needed.
• Track and report on key performance indicators, identifying trends and opportunities for team optimization.
• Partner with cross-functional stakeholders to resolve operational gaps and improve case handling efficiency.

Required Qualifications:

• 12+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership, preferably in cell or gene therapy, oncology, or complex therapeutics in a commercial environment.
• 6+ years in a team lead capacity, with responsibility for scheduling, coaching, mentoring, and daily operations.
• Industry experienced required.
• Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics.
• Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management.
• Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment.
• Experience with call center structure, shift design, or customer service models is a plus.

$150,000 - $215,000 a year

The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. Full-time employment positions will also be eligible to receive pre-IPO equity and annual bonus, in addition to competitive medical, dental, and vision benefits, PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include subsidized daily lunches and snacks at our on-site locations.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

General Overview: The Outreach Team is one of the top face-to-face fundraising vendors in the country. We bring people together from all walks of life and corners of the country to help good groups do great things.

The F2F Regional Director will provide a key leadership role in the growth and development of our face-to-face business. They will help to manage staff, launch new offices, and oversee successful fundraising campaigns for multiple national clients.

This is a Regional Director-level role reporting to the National or Deputy National Face-to-Face Director.

Locations: This is a remote position. You should expect to travel between 10-15 days per month, on average.

Position Timeline & Advancement

This position is expected to begin in early 2027. Successful candidates will first complete a comprehensive 2–3 month Lead Director training period, which includes both in-office training and hands-on field experience.

Promotion to Regional Director is contingent upon successfully fulfilling the responsibilities and performance expectations of the Lead Director role.

Responsibilities Include:

Impress Clients by Delivering Quality

• Ensure each office in their region meets client deliverables on an ongoing basis. This includes meeting weekly, monthly and quarterly donor deliverables while also maintaining donor quality. Donor quality will be assessed by donor retention.
• Approach all work with the priority of “wow-ing” our client through professionalism, integrity, and achieving goals.
• Write and edit daily and weekly project reports to clients

Staff Management

• Manage a team of 3-5 Offices and the Lead Canvass Directors (LDs) who run those offices to drive company-wide goals, including donor deliverables, donor retention, staffing and Equity & Justice goals.
• Staff management will include weekly planning meetings, check-ins, trainings, site visits, and formal staff evaluations, as well as wholesale management of LDs through regular team meetings.
• Responsible for meeting Lead and Deputy Director staffing goals including BIPOC staffing goals for all regions they oversee. They will also work with Lead Directors to develop and promote staff to build capacity for program expansion.
• Provide ongoing training to Lead Directors which includes running remote trainings, regional trainings and national training.
• Travel to offices and work with Campaign Directors on the ground and will canvass with the team to lead by example.
• Ensure that staff are following all health and safety protocols.

Office Management

• Serve as the fundamental decision maker and bottom line for success in your offices
• Work as a strategic partner with clients and our internal client success team in developing and executing office strategies
• Keep close attention to office deliverables and proactively identify problems in the program and propose proactive solutions
• Develop, review, and adjust office metrics often, using mathematics and company planning tools for driving the campaign trajectory and achieving goals
• Coordinate office and program launch and shutdown logistics, including, but not limited to: Identifying and renting office spaces, coordinating staff relocation flights, securing the purchase and return of office materials and furniture, etc.

Training & Leadership Development

• The Regional Director along with the National Directors will be responsible for running regular Lead Director and Deputy Director training. This includes presenting content and working in small groups or individually with trainees on skills development.

• The Regional Director will be responsible for identifying staff at all levels with leadership potential and coming up with a plan to move them up a leadership ladder. This includes meeting with directors and canvassers, talking to them about leadership roles, and identifying or running special training to give staff skills for taking on more responsibility.

• The Regional Director will help to ensure we meet Equity and Justice goals in the department. This includes ensuring that departmental goals for hiring and developing BIPOC staff into leadership roles are met.

Recruitment

• The Regional Director will play an integral role in departmental recruitment. This includes conducting interviews, making hiring decisions and ensuring staff are developed and promoted from within the department.
• The Regional Director will also be responsible for working with the National Directors and Recruitment director to assess and refine recruitment strategies to ensure all staffing goals and expansion goals are being met.

Qualifications:

Must haves

• Previous staff management and canvass experience.
• Track record of equity and inclusion.
• Self-starter and excellent problem solving skills.
• Good balance of hands on/hands off as a staff manager.
• Passion for progressive solutions to big problems.
• Willingness to work evenings and weekends
• Willingness to travel an average of 10-15 days per month
• Excellent attention to detail.
• Ability to enforce the health and safety rules across all operations without fail.

Nice-to-haves

• 3+ years of experience in issue and/or electoral campaigns with increasing responsibility over time
• Experience in non-profit fundraising

Salary

This is a salaried position with a range of $105k - $120k per year depending on experience, plus an additional performance-based bonus at the end of every project. We offer benefits including fully paid health care, vacation and sick days.

At The Outreach Team we believe deeply that equity and inclusion in our organization makes us better at our work and helps to build a stronger progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, people with previous felony convictions, members of the LGBTQIA community and people who identify with other underrepresented groups to apply.

About Waymark Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits. Guided by the communities we...