The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

• Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
• Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
• Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
• Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
• Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
• Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
• Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
• Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

• 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
• Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
• Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
• Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
• Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
• Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
• Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
• Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

• Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
• Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
• Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
• Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

• Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
• Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
• Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
• Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

• Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
• Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
• Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

• Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
• Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
• Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
• Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

• 5+ years of experience in consulting with a passion for technology-driven process optimization.
• Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
• Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
• Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
• Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
• Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
• Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
• Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
• Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
• High ownership, sound judgment, and comfort making progress without perfect requirements.
• Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

• Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
• Experience building business cases for new technology investments and influencing executive stakeholders.
• Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
• Familiarity with change management, adoption planning, or operating-model design.

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

• Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

• Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

• Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

• Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

• You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

• You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

• You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

• You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

• New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

• You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

• FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

• We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

• We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

• We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

• We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

• Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

• Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

• Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

• Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

• Stock options

• 27 days of paid vacation + your local public holidays

• Paid sick leave & up to 14 weeks of paid parental leave

• Co-working budget or home office setup

• Annual company kickoffs

• Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

• €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

• €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Engagement details

• Initial contract term: Through Dec 31, 2026, with the option to convert to full-time based on performance and budget
• Hours: full-time
• Location: Remote
• Start date: Sept 8, 2026

About the role

ActivTrak is building the next generation of work intelligence products powered by conversational AI and the Model Context Protocol (MCP). This role owns Work Advisor’s add-on MCP capability, consumption-based pricing for AI features, and expansion packs, the product line that makes ActivTrak’s data usable through LLMs and agentic tools rather than dashboards alone.

We’re looking for someone who can move fluidly between product strategy and hands-on UX and prototyping. You’ll define what we build and why, shape how it feels to use, and get close enough to the code and MCP tooling to make sharp calls about feasibility, without needing to hand off every decision to a designer or engineer first.

This role is fluid by design. Some weeks you’ll be deep in customer discovery and roadmap tradeoffs. Others you’ll prototype a new MCP tool flow or review pricing mechanics with engineering. The through line is ownership: you drive clarity from problem to shipped product.

We’re starting this as a contract engagement so both sides can confirm fit before committing to a permanent role. We expect to make a conversion decision around [milestone or timeframe].

What you’ll do

Product strategy and delivery

• Define the roadmap for Work Advisor’s Enterprise module, MCP Server, consumption-based pricing, and future capabilities to maximize the commercial impact of our headless strategy
• Run discovery with customers and internal stakeholders to identify what’s worth building next
• Write clear requirements and manage tradeoffs across scope, timeline, and technical constraints
• Partner with engineering leadership to scope what’s feasible within a given cycle
• Represent this product line in cross-functional planning, including alignment with the Workflow and Insights/Ingestion teams where MCP delivery overlaps

UX and design

• Translate requirements into user flows and wireframes for AI-driven and MCP-based experiences
• Prototype conversational and tool-use flows, including how skills and prompts surface to end users
• Partner with design on visual execution when a dedicated designer is engaged, and carry lightweight design work yourself when one isn’t
• Validate designs directly with customers, particularly in the forward-deployed engagements feeding this roadmap

Technical fluency

• Understand MCP server architecture well enough to scope what a hosted MCP tool can and can’t do
• Work directly in tools like Figma, and use basic code or AI-assisted prototyping tools to build a working proof of concept, not production code
• Talk credibly with engineers about tradeoffs in consumption-based pricing mechanics and data requirements

What we’re looking for

• 4 to 8 years of experience in product management, product design, or a hybrid of both
• Track record shipping AI-powered or data-driven B2B SaaS features end to end
• Strong UX instincts: comfortable owning wireframes, user flows, and prototypes without waiting on a dedicated designer
• Working knowledge of how LLM tool use and MCP servers function; you don’t need to build one from scratch, but you need to understand what’s happening under the hood
• Experience with pricing or packaging decisions, ideally consumption-based or usage-based models
• Confident communicator who can flex between executive updates and detailed requirements docs
• High comfort with ambiguity; this space is still being defined at ActivTrak and industry-wide
• Comfortable working as a contractor and ramping quickly with minimal onboarding runway

Nice to have

• Experience with AI-assisted prototyping tools (Claude Code, Cursor, v0, Figma AI, or similar)
• Background working directly with enterprise customers in a forward-deployed or embedded delivery model
• Familiarity with workforce analytics, productivity platforms, or adjacent B2B data products
• Prior contract-to-hire experience or comfort with a defined evaluation period

Work environment

• Competitive compensation
• Position is remote within US
• Minimal travel

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

• Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
• Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
• Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
• Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
• Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
• Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
• Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
• Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

• 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
• Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
• Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
• Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
• Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
• Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
• Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
• Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

• Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

• Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

• Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

• Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

• You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

• You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

• You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

• You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

• New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

• You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

• FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

• We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

• We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

• We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

• We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

• Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

• Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

• Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

• Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

• Stock options

• 27 days of paid vacation + your local public holidays

• Paid sick leave & up to 14 weeks of paid parental leave

• Co-working budget or home office setup

• Annual company kickoffs

• Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

• €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

• €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Engagement details

• Initial contract term: Through Dec 31, 2026, with the option to convert to full-time based on performance and budget
• Hours: full-time
• Location: Remote
• Start date: Sept 8, 2026

About the role

ActivTrak is building the next generation of work intelligence products powered by conversational AI and the Model Context Protocol (MCP). This role owns Work Advisor’s add-on MCP capability, consumption-based pricing for AI features, and expansion packs, the product line that makes ActivTrak’s data usable through LLMs and agentic tools rather than dashboards alone.

We’re looking for someone who can move fluidly between product strategy and hands-on UX and prototyping. You’ll define what we build and why, shape how it feels to use, and get close enough to the code and MCP tooling to make sharp calls about feasibility, without needing to hand off every decision to a designer or engineer first.

This role is fluid by design. Some weeks you’ll be deep in customer discovery and roadmap tradeoffs. Others you’ll prototype a new MCP tool flow or review pricing mechanics with engineering. The through line is ownership: you drive clarity from problem to shipped product.

We’re starting this as a contract engagement so both sides can confirm fit before committing to a permanent role. We expect to make a conversion decision around [milestone or timeframe].

What you’ll do

Product strategy and delivery

• Define the roadmap for Work Advisor’s Enterprise module, MCP Server, consumption-based pricing, and future capabilities to maximize the commercial impact of our headless strategy
• Run discovery with customers and internal stakeholders to identify what’s worth building next
• Write clear requirements and manage tradeoffs across scope, timeline, and technical constraints
• Partner with engineering leadership to scope what’s feasible within a given cycle
• Represent this product line in cross-functional planning, including alignment with the Workflow and Insights/Ingestion teams where MCP delivery overlaps

UX and design

• Translate requirements into user flows and wireframes for AI-driven and MCP-based experiences
• Prototype conversational and tool-use flows, including how skills and prompts surface to end users
• Partner with design on visual execution when a dedicated designer is engaged, and carry lightweight design work yourself when one isn’t
• Validate designs directly with customers, particularly in the forward-deployed engagements feeding this roadmap

Technical fluency

• Understand MCP server architecture well enough to scope what a hosted MCP tool can and can’t do
• Work directly in tools like Figma, and use basic code or AI-assisted prototyping tools to build a working proof of concept, not production code
• Talk credibly with engineers about tradeoffs in consumption-based pricing mechanics and data requirements

What we’re looking for

• 4 to 8 years of experience in product management, product design, or a hybrid of both
• Track record shipping AI-powered or data-driven B2B SaaS features end to end
• Strong UX instincts: comfortable owning wireframes, user flows, and prototypes without waiting on a dedicated designer
• Working knowledge of how LLM tool use and MCP servers function; you don’t need to build one from scratch, but you need to understand what’s happening under the hood
• Experience with pricing or packaging decisions, ideally consumption-based or usage-based models
• Confident communicator who can flex between executive updates and detailed requirements docs
• High comfort with ambiguity; this space is still being defined at ActivTrak and industry-wide
• Comfortable working as a contractor and ramping quickly with minimal onboarding runway

Nice to have

• Experience with AI-assisted prototyping tools (Claude Code, Cursor, v0, Figma AI, or similar)
• Background working directly with enterprise customers in a forward-deployed or embedded delivery model
• Familiarity with workforce analytics, productivity platforms, or adjacent B2B data products
• Prior contract-to-hire experience or comfort with a defined evaluation period

Work environment

• Competitive compensation
• Position is remote within US
• Minimal travel

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

• Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
• Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
• Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
• Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
• Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
• Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
• Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
• Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

• 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
• Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
• Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
• Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
• Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
• Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
• Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
• Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

• Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
• Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
• Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
• Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

• Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
• Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
• Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
• Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

• Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
• Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
• Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

• Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
• Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
• Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
• Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

• 5+ years of experience in consulting with a passion for technology-driven process optimization.
• Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
• Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
• Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
• Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
• Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
• Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
• Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
• Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
• High ownership, sound judgment, and comfort making progress without perfect requirements.
• Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

• Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
• Experience building business cases for new technology investments and influencing executive stakeholders.
• Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
• Familiarity with change management, adoption planning, or operating-model design.

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

• Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

• Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

• Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

• Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

• You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

• You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

• You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

• You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

• New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

• You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

• FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

• We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

• We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

• We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

• We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

• Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

• Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

• Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

• Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

• Stock options

• 27 days of paid vacation + your local public holidays

• Paid sick leave & up to 14 weeks of paid parental leave

• Co-working budget or home office setup

• Annual company kickoffs

• Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

• €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

• €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a Head of Conversion Rate Optimization (CRO) (REMOTE) and let’s impact billions together!

We’re now looking for an experienced Head of Conversion Rate Optimization (CRO) to lead our experimentation and conversion strategy across our portfolio of brands. This is a high-impact role for someone who combines strong analytical thinking with commercial awareness and knows how to turn customer behavior, data, and experimentation into measurable revenue growth.

As Head of CRO, you will own the CRO strategy and experimentation program across IMPACT BRANDS.

You will identify the biggest opportunities across our customer journey, build a structured experimentation roadmap, and work closely with marketing, product, design, development, analytics, and brand teams to turn insights into measurable business results.

Our Treats:

• Remote work. We are a fully remote organization, allowing you to work from any location.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Lead the CRO function and define the CRO strategy, priorities, KPIs, and experimentation roadmap across our portfolio of brands.

• Own the end-to-end experimentation process: research, hypothesis generation, prioritization, test design, execution, analysis, and implementation of winning experiments.

• Identify high-impact opportunities across landing pages, product pages, checkout, upsells, cross-sells, and post-purchase experiences.

• Improve key commercial metrics including conversion rate, revenue per visitor, average order value, upsell performance, and overall funnel efficiency.

• Use quantitative and qualitative data to understand customer behavior, identify friction points, and uncover growth opportunities.

• Build a systematic experimentation culture focused on learning and sustainable business impact rather than simply increasing the number of tests.

• Develop CRO reporting and measurement frameworks that clearly communicate experiment results, insights, and commercial impact.

• Partner with marketing, creative, product, development, analytics, and brand teams to execute optimization initiatives.

• Build and develop the CRO team, processes, and capabilities as the company continues to scale.

• Present CRO performance, insights, and strategic recommendations to CMO.

Requirements

Key requirements:

• Strong hands-on experience in CRO, experimentation, growth, e-commerce, or a closely related field.

• Proven experience building and managing experimentation programs that generated measurable business impact.

• Strong understanding of A/B testing methodology, experiment design, statistical significance, and test interpretation.

• Deep understanding of e-commerce funnels and customer behavior.

• Strong analytical skills and the ability to translate complex data into clear commercial decisions.

• Strong experience with data analytics and key metrics.

• Ability to prioritize opportunities based on expected impact, evidence, effort, and business objectives.

• Strong stakeholder management and cross-functional collaboration skills.

• Commercial mindset with a strong understanding of how CRO influences revenue, profitability, AOV, and customer value.

• Experience leading, mentoring, or developing CRO professionals.

• Excellent communication skills and the ability to influence senior stakeholders.

Compensation: 3500-4000 €/mon. net

Keep in mind that we are open to discussing a different compensation based on your skills and competencies.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the architecture pillar of the Adobe practice. You will be the senior architectural authority across every Adobe engagement we run, and the person our architects look to for technical direction, career growth and advocacy. You will also be the technical face of Code and Theory everywhere including Adobe - in front of their field teams, in front of their clients, and in the rooms where solutions get shaped before anyone writes a line of code.

This is not a role for someone who has stopped architecting. It is a leadership role for a practicing architect who wants to build and lead a team of them.

WHAT YOU’LL DO

• Own architectural quality across every Adobe engagement in the practice - content, data, work management and everything that connects them
• Run architecture reviews that change outcomes rather than rubber-stamp them, and establish the cadence and standards that make them worth attending
• Set and maintain architecture standards, reference architectures, decision records and reusable patterns across the practice
• Act as the escalation point for the hardest design and integration problems, and step in personally when an engagement is architecturally off-track
• Build the accelerator and asset library that makes each engagement faster than the last - migration tooling, discovery frameworks, estimation models, solution blueprints
• Hire, grow and lead a distributed team of multi-solution architects spanning content, data and work management specialisms
• Own performance management and career development decisions for your team - genuinely own them, with the context to advocate properly for the work your team is doing
• Mentor architects across specializations other than your own, which means being credible enough to challenge a data architect on identity strategy and a content architect on Edge Delivery Services in the same week
• Establish how architects work across concurrent engagements without becoming spread too thin
• Build a culture where architects volunteer their boundaries, document their decisions, and are trusted to say no
• Lead technical solutioning on enterprise pursuits - architecture narrative, effort estimation, staffing shape, scope definition and the technical story in the room
• Partner with sales, client partners and Adobe alliance leads on deal strategy
• Translate business problems into scalable Adobe architectures, and translate technical complexity into value propositions executives can act on
• Build the estimation discipline that makes our commitments credible - and hold the practice to estimate-versus-actual accuracy
• Establish agentic engineering as how this team works, not as an experiment running alongside it
• Build agents, sub-agents and orchestrated workflows that accelerate discovery, solution documentation, estimation, code review and migration - and get architects using them
• Evaluate and adopt emerging AI capabilities across the Adobe stack and beyond, and set the guardrails that make AI output safe to put in front of a client
• Mentor architects on AI-native working, including the ones who are skeptical

WHAT YOU’LL NEED

• 20+ years in technology, including 5+ years leading architects or senior technical staff globally. (India, LATAM etc)

• Demonstrated ownership of performance reviews, career development and compensation decisions - not mentoring alone

• Experience in an agency, consultancy or systems integrator, carrying multiple concurrent clients

• Experience delivering across US, India and LATAM specifically

• Deep, hands-on architectural expertise in at least one of the following:

  • Content and experience - AEM Sites and Assets, AEMaaCS, Edge Delivery Services, Forms, EDS
  • Data and personalization - Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, Journey Optimizer, Analytics, Target
  • Work management and content supply chain - Workfront, Workfront Fusion, GenStudio, Firefly Services

• Working architectural knowledge across all three areas of architectural expertise, sufficient to review a design, challenge a decision, and hold a client conversation

• Experience with enterprise integration architecture (CRM, commerce, search, identity and SSO, analytics, data platforms)

• Experience with modern architecture patterns (API-first, composable, headless versus hybrid, cloud-native, event-driven)

• Still close enough to the work to earn respect from architects and engineers, not as the primary implementer, but the ability to read the code, diagnose the problem and defend the decision

• Proven experience leading complex projects that include Data migration, customer journeys, CSC, legacy CMS to AEM, on-premise to AEMaaCS, and into Edge Delivery Services

• Hands-on daily use of AI engineering tools like Claude, Cursor, or equivalent

• Demonstrated experience building agents, sub-agents or orchestrated workflows, not only consuming AI tooling

• Track record of establishing AI-assisted practice across a team, including bringing skeptics along

• Judgment about where AI output needs a human in the loop, and the guardrails to enforce it

• Pre-sales ownership including estimation, staffing models, scope definition, pricing input and presenting in the room

• Executive stakeholder management, including the ability to hold a boardroom conversation and an architecture review in the same day

• An understanding of utilization, margin and why an inaccurate estimate is an architectural failure as much as a commercial one

• Experience with enterprise clients across US, EU and APAC

• Own the technical relationship with Adobe’s field, product and partner organizations

• Represent us in Adobe’s partner ecosystem: beta programs, Experience League, user groups, Summit, and the conversations that earn early access

• Bring Adobe’s roadmap back into the practice, and our field learning back to Adobe

• Experience with commercial negotiations and contract development

• Experience leading distributed teams across time zones, with genuine working relationships in offshore delivery centers rather than nominal ones

• Comfort operating in a practice that is being built rather than one that is already running

• Willingness to travel for client engagements, Adobe events and time with delivery teams

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta.

As the Engineering Manager, App Primitives at Vanta, you’ll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform.

Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team.

Visit our Vanta Engineering Blog to learn more about what our team is working on!

What you’ll do as an Engineering Manager at Vanta:

• Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads

• Own the strategy and roadmap for Vanta’s shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management

• Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves

• Partner closely with product engineering leaders across Vanta to surface developer needs, identify friction in shared systems, and prioritize investments that unlock velocity at scale

• Set technical direction for a full-stack team working across data models, backend services, and UI primitives, and earn the trust of senior engineers through strong technical judgment

• Manage cross-team dependencies and stakeholder expectations across concurrent workstreams, operating with a high degree of autonomy

How to be successful in this role:

• 5+ years of engineering experience with 2+ years managing engineering teams, including a track record of developing senior engineers and technical leads

• Experience leading platform, shared services, or product infrastructure teams — where your team’s output is what other teams build on

• Technical fluency across the full stack, with enough depth in backend systems, shared data models, and API design to engage substantively with your team’s technical decisions

• Strong cross-functional collaborator: able to partner with product, design, and engineering leaders to define clear ownership boundaries and drive alignment across teams

• Track record of hiring senior engineers in a competitive market and building a team culture people want to be part of

• Experience managing multi-team dependencies and delivering across concurrent workstreams with limited oversight

• Uses AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar.

What you can expect as a Vanta’n in Canada:

• Industry-competitive salary and equity

• 100% covered medical, dental, and vision benefits with dependents coverage

• Pension contribution

• 16 weeks fully paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Flexible work hours and location

• 21 days of Vacation Time and 80 hours of Sick Leave

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the architecture pillar of the Adobe practice. You will be the senior architectural authority across every Adobe engagement we run, and the person our architects look to for technical direction, career growth and advocacy. You will also be the technical face of Code and Theory everywhere including Adobe - in front of their field teams, in front of their clients, and in the rooms where solutions get shaped before anyone writes a line of code.

This is not a role for someone who has stopped architecting. It is a leadership role for a practicing architect who wants to build and lead a team of them.

WHAT YOU’LL DO

• Own architectural quality across every Adobe engagement in the practice - content, data, work management and everything that connects them
• Run architecture reviews that change outcomes rather than rubber-stamp them, and establish the cadence and standards that make them worth attending
• Set and maintain architecture standards, reference architectures, decision records and reusable patterns across the practice
• Act as the escalation point for the hardest design and integration problems, and step in personally when an engagement is architecturally off-track
• Build the accelerator and asset library that makes each engagement faster than the last - migration tooling, discovery frameworks, estimation models, solution blueprints
• Hire, grow and lead a distributed team of multi-solution architects spanning content, data and work management specialisms
• Own performance management and career development decisions for your team - genuinely own them, with the context to advocate properly for the work your team is doing
• Mentor architects across specializations other than your own, which means being credible enough to challenge a data architect on identity strategy and a content architect on Edge Delivery Services in the same week
• Establish how architects work across concurrent engagements without becoming spread too thin
• Build a culture where architects volunteer their boundaries, document their decisions, and are trusted to say no
• Lead technical solutioning on enterprise pursuits - architecture narrative, effort estimation, staffing shape, scope definition and the technical story in the room
• Partner with sales, client partners and Adobe alliance leads on deal strategy
• Translate business problems into scalable Adobe architectures, and translate technical complexity into value propositions executives can act on
• Build the estimation discipline that makes our commitments credible - and hold the practice to estimate-versus-actual accuracy
• Establish agentic engineering as how this team works, not as an experiment running alongside it
• Build agents, sub-agents and orchestrated workflows that accelerate discovery, solution documentation, estimation, code review and migration - and get architects using them
• Evaluate and adopt emerging AI capabilities across the Adobe stack and beyond, and set the guardrails that make AI output safe to put in front of a client
• Mentor architects on AI-native working, including the ones who are skeptical

WHAT YOU’LL NEED

• 20+ years in technology, including 5+ years leading architects or senior technical staff globally. (India, LATAM etc)

• Demonstrated ownership of performance reviews, career development and compensation decisions - not mentoring alone

• Experience in an agency, consultancy or systems integrator, carrying multiple concurrent clients

• Experience delivering across US, India and LATAM specifically

• Deep, hands-on architectural expertise in at least one of the following:

  • Content and experience - AEM Sites and Assets, AEMaaCS, Edge Delivery Services, Forms, EDS
  • Data and personalization - Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, Journey Optimizer, Analytics, Target
  • Work management and content supply chain - Workfront, Workfront Fusion, GenStudio, Firefly Services

• Working architectural knowledge across all three areas of architectural expertise, sufficient to review a design, challenge a decision, and hold a client conversation

• Experience with enterprise integration architecture (CRM, commerce, search, identity and SSO, analytics, data platforms)

• Experience with modern architecture patterns (API-first, composable, headless versus hybrid, cloud-native, event-driven)

• Still close enough to the work to earn respect from architects and engineers, not as the primary implementer, but the ability to read the code, diagnose the problem and defend the decision

• Proven experience leading complex projects that include Data migration, customer journeys, CSC, legacy CMS to AEM, on-premise to AEMaaCS, and into Edge Delivery Services

• Hands-on daily use of AI engineering tools like Claude, Cursor, or equivalent

• Demonstrated experience building agents, sub-agents or orchestrated workflows, not only consuming AI tooling

• Track record of establishing AI-assisted practice across a team, including bringing skeptics along

• Judgment about where AI output needs a human in the loop, and the guardrails to enforce it

• Pre-sales ownership including estimation, staffing models, scope definition, pricing input and presenting in the room

• Executive stakeholder management, including the ability to hold a boardroom conversation and an architecture review in the same day

• An understanding of utilization, margin and why an inaccurate estimate is an architectural failure as much as a commercial one

• Experience with enterprise clients across US, EU and APAC

• Own the technical relationship with Adobe’s field, product and partner organizations

• Represent us in Adobe’s partner ecosystem: beta programs, Experience League, user groups, Summit, and the conversations that earn early access

• Bring Adobe’s roadmap back into the practice, and our field learning back to Adobe

• Experience with commercial negotiations and contract development

• Experience leading distributed teams across time zones, with genuine working relationships in offshore delivery centers rather than nominal ones

• Comfort operating in a practice that is being built rather than one that is already running

• Willingness to travel for client engagements, Adobe events and time with delivery teams

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

Headquarters: Anguilla
URL: http://sparixglobal.com

Job Title - MSD 365 Customer Relationship Management (CRM) Lead
Experience Required - 10+ Years
Timezone - EST (Approx 6:30 PM IST to start, 8 hours a day)
Work Mode: Remote

Description of Duties

• Study and understand the PTC's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet PTC's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• The ideal candidate will be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

Desired Skillset

• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.

Certifications / Education

• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics-related certifications.
• Equivalent combination of education and/or experience may be accepted.

While sharing the profile of your resource, share the updated LinkedIn ID's of candidates aligned with the CV and the skill matrix table mentioned below, too

Technology / Skill Area

Candidate Experience (Years)

Self Rating (Out of 10)

1

Overall Years of Experience

2

Relevant Experience

3

Microsoft Dynamics 365 CE / Microsoft CE

/10

4

D365 CE Application Development / Architecture

/10

5

Microsoft Power Platform

/10

6

FastTrack Solution Architect – Business Applications

/10

7

.NET Development

/10

8

JavaScript

/10

9

Python

/10

10

React

/10

11

SSIS

/10

12

SSRS / Reporting Services

/10

13

Azure AI Services / Machine Learning

/10

14

Copilot / AI-driven Chatbots / Virtual Assistants

/10

15

Dynamics 365 Contact Centre

/10

16

Data Migration to Microsoft CRM

/10

17

ERP Integration / SAP ERP

/10

To apply: https://weworkremotely.com/remote-jobs/sparix-global-msd-365-customer-relationship-management-crm-lead

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

The AI & Data Strategy Architect will be responsible for advising clients on how to utilize data and AI to drive business transformation and competitive advantage. This individual will create data and AI strategies aligned to client goals, design implementation roadmaps, and guide organizations through adoption of advanced data platforms, machine learning solutions, and responsible AI practices. The role demands strong executive presence, a deep understanding of cloud ecosystems and modern data architectures, and a proven ability to lead cross-functional teams. Additionally, the strategist will help build and expand the Advisory practice by developing offerings, cultivating client relationships, and mentoring high-performing teams in a rapidly evolving market

Required Experience:

• 8+ years as a hands-on AI & Data Strategy Leader who has led AI & Data Strategy engagements.

• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, and work across a variety of projects.

•  Understands the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market.

• Brings vertical/industry expertise to bear, in making Strategic recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail.

• Experience engaging senior stakeholders, including members of the C-suite.

• Functional Strategy Leadership expertise and/or exposure, including:

  • Identification and prioritization of business-focused opportunities.
  • Expertly balancing technical, organizational, and process recommendations.
  • Developing and sequencing long-term roadmaps.
  • Designing future state operating models.
  • Designing processes for effective data and analytical asset management.
  • Developing business cases with return on investment in mind.
  • Making recommendations that resonate with organizations, and have a clear story behind why we are making them.
  • Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

• Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

  • Cloud computing.
  • Data platform development.
  • Integration patterns.
  • Data quality resolution.
  • Data Governance.
  • Privacy and security.
  • Regulatory needs.

• Experience prioritizing use cases by value and complexity, conducting SWOT analysis, and bringing the confluence of capability and industry, to inform recommendations.

• Can communicate relatively technical concepts to a non-technical audience verbally clearly and concisely.

• Has facilitated discovery sessions and workshops, ensuring a focus on business value to keep all participants aligned on the objectives.

• Had led “art of the possible” sessions to bring insights into what other organizations are doing within an industry, and to inspire client stakeholders.

• Able to guide on technology rationalization decisions, taking into account criteria such as total cost of ownership (TCO) and business need in mind.

• Knowledge of industry-wide strategy frameworks, principles, and best practices.

• Knowledge of global privacy requirements, e.g. GDPR, CCPA.

• Proven ability to lead and manage a team of Business Analysts, Technical Architects, Data Engineers, and Change Leaders while fostering internal growth through coaching, mentoring, and performance management.

• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes.

• Ability to create strong cross-practice relationships to drive customer success.

• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution.

• A vision for how the Data and AI industry is evolving, and the value that evolutions will bring to the organizations that we serve.

• Strong client-facing written and verbal communication skills and experience; ability to deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams.

• Ability and willingness to travel up to 50% per month

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

The AI & Data Strategy Architect will be responsible for advising clients on how to utilize data and AI to drive business transformation and competitive advantage. This individual will create data and AI strategies aligned to client goals, design implementation roadmaps, and guide organizations through adoption of advanced data platforms, machine learning solutions, and responsible AI practices. The role demands strong executive presence, a deep understanding of cloud ecosystems and modern data architectures, and a proven ability to lead cross-functional teams. Additionally, the strategist will help build and expand the Advisory practice by developing offerings, cultivating client relationships, and mentoring high-performing teams in a rapidly evolving market

Required Experience:

• 8+ years as a hands-on AI & Data Strategy Leader who has led AI & Data Strategy engagements.

• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, and work across a variety of projects.

•  Understands the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market.

• Brings vertical/industry expertise to bear, in making Strategic recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail.

• Experience engaging senior stakeholders, including members of the C-suite.

• Functional Strategy Leadership expertise and/or exposure, including:

  • Identification and prioritization of business-focused opportunities.
  • Expertly balancing technical, organizational, and process recommendations.
  • Developing and sequencing long-term roadmaps.
  • Designing future state operating models.
  • Designing processes for effective data and analytical asset management.
  • Developing business cases with return on investment in mind.
  • Making recommendations that resonate with organizations, and have a clear story behind why we are making them.
  • Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

• Adept at making technical recommendations that are tied to business outcomes, including but not limited to the following areas:

  • Cloud computing.
  • Data platform development.
  • Integration patterns.
  • Data quality resolution.
  • Data Governance.
  • Privacy and security.
  • Regulatory needs.

• Experience prioritizing use cases by value and complexity, conducting SWOT analysis, and bringing the confluence of capability and industry, to inform recommendations.

• Can communicate relatively technical concepts to a non-technical audience verbally clearly and concisely.

• Has facilitated discovery sessions and workshops, ensuring a focus on business value to keep all participants aligned on the objectives.

• Had led “art of the possible” sessions to bring insights into what other organizations are doing within an industry, and to inspire client stakeholders.

• Able to guide on technology rationalization decisions, taking into account criteria such as total cost of ownership (TCO) and business need in mind.

• Knowledge of industry-wide strategy frameworks, principles, and best practices.

• Knowledge of global privacy requirements, e.g. GDPR, CCPA.

• Proven ability to lead and manage a team of Business Analysts, Technical Architects, Data Engineers, and Change Leaders while fostering internal growth through coaching, mentoring, and performance management.

• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes.

• Ability to create strong cross-practice relationships to drive customer success.

• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution.

• A vision for how the Data and AI industry is evolving, and the value that evolutions will bring to the organizations that we serve.

• Strong client-facing written and verbal communication skills and experience; ability to deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams.

• Ability and willingness to travel up to 50% per month

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.

Machine identities now outnumber human ones in most enterprises, and the gap is widening as AI agents take on real work with real credentials. Bitwarden Secrets Manager is how developers and DevOps teams store, rotate, and deliver the machine credentials, API keys, and infrastructure secrets that keep their systems running. It sits at the center of a product line that spans developer secrets, privileged access, and the emerging category of agentic identity security.

This is an all-remote team and we’re looking for someone located in the U.S. with no preference for time zone. We do not offer visa sponsorship at this time.

THE ROLE

Bitwarden is looking for a technical Senior Product Manager to own Secrets Manager end to end. You will own the vision, strategy, and roadmap for a developer and DevOps-facing product used by engineering teams to manage secrets across CI/CD pipelines, Kubernetes clusters, infrastructure-as-code workflows, and production services.

The category is being redrawn right now. AI agents are becoming first-class consumers of credentials, calling APIs, provisioning infrastructure, and acting on production systems at machine speed and machine volume. The controls built for service accounts and static API keys were not designed for consumers that spin up on demand, chain tool calls, and make decisions without a human in the loop. Answering that (how do you give a non-human consumer the right credential, for the right window, with a clean audit trail, and revoke it the moment it should not have it) is one of the defining identity security problems of the next few years. Bitwarden is investing across the portfolio to solve it, and Secrets Manager is where it lands first for developers. You will own that surface.

You will work customer-backwards. That means talking to developers and platform engineers, understanding how secrets actually move through their systems and how their agentic workloads are already reaching for credentials today, then turning what you learn into a roadmap that wins deals and retains customers. You will partner closely with a dedicated Senior Product Owner who runs the backlog and sprint delivery, which frees you to spend your time on strategy, discovery, positioning, and cross-product coordination.

You will also work in an AI-native way yourself. Our teams use AI tooling across research, spec writing, competitive analysis, and prototyping, and we expect you to push on where it helps and where it does not. Secrets Manager is a growth vector for Bitwarden’s broader identity security portfolio, so you will coordinate with our Private Access (PAM) and Agentic Innovation workstreams to keep the product line coherent as privileged access, machine identity, and agent access converge.

RESPONSIBILITIES

• Own the Secrets Manager roadmap and strategy: Define the vision, set quarterly commitments, and make the prioritization calls. You own the “what” and the “why,” and you are accountable for the outcomes.
• Run continuous customer discovery: Talk to developers, DevOps engineers, and platform teams regularly. Mine GitHub issues, community forums, closed-lost deal data, and support signals. Build a defensible point of view on what to build next and be able to show your work.
• Write the documents that drive decisions: Produce PRDs, PR/FAQs, and strategy narratives that hold up under scrutiny from the executive leadership team. We work backwards from the customer problem and we write our thinking down. You will also present that thinking directly to executives, customers, and the board, so both the writing and the presenting need to be strong. These are core competencies of this role, not nice-to-haves.
• Partner with your Product Owner: Hand off well-framed problems and let your PO own backlog quality, sprint planning, and delivery coordination. Stay close enough to unblock scoping decisions without taking the backlog back.
• Own the developer experience across surfaces: SDKs, CLI, Kubernetes operator, Terraform provider, CI/CD integrations, and platform APIs. Decide which integrations matter, in what order, and what “good” looks like for each.
• Deliver agentic credential access in Secrets Manager: Bitwarden’s agentic identity strategy spans password management, secrets, and privileged access, and is owned by a peer PM. You own how it shows up for developers: how agents authenticate, how credentials get scoped and time-bounded, and what the audit trail looks like when the actor is a model rather than a person. You will shape that strategy as the developer-surface owner and you are accountable for shipping it.
• Partner on go-to-market: Work with product marketing, sales, and solutions engineering on positioning, competitive response, pricing and packaging input, and launch readiness. Be the person sales calls when a technical deal is on the line.
• Measure outcomes, not output: Instrument the product. Track adoption, activation, integration usage, expansion, and retention. Use that data to kill things that are not working and double down on things that are.

WHAT YOU BRING TO BITWARDEN

• Developer product experience: 5+ years in product management, with meaningful time spent owning a developer-facing, DevOps, or infrastructure product. You have shipped things developers chose to adopt, not things they were told to use.
• Technical depth: You can read API documentation, SDK specs, and architecture diagrams and hold your own in a design discussion. Working familiarity with CI/CD pipelines, Kubernetes, containerization, and infrastructure-as-code. You do not need to write production code, but you should be able to use the product the way a customer would.
• Security-first orientation: Understanding of authentication, authorization, access policies, audit logging, and credential lifecycle. Secrets management, PAM, or identity background is a strong plus. Adjacent infrastructure experience is enough if the security instincts are there.
• Strategic ownership: Demonstrated ownership of a roadmap where you made the hard calls, said no to real requests, and can explain the reasoning behind both. Comfort operating with a delivery partner rather than running the backlog yourself.
• AI-native working style: Practical experience using AI tools to accelerate research, spec writing, competitive analysis, and prototyping (Anthropic Claude preferred), plus a point of view on what agentic workloads mean for credential security.
• Strong communicator: Ability to write clearly and concisely for technical and executive audiences, and to collaborate directly with engineering leadership, product marketing, and sales.
• Open source fluency: Comfort working in public. Our roadmap, our code, and our community conversations are visible, and that changes how you build.

WHY BITWARDEN?

Bitwarden has built something rare in tech: a mission-driven company that proves open-source transparency and enterprise-grade security are both compatible and a competitive necessity. Secrets Manager sits in a market that is expanding quickly, and you would be joining at the point where the product line, the strategy, and the team are all being defined. You will have real ownership, direct access to executive decision makers, and work that ships to millions of users worldwide.

WHAT TO EXPECT IN THE INTERVIEW PROCESS

• Meeting with our Recruiting Manager
• Interview with Director of New Products (hiring manager)
• Interview with Director of Product Design
• Interview with Chief Product Officer
• Interview with Senior Manager, Product Owners
• Interview with peer Senior and Principal Product Managers

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team.

In the United States, the starting base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.