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Leads complex AI and data delivery programs as primary client contact, orchestrating multi-geo teams while owning budget, timelines, and measurable business outcomes.
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.
We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.
Why phData?
This is a highly client-facing role. You will operate as a Program Manager for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake” — orchestrating multi-geo phData teams and partners, and ensuring technical delivery translates into measurable business impact.
Core Responsibilities
Core Requirements
#LI-DNI
phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.
Leads complex data and AI programs as primary client contact, orchestrating multi-geo teams to deliver measurable business outcomes while managing scope, budget, and risk.
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.
We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.
Why phData?
This is a highly client-facing role. You will operate as a hybrid Engagement Lead + delivery leader for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake”, orchestrating multi-geo phData teams and partners; and ensuring technical delivery translates into measurable business impact.
Core Responsibilities
Qualifications
#LI-DNI
phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.
Lead complex data and AI programs as primary client contact, orchestrating multi-geo teams, managing budgets and delivery outcomes while translating strategy into integrated roadmaps.
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.
We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.
Why phData?
This is a highly client-facing role. You will operate as a hybrid Engagement Lead + delivery leader for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake”, orchestrating multi-geo phData teams and partners; and ensuring technical delivery translates into measurable business impact.
Core Responsibilities
Qualifications
#LI-DNI
phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.
Leads delivery of complex, multi-workstream client engagements, managing timelines, budgets, risks, and globally distributed teams while building relationships with senior stakeholders.
Who Are Massive Rocket?
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
Who Are We Looking to Add to Our Team? As a Senior Project Manager at Massive Rocket, you’ll lead the delivery of complex, high-value client engagements across multiple workstreams. You’ll be the senior delivery lead for your accounts, responsible for client satisfaction, commercial performance, delivery quality, and team development.
You’ll translate client objectives into structured, measurable programmes, establish strong governance, and bring clarity across teams, dependencies, risks, timelines, and budgets. Working with senior client stakeholders and globally distributed delivery teams, you’ll ensure programmes are delivered on time, on budget, and to the highest standard.
This role combines senior client leadership, programme delivery, commercial ownership, and people development, making it ideal for an experienced Project Manager ready to take greater ownership of complex client engagements.
What will you do?
What Makes You a Great Fit
Why You’ll Love Working Here
• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
A Few Things to Know Before We Get Started
Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
References – We may request two references, so have names, relationships, and contact details ready
For Contractors – Proof of incorporation and up‑to‑date insurance is required
A Quick Note on Applications
We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Directs large global strategic engineering projects across cross-functional teams, manages budgets and risk mitigation, and aligns project strategy with corporate and customer business objectives.
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
An engineering professional responsible for leading large,global,strategic projects / programs through a matrix of cross-functional groups and individuals. Provides corporate guidance on activities related to strategic planning, market demand and trends, strategic opportunities and business needs, technological advances and legal requirements. Position to be a port of either the Global Engineering or Global Packaging Engineering groups.
Responsibilities:
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Designs and manages partner onboarding programs, training curricula, and ongoing enablement initiatives to ensure reseller partners effectively sell and support Fleetio's fleet management platform.
A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!
More about our team and company:
About the Role
Fleetio is looking for a Partner Enablement Manager to build and run the programs that make our reseller partners — Fleet Management Companies (FMCs), telematics providers, and VARs — genuinely effective at selling, implementing, and supporting Fleetio. This is a program-management-first role with a strong enablement mandate: you’ll own the full onboarding curriculum for new partners and, just as importantly, you’ll be the reason existing partners stay current as Fleetio’s product, pricing, and messaging evolve. Enablement here isn’t a one-time event — it’s an ongoing operating rhythm.
You’ll be the connective tissue between our reseller partners and Fleetio’s internal functions — Sales, Marketing, Product, and Support — translating what’s changing inside Fleetio into what partners need to know, do, or say differently, and translating what partners need back into clear asks for the right internal team.
What You’ll Do
What We’re Looking For
Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.
This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.
If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.
Lead delivery of complex, multi-workstream client engagements while managing budgets, risks, and globally distributed teams to ensure on-time, on-budget project completion.
Who Are Massive Rocket?
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
Who Are We Looking to Add to Our Team? As a Senior Project Manager at Massive Rocket, you’ll lead the delivery of complex, high-value client engagements across multiple workstreams. You’ll be the senior delivery lead for your accounts, responsible for client satisfaction, commercial performance, delivery quality, and team development.
You’ll translate client objectives into structured, measurable programmes, establish strong governance, and bring clarity across teams, dependencies, risks, timelines, and budgets. Working with senior client stakeholders and globally distributed delivery teams, you’ll ensure programmes are delivered on time, on budget, and to the highest standard.
This role combines senior client leadership, programme delivery, commercial ownership, and people development, making it ideal for an experienced Project Manager ready to take greater ownership of complex client engagements.
What will you do?
What Makes You a Great Fit
Why You’ll Love Working Here
• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
A Few Things to Know Before We Get Started
Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
References – We may request two references, so have names, relationships, and contact details ready
For Contractors – Proof of incorporation and up‑to‑date insurance is required
A Quick Note on Applications
We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Engineering manager leads 4-5 person cross-functional delivery teams, owning both people development and shipping reliability while managing distributed team operations.
Headquarters: Brazil
URL: http://lawnstarter.com
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.
About Engineering at LawnStarter
Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.
The Role
We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.
This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.
What makes this role different:
- You'll own both delivery AND people outcomes - neither can be delegated
- Distributed team across time zones, so async leadership and written communication matter as much as meetings
- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck
- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along
What You'll Own
- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.
- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.
- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.
- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.
- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.
- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.
Problems to Solve
Building people leadership depth as the team scales
LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.
Managing distributed teams without losing culture or accountability
Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.
Turning delivery consistency into a competitive advantage
We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.
Orchestrating cross-functional delivery from roadmap to release
An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.
Turning AI adoption into throughput without sacrificing craftsmanship
We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.
What Success Looks Like (Year 1)
- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory
- Your team ships its committed scope on cadence within 90 days
- Zero surprise departures - you know your retention risks and are actively working them
- Underperformance is addressed directly and documented, not deferred
- The Head of Engineering trusts your team's commitments because you've proven they're reliable
- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster
Requirements
Who You Are
Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.
A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.
Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.
Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.
Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.
Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.
A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.
This Role Is NOT
- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.
- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.
- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.
- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.
- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.
Benefits
- Rate: $120,000-$140,000 USD annually (contractor), depending on experience
- Location: Fully remote - this role is built for remote-first leaders
- Flexibility: Structured work hours with reasonable flexibility for life
LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.
To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-5
Leads a cross-functional engineering team of 4-5 engineers, owning delivery outcomes, people development, and team health while reporting to the Head of Engineering.
Headquarters: Mexico
URL: http://lawnstarter.com
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.
About Engineering at LawnStarter
Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.
The Role
We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.
This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.
What makes this role different:
- You'll own both delivery AND people outcomes - neither can be delegated
- Distributed team across time zones, so async leadership and written communication matter as much as meetings
- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck
- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along
What You'll Own
- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.
- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.
- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.
- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.
- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.
- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.
Problems to Solve
Building people leadership depth as the team scales
LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.
Managing distributed teams without losing culture or accountability
Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.
Turning delivery consistency into a competitive advantage
We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.
Orchestrating cross-functional delivery from roadmap to release
An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.
Turning AI adoption into throughput without sacrificing craftsmanship
We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.
What Success Looks Like (Year 1)
- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory
- Your team ships its committed scope on cadence within 90 days
- Zero surprise departures - you know your retention risks and are actively working them
- Underperformance is addressed directly and documented, not deferred
- The Head of Engineering trusts your team's commitments because you've proven they're reliable
- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster
Requirements
Who You Are
Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.
A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.
Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.
Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.
Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.
Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.
A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.
This Role Is NOT
- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.
- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.
- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.
- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.
- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.
Benefits
- Rate: $120,000-$140,000 USD annually (contractor), depending on experience
- Location: Fully remote - this role is built for remote-first leaders
- Flexibility: Structured work hours with reasonable flexibility for life
LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.
To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-6
Engineering manager leads a cross-functional team of 4-5 engineers, owning delivery outcomes, people development, and team health while shipping products on cadence.
Headquarters: Brazil
URL: http://lawnstarter.com
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.
About Engineering at LawnStarter
Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.
The Role
We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.
This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.
What makes this role different:
- You'll own both delivery AND people outcomes - neither can be delegated
- Distributed team across time zones, so async leadership and written communication matter as much as meetings
- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck
- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along
What You'll Own
- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.
- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.
- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.
- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.
- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.
- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.
Problems to Solve
Building people leadership depth as the team scales
LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.
Managing distributed teams without losing culture or accountability
Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.
Turning delivery consistency into a competitive advantage
We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.
Orchestrating cross-functional delivery from roadmap to release
An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.
Turning AI adoption into throughput without sacrificing craftsmanship
We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.
What Success Looks Like (Year 1)
- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory
- Your team ships its committed scope on cadence within 90 days
- Zero surprise departures - you know your retention risks and are actively working them
- Underperformance is addressed directly and documented, not deferred
- The Head of Engineering trusts your team's commitments because you've proven they're reliable
- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster
Requirements
Who You Are
Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.
A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.
Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.
Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.
Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.
Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.
A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.
This Role Is NOT
- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.
- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.
- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.
- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.
- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.
Benefits
- Rate: $120,000-$140,000 USD annually (contractor), depending on experience
- Location: Fully remote - this role is built for remote-first leaders
- Flexibility: Structured work hours with reasonable flexibility for life
LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.
To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-3
Leads a cross-functional engineering team of 4-5 engineers, owning delivery outcomes, people development, and team health across a distributed organization.
Headquarters: Rio de Janeiro, Brazil
URL: http://lawnstarter.com
About LawnStarter
LawnStarter is the nation's leading on-demand marketplace for lawn care and related services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all outdoor home services - pest control, pool cleaning, window cleaning, and more.
About Engineering at LawnStarter
Our engineering team builds the platform that connects hundreds of thousands of homeowners with over 70,000 active service pros. We operate three brands (LawnStarter, Lawn Love, HomeGnome) on shared infrastructure, and we're profitable and growing. Engineering here is fast - we ship constantly, we own our systems end-to-end, and we don't tolerate "not my problem." We have strong processes and existing engineering managers, so you're not building from scratch. You're raising the bar.
The Role
We're growing, and that means adding engineering leadership capacity to support new initiatives. You'll lead cross-functional delivery teams of 4-5 engineers, reporting to our Head of Engineering. Your job is to make sure your team ships reliably, grows professionally, and doesn't become a bottleneck as LawnStarter scales into new service verticals.
This is a people-first role. If your identity as an EM is primarily technical - if you'd rather review architecture than develop an underperformer - this isn't the right fit. If you're the manager who knows what every person on your team needs to grow, who handles conflict directly, and who can articulate team performance in metrics, keep reading.
What makes this role different:
- You'll own both delivery AND people outcomes - neither can be delegated
- Distributed team across time zones, so async leadership and written communication matter as much as meetings
- We move fast and actually ship - you'll feel the difference between a team that's humming and one that's stuck
- AI-forward is not a buzzword here - we expect you to lead your team on how to use it, not just follow along
What You'll Own
- People development: Concrete growth plans for every IC on your team - not just the struggling ones. You know where each person is going and what it takes to get there.
- Delivery: Your team ships on cadence with predictable quality. You surface risk early, manage scope, and don't miss commitments without warning.
- Team health: Conflict gets addressed directly. Underperformers are managed with a clear process. Top performers are protected and developed.
- Cross-functional partnership: You're the interface between your team and Product, Design, and other engineering teams. Decisions get made, not stalled.
- Technical direction: Close enough to the work to weigh in on system design and catch architectural risks. Not so close that you're in the weeds instead of removing blockers.
- AI adoption: You're actively introducing AI tools and workflows into how your team operates - code review, documentation, sprint planning, debugging. You set the pace, not follow it.
Problems to Solve
Building people leadership depth as the team scales
LawnStarter is expanding into new service verticals quickly. That means new headcount, new complexity, and more pressure on EMs to develop the next generation of senior engineers and tech leads - not just ship features. We need an EM who's done this before, not one who's figuring it out.
Managing distributed teams without losing culture or accountability
Our engineering team spans multiple time zones and countries. Async communication, remote 1:1s, and distributed sprint ceremonies are the norm - not a workaround. An EM who needs daily in-person proximity to lead effectively won't thrive here.
Turning delivery consistency into a competitive advantage
We have product-market fit and real momentum. The constraint now is shipping reliably enough to compound on that momentum. Your team's velocity and predictability directly affects LawnStarter's ability to launch new services and capture market share.
Orchestrating cross-functional delivery from roadmap to release
An EM here is the connective tissue between Product, Design, and specialist functions - quality engineering, architecture, and security - from estimation through delivery. The hard part isn't running any one of those conversations well; it's running all of them in parallel without becoming the bottleneck they route through. We need an EM who can hold business value and technical soundness in view at once and make the tradeoff calls - not one who stalls when Product wants speed, Security wants rigor, and Architecture wants the durable answer.
Turning AI adoption into throughput without sacrificing craftsmanship
We're not experimenting with AI on the margins. Claude Code, spec-driven development, and AI-assisted review are becoming default workflows here - and we track adoption seriously. We need an EM who can turn "the team uses AI" into measurable throughput without letting quality slip, with real opinions about where AI helps and where it quietly creates debt.
What Success Looks Like (Year 1)
- Every engineer on your team has a documented growth plan within 60 days - and you can speak to it from memory
- Your team ships its committed scope on cadence within 90 days
- Zero surprise departures - you know your retention risks and are actively working them
- Underperformance is addressed directly and documented, not deferred
- The Head of Engineering trusts your team's commitments because you've proven they're reliable
- Your team is visibly more AI-enabled than when you joined - new tools adopted, old manual tasks automated, engineers unblocked faster
Requirements
Who You Are
Deeply AI-integrated, not just AI-aware. You've gone well past "I use ChatGPT to write emails." Your engineers expect you to bring new AI workflows to the team - you've used Claude to accelerate code review, built prompts that help engineers write sharper tickets, or led your team's adoption of Copilot in the development workflow. When you see a task eating team time, your first instinct is to figure out if AI can handle it. You're actively experimenting, sharing what works, and setting the pace on AI adoption for your team - not following someone else's lead. This is unlikely to be a good fit if your AI usage stops at occasional prompting, if you're still evaluating whether the tools are worth the learning curve, or if you'd describe yourself as "AI-curious" rather than AI-native.
A people developer, not just a delivery manager. You can give concrete examples of career growth plans you've built, hard conversations you've had, and underperformers you've managed through a structured process. You spend your 1:1 time on people, not status updates. This is unlikely to be a good fit if your management examples are mostly about process improvements or shipping milestones - or if you tend to blame team outcomes on the engineers rather than the environment you built.
Remote-native. You've led full-remote teams before - not just as a workaround during COVID, but as a default. You know how to build trust without shared physical space, how to run async decision-making, and how to keep distributed engineers from feeling isolated. This is unlikely to be a good fit if you haven't managed a fully remote team in a leadership position, or if you feel like remote work is harder than in-person management.
Direct in conflict. When there's tension on the team - between engineers, between engineering and product, between a team member's performance and what's expected - you address it directly and quickly. You don't let it simmer. This is unlikely to be a good fit if you've left roles or situations because of unresolved conflict, or if your conflict resolution examples are mostly about "creating space for dialogue" without resolution.
Data-driven about people and delivery. You can articulate your team's performance in metrics - not just vibes. You track velocity, retention risk, and IC growth, and you use that data to make decisions. This is unlikely to be a good fit if your answers to performance questions are mostly common-sense observations without examples tied to specific numbers or outcomes.
Technically credible. You stay close enough to the code to earn your engineers' respect - code reviews, architectural input, helping debug under pressure. You don't need to be the best engineer in the room, but your team needs to believe you understand what they're doing. This is unlikely to be a good fit if you've fully transitioned to pure management and haven't touched technical work in years.
A delegator, not a bottleneck. Your job is to build a team that makes good decisions without you - not to be the person all decisions flow through. You coach engineers toward answers rather than providing them. When you go hands-on, it's deliberate and time-bounded, not a default. This is unlikely to be a good fit if your instinct when a team struggles is to take over, if you find yourself becoming the access point for all requests, or if your team's output goes down when you're unavailable.
This Role Is NOT
- A pure technical architect role. The team has senior engineers. Your job is to make sure they're effective and growing, not to be the smartest person in every technical conversation.
- A process manager. We have processes. Your job isn't to document them better - it's to lead the people running them and improve outcomes.
- A stepping stone. We're looking for someone committed to people leadership as their primary craft - not someone who's considering moving back to IC or is ambivalent about managing people vs. building systems.
- A reactive firefighter. We want someone who surfaces risk early and manages it proactively - not someone who thrives in chaos and sees every crisis as a badge of honor.
- An AI skeptic in a leadership seat. We expect our engineering leaders to actively drive AI adoption on their teams, not wait to be convinced.
Benefits
- Rate: $120,000-$140,000 USD annually (contractor), depending on experience
- Location: Fully remote - this role is built for remote-first leaders
- Flexibility: Structured work hours with reasonable flexibility for life
LawnStarter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment.
To apply: https://weworkremotely.com/remote-jobs/lawnstarter-software-engineering-manager-4
Manages complex AI and data programs as primary client contact, orchestrating multi-geo teams and ensuring technical delivery translates to measurable business outcomes.
Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.
We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.
Why phData?
This is a highly client-facing role. You will operate as a Program Manager for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake” — orchestrating multi-geo phData teams and partners, and ensuring technical delivery translates into measurable business impact.
Core Responsibilities
Core Requirements
#LI-DNI
phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.
Leads support delivery programs, establishes operational frameworks, and manages cross-functional initiatives to scale customer support operations and tooling.
About the Team
OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.
We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.
This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.
In this role, you will:
Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability
Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale
Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization
You might thrive in this role if you:
Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
Are passionate about using tools and automation to drive efficiency and improve customer outcomes
Possess exceptional communication, organization, and problem-solving skills
Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Lead and grow an engineering team building shared product infrastructure primitives while owning technical strategy, roadmap, and cross-team collaboration across the platform.
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Vanta’s App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta.
As the Engineering Manager, App Primitives at Vanta, you’ll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform.
Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team.
Visit our Vanta Engineering Blog to learn more about what our team is working on!
What you’ll do as an Engineering Manager at Vanta:
Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads
Own the strategy and roadmap for Vanta’s shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management
Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves
Partner closely with product engineering leaders across Vanta to surface developer needs, identify friction in shared systems, and prioritize investments that unlock velocity at scale
Set technical direction for a full-stack team working across data models, backend services, and UI primitives, and earn the trust of senior engineers through strong technical judgment
Manage cross-team dependencies and stakeholder expectations across concurrent workstreams, operating with a high degree of autonomy
How to be successful in this role:
5+ years of engineering experience with 2+ years managing engineering teams, including a track record of developing senior engineers and technical leads
Experience leading platform, shared services, or product infrastructure teams — where your team’s output is what other teams build on
Technical fluency across the full stack, with enough depth in backend systems, shared data models, and API design to engage substantively with your team’s technical decisions
Strong cross-functional collaborator: able to partner with product, design, and engineering leaders to define clear ownership boundaries and drive alignment across teams
Track record of hiring senior engineers in a competitive market and building a team culture people want to be part of
Experience managing multi-team dependencies and delivering across concurrent workstreams with limited oversight
Uses AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar.
What you can expect as a Vanta’n:
Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.
#LI-remote
At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.
About Vanta
We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Manages end-to-end product and feature launches across cross-functional teams, owns launch timelines and dependencies, and ensures adoption and measurable impact.
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
The Senior Project Manager, GTM Launch owns the launch management system that gets Dutchie’s feature and product launches from ready-to-launch through adoption and measurable impact across our full product suite. This is a senior, autonomous role within Revenue Operations, acting as the connective tissue across Product, Engineering, Enablement, Marketing, Support, go-to-market teams, and most importantly, our customers.
You will lead complex launches with minimal oversight, proactively surface risk before it becomes an escalation, and own change management for both internal teams and customers. You’ll be equally comfortable driving a cross-functional operating cadence, influencing senior stakeholders when scope or timing is at risk, and pulling adoption data yourself to measure success and impact.
Success is not simply shipping on time; it is ensuring teams are ready, customers understand the value, adoption follows, and each launch makes the next one better.
We are targeting a starting salary of $102,000 - $138,000 based on the intended level for this role.
In addition to cash compensation, our total rewards package includes:
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Defines and owns partner program enablement strategy, building systems and content to help sales reps and CSMs work effectively with partners across the customer lifecycle.
POS-26231
Lead Enablement Partner, Partner Experience
About the Role
We’re looking for a Lead Enablement Partner to join the Partner Experience team. This is a senior individual contributor role with real ownership, and you’ll define the enablement strategy that sits at the intersection of HubSpot’s partner program and our direct sales and customer success organizations, ensuring both orgs can work with partners effectively at every stage of the customer lifecycle.
This role requires you to build, not just execute. You’ll identify where the program is losing traction in the field, design the systems and content that close those gaps, and advocate for structural changes when the root cause is upstream. You’ll work closely with the Partner Experience program team and lead cross-functional efforts with Global Enablement, Sales, Customer Success, and Academy — setting the agenda for how partner program knowledge reaches the people who need it.
What You’ll Do
Enablement Strategy & Ownership Define and own the enablement strategy for HubSpot’s partner program across the sales rep and CSM populations. This means setting priorities, building scalable systems, and ensuring that as the program evolves, enablement keeps pace — proactively, not reactively.
Voice of the Field — with a Point of View Serve as the primary channel between the field and the Partner Experience program team. You won’t just surface friction — you’ll diagnose it, prioritize it, and bring recommendations. When reps and CSMs are struggling to work with partners effectively, you’ll be the person who connects the dots between field behavior and program design.
Cross-Functional Leadership Lead cross-functional workstreams with Global Enablement, Sales, CS, and Academy. You’ll set the direction for how partner enablement integrates into broader rep and CSM onboarding, certification programs, and ongoing learning, and you’ll hold the partnerships needed to make that happen.
Program Evolution & Readiness Partner closely with the PX program team to get ahead of changes — accreditation updates, new compliance requirements, co-sell framework shifts — and build the enablement infrastructure that ensures the field is ready before rollout, not after.
Co-Sell & Co-Service Excellence Own the enablement framework for co-selling and co-servicing motions. Go beyond individual resources to build a repeatable model for how reps and CSMs navigate partner-involved engagements, escalations, and shared accountability at scale.
Content & Asset Architecture Build and govern a high-quality suite of enablement resources — playbooks, guides, onboarding tracks, quick-reference materials — with a clear ownership model, version discipline, and feedback loop to keep them current. You’ll also set standards for how partner enablement content is structured and maintained across teams.
What We’re Looking For
Who Thrives in This Role
This role suits a senior enablement professional who is ready to own a domain. You’ll thrive if you find the intersection of program complexity and field reality genuinely interesting — and if you get energy from building something that scales. You’re comfortable making calls with incomplete information, pushing back when program design is creating field friction, and holding a high bar for what “good” looks like. You bring a point of view and you know how to bring others along with it.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.
This resource will help guide how we recommend thinking about the range you see.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
€80.800—€117.150 EUR
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
Lead partner enablement strategy by designing systems, content, and cross-functional programs that help sales reps and CSMs effectively work with HubSpot's partner ecosystem.
POS-26231
Lead Enablement Partner, Partner Experience
About the Role
We’re looking for a Lead Enablement Partner to join the Partner Experience team. This is a senior individual contributor role with real ownership, and you’ll define the enablement strategy that sits at the intersection of HubSpot’s partner program and our direct sales and customer success organizations, ensuring both orgs can work with partners effectively at every stage of the customer lifecycle.
This role requires you to build, not just execute. You’ll identify where the program is losing traction in the field, design the systems and content that close those gaps, and advocate for structural changes when the root cause is upstream. You’ll work closely with the Partner Experience program team and lead cross-functional efforts with Global Enablement, Sales, Customer Success, and Academy — setting the agenda for how partner program knowledge reaches the people who need it.
What You’ll Do
Enablement Strategy & Ownership Define and own the enablement strategy for HubSpot’s partner program across the sales rep and CSM populations. This means setting priorities, building scalable systems, and ensuring that as the program evolves, enablement keeps pace — proactively, not reactively.
Voice of the Field — with a Point of View Serve as the primary channel between the field and the Partner Experience program team. You won’t just surface friction — you’ll diagnose it, prioritize it, and bring recommendations. When reps and CSMs are struggling to work with partners effectively, you’ll be the person who connects the dots between field behavior and program design.
Cross-Functional Leadership Lead cross-functional workstreams with Global Enablement, Sales, CS, and Academy. You’ll set the direction for how partner enablement integrates into broader rep and CSM onboarding, certification programs, and ongoing learning, and you’ll hold the partnerships needed to make that happen.
Program Evolution & Readiness Partner closely with the PX program team to get ahead of changes — accreditation updates, new compliance requirements, co-sell framework shifts — and build the enablement infrastructure that ensures the field is ready before rollout, not after.
Co-Sell & Co-Service Excellence Own the enablement framework for co-selling and co-servicing motions. Go beyond individual resources to build a repeatable model for how reps and CSMs navigate partner-involved engagements, escalations, and shared accountability at scale.
Content & Asset Architecture Build and govern a high-quality suite of enablement resources — playbooks, guides, onboarding tracks, quick-reference materials — with a clear ownership model, version discipline, and feedback loop to keep them current. You’ll also set standards for how partner enablement content is structured and maintained across teams.
What We’re Looking For
Who Thrives in This Role
This role suits a senior enablement professional who is ready to own a domain. You’ll thrive if you find the intersection of program complexity and field reality genuinely interesting — and if you get energy from building something that scales. You’re comfortable making calls with incomplete information, pushing back when program design is creating field friction, and holding a high bar for what “good” looks like. You bring a point of view and you know how to bring others along with it.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$117,100—$169,800 USD
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.
Oversees complex multi-disciplinary programs, drives operational transformation initiatives, and coordinates cross-functional teams to align on strategy and execution.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About the Technical Program Management team
The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm’s business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality.
About the role
We’re looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives.
What you’ll do
What we look for
Pay Grade - L
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
CAN base pay range per year: $128,000- $188,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Senior Technical Program Manager drives complex multi-disciplinary transformation programs, aligns cross-functional teams on strategy and priorities, and implements lean processes to improve organizational execution.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About the Technical Program Management team
The Technical Program Management team at Affirm operates at the intersection of strategy, product, and engineering execution. We are versatile operators and trusted strategic partners who drive complex initiatives, design our planning engines, and architect operational frameworks that power the technology behind Affirm’s business. Guided by our commitment to putting the customer first and pushing the envelope, we elevate how teams collaborate, resolve critical tradeoffs, and turn high-level vision into scalable reality.
About the role
We’re looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility planning programs for our teams and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align efforts with goals, identify opportunities for improvement, and drive change initiatives.
What you’ll do
What we look for
Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000
USA base pay range (all other U.S. states) per year: $146,000 - $206,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking “Submit Application,” you acknowledge that you have read Affirm’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Leads support delivery programs and operational initiatives, designing processes, managing cross-functional projects, and implementing tools/automation to scale customer support operations.
About the Team
OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers’ product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI’s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
About the Role
We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.
We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.
This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.
In this role, you will:
Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability
Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale
Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization
You might thrive in this role if you:
Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
Are passionate about using tools and automation to drive efficiency and improve customer outcomes
Possess exceptional communication, organization, and problem-solving skills
Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
