Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

 

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

The Blueprint (Role Profile) Reporting to the Sr.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the GTM pillar of the Adobe practice. Roughly 50% pursuits and solutioning, 25% Adobe alliance and account growth, 15% building offerings and accelerators, 10% leading a team. That will tilt heavily toward pursuits in quarters where the pipeline is hot.

WHAT YOU’LL DO

• Lead technical solutioning on enterprise pursuits: architecture narrative, effort estimation, staffing shape, scope definition and pricing input
• Own the pitch, build the story, stand in front of client executives alongside creative and strategy leads, and defend the approach under pressure
• Decide what to chase and what to decline, and make the case for walking away when the work isn’t right
• Produce estimates that hold up  and own estimate-versus-actual accuracy as a practice discipline
• Be the commercial and technical face of Code and Theory inside Adobe: field teams, product, partner organization
• Drive the co-sell motion, build named relationships, generate referral flow, and position us on deals before they reach RFP
• Support Adobe’s own sales motion, including forward-deployed architects who run proofs of concept and value-realization work at Adobe’s clients
• Know when to recommend against Adobe’s preferred product because it’s wrong for the client and hold that line
• Expand existing engagements through consulting-led growth rather than staffing volume
• Convert implementation projects into multi-year retained relationships, including structuring commercial models that let clients flex without renegotiating
• Build an independent client base rather than depending on referred work
• Create productized offerings, accelerators, reference architectures and demo assets the practice can reuse and sell
• Establish the pursuit process: qualification, solutioning, review, handoff, and make it repeatable across a growing team
• Own the clean handoff into delivery, and stay accountable after signature when scope or expectations need renegotiating
• Hire, lead and grow a team of solution architects and pre-sales specialists across the US
• Own performance management, development and compensation for that team
• Establish AI-native working across the pursuit motion using Claude, Cursor and equivalent tooling to accelerate RFP response, solution documentation, estimation and demo building, and building agentic tooling where it earns its place

WHAT YOU’LL NEED

• 15+ years in technology, including 5+ years owning a revenue or pipeline number
• Demonstrable growth you personally drove: portfolio value, win rate, average deal size, account expansion
• Experience owning or heavily influencing pursuits at $1M+, and comfort operating at $10M+ program scale
• A track record of commitments that held
• Deep working knowledge of Adobe Experience Cloud - AEM, EDS, AEP, RTCDP, Workfront, Fusion, Analytics, Target, AJO - sufficient to shape a solution and hold a client architecture conversation
• Enough command across content, data and work management to know which products fit a problem and which don’t
• Genuine experience of the Adobe partner motion: co-sell, alliance management, field relationships
• Experience owning end-to-end RFP responses: strategy, entity assembly, narrative coherence, and delivering the pitch
• Executive stakeholder management, including C-suite advisory and difficult conversations about scope, timeline or price
• Experience with US and EU enterprise clients; APAC useful
• Direct management of a client-facing team, including performance reviews and compensation decisions
• Experience working with offshore and nearshore delivery - India, LATAM, Philippines - and making that partnership work in practice rather than nominally
• Agency or consultancy background; understanding of billability, utilization and margin, and why an inaccurate estimate is a commercial failure
• Hands-on daily use of AI tooling: RFP response, solution documentation, estimation, demo development
• Experience building or directing agentic tooling, not only consuming AI features
• Ability to establish AI-native practice across a team, including with people who are skeptical

NICE TO HAVE

• Prior time inside Adobe, or extensive partner-side work deploying Adobe services
• Experience building a practice or offering portfolio from an early stage
• Adobe certifications across multiple products
• Experience selling into agency networks or holding-company structures
• Published thought leadership, or an active presence in the Adobe ecosystem

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimization, and performance reporting.

This is a new role that further builds out our commercial function. You will be joining us at a very exciting time.

What you will own

You will own Ellipsis’ client relationships. Every client should always know what we’re doing, why, and what it’s achieving – without having to ask. The book should grow through renewals, expansions, referrals, and case studies.

Ellipsis is an AI search agency, and our customers are predominantly B2B technology companies. We work with a lot of startups and scale-ups; B2B tech has been our bread-and-butter although we are also having success with B2C and have some very high profile clients in this area.

We are UK-based but fully remote and have been since day 1, 8 years ago. A lot of the team is UK based, our core business hours are UK, but we are fully remote and there is no location requirement for this role. Our clients are a mix of UK, Europe, and US-based.

Sales and delivery are working well. The gap is the layer in between: after a client signs, nobody formally owns the relationship; the story of what we’re doing and why, the communications, the renewals, the expansion conversations. Today that’s informally covered by the MD/ Founder, which caps how much the business can grow and means things slip during busy periods.

Your role will be to take this over, own key accounts, and have impact across the whole business. Success looks like retaining our customers, successfully expanding and renewing accounts, and collaborating tightly with Operations, Strategy, and Sales to further our continuous improvement and growth.

You will report directly to the MD/ Founder and be expected to contribute as a senior leader in the team.

Supporting signals will be seen in the day-to-day: clients are not chasing us to find out what’s happening, call prep and calls have a clear story running through the deck that you own, you are nudging Operations and Strategy to ensure the voice of the customer is heard internally; and expansions, case studies, and referrals happen because someone owns them.

What you’d do

Own the story for each client. What they bought, what they want, what we’ve done, what’s next – and tell it clearly. The team preps the data and analysis; you make it land. You own the narrative in client decks and calls.

Run the communication rhythm. At the start of each week, quick updates to clients via Slack (what we did, what’s next, what’s blocked, performance highlights); ad-hoc comms throughout the week via email and Slack, and either monthly or fortnightly calls depending on the client.

Understand our clients’ businesses so you can contribute and expand. Ellipsis has an extremely consultative sales process and our clients trust us as experts. In many instances, we’re brought in to do “GEO” but end up as a strategic marketing partner. This creates expansion opportunities which you can pursue as long as you understand their business and where we can contribute more – expansion and adding value go hand-in-hand and we build for the long-term success of the business.

Be curious about AI search and strategy. AI search is changing quickly and Ellipsis is leading that change. We are constantly producing new research, looking at data, and optimizing our approach. You will work with a Strategy Lead for each account (and the Head of Strategy across the business) but need to be curious, data literate, and capable of deeply understanding what we’re doing and why – which will let you confidently hold the room when discussing strategy, and advocate for the client’s needs effectively.

Front the key relationships. For the top ~8-10 accounts, you attend the calls and run the relationship. For the rest, you own the story, ensure internal alignment, and step in on renewals, risk, or expansion (Content Managers front the regular calls).

Own renewals and expansions. Spot and shape upsell opportunities, run the renewal conversations, chase case-study permissions and referrals. You’ll need to both be able to smell adjacent opportunities (we are currently one of the few agencies that can do strategy, copy, and design for a “GEO friendly website”, but don’t advertise this enough!) and guide renewals/expansions (which are always inherently tied to strategy and what more we can do for the customer).

Advocate for the client internally. When work is late or off-brief, you say so and chase it. You represent what the client actually asked for, even when that’s uncomfortable.

Report and contribute to planning internally. You’ll join (and lead part of) the Monday morning pipeline and accounts review meeting, where we plan upcoming business and assess the state of renewals and expansion opportunities with existing accounts. You’ll work closely with Operations to ensure we have the right capacity at the right time, and work closely with Sales to ensure you understand incoming prospects and are ready to advocate for their needs internally from day one.

What this role is not

Not a project manager or a status-updater. Not operations – you flag delivery problems, the ops lead fixes processes. Not new-business sales – acquisition is covered.

You’ll have owned complex and commercially important client relationships. In other UK agencies this is typically a mid-to-senior “Accounts Director” or exceptional “Senior Accounts Manager” role but we’re open to other roles, industries, and experiences.

Marketing or SEO agency experience is probably helpful. You will need to become fluent enough in SEO and AI search to hold the room with a technical, sceptical client – you don’t produce the analysis, but you can defend it; but we’re happy for you to pick this up quickly on the job.

You should be commercially confident: happy to run a renewal and ask for the expansion. Warm with clients, firm internally.

Compensation

£60-65k

There is no individual commission. Renewals and expansions at Ellipsis are team outcomes: Strategy, Content, Design and Operations create the value, while the Accounts Lead ensures clients understand it and leads the commercial conversation. We therefore pay a strong fixed salary and assess success through the long-term retention, health and growth of the client book.

First 90 days

Shadow the founder on the key accounts, then take them over one by one. Ship the onboarding protocol and monthly update rhythm. Baseline the retention numbers. By day 90, you own the top relationships and the founder attends client calls by exception only.

To be successful at Ellipsis, you need to be able to think quickly from first principles, capable of executing quickly, and driven to succeed. Whilst we’re 8 years old, we operate like a startup. The team – a lot of whom have been with us a long time – will tell you this is a place to learn quickly, progress quickly, and do your best work.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• We have a lot of clients in the US and California, so you’ll need to be available for client and new business calls in the 5-7pm UK slot a couple of days a week (generally don’t go later than this, but you’ll need to be available as needed).

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays)

• Genuinely flexible working, although noting the meeting schedule requirements above

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 13 September 2026.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.

• Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

• You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

• You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

• Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

• Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.

• Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.

• Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

• You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.

• You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.

• You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us_

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// Masabi is growing its presence across Italy, and we’re looking for an experienced Business Development Director who can lead that growth: identifying and pursuing large, strategic contracts with Italian transport authorities and operators and closing the deals that matter.

You’ll own large Italian contracts from pursuit through to award, setting bid strategy and guiding authorities through their procurement journey, then keeping a hand on the transition into delivery so nothing is lost in the handover.

Your stakeholders will be some of the most important transport decision-makers in Italy. Supported by our EMEA team and part of a company with proven market presence, you’ll be the person Italian partners come to know and trust.

Location_

// This is a fully remote role, but we’re looking for someone based in Rome or within easy travel distance. In-country presence and face-to-face time with stakeholders matter for this work.

Responsibilities_

Business Development

• Build and grow a pipeline of large-value, multi-year opportunities with Italian authorities and operators, including tenders and framework agreements

• Guide authorities through their procurement journey from first conversation to award

• Build senior relationships with decision-makers across authorities and operators, and represent Masabi at industry events and forums

• Shape our go-to-market approach for Italy with EMEA and marketing teams, keeping pipeline data current

Bid Management

• Set bid strategy and win themes for Italian opportunities, shaping how we position ourselves at each stage

• Coordinate input from bids, solutions, product, delivery, legal and finance to build compelling, compliant submissions on time

• Write and localise bid content for Italian public procurement requirements where needed

• Shape pricing, contract terms and risk on large bids with Legal and Finance

Project Management

• Move opportunities through due diligence, technical workshops and POCs

• Assess commercial and delivery risk, and flag issues early

• Hand won contracts to delivery with clear scope, timelines and commitments

• Keep colleagues informed on opportunity and post-award milestone status

About You_

• A career selling complex technology or SaaS into public transport (fare collection, ticketing, ITS or similar)

• Italian public procurement as familiar ground: how authorities buy, how tenders work, how to build understanding before procurement

• A track record of closing large, complex contracts, not just building pipeline

• Comfortable setting bid strategy and writing responses when needed

• Multiple concurrent workstreams feel manageable, nothing slips quietly

• Consultative and credible with senior public-sector stakeholders and C-suite

• Works well independently with distributed support, comfortable with ambiguity in complex, multi-stakeholder environments

• Comfortable advocating for customer needs across internal teams and building consensus when priorities compete

• Fluent Italian and English, other languages a bonus

• Based in or near Rome, or able to get there easily, because in-country presence and face-to-face time with stakeholders matter for this work

AI at Masabi_

// AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimization, and performance reporting.

This is a new role that further builds out our commercial function. You will be joining us at a very exciting time.

What you will own

You will own Ellipsis’ client relationships. Every client should always know what we’re doing, why, and what it’s achieving – without having to ask. The book should grow through renewals, expansions, referrals, and case studies.

Ellipsis is an AI search agency, and our customers are predominantly B2B technology companies. We work with a lot of startups and scale-ups; B2B tech has been our bread-and-butter although we are also having success with B2C and have some very high profile clients in this area.

We are UK-based but fully remote and have been since day 1, 8 years ago. A lot of the team is UK based, our core business hours are UK, but we are fully remote and there is no location requirement for this role. Our clients are a mix of UK, Europe, and US-based.

Sales and delivery are working well. The gap is the layer in between: after a client signs, nobody formally owns the relationship; the story of what we’re doing and why, the communications, the renewals, the expansion conversations. Today that’s informally covered by the MD/ Founder, which caps how much the business can grow and means things slip during busy periods.

Your role will be to take this over, own key accounts, and have impact across the whole business. Success looks like retaining our customers, successfully expanding and renewing accounts, and collaborating tightly with Operations, Strategy, and Sales to further our continuous improvement and growth.

You will report directly to the MD/ Founder and be expected to contribute as a senior leader in the team.

Supporting signals will be seen in the day-to-day: clients are not chasing us to find out what’s happening, call prep and calls have a clear story running through the deck that you own, you are nudging Operations and Strategy to ensure the voice of the customer is heard internally; and expansions, case studies, and referrals happen because someone owns them.

What you’d do

Own the story for each client. What they bought, what they want, what we’ve done, what’s next – and tell it clearly. The team preps the data and analysis; you make it land. You own the narrative in client decks and calls.

Run the communication rhythm. At the start of each week, quick updates to clients via Slack (what we did, what’s next, what’s blocked, performance highlights); ad-hoc comms throughout the week via email and Slack, and either monthly or fortnightly calls depending on the client.

Understand our clients’ businesses so you can contribute and expand. Ellipsis has an extremely consultative sales process and our clients trust us as experts. In many instances, we’re brought in to do “GEO” but end up as a strategic marketing partner. This creates expansion opportunities which you can pursue as long as you understand their business and where we can contribute more – expansion and adding value go hand-in-hand and we build for the long-term success of the business.

Be curious about AI search and strategy. AI search is changing quickly and Ellipsis is leading that change. We are constantly producing new research, looking at data, and optimizing our approach. You will work with a Strategy Lead for each account (and the Head of Strategy across the business) but need to be curious, data literate, and capable of deeply understanding what we’re doing and why – which will let you confidently hold the room when discussing strategy, and advocate for the client’s needs effectively.

Front the key relationships. For the top ~8-10 accounts, you attend the calls and run the relationship. For the rest, you own the story, ensure internal alignment, and step in on renewals, risk, or expansion (Content Managers front the regular calls).

Own renewals and expansions. Spot and shape upsell opportunities, run the renewal conversations, chase case-study permissions and referrals. You’ll need to both be able to smell adjacent opportunities (we are currently one of the few agencies that can do strategy, copy, and design for a “GEO friendly website”, but don’t advertise this enough!) and guide renewals/expansions (which are always inherently tied to strategy and what more we can do for the customer).

Advocate for the client internally. When work is late or off-brief, you say so and chase it. You represent what the client actually asked for, even when that’s uncomfortable.

Report and contribute to planning internally. You’ll join (and lead part of) the Monday morning pipeline and accounts review meeting, where we plan upcoming business and assess the state of renewals and expansion opportunities with existing accounts. You’ll work closely with Operations to ensure we have the right capacity at the right time, and work closely with Sales to ensure you understand incoming prospects and are ready to advocate for their needs internally from day one.

What this role is not

Not a project manager or a status-updater. Not operations – you flag delivery problems, the ops lead fixes processes. Not new-business sales – acquisition is covered.

You’ll have owned complex and commercially important client relationships. In other UK agencies this is typically a mid-to-senior “Accounts Director” or exceptional “Senior Accounts Manager” role but we’re open to other roles, industries, and experiences.

Marketing or SEO agency experience is probably helpful. You will need to become fluent enough in SEO and AI search to hold the room with a technical, sceptical client – you don’t produce the analysis, but you can defend it; but we’re happy for you to pick this up quickly on the job.

You should be commercially confident: happy to run a renewal and ask for the expansion. Warm with clients, firm internally.

Compensation

£60-65k

There is no individual commission. Renewals and expansions at Ellipsis are team outcomes: Strategy, Content, Design and Operations create the value, while the Accounts Lead ensures clients understand it and leads the commercial conversation. We therefore pay a strong fixed salary and assess success through the long-term retention, health and growth of the client book.

First 90 days

Shadow the founder on the key accounts, then take them over one by one. Ship the onboarding protocol and monthly update rhythm. Baseline the retention numbers. By day 90, you own the top relationships and the founder attends client calls by exception only.

To be successful at Ellipsis, you need to be able to think quickly from first principles, capable of executing quickly, and driven to succeed. Whilst we’re 8 years old, we operate like a startup. The team – a lot of whom have been with us a long time – will tell you this is a place to learn quickly, progress quickly, and do your best work.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• We have a lot of clients in the US and California, so you’ll need to be available for client and new business calls in the 5-7pm UK slot a couple of days a week (generally don’t go later than this, but you’ll need to be available as needed).

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays)

• Genuinely flexible working, although noting the meeting schedule requirements above

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 13 September 2026.

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the GTM pillar of the Adobe practice. Roughly 50% pursuits and solutioning, 25% Adobe alliance and account growth, 15% building offerings and accelerators, 10% leading a team. That will tilt heavily toward pursuits in quarters where the pipeline is hot.

WHAT YOU’LL DO

• Lead technical solutioning on enterprise pursuits: architecture narrative, effort estimation, staffing shape, scope definition and pricing input
• Own the pitch, build the story, stand in front of client executives alongside creative and strategy leads, and defend the approach under pressure
• Decide what to chase and what to decline, and make the case for walking away when the work isn’t right
• Produce estimates that hold up  and own estimate-versus-actual accuracy as a practice discipline
• Be the commercial and technical face of Code and Theory inside Adobe: field teams, product, partner organization
• Drive the co-sell motion, build named relationships, generate referral flow, and position us on deals before they reach RFP
• Support Adobe’s own sales motion, including forward-deployed architects who run proofs of concept and value-realization work at Adobe’s clients
• Know when to recommend against Adobe’s preferred product because it’s wrong for the client and hold that line
• Expand existing engagements through consulting-led growth rather than staffing volume
• Convert implementation projects into multi-year retained relationships, including structuring commercial models that let clients flex without renegotiating
• Build an independent client base rather than depending on referred work
• Create productized offerings, accelerators, reference architectures and demo assets the practice can reuse and sell
• Establish the pursuit process: qualification, solutioning, review, handoff, and make it repeatable across a growing team
• Own the clean handoff into delivery, and stay accountable after signature when scope or expectations need renegotiating
• Hire, lead and grow a team of solution architects and pre-sales specialists across the US
• Own performance management, development and compensation for that team
• Establish AI-native working across the pursuit motion using Claude, Cursor and equivalent tooling to accelerate RFP response, solution documentation, estimation and demo building, and building agentic tooling where it earns its place

WHAT YOU’LL NEED

• 15+ years in technology, including 5+ years owning a revenue or pipeline number
• Demonstrable growth you personally drove: portfolio value, win rate, average deal size, account expansion
• Experience owning or heavily influencing pursuits at $1M+, and comfort operating at $10M+ program scale
• A track record of commitments that held
• Deep working knowledge of Adobe Experience Cloud - AEM, EDS, AEP, RTCDP, Workfront, Fusion, Analytics, Target, AJO - sufficient to shape a solution and hold a client architecture conversation
• Enough command across content, data and work management to know which products fit a problem and which don’t
• Genuine experience of the Adobe partner motion: co-sell, alliance management, field relationships
• Experience owning end-to-end RFP responses: strategy, entity assembly, narrative coherence, and delivering the pitch
• Executive stakeholder management, including C-suite advisory and difficult conversations about scope, timeline or price
• Experience with US and EU enterprise clients; APAC useful
• Direct management of a client-facing team, including performance reviews and compensation decisions
• Experience working with offshore and nearshore delivery - India, LATAM, Philippines - and making that partnership work in practice rather than nominally
• Agency or consultancy background; understanding of billability, utilization and margin, and why an inaccurate estimate is a commercial failure
• Hands-on daily use of AI tooling: RFP response, solution documentation, estimation, demo development
• Experience building or directing agentic tooling, not only consuming AI features
• Ability to establish AI-native practice across a team, including with people who are skeptical

NICE TO HAVE

• Prior time inside Adobe, or extensive partner-side work deploying Adobe services
• Experience building a practice or offering portfolio from an early stage
• Adobe certifications across multiple products
• Experience selling into agency networks or holding-company structures
• Published thought leadership, or an active presence in the Adobe ecosystem

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimization, and performance reporting.

This is a new role that further builds out our commercial function. You will be joining us at a very exciting time.

What you will own

You will own Ellipsis’ client relationships. Every client should always know what we’re doing, why, and what it’s achieving – without having to ask. The book should grow through renewals, expansions, referrals, and case studies.

Ellipsis is an AI search agency, and our customers are predominantly B2B technology companies. We work with a lot of startups and scale-ups; B2B tech has been our bread-and-butter although we are also having success with B2C and have some very high profile clients in this area.

We are UK-based but fully remote and have been since day 1, 8 years ago. A lot of the team is UK based, our core business hours are UK, but we are fully remote and there is no location requirement for this role. Our clients are a mix of UK, Europe, and US-based.

Sales and delivery are working well. The gap is the layer in between: after a client signs, nobody formally owns the relationship; the story of what we’re doing and why, the communications, the renewals, the expansion conversations. Today that’s informally covered by the MD/ Founder, which caps how much the business can grow and means things slip during busy periods.

Your role will be to take this over, own key accounts, and have impact across the whole business. Success looks like retaining our customers, successfully expanding and renewing accounts, and collaborating tightly with Operations, Strategy, and Sales to further our continuous improvement and growth.

You will report directly to the MD/ Founder and be expected to contribute as a senior leader in the team.

Supporting signals will be seen in the day-to-day: clients are not chasing us to find out what’s happening, call prep and calls have a clear story running through the deck that you own, you are nudging Operations and Strategy to ensure the voice of the customer is heard internally; and expansions, case studies, and referrals happen because someone owns them.

What you’d do

Own the story for each client. What they bought, what they want, what we’ve done, what’s next – and tell it clearly. The team preps the data and analysis; you make it land. You own the narrative in client decks and calls.

Run the communication rhythm. At the start of each week, quick updates to clients via Slack (what we did, what’s next, what’s blocked, performance highlights); ad-hoc comms throughout the week via email and Slack, and either monthly or fortnightly calls depending on the client.

Understand our clients’ businesses so you can contribute and expand. Ellipsis has an extremely consultative sales process and our clients trust us as experts. In many instances, we’re brought in to do “GEO” but end up as a strategic marketing partner. This creates expansion opportunities which you can pursue as long as you understand their business and where we can contribute more – expansion and adding value go hand-in-hand and we build for the long-term success of the business.

Be curious about AI search and strategy. AI search is changing quickly and Ellipsis is leading that change. We are constantly producing new research, looking at data, and optimizing our approach. You will work with a Strategy Lead for each account (and the Head of Strategy across the business) but need to be curious, data literate, and capable of deeply understanding what we’re doing and why – which will let you confidently hold the room when discussing strategy, and advocate for the client’s needs effectively.

Front the key relationships. For the top ~8-10 accounts, you attend the calls and run the relationship. For the rest, you own the story, ensure internal alignment, and step in on renewals, risk, or expansion (Content Managers front the regular calls).

Own renewals and expansions. Spot and shape upsell opportunities, run the renewal conversations, chase case-study permissions and referrals. You’ll need to both be able to smell adjacent opportunities (we are currently one of the few agencies that can do strategy, copy, and design for a “GEO friendly website”, but don’t advertise this enough!) and guide renewals/expansions (which are always inherently tied to strategy and what more we can do for the customer).

Advocate for the client internally. When work is late or off-brief, you say so and chase it. You represent what the client actually asked for, even when that’s uncomfortable.

Report and contribute to planning internally. You’ll join (and lead part of) the Monday morning pipeline and accounts review meeting, where we plan upcoming business and assess the state of renewals and expansion opportunities with existing accounts. You’ll work closely with Operations to ensure we have the right capacity at the right time, and work closely with Sales to ensure you understand incoming prospects and are ready to advocate for their needs internally from day one.

What this role is not

Not a project manager or a status-updater. Not operations – you flag delivery problems, the ops lead fixes processes. Not new-business sales – acquisition is covered.

You’ll have owned complex and commercially important client relationships. In other UK agencies this is typically a mid-to-senior “Accounts Director” or exceptional “Senior Accounts Manager” role but we’re open to other roles, industries, and experiences.

Marketing or SEO agency experience is probably helpful. You will need to become fluent enough in SEO and AI search to hold the room with a technical, sceptical client – you don’t produce the analysis, but you can defend it; but we’re happy for you to pick this up quickly on the job.

You should be commercially confident: happy to run a renewal and ask for the expansion. Warm with clients, firm internally.

Compensation

£60-65k

There is no individual commission. Renewals and expansions at Ellipsis are team outcomes: Strategy, Content, Design and Operations create the value, while the Accounts Lead ensures clients understand it and leads the commercial conversation. We therefore pay a strong fixed salary and assess success through the long-term retention, health and growth of the client book.

First 90 days

Shadow the founder on the key accounts, then take them over one by one. Ship the onboarding protocol and monthly update rhythm. Baseline the retention numbers. By day 90, you own the top relationships and the founder attends client calls by exception only.

To be successful at Ellipsis, you need to be able to think quickly from first principles, capable of executing quickly, and driven to succeed. Whilst we’re 8 years old, we operate like a startup. The team – a lot of whom have been with us a long time – will tell you this is a place to learn quickly, progress quickly, and do your best work.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• We have a lot of clients in the US and California, so you’ll need to be available for client and new business calls in the 5-7pm UK slot a couple of days a week (generally don’t go later than this, but you’ll need to be available as needed).

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays)

• Genuinely flexible working, although noting the meeting schedule requirements above

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 13 September 2026.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.

• Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

• You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

• You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

• Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

• Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.

• Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.

• Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

• You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.

• You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.

• You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Account Manager, Supply Chain ESG Location: United States, UK, or Europe (Remote) About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on...

Account Manager, Supply Chain ESG Location: United States, UK, or Europe (Remote) About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on...

About MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

Airwallex is seeking driven Account Executives to join our SME & Growth Business team in the Americas. You will help further our expansion in the US SME market, serving customers across key verticals such as ecommerce, SaaS, professional services, and other technology‑enabled businesses.

In this role, you will lead the full sales cycle from prospecting through negotiation, close, and initial ramp, coordinating internal stakeholders to support a smooth onboarding and strong customer outcomes. You’ll translate complex products into clear business value for SME customers. You will also represent Airwallex at relevant industry events and engage with technology partners that complement our product suite.

This remote role is open to candidates in Mountain and Central Time Zones.

Responsibilities:

• Drive the full sales cycle from prospecting to closing deals, including ramping and early customer success.

• Develop deep product expertise in Airwallex’s platform and technical solutions, particularly for payments acceptance, cross-border payments, billing or spend management, to effectively serve SME and Growth customers across verticals such as ecommerce, SaaS, technology, professional services, etc.

• Exceed revenue targets through strategic positioning of our financial technology suite.

• Conduct technical and commercial consultations to identify client needs and propose tailored solutions.

• Collaborate with legal, finance, and strategy teams to negotiate and execute partnership agreements and commercial contracts.

• Contribute to the refinement of sales processes to enhance efficiency and scalability, including developing new verticals and enhancing our sales motion.

• Set the standard for excellence within our sales function through exemplary performance, documentation of best practices, and teamwork.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Minimum 2 years of full cycle fintech sales experience or proven success selling into finance departments.

• Track record of exceeding sales targets in a technical or solution‑based selling environment.

• Experience selling to one or more of the following: ecommerce, SaaS / subscription businesses, spend management or finance teams, or other technology‑enabled / professional services verticals.

• Proven track record of consistent pipeline generation and outbound efforts.

• Proficiency with CRM systems (for example, Salesforce) and sales enablement tools.

• Excellent analytical, written, and verbal communication skills.

• Bachelor’s degree or equivalent professional experience.

Preferred qualifications:

• Experience in or strong exposure to the fintech ecosystem, such as payments, FX, or related financial infrastructure.

• Deep understanding of common challenges faced by SME & Growth companies operating or expanding internationally.

• A customer‑focused, consultative approach to sales.

• Strategic thinker capable of engaging in high‑level partnership and commercial strategy discussions.

• Solution‑oriented problem‑solver with a “Figure It Out” mentality.

• Adept at balancing multiple priorities in a dynamic, high‑growth environment.

• Self‑motivated with a strong sense of accountability for achieving key performance indicators.

• Track record of contributing to new product launches, new vertical plays, or market expansions.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

Airwallex is seeking driven Account Executives to join our SME & Growth Business team in the Americas. You will help further our expansion in the US SME market, serving customers across key verticals such as ecommerce, SaaS, professional services, and other technology‑enabled businesses.

In this role, you will lead the full sales cycle from prospecting through negotiation, close, and initial ramp, coordinating internal stakeholders to support a smooth onboarding and strong customer outcomes. You’ll translate complex products into clear business value for SME customers. You will also represent Airwallex at relevant industry events and engage with technology partners that complement our product suite.

This remote role is open to candidates in the Pacific Time Zone, excluding the San Francisco Bay Area.

Responsibilities:

• Drive the full sales cycle from prospecting to closing deals, including ramping and early customer success.

• Develop deep product expertise in Airwallex’s platform and technical solutions, particularly for payments acceptance, cross-border payments, billing or spend management, to effectively serve SME and Growth customers across verticals such as ecommerce, SaaS, technology, professional services, etc.

• Exceed revenue targets through strategic positioning of our financial technology suite.

• Conduct technical and commercial consultations to identify client needs and propose tailored solutions.

• Collaborate with legal, finance, and strategy teams to negotiate and execute partnership agreements and commercial contracts.

• Contribute to the refinement of sales processes to enhance efficiency and scalability, including developing new verticals and enhancing our sales motion.

• Set the standard for excellence within our sales function through exemplary performance, documentation of best practices, and teamwork.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Minimum 2 years of full cycle fintech sales experience or proven success selling into finance departments.

• Track record of exceeding sales targets in a technical or solution‑based selling environment.

• Experience selling to one or more of the following: ecommerce, SaaS / subscription businesses, spend management or finance teams, or other technology‑enabled / professional services verticals.

• Proven track record of consistent pipeline generation and outbound efforts.

• Proficiency with CRM systems (for example, Salesforce) and sales enablement tools.

• Excellent analytical, written, and verbal communication skills.

• Bachelor’s degree or equivalent professional experience.

Preferred qualifications:

• Experience in or strong exposure to the fintech ecosystem, such as payments, FX, or related financial infrastructure.

• Deep understanding of common challenges faced by SME & Growth companies operating or expanding internationally.

• A customer‑focused, consultative approach to sales.

• Strategic thinker capable of engaging in high‑level partnership and commercial strategy discussions.

• Solution‑oriented problem‑solver with a “Figure It Out” mentality.

• Adept at balancing multiple priorities in a dynamic, high‑growth environment.

• Self‑motivated with a strong sense of accountability for achieving key performance indicators.

• Track record of contributing to new product launches, new vertical plays, or market expansions.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What you’ll do

Airwallex is seeking driven Account Executives to join our SME & Growth Business team in the Americas. You will help further our expansion in the US SME market, serving customers across key verticals such as ecommerce, SaaS, professional services, and other technology‑enabled businesses.

In this role, you will lead the full sales cycle from prospecting through negotiation, close, and initial ramp, coordinating internal stakeholders to support a smooth onboarding and strong customer outcomes. You’ll translate complex products into clear business value for SME customers. You will also represent Airwallex at relevant industry events and engage with technology partners that complement our product suite.

This remote role is open to candidates in the Eastern Time Zone, excluding the New York City Metro Area.

Responsibilities:

• Drive the full sales cycle from prospecting to closing deals, including ramping and early customer success.

• Develop deep product expertise in Airwallex’s platform and technical solutions, particularly for payments acceptance, cross-border payments, billing or spend management, to effectively serve SME and Growth customers across verticals such as ecommerce, SaaS, technology, professional services, etc.

• Exceed revenue targets through strategic positioning of our financial technology suite.

• Conduct technical and commercial consultations to identify client needs and propose tailored solutions.

• Collaborate with legal, finance, and strategy teams to negotiate and execute partnership agreements and commercial contracts.

• Contribute to the refinement of sales processes to enhance efficiency and scalability, including developing new verticals and enhancing our sales motion.

• Set the standard for excellence within our sales function through exemplary performance, documentation of best practices, and teamwork.

Who you are

We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Minimum 2 years of full cycle fintech sales experience or proven success selling into finance departments.

• Track record of exceeding sales targets in a technical or solution‑based selling environment.

• Experience selling to one or more of the following: ecommerce, SaaS / subscription businesses, spend management or finance teams, or other technology‑enabled / professional services verticals.

• Proven track record of consistent pipeline generation and outbound efforts.

• Proficiency with CRM systems (for example, Salesforce) and sales enablement tools.

• Excellent analytical, written, and verbal communication skills.

• Bachelor’s degree or equivalent professional experience.

Preferred qualifications:

• Experience in or strong exposure to the fintech ecosystem, such as payments, FX, or related financial infrastructure.

• Deep understanding of common challenges faced by SME & Growth companies operating or expanding internationally.

• A customer‑focused, consultative approach to sales.

• Strategic thinker capable of engaging in high‑level partnership and commercial strategy discussions.

• Solution‑oriented problem‑solver with a “Figure It Out” mentality.

• Adept at balancing multiple priorities in a dynamic, high‑growth environment.

• Self‑motivated with a strong sense of accountability for achieving key performance indicators.

• Track record of contributing to new product launches, new vertical plays, or market expansions.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana Labs is looking for Senior Commercial Account Executive who will be responsible for prospecting and growing existing business across the We st region. You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We’re strong proponents of a consultative sales approach - learn about the customer’s needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products.

What You’ll Be Doing:

• Identify new opportunities to expand Grafana usage within a set of current customers

• Meet and exceed individual quarterly and annual sales goals

• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management)

• Cultivate sales through outbound prospecting and inbound leads

• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise

• Become an expert in managing your sales pipeline in Salesforce

• Manage quote creation, order processing, and day-to-day customer requests

What Makes You a Great Fit:

• 3+ Years of Experience in Infrastructure Technology Sales
• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
• Energetic, upbeat, entrepreneurial, tenacious team player
• You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
• Adaptable and with demonstrable experience in high velocity technology companies
• Experience using Salesforce

Bonus Points For:

• Familiarity with open source technology is a significant advantage
• Experience using Command of the Message and MEDD(P)ICC is ideal

Compensation & Rewards:

In the United States, the OTE (On-Target Earnings) compensation range for this role is $200,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Job Title: Sr. Sales Director - Activation

Location: Remote (US-Only)

About InMarket

Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket’s data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket’s proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients.

*Source: Wordstream US Google Display Benchmarks for Mobile Media

About the Role

InMarket is seeking a talented, and motivated Sales Director. You will call on brands and agencies selling our suite of location-derived solutions, including: measurement, data insight, and media products.   You will focus on building in-roads directly with brands and with agency teams.  You will be tasked with expanding & evangelizing our products while educating senior marketers on the value of our data and attribution offerings.

Your Daily Impact as a Sr. Sales Director:

• Directly manage and cultivate assigned customer lists from prospecting to farm resulting in meeting or exceeding target sales.
• Collaborate with sales leadership to position the InMarket offering to world class agencies and brands
• Maintain Salesforce timely and accurately to allow for accurate sales projections.
• Currently hold and continue development of key relationships across top agencies and brands

Your Expertise and Experience:

• Team player who takes ownership and enjoys executing and delivering exceptional results.
• Strong understanding of digital sales strategy and current competitive environment
• 4+ years in strategic partnerships and/or business development
• Experience working directly with brands, selling through a suite of data, location, and predictive solutions.
• Past experience in a sales or sales-related position specifically in digital media

Nice to Have’s

• Previous sales experience at a location advertising or data company
• Experience managing strategic partnerships
• Excellent listener with proven ability to translate client needs into product solutions
• Existing client/agency relationships within the CPG vertical (specifically Clorox- a plus)
• Location, audience and/or ad tech sales experience a plus

Benefits Summary

• Competitive salary, stock options, flexible vacation
• Medical, dental and Flexible Spending Account (FSA)
• Company Matched 401(k)
• Unlimited PTO (Within reason)
• Talented co-workers and management
• Agile Development Program (For continued learning/professional development)
• Generous Paid Parental Leave

For candidates in California, Colorado, and New York City, Illinois, Minnesota, New Jersey, Vermont, Washington and Massachusetts, the Targeted Base Salary Range for this role is $160,000 -$180,000.

Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements. Base salary is subject to change and may be modified in the future. Base salary is just one component of InMarket’s total rewards package that also may include bonus, equity, and benefits.  Ask your recruiter for more information!

At InMarket, diversity is not just a value, it’s the very essence of who we are. It’s about recognizing and celebrating the unique perspectives each of us brings, from our colleagues to the communities we serve.We are committed to embracing the full spectrum of backgrounds, beliefs, abilities, and life experiences, knowing that this diversity strengthens us. At InMarket, our commitment to Diversity, Equity, and Inclusion means valuing each individual’s unique contributions. Together, we thrive.

InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

#LI-Remote

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of...

This is a remote position. What We DoAt Outsource Access, we help small and mid-sized businesses manage and reduce cyber risks.