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Provide technical expertise to customers using Apache Airflow, solving complex data engineering problems and helping optimize their DataOps workflows.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache AirflowÂŽ. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the worldâs leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.
As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. Youâll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.
CRE is Astronomerâs support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.
When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.
This role requires a mandatory in-person interview as part of the interview process.
Learn and build expertise across several software engineering disciplines, including:
Airflow and data engineering
Kubernetes
Cloud Engineering
Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.
Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, youâll see it all here.
Spend up to 20% of your time on side projects that contribute to Astronomerâs overall success, such as contributing to the open-source Airflow repository or developing Astronomerâs internal monitoring and alerting systems built on Airflow.
Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
Work directly with our customersâ data engineers, system admins, DevOps teams, and management.
Provide feedback from your experience that can shape the direction of the Airflow project.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide âwhite gloveâ guidance on the path to production.
Participate remotely within a fully distributed team.
Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
Participate in paid on-call rotation for weekend coverage.
Data Engineering background
4 years of experience with Python
1 year of experience in Airflow administration and DAG creation
Experience with Kubernetes/Docker/Containers
Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
Problem-solving and troubleshooting abilities
Ability to work well with autonomy and independence
Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom
Experience mentoring junior team members
Contributions to open-source projects
Customer Support experience
Familiarity with SQL and PostgreSQL
Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools
The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
#LI-Fulltime
#LI-Remote
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Strategic advisor and executive relationship owner for enterprise clients, accountable for client outcomes, renewals, upsells, and long-term strategic direction.
ABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketingâboth in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and humanâfor consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. Weâre building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
POSITION SUMMARY
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordialâs enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the clientâs business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.
This role is located in NY and the individual must be willing to visit a client on average 2x per week in the city.
WHAT YOUâLL DO
Serve as the strategic advisor. You are the clientâs most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when theyâre thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordialâs capabilities in ways that drive measurable impact.
Own client outcomes, not client tasks. Cordialâs Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the clientâs success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. Youâre accountable for outcomes.
Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.
Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordialâs evolving capabilities, including AI-driven features. You help clients think beyond their current program and see whatâs possible.
Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.
Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.
Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You donât wait for a renewal conversation to surface a problem.
Represent CS cross-functionally. You are the clientâs voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordialâs go-to-market narrative.
WHAT YOU BRING
BONUS POINTS
COMPENSATION & BENEFITS
$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordialâs compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once youâve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
WORK AUTHORIZATION
As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once youâve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Executes daily delivery of Media Intelligence Digests for clients, performs quality assurance reviews, and coordinates with cross-functional teams to meet strict service-level deadlines.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rackâs AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PRâs impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
Weâre looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.
In this role, youâll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. Youâll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.
Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.
Within this role, youâll be successful by:
This role is based in Bulgaria and is aligned to support our North American morning operations. The standard working schedule is 12:00 PM to 8:00 PM Bulgaria time (EET/EEST, depending on daylight saving time), providing coverage during the early morning hours in the Eastern Time zone.
Below youâll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
The gross monthly salary for this role in Bulgaria is approximately 1,600+ EUR.
Remote Work, Forever
Transparent & Fair Compensation
Health & Wellness
Time Off & Family Benefits
Learning and Development
Inclusive, Customer-First Culture
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Manages a portfolio of mid-market merchant accounts, driving retention, product adoption, and expansion through consultative relationship management and data-driven prioritization.
Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.
This role requires the ability to balance proactive strategy with portfolio efficiency, use data and health signals to focus time where it will have the greatest impact, and deliver a consistently strong merchant experience at scale.
Right away, weâve listed what we think youâll be spending your time on. Weâre growing fast, and growth means the challenges weâll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so weâll be looking for you to have examples of when youâve tackled these challenges throughout your career. Weâve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we donât expect you to fit exactly in a box of requirements.
At Loop, weâre intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.
For this position, we are looking for a teammate located in the United States.
Your main priority is to make our merchants successful, and youâll use any and all of your resources to make it happen.
Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.
Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize your book of business and determine where proactive intervention will have the greatest impact.
Lead complex renewal and commercial conversations, clearly articulating Loopâs value and competitive differentiation to stakeholders across the merchantâs organization.
Youâll partner cross-functionally with Account Executives to cross-sell our products to your existing merchant base.
3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
Youâve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts.
You know what itâs like to be accountable for revenue goals, and youâve accomplished (or exceeded!) them in the past.
You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.
Host quarterly business reviews with your key accounts, showing up with content that aligns merchants priorities to Loopâs capabilities and the outcomes that matter most to their business.
Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.
Increase the usage and adoption of all Loopâs features by communicating new feature updates to your accounts, focusing on the value theyâll provide to that specific merchant.
Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.
Youâve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.
You love data, and youâve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers.
You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.
Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.
You can share a couple examples of how youâve thoughtfully shared customer feedback that led to updates to your product.
You understand the different stages of the customer journey, and that thereâs a difference in how they should be communicated with.
Use AI, automation, templates, and operating rhythms to reduce manual work, improve consistency, and create more time for high-impact merchant engagement.
Partner effectively with Sales, Onboarding, Support, Product, Solutions, and other teams to move merchant needs forward with clear context and ownership.
Navigate merchant issues through the appropriate channels, maintain clear communication, and stay accountable for the overall merchant experience even when another team owns the resolution.
Surface recurring merchant feedback and product themes with clear examples, business impact, and appropriate expectations about potential action.
You have managed a sizable portfolio while maintaining strong organization, responsiveness, and proactive engagement.
You can explain how you use AI or automation to work more efficiently and improve the quality or consistency of customer support.
You collaborate well across teams and can create momentum without relying on direct authority.
You can share examples of customer feedback that contributed to product, process, or service improvements.
$75,000 - $100,000 a year
This position is also eligible for an annual commission expected to be 25% of your base salary.
We know that making decisions about your career and compensation is a huge deal. Because of that, weâre incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weâve outlined some important information for you here, but please know thereâs a lot more to compensation than we can cover in this job posting.
The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.
The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.
Great humans deserve great benefits! At Loop, youâll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.
#LI-JG1
Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. Thatâs where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, weâre building a connected commerce operations suite â powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the worldâs most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect youâll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career â a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
You can review our privacy notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Owns end-to-end customer accounts by managing implementation, adoption, and health while leveraging AI agents to scale support and success operations.
About DevRev
At DevRev, weâre building the future of work with Computer â your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers â updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role
The AI Outcomes Manager is DevRevâs unified post-sales owner â bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought.
You manage each account by its health and needs â proactively spotting risk and opportunity â rather than by whether a given interaction is labelled âsupportâ or âsuccess.â AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection â so you can focus on what AI canât do: complex judgment, strategic enablement, relationship building, and
driving outcomes. Youâll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.
What youâll own
Your portfolio â a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.
The customer relationship, end-to-end
â Own accounts from implementation and go-live through adoption, renewal health, and expansion.
â Be the customerâs single point of trust â no handoffs, in good times and bad.
â Stay accountable for the outcome even when another team is responsible for the underlying work (âmore accountability, less responsibilityâ).
Implementation & go-live
â Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev ¡ Customer Experience â Customer Outcomes 1
â Validate what was sold against whatâs feasible; close gaps and secure sign-off.
â Own go/no-go readiness â flag risk and hold the line when a launch isnât ready. Ticket lifecycle, powered by AI
â Respond within SLA â AI drafts, you review and personalize.
â Validate and correct AIâs classification and severity; your corrections train the model.
â Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.
Adoption & value
â Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach.
â Run enablement sessions; compare entitlements to actual usage and close adoption gaps.
â Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.
Relationship & commercial
â Keep relationships multi-threaded and engage executive sponsors.
â Act on account signals before the customer raises a problem.
â Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.
Who weâre looking for
â Technically oriented and AI-capable â comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.
â An owner â you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.
â A strong communicator â you run customer calls confidently and write clear RCAÂ reports and QBR materials.
â AI-native â you embrace AI as your operating layer, actively train the model, and measure your own leverage.
â Commercially aware â you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.
â Comfortable with ambiguity â this is a new operating model; youâll help shape it, not just follow playbooks.
â Deep in at least one domain â with the ability to cross-train and advise.
Qualifications
â Minimum a B.Tech (or equivalent bachelorâs degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).
â 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).
â Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
â Background in fintech, enterprise SaaS, or high-volume support environments preferred.
â Experience across both support and success motions is highly valued.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Supports customers by resolving technical issues, building custom integrations, and delivering end-to-end solutions for an AI conversational platform.
Landbot is an AI Agent platform that helps businesses turn conversations into results. We enable teams to build intelligent, interactive experiences that engage customers, qualify leads, automate workflows, and provide support at scale.
By combining the flexibility of AI Agents with the control of structured conversational workflows, Landbot allows teams to create personalized experiences connected to their data and tech stack â from CRMs and automation tools to custom APIs.
Used by 12,000+ businesses across more than 100 countries, Landbot empowers teams to build and deploy AI-powered conversational experiences across Web and WhatsApp, without the complexity of traditional development.
Weâre curious, collaborative, and obsessed with making every interaction more useful, personal, and impactful.
Learn more about how we work and what we stand for â https://landbot.io/our-values
As our Customer team grows in size and complexity, we are looking for a Customer Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot.
This is a highly hybrid role â we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions.
Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you.
đ¤ Client Technical Support
Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls.
Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration.
Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product.
đ§ Custom Solutions & Project Delivery
Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs.
Validate the technical feasibility and requirements of customer projects.
Scope customer projects and estimate the effort required to deliver end-to-end solutions.
Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support.
đ Internal Efficiency & Cross-Functional Support
Create and maintain technical documentation.
Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting.
Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed.
Support marketing and community efforts through technical content and use-case demonstrations.
Must-have
3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions.
Strong technical grounding in SaaS, APIs, and enterprise integrations â hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows.
Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences.
Experience with dashboards, internal tools, and process documentation.
Strong hands-on, organized mindset â comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment.
Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.
Fluent in English and Spanish, with eligibility to work in Spain.
Nice-to-have
AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively.
Builder mindset - has independently designed and built products, tools, or projects end-to-end.
Experience supporting Sales and Customer Success teams in a SaaS environment.
Ability to explain complex technical concepts to non-technical stakeholders
Extremely proactive and self-driven: you donât wait to be told what to do.
Curious and eager to learn, with a strong sense of ownership.
Skilled at collaborating with cross-functional teams and managing multiple stakeholders.
Customers and the Customer team trust you as their first stop for technical questions.
Custom solutions and integrations become a competitive advantage in customer satisfaction and retention.
Internal tools, automations, and data are reliable and well-maintained.
Technical processes become faster, clearer, and more scalable thanks to your work.
CV screening
HR interview
Challenge
Team meeting interview
Founders interview
Remote & Hybrid culture.
Office in Barcelona.
Great company culture â young, upbeat, and international work environment.
Flexible working schedule.
Open vacation policy and flexible holidays so you can take time off when you need it.
Training budget đ
Ticket transport đ
26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday đ
English & Spanish lessons đŹđ§ đŞđ¸
Flex compensation with Cobee (by Pluxee).
Referral bonus if you bring other talented people like you.
Please submit your rĂŠsumĂŠ along with a cover letter explaining why you are the ideal candidate for Landbot and this role. We look forward to hearing from you!
Provide technical support and build custom AI agent solutions for enterprise customers while troubleshooting integrations and APIs.
Landbot is an AI Agent platform that helps businesses turn conversations into results. We enable teams to build intelligent, interactive experiences that engage customers, qualify leads, automate workflows, and provide support at scale.
By combining the flexibility of AI Agents with the control of structured conversational workflows, Landbot allows teams to create personalized experiences connected to their data and tech stack â from CRMs and automation tools to custom APIs.
Used by 12,000+ businesses across more than 100 countries, Landbot empowers teams to build and deploy AI-powered conversational experiences across Web and WhatsApp, without the complexity of traditional development.
Weâre curious, collaborative, and obsessed with making every interaction more useful, personal, and impactful.
Learn more about how we work and what we stand for â https://landbot.io/our-values
As our Customer team grows in size and complexity, we are looking for a Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot.
This is a highly hybrid role â we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions.
Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you.
đ¤ Client Technical Support
Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls.
Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration.
Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product.
đ§ Custom Solutions & Project Delivery
Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs.
Validate the technical feasibility and requirements of customer projects.
Scope customer projects and estimate the effort required to deliver end-to-end solutions.
Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support.
đ Internal Efficiency & Cross-Functional Support
Create and maintain technical documentation.
Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting.
Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed.
Support marketing and community efforts through technical content and use-case demonstrations.
Must-have
3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions.
Strong technical grounding in SaaS, APIs, and enterprise integrations â hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows.
Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences.
Experience with dashboards, internal tools, and process documentation.
Strong hands-on, organized mindset â comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment.
Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.
Fluent in English and Spanish, with eligibility to work in Spain.
Nice-to-have
AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively.
Builder mindset - has independently designed and built products, tools, or projects end-to-end.
Experience supporting Sales and Customer Success teams in a SaaS environment.
Ability to explain complex technical concepts to non-technical stakeholders
Extremely proactive and self-driven: you donât wait to be told what to do.
Curious and eager to learn, with a strong sense of ownership.
Skilled at collaborating with cross-functional teams and managing multiple stakeholders.
Customers and the Customer team trust you as their first stop for technical questions.
Custom solutions and integrations become a competitive advantage in customer satisfaction and retention.
Internal tools, automations, and data are reliable and well-maintained.
Technical processes become faster, clearer, and more scalable thanks to your work.
CV screening
HR interview
Challenge
Team meeting interview
Founders interview
Remote & Hybrid culture.
Office in Barcelona.
Great company culture â young, upbeat, and international work environment.
Flexible working schedule.
Open vacation policy and flexible holidays so you can take time off when you need it.
Training budget đ
Ticket transport đ
26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday đ
English & Spanish lessons đŹđ§ đŞđ¸
Flex compensation with Cobee (by Pluxee).
Referral bonus if you bring other talented people like you.
Please submit your rĂŠsumĂŠ along with a cover letter explaining why you are the ideal candidate for Landbot and this role. We look forward to hearing from you!
Manages customer relationships post-go-live, troubleshoots technical issues, and performs application maintenance and performance tuning for cloud procurement software.
Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the worldâs most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.
ROLE:
Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
Maintenance:
Change requests:
Upgrade solution:
Expertise in solution and Customer Satisfaction:
YOUR PROFILE
Skills and Experience:
Soft Skills :
WHAT HAPPENS NEXT
If your application fits this specific positionâs needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals â apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. Theyâre here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin
Experience life at Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what itâs like to work with us.
#LI-JS1
#LI-HYBRID
Own enterprise accounts end-to-end by resolving issues, driving adoption, managing escalations, and ensuring customers extract measurable value from their purchase.
About DevRev
At DevRev, weâre building the future of work with Computer â your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers â updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role
The AI Outcomes Manager is DevRevâs unified post-sales owner â bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought.
You manage each account by its health and needs â proactively spotting risk and opportunity â rather than by whether a given interaction is labelled âsupportâ or âsuccess.â AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection â so you can focus on what AI canât do: complex judgment, strategic enablement, relationship building, and
driving outcomes. Youâll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.
What youâll own
Your portfolio â a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.
The customer relationship, end-to-end
â Own accounts from implementation and go-live through adoption, renewal health, and expansion.
â Be the customerâs single point of trust â no handoffs, in good times and bad.
â Stay accountable for the outcome even when another team is responsible for the underlying work (âmore accountability, less responsibilityâ).
Implementation & go-live
â Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev ¡ Customer Experience â Customer Outcomes 1
â Validate what was sold against whatâs feasible; close gaps and secure sign-off.
â Own go/no-go readiness â flag risk and hold the line when a launch isnât ready. Ticket lifecycle, powered by AI
â Respond within SLA â AI drafts, you review and personalize.
â Validate and correct AIâs classification and severity; your corrections train the model.
â Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.
Adoption & value
â Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach.
â Run enablement sessions; compare entitlements to actual usage and close adoption gaps.
â Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.
Relationship & commercial
â Keep relationships multi-threaded and engage executive sponsors.
â Act on account signals before the customer raises a problem.
â Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.
Who weâre looking for
â Technically oriented and AI-capable â comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.
â An owner â you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.
â A strong communicator â you run customer calls confidently and write clear RCAÂ reports and QBR materials.
â AI-native â you embrace AI as your operating layer, actively train the model, and measure your own leverage.
â Commercially aware â you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.
â Comfortable with ambiguity â this is a new operating model; youâll help shape it, not just follow playbooks.
â Deep in at least one domain â with the ability to cross-train and advise.
Qualifications
â Minimum a B.Tech (or equivalent bachelorâs degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).
â 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).
â Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
â Background in fintech, enterprise SaaS, or high-volume support environments preferred.
â Experience across both support and success motions is highly valued.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Provides technical support and expertise to healthcare customers, manages escalations, oversees configuration changes, and drives product adoption.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers â spanning medical practices, hospitals, and health systems â and $100 million+ in annual revenue.
PerfectServeâs mission is to accelerate speed to care by optimizing provider schedules and routing communications â including messages, pages, calls, and alerts â to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like GartnerÂŽ and KLAS Research have consistently validated our approach:
At PerfectServe, youâll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you donât have to be in product to make in impact â everybody at PerfectServe contributes to important work that moves the business forward.
If youâre looking for a well-established, tech-forward company full of smart people doing meaningful work, youâve found the right place!
The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence. This role delivers tactical day-to-day support, manages escalated issues, and oversees complex configuration changes for all business segments.
What You Will Do
⢠Provide tactical day-to-day technical support to operational contacts.
⢠Understand clinical workflows and apply PerfectServe solutions to improve them.
⢠Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.
⢠Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.
⢠Manage, resolve and document complex and escalated requests and configuration changes.
⢠Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.
⢠Contribute to product, process, and best practice documentation.
⢠Provide tier-three technical support and collaborate on product feedback and enhancement requests.
⢠Investigate and thoroughly document reported technical client concerns
What You Will Bring
⢠Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
⢠Ability to manage multiple tasks and resolve technical issues under pressure.
⢠Excellent relationship-building, written, and verbal communication skills.
⢠Exceptional customer service mindset with a commitment to exceeding expectations.
⢠Adaptability, strong work ethic, and motivation to grow professionally.
Essential Qualifications
⢠Bachelorâs degree or equivalent experience.
⢠1+ years experience with PerfectServe implementation or support preferred.
⢠2+ years experience supporting SaaS customers or troubleshooting technical workflows.
⢠Healthcare or clinical workflow experience preferred.
⢠Proficiency in reporting tools (e.g., Looker) is a plus.
⢠Ability to travel occasionally (less than 10%).
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. Youâll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $50,000 - $55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidateâs experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServeâs cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
Provides technical expertise to customers using Apache Airflow, solving complex data engineering and platform issues while building deep product knowledge.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache AirflowÂŽ. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the worldâs leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.
As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. Youâll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.
CRE is Astronomerâs support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.
When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.
This role requires a mandatory in-person interview as part of the interview process.
Learn and build expertise across several software engineering disciplines, including:
Airflow and data engineering
Kubernetes
Cloud Engineering
Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.
Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, youâll see it all here.
Spend up to 20% of your time on side projects that contribute to Astronomerâs overall success, such as contributing to the open-source Airflow repository or developing Astronomerâs internal monitoring and alerting systems built on Airflow.
Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
Work directly with our customersâ data engineers, system admins, DevOps teams, and management.
Provide feedback from your experience that can shape the direction of the Airflow project.
Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide âwhite gloveâ guidance on the path to production.
Participate remotely within a fully distributed team.
Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
Participate in paid on-call rotation for weekend coverage.
Data Engineering background
4 years of experience with Python
1 year of experience in Airflow administration and DAG creation
Experience with Kubernetes/Docker/Containers
Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
Problem-solving and troubleshooting abilities
Ability to work well with autonomy and independence
Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom
Experience mentoring junior team members
Contributions to open-source projects
Customer Support experience
Familiarity with SQL and PostgreSQL
Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools
The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
#LI-Fulltime
#LI-Remote
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Strategic advisor and executive relationship owner for enterprise clients, managing long-term outcomes, renewals, upsells, and competitive positioning.
ABOUT CORDIAL
We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketingâboth in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and humanâfor consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. Weâre building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
OUR VALUES
POSITION SUMMARY
The Senior Client Success Manager reports to the Senior Director of Client Success and serves as the strategic advisor and executive relationship owner for a portfolio of Cordialâs enterprise clients. Cordial operates a solutions-led model, meaning the Solutions team owns day-to-day client execution: platform configuration, technical problem-solving, and program delivery. The Senior CSM operates above that layer, accountable for client outcomes, commercial performance, and long-term strategic direction. This role is the connective tissue between the clientâs business goals and everything Cordial brings to bear on their behalf. Core focus areas include executive engagement, strategic roadmap development, full commercial ownership (renewals and upsells), AI-informed client strategy, escalation management, and proactive competitive positioning.
This role is located in NY and the individual must be willing to visit a client on average 2x per week in the city.
WHAT YOUâLL DO
Serve as the strategic advisor. You are the clientâs most senior point of contact at Cordial. Not the day-to-day operator, but the person they call when theyâre thinking about where their program needs to go next. You bring a point of view, challenge their thinking, and connect their business goals to Cordialâs capabilities in ways that drive measurable impact.
Own client outcomes, not client tasks. Cordialâs Solutions team handles day-to-day execution. Your job is to ensure that work is always moving in the right direction, aligned to the clientâs success plan, tied to their business objectives, and delivered with the level of quality that retains and grows the relationship. Youâre accountable for outcomes.
Lead executive engagement. You own business relationships all the way to the C-suite within your client portfolio. You run executive business reviews, bring strategic recommendations, and position Cordial as a long-term growth partner, not just a vendor.
Drive the strategic roadmap. You develop and maintain a forward-looking success plan for each client that reflects their business priorities, martech strategy, and Cordialâs evolving capabilities, including AI-driven features. You help clients think beyond their current program and see whatâs possible.
Own the full commercial relationship. You own renewals, upsells, and expansion end to end: from forecasting and opportunity identification through negotiation and contract execution. You proactively find growth by understanding where clients can go deeper with Cordial across new channels, expanded use cases, and emerging capabilities.
Bring AI into the conversation. You stay genuinely current on how AI is reshaping marketing: predictive personalization, send-time optimization, generative content, intelligent segmentation. You help clients understand how to apply these capabilities within Cordial and bring that fluency into every strategy conversation.
Manage escalations with authority. When something goes wrong, clients look to you. You lead escalations with calm and accountability, coordinating internally across Solutions, Product, and Engineering, and communicating clearly with client stakeholders until resolution.
Protect and grow the portfolio. You stay ahead of competitive threats, track client health proactively, and identify risk early. You donât wait for a renewal conversation to surface a problem.
Represent CS cross-functionally. You are the clientâs voice internally, partnering with Product, Engineering, Sales, and Marketing to surface client needs, inform the roadmap, and contribute to Cordialâs go-to-market narrative.
WHAT YOU BRING
BONUS POINTS
COMPENSATION & BENEFITS
$115,000.00 - $145,000.00 base salary annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordialâs compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once youâve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
WORK AUTHORIZATION
As of January 1, 2026, Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related documentation for immigration purposes, including letters supporting visa applications, renewals, transfers, or work authorization, for new hires.
Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once youâve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Manages daily execution and quality assurance of Media Intelligence Digest deliveries for client accounts, meeting strict deadlines and service standards.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rackâs AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PRâs impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
Weâre looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.
In this role, youâll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. Youâll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.
Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.
Within this role, youâll be successful by:
This role is based in Bulgaria and is aligned to support our North American morning operations. The standard working schedule is 12:00 PM to 8:00 PM Bulgaria time (EET/EEST, depending on daylight saving time), providing coverage during the early morning hours in the Eastern Time zone.
Below youâll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
The gross monthly salary for this role in Bulgaria is approximately 1,600+ EUR.
Remote Work, Forever
Transparent & Fair Compensation
Health & Wellness
Time Off & Family Benefits
Learning and Development
Inclusive, Customer-First Culture
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Manages a portfolio of mid-market merchant accounts, driving retention and expansion through strategic engagement, onboarding support, and data-driven prioritization.
Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.
This role requires the ability to balance proactive strategy with portfolio efficiency, use data and health signals to focus time where it will have the greatest impact, and deliver a consistently strong merchant experience at scale.
Right away, weâve listed what we think youâll be spending your time on. Weâre growing fast, and growth means the challenges weâll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so weâll be looking for you to have examples of when youâve tackled these challenges throughout your career. Weâve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we donât expect you to fit exactly in a box of requirements.
At Loop, weâre intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.
For this position, we are looking for a teammate located in the United States.
Your main priority is to make our merchants successful, and youâll use any and all of your resources to make it happen.
Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.
Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize your book of business and determine where proactive intervention will have the greatest impact.
Lead complex renewal and commercial conversations, clearly articulating Loopâs value and competitive differentiation to stakeholders across the merchantâs organization.
Youâll partner cross-functionally with Account Executives to cross-sell our products to your existing merchant base.
3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
Youâve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts.
You know what itâs like to be accountable for revenue goals, and youâve accomplished (or exceeded!) them in the past.
You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.
Host quarterly business reviews with your key accounts, showing up with content that aligns merchants priorities to Loopâs capabilities and the outcomes that matter most to their business.
Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.
Increase the usage and adoption of all Loopâs features by communicating new feature updates to your accounts, focusing on the value theyâll provide to that specific merchant.
Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.
Youâve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.
You love data, and youâve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers.
You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.
Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.
You can share a couple examples of how youâve thoughtfully shared customer feedback that led to updates to your product.
You understand the different stages of the customer journey, and that thereâs a difference in how they should be communicated with.
Use AI, automation, templates, and operating rhythms to reduce manual work, improve consistency, and create more time for high-impact merchant engagement.
Partner effectively with Sales, Onboarding, Support, Product, Solutions, and other teams to move merchant needs forward with clear context and ownership.
Navigate merchant issues through the appropriate channels, maintain clear communication, and stay accountable for the overall merchant experience even when another team owns the resolution.
Surface recurring merchant feedback and product themes with clear examples, business impact, and appropriate expectations about potential action.
You have managed a sizable portfolio while maintaining strong organization, responsiveness, and proactive engagement.
You can explain how you use AI or automation to work more efficiently and improve the quality or consistency of customer support.
You collaborate well across teams and can create momentum without relying on direct authority.
You can share examples of customer feedback that contributed to product, process, or service improvements.
$75,000 - $100,000 a year
This position is also eligible for an annual commission expected to be 25% of your base salary.
We know that making decisions about your career and compensation is a huge deal. Because of that, weâre incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. Weâve outlined some important information for you here, but please know thereâs a lot more to compensation than we can cover in this job posting.
The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.
The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.
Great humans deserve great benefits! At Loop, youâll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.
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Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. Thatâs where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, weâre building a connected commerce operations suite â powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the worldâs most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect youâll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career â a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
You can review our privacy notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responds to voter inquiries via calls and messages, resolves election-related issues, and provides voting information for Civitech clients.
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since our founding in 2019, over 500 partnersâa range of nonprofit organizations, national political committees, and individual campaignsâhave utilized Civitechâs tools to reach tens of millions of voters to help create a more equitable and progressive democracy.
Civitech is a remote-first company hiring within our current footprint of 30 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, IN, MA, MD, MI, MN, NC, ND, NH, NJ, NV, NY, OH, PA, SD, TN, TX, VA, WA, WI, WY). We maintain a physical co-working and collaboration headquarters in Austin, TX.
Our Commitment to Diversity & Representation:
It is structurally vital that our team reflects the rich diversity of the organizations and communities we seek to serve. We strongly and explicitly encourage women, people of color, LGBTQIA+ individuals, and members of other groups traditionally underrepresented in the technology sector to apply.
We act with Integrity â At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
We are Changemakers â As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
We are Collaborators â Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
We are Bold â We recognize that disruptive change wonât come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.
The Client Success Support Specialist is the primary point of contact for voters who receive election-related mail from Civitech and our clients. Your main responsibilities will include responding to incoming calls, addressing voter issues, and providing accurate information on voting-related resources. You will utilize effective communication and active listening skills to understand votersâ needs and provide appropriate solutions. You will also maintain detailed records of interactions, process voter requests, and escalate complex issues to leadership for further assistance.
The ideal candidate should possess efficient verbal and written communication skills, a friendly and patient demeanor, and the ability to thrive in a fast-paced environment. Prior experience in a call center or customer service role is preferred but not mandatory. Join our team and embark on a rewarding career where you can make a difference in our democracy every day!
About our Client Success Team: The Client Success Team is focused on delivering services, building strong relationships with our clients, and ensuring our clients ultimately achieve their electoral goals. This means being responsive, professional, and organized to ensure that clients repeatedly turn to Civitech to achieve their goals.
Handle inbound and outbound calls from voters, addressing their inquiries, concerns, or requests.
Provide exceptional service by actively listening to voters, empathizing with their issues, and providing appropriate solutions or assistance.
Accurately document voter interactions, concerns, or requests in Civitechâs support software for future reference, reporting, and analysis.
Handle voter complaints or escalations in a professional and diplomatic manner, aiming to deescalate tense conversations and find a suitable resolution.
Adhere to established call center procedures, guidelines, and scripts to maintain consistency in communication and ensure compliance with company policies and state laws.
Efficiently manage call handling time to meet performance targets, such as call duration, call volume, and service level agreements.
Demonstrate empathy, patience, and effective communication skills when dealing with voters, especially in challenging or stressful situations.
Potential to support on text chase programs (responding to inbound text messages) via a texting application, as needed.
Experience working in client success or a call center environment is preferred but not required.
Effective verbal and written communication skills.
Active listening skills to understand voter inquiries and concerns.
Strong customer service orientation, focusing on providing a positive experience.
Ability to handle difficult or irate voters with empathy and professionalism.
Proficiency in using computer systems, software, and call center technology.
Collaborative mindset, working well with team members and supervisors.
Flexibility to adapt to changing outreach efforts and call center procedures.
Quick decision-making ability to resolve voter concerns or escalate them appropriately.
Track record of achieving and maintaining performance metrics, such as average handle time and first-call resolution rates.
Comfortable working in a fast-paced and occasionally stressful call center environment.
Availability to work flexible hours, including evenings, weekends, and holidays.
Conversational Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali are a plus but not required.
$20 - $20 an hour
This is a seasonal W2 position. The position will run through November, with potential to extend.
Rate: $20/ hour
Hours will vary each week and will be based upon demand. You can expect to work at least 20 hours per week but up to 40 hours per week during periods of high volume.
The regular hours of operation are 8 am to 8 pm ET Monday - Friday. You will work one six-hour shift per day, either 8 am to 2 pm ET or 2 pm to 8 pm ET.
Weekend hours may be added from mid-October to early November.
This position is fully remote. Candidates must have access to their own computer or tablet and a reliable internet connection; Civitech does not provide equipment for this role.
Sponsorship: Civitech is unable to provide visa sponsorship at this time; all applicants must possess independent US work authorization.
Employment Eligibility: Civitech utilizes E-Verify to verify eligibility to work in the United States. This verification step occurs strictly after a formal offer has been extended and accepted, following the completion of Form I-9. Please find more information about our participation in this program here.
Equal Opportunity Employer: Civitech provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or protected veteran status, in strict accordance with federal, state, and local compliance standards.
Provides technical implementation and customer support for subscription billing and quote-to-cash workflows on the Zuora platform.
Manages customer relationships and ensures successful adoption of sustainability impact intelligence platform for fashion supply chain clients.
Supports customers in APAC region, manages their success with Worldly's sustainability impact intelligence platform.
Provides customer service support to clients seeking debt relief and financial assistance solutions.
Provides technical support to domain registrar customers via phone, chat, and email, diagnosing and resolving issues related to domains, hosting, and DNS.
Headquarters: Oregon USA
URL: https://porkbun.com
Live Technical Support Representative â Full-Time â $40,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If youâre good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
Porkbun is a fully remote domain name registrar. Weâre looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.
From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions directly to consumers. Our no-nonsense interface and super-affordable prices mean weâre adding new customers at a fantastic rate. We have become the go-to registrar for tech-savvy individuals such as developers. At the same time, bargain-hunters are thrilled to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews, youâll see thatâs not just our own bias talking. But even the easiest-to-use interface canât solve every customer problem.
Typical issues:
âHow do I connect my domain to Shopify?â
âHow do I transfer my domain to Porkbun?â
âMy website isnât working.â
âHow do I purchase WordPress hosting?â
âWhy didnât my payment go through?â
âHow do I connect my hosted email to Outlook?â
âWhy is your company named Porkbun?â
Experience â professional or personal â with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.Â
Important skills:
You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours )
You can write emails with a professional tone
You love the feeling of making a customer happy
Youâre an excellent problem solver
You have at least two years of tech support experience, either at an internal help desk or customer-facing position
Experience with domains, DNS, or hosting
You have a steady Internet connection and a quiet room to work out of
You work efficiently in a remote work environment
You are perfectly fine with horrible hilarious puns
Compensation: Starting pay: $40,000 / year + benefits. Applicants with multiple years of professional experience in a domain registrar or hosting company may be eligible for a higher starting salary.
This position offers full medical, dental, and vision benefits (single), starting after 90 days; optional Spouse or Family medical receives a 50% employer contribution. A simple IRA plan with a matching 3% company contribution is available after the first year.
How to apply:Â If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.
Attach your resume and cover letter to an email as two separate .pdf documents
Address your email with the subject line âTechnical Support Representativeâ
Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:
Are you based in the USA and eligible for employment (Yes/No)?
Are you available and interested in working both Saturday and Sunday(Yes/No)?
Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
Send that email with attachments to careers+support@porkbun.com
We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.
We are hiring for the following standard shifts (all times Pacific): Â
We are hiring for the following shift. Available Shifts:
We believe that to do your job well, you need to take paid breaks â all 8-hour shifts include a total of one hour of paid breaks.
Our hiring process: We run a three-round interview process. Your interview process is run by the roleâs direct manager, and culminates in an interview with our CEO. Before round 1 you'll need two professional references, including at least one direct manager. We don't contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.
Why work for Porkbun:Â Weâre making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. We have seen incredible growth in our business fueled by word of mouth, savvy marketing, and mass-market accolades such as being recognized by USA Today and Forbes Advisor as the Best Domain Registrar. We are the #1 registrar as ranked by our 100% real TrustPilot customer reviews. We have over 500,000 active customers and nearly 4,000,000 domains under management. But we're a small team, and that means a single, motivated individual can make a huge impact.
Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but weâre not blind optimists; instead, our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.
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