Leads customer success strategy and team to drive retention, expansion, and satisfaction for enterprise and startup clients using ElevenLabs' AI voice and agent platforms.

Supervises and coaches customer care specialists, monitors interactions across channels, provides training and real-time feedback to ensure quality service delivery.

Senior manager oversees merchant support operations for payment platform products across Latin America and Caribbean, leading level 1-2 support teams and ensuring client experience excellence.

Provides inbound customer support to Visa cardholders via phone, handling inquiries and maintaining cardholder data while adhering to policies and quality standards.

Supervises and coaches customer care specialists, monitors interactions across channels, and provides training and real-time feedback to ensure team performance and customer satisfaction.

Leads customer success strategy and team to drive retention, expansion, and satisfaction for ElevenLabs' enterprise and startup customers.

Supervises a technical support team, resolves complex client issues, and leads training and process improvements for a financial services company.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive product improvements based on support patterns.

Manages data feed onboarding for financial clients by handling authorizations, provisioning accounts, communicating workflows, and coordinating with internal teams and data providers.

Lead a technical support team, manage performance metrics, coach specialists on complex customer issues, and drive process improvements through cross-functional advocacy.

Manages post-sale client relationships and drives product adoption and performance optimization for a portfolio of Visa clients.

Guides clients through data feed onboarding, manages account authorization and provisioning, and resolves connectivity issues with financial data sources.

Resolve customer support requests in Japanese for language learning app users via chat and email, diagnose issues, and escalate technical problems to engineering.

Resolves customer support requests in Japanese via chat and email, handles billing/account issues, and shares user feedback with product teams.

Reviews pathology tissue samples for accuracy and completeness, interprets reports, enters data, and resolves discrepancies in a clinical laboratory setting.

Handles high-volume customer support tasks including user rostering, license management, permissions updates, and data administration for an educational software platform.

Handle customer support requests in Japanese via chat and email, resolve subscription/billing/app issues, and escalate bugs to engineering.

Customer Success Manager owns stadium and arena relationships, proactively monitors high-volume venues, and ensures kiosk systems operate flawlessly during critical events.

Drive customer adoption and expansion of an AI automation platform, acting as a trusted advisor from onboarding through renewals while gathering product feedback.

Manages customer relationships for sports venue clients from implementation through renewal, monitoring AI-powered kiosk performance and proactively addressing issues.