Manages technical implementation, onboarding, and ongoing success for customers, ensuring product adoption and satisfaction.

Handles inbound and outbound calls for in-home health assessment scheduling, processing patient appointments and inquiries.

Manages a portfolio of North American customers through onboarding, adoption, and retention while serving as a trusted advisor and subject matter expert on app store optimization.

Manages a portfolio of North American customer accounts, driving onboarding, adoption, retention, and upsells while serving as a trusted advisor on app store optimization and platform usage.

Investigates and resolves complex technical issues for customers using Wiz's cloud security platform across AWS, Azure, and GCP environments.

Handle patient support via chat and email for a digital healthcare platform, resolving issues and improving customer experience while using AI tools to enhance workflows.

Provide personalized customer support to telehealth patients via chat and email, resolve issues independently, and identify patterns to improve patient care processes.

Handle inbound customer inquiries via phone, email, and chat for a fintech company, providing support to cardholders and card administrators.

Provides customer support to users and partners via email, chat, phone, and social media while serving as a brand ambassador for the food waste reduction mission.

Provide personalized patient support via chat and email while collaborating with internal teams to resolve healthcare questions and drive onboarding conversion.

Handle inbound customer inquiries via phone, email, and live chat for a fintech company, providing support to cardholders and card administrators.

Leads a team of customer support representatives, manages escalations, develops training programs, and drives customer satisfaction initiatives for complex audio products.

Manages high-touch customer accounts to drive product adoption, maximize value, mitigate churn, and identify expansion opportunities while serving as the primary customer advocate.

Provides Tier 2 technical support for EHR/EMR healthcare software systems, troubleshooting complex issues and escalations from Tier 1 teams.

Manages a portfolio of high-value accounts to drive product adoption, maximize customer value, and prevent churn while identifying expansion opportunities.

Guides new SaaS customers through structured onboarding, training, and adoption while coordinating cross-functional handoffs and tracking progress against success metrics.

Guides new SaaS customers through structured onboarding, training, and adoption while coordinating cross-functional handoffs to support and success teams.

Manages loan pipelines and client relationships by coordinating between brokers, lenders, and internal teams to ensure smooth loan processing and timely closings.

Virtual assistant handles billing customer inquiries, processes claims, validates rate sheets, and maintains billing records using Excel.

Bilingual customer service representative handling member and provider interactions, back-office tasks, and case management for a health insurance company.