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Executes daily delivery of Media Intelligence Digests for clients, performs quality assurance reviews, and coordinates with cross-functional teams to meet strict service-level deadlines.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rackâs AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PRâs impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
Weâre looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.
In this role, youâll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. Youâll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.
Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.
Within this role, youâll be successful by:
This role is based in Bulgaria and is aligned to support our North American morning operations. The standard working schedule is 12:00 PM to 8:00 PM Bulgaria time (EET/EEST, depending on daylight saving time), providing coverage during the early morning hours in the Eastern Time zone.
Below youâll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
The gross monthly salary for this role in Bulgaria is approximately 1,600+ EUR.
Remote Work, Forever
Transparent & Fair Compensation
Health & Wellness
Time Off & Family Benefits
Learning and Development
Inclusive, Customer-First Culture
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Manages daily execution and quality assurance of Media Intelligence Digest deliveries for client accounts, meeting strict deadlines and service standards.
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rackâs AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PRâs impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
Weâre looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.
In this role, youâll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. Youâll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.
Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.
Within this role, youâll be successful by:
This role is based in Bulgaria and is aligned to support our North American morning operations. The standard working schedule is 12:00 PM to 8:00 PM Bulgaria time (EET/EEST, depending on daylight saving time), providing coverage during the early morning hours in the Eastern Time zone.
Below youâll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
The gross monthly salary for this role in Bulgaria is approximately 1,600+ EUR.
Remote Work, Forever
Transparent & Fair Compensation
Health & Wellness
Time Off & Family Benefits
Learning and Development
Inclusive, Customer-First Culture
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
#LI-Remote
Responds to voter inquiries via calls and messages, resolves election-related issues, and provides voting information for Civitech clients.
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building the tools and infrastructure needed to increase civic participation, empower Democratic candidates to win, and support the success of progressive causes. Since our founding in 2019, over 500 partnersâa range of nonprofit organizations, national political committees, and individual campaignsâhave utilized Civitechâs tools to reach tens of millions of voters to help create a more equitable and progressive democracy.
Civitech is a remote-first company hiring within our current footprint of 30 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, IN, MA, MD, MI, MN, NC, ND, NH, NJ, NV, NY, OH, PA, SD, TN, TX, VA, WA, WI, WY). We maintain a physical co-working and collaboration headquarters in Austin, TX.
Our Commitment to Diversity & Representation:
It is structurally vital that our team reflects the rich diversity of the organizations and communities we seek to serve. We strongly and explicitly encourage women, people of color, LGBTQIA+ individuals, and members of other groups traditionally underrepresented in the technology sector to apply.
We act with Integrity â At Civitech, we hold ourselves to the highest standards and value open and transparent communications with all of our stakeholders. Our rigorous approach to product design, testing, and data science leads to accurate assessments of our outcomes and challenges us to constantly improve our tools.
We are Changemakers â As a team, Civitech seeks to make transformational change in our democracy by eliminating obstacles meant to hamper contribution from every member of the community.
We are Collaborators â Buoyed by our mission, we look for opportunities to partner with everyone committed to making democracy easier to participate in. We seek to understand the challenges our partners face and use our skills and creativity to help them solve them.
We are Bold â We recognize that disruptive change wonât come with doing business as usual. Civitech seeks to revolutionize civic participation by bringing innovation and creativity to politics.
The Client Success Support Specialist is the primary point of contact for voters who receive election-related mail from Civitech and our clients. Your main responsibilities will include responding to incoming calls, addressing voter issues, and providing accurate information on voting-related resources. You will utilize effective communication and active listening skills to understand votersâ needs and provide appropriate solutions. You will also maintain detailed records of interactions, process voter requests, and escalate complex issues to leadership for further assistance.
The ideal candidate should possess efficient verbal and written communication skills, a friendly and patient demeanor, and the ability to thrive in a fast-paced environment. Prior experience in a call center or customer service role is preferred but not mandatory. Join our team and embark on a rewarding career where you can make a difference in our democracy every day!
About our Client Success Team: The Client Success Team is focused on delivering services, building strong relationships with our clients, and ensuring our clients ultimately achieve their electoral goals. This means being responsive, professional, and organized to ensure that clients repeatedly turn to Civitech to achieve their goals.
Handle inbound and outbound calls from voters, addressing their inquiries, concerns, or requests.
Provide exceptional service by actively listening to voters, empathizing with their issues, and providing appropriate solutions or assistance.
Accurately document voter interactions, concerns, or requests in Civitechâs support software for future reference, reporting, and analysis.
Handle voter complaints or escalations in a professional and diplomatic manner, aiming to deescalate tense conversations and find a suitable resolution.
Adhere to established call center procedures, guidelines, and scripts to maintain consistency in communication and ensure compliance with company policies and state laws.
Efficiently manage call handling time to meet performance targets, such as call duration, call volume, and service level agreements.
Demonstrate empathy, patience, and effective communication skills when dealing with voters, especially in challenging or stressful situations.
Potential to support on text chase programs (responding to inbound text messages) via a texting application, as needed.
Experience working in client success or a call center environment is preferred but not required.
Effective verbal and written communication skills.
Active listening skills to understand voter inquiries and concerns.
Strong customer service orientation, focusing on providing a positive experience.
Ability to handle difficult or irate voters with empathy and professionalism.
Proficiency in using computer systems, software, and call center technology.
Collaborative mindset, working well with team members and supervisors.
Flexibility to adapt to changing outreach efforts and call center procedures.
Quick decision-making ability to resolve voter concerns or escalate them appropriately.
Track record of achieving and maintaining performance metrics, such as average handle time and first-call resolution rates.
Comfortable working in a fast-paced and occasionally stressful call center environment.
Availability to work flexible hours, including evenings, weekends, and holidays.
Conversational Spanish, Chinese, Hindi, Korean, Vietnamese, Punjabi, or Bengali are a plus but not required.
$20 - $20 an hour
This is a seasonal W2 position. The position will run through November, with potential to extend.
Rate: $20/ hour
Hours will vary each week and will be based upon demand. You can expect to work at least 20 hours per week but up to 40 hours per week during periods of high volume.
The regular hours of operation are 8 am to 8 pm ET Monday - Friday. You will work one six-hour shift per day, either 8 am to 2 pm ET or 2 pm to 8 pm ET.
Weekend hours may be added from mid-October to early November.
This position is fully remote. Candidates must have access to their own computer or tablet and a reliable internet connection; Civitech does not provide equipment for this role.
Sponsorship: Civitech is unable to provide visa sponsorship at this time; all applicants must possess independent US work authorization.
Employment Eligibility: Civitech utilizes E-Verify to verify eligibility to work in the United States. This verification step occurs strictly after a formal offer has been extended and accepted, following the completion of Form I-9. Please find more information about our participation in this program here.
Equal Opportunity Employer: Civitech provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or protected veteran status, in strict accordance with federal, state, and local compliance standards.
Supports customers in APAC region, manages their success with Worldly's sustainability impact intelligence platform.
Provides customer service support to clients seeking debt relief and financial assistance solutions.
Provides technical support to domain registrar customers via phone, chat, and email, diagnosing and resolving issues related to domains, hosting, and DNS.
Headquarters: Oregon USA
URL: https://porkbun.com
Live Technical Support Representative â Full-Time â $40,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If youâre good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
Porkbun is a fully remote domain name registrar. Weâre looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.
From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions directly to consumers. Our no-nonsense interface and super-affordable prices mean weâre adding new customers at a fantastic rate. We have become the go-to registrar for tech-savvy individuals such as developers. At the same time, bargain-hunters are thrilled to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews, youâll see thatâs not just our own bias talking. But even the easiest-to-use interface canât solve every customer problem.
Typical issues:
âHow do I connect my domain to Shopify?â
âHow do I transfer my domain to Porkbun?â
âMy website isnât working.â
âHow do I purchase WordPress hosting?â
âWhy didnât my payment go through?â
âHow do I connect my hosted email to Outlook?â
âWhy is your company named Porkbun?â
Experience â professional or personal â with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.Â
Important skills:
You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours )
You can write emails with a professional tone
You love the feeling of making a customer happy
Youâre an excellent problem solver
You have at least two years of tech support experience, either at an internal help desk or customer-facing position
Experience with domains, DNS, or hosting
You have a steady Internet connection and a quiet room to work out of
You work efficiently in a remote work environment
You are perfectly fine with horrible hilarious puns
Compensation: Starting pay: $40,000 / year + benefits. Applicants with multiple years of professional experience in a domain registrar or hosting company may be eligible for a higher starting salary.
This position offers full medical, dental, and vision benefits (single), starting after 90 days; optional Spouse or Family medical receives a 50% employer contribution. A simple IRA plan with a matching 3% company contribution is available after the first year.
How to apply:Â If the above describes you, please follow the instructions below EXACTLY and respond accurately -- failure to do so means we will filter out your application.
Attach your resume and cover letter to an email as two separate .pdf documents
Address your email with the subject line âTechnical Support Representativeâ
Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:
Are you based in the USA and eligible for employment (Yes/No)?
Are you available and interested in working both Saturday and Sunday(Yes/No)?
Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
Send that email with attachments to careers+support@porkbun.com
We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.
We are hiring for the following standard shifts (all times Pacific): Â
We are hiring for the following shift. Available Shifts:
We believe that to do your job well, you need to take paid breaks â all 8-hour shifts include a total of one hour of paid breaks.
Our hiring process: We run a three-round interview process. Your interview process is run by the roleâs direct manager, and culminates in an interview with our CEO. Before round 1 you'll need two professional references, including at least one direct manager. We don't contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.
Why work for Porkbun:Â Weâre making a big splash in a multi-billion-dollar industry, like a pig running through a puddle. We have seen incredible growth in our business fueled by word of mouth, savvy marketing, and mass-market accolades such as being recognized by USA Today and Forbes Advisor as the Best Domain Registrar. We are the #1 registrar as ranked by our 100% real TrustPilot customer reviews. We have over 500,000 active customers and nearly 4,000,000 domains under management. But we're a small team, and that means a single, motivated individual can make a huge impact.
Porkbun is committed to a policy of nondiscrimination in employment on any basis. This is a fun place to work, but weâre not blind optimists; instead, our culture thrives on clear-eyed assessments to recognize and solve problems. Also, everyone who works here is genuinely nice. If this sounds like heaven to you, please apply.
Â
Manages CRM records, schedules, and sales follow-up tasks in Pipedrive for a busy sales professional, handling day-to-day inquiry administration and customer communication.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A New Zealand-based supplier of premium timber products is seeking a part-time CRM & Sales Support Virtual Assistant to support a busy traveling sales professional with day-to-day inquiry management, CRM administration, and routine sales follow-up.
The company works closely with architects and interior designers during the specification and design process, with construction professionals and trades ultimately purchasing its products. The role is designed to take ownership of the lower-to-mid-level sales administration and follow-up tasks that do not require the salespersonâs technical product expertise.
The ideal candidate is highly organized, communicates professionally, and can consistently keep inquiries, tasks, customer information, and next steps moving through Pipedrive without requiring significant oversight.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Maintain accurate and complete customer and lead records within Pipedrive
Attend daily Zoom or Microsoft Teams meetings to review priorities, focus areas, and assigned tasks.
Assist with calendar management, including scheduling, updating, and organizing appointments and meetings.
Record inquiries, meeting notes, follow-up requirements, and sales activity
Update CRM tasks, statuses, and next steps
Clear routine tasks from the salespersonâs CRM and task inbox
Ensure important information and customer activity are consistently documented
Help maintain an organized and current sales pipeline
Assist with incoming customer and prospect inquiries
Complete routine follow-up that does not require technical product consultation
Gather additional information needed to progress inquiries
Coordinate sample requests and related administrative requirements
Assist with organizing quotation requests for the appropriate internal team member
Ensure inquiries receive timely, high-quality, personalized responses
Coordinate and book meetings as required
Record and organize meeting notes
Convert voice notes and instructions from the salesperson into actionable CRM tasks
Track outstanding follow-ups and ensure routine actions are completed
Help keep opportunities progressing while the salesperson is traveling or focused on higher-value sales activity
Conduct light-touch phone follow-up as the role develops
Confirm receipt of samples, information, or other materials
Follow up on straightforward next steps with prospective customers
Escalate technical or consultative conversations to the salesperson
Maintain professional communication consistent with the companyâs customer experience
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Highly organized with excellent follow-through
Strong customer service and sales support mindset
Comfortable working independently from instructions and voice notes
Excellent written and verbal English communication
Detail-oriented with disciplined CRM habits
Able to distinguish routine administrative follow-up from conversations requiring technical expertise
Professional and personable when communicating with architects, designers, and construction professionals
Proactive about keeping tasks and opportunities moving forward
Pipedrive CRM
Email Platforms
Calendar & Scheduling Tools
Microsoft Office / Google Workspace
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Manages CRM records in Pipedrive, handles sales inquiries and follow-ups, and provides administrative support to a traveling sales professional.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A New Zealand-based supplier of premium timber products is seeking a part-time CRM & Sales Support Virtual Assistant to support a busy traveling sales professional with day-to-day inquiry management, CRM administration, and routine sales follow-up.
The company works closely with architects and interior designers during the specification and design process, with construction professionals and trades ultimately purchasing its products. The role is designed to take ownership of the lower-to-mid-level sales administration and follow-up tasks that do not require the salespersonâs technical product expertise.
The ideal candidate is highly organized, communicates professionally, and can consistently keep inquiries, tasks, customer information, and next steps moving through Pipedrive without requiring significant oversight.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Maintain accurate and complete customer and lead records within Pipedrive
Attend daily Zoom or Microsoft Teams meetings to review priorities, focus areas, and assigned tasks.
Assist with calendar management, including scheduling, updating, and organizing appointments and meetings.
Record inquiries, meeting notes, follow-up requirements, and sales activity
Update CRM tasks, statuses, and next steps
Clear routine tasks from the salespersonâs CRM and task inbox
Ensure important information and customer activity are consistently documented
Help maintain an organized and current sales pipeline
Assist with incoming customer and prospect inquiries
Complete routine follow-up that does not require technical product consultation
Gather additional information needed to progress inquiries
Coordinate sample requests and related administrative requirements
Assist with organizing quotation requests for the appropriate internal team member
Ensure inquiries receive timely, high-quality, personalized responses
Coordinate and book meetings as required
Record and organize meeting notes
Convert voice notes and instructions from the salesperson into actionable CRM tasks
Track outstanding follow-ups and ensure routine actions are completed
Help keep opportunities progressing while the salesperson is traveling or focused on higher-value sales activity
Conduct light-touch phone follow-up as the role develops
Confirm receipt of samples, information, or other materials
Follow up on straightforward next steps with prospective customers
Escalate technical or consultative conversations to the salesperson
Maintain professional communication consistent with the companyâs customer experience
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Highly organized with excellent follow-through
Strong customer service and sales support mindset
Comfortable working independently from instructions and voice notes
Excellent written and verbal English communication
Detail-oriented with disciplined CRM habits
Able to distinguish routine administrative follow-up from conversations requiring technical expertise
Professional and personable when communicating with architects, designers, and construction professionals
Proactive about keeping tasks and opportunities moving forward
Pipedrive CRM
Email Platforms
Calendar & Scheduling Tools
Microsoft Office / Google Workspace
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Provides technical helpdesk support to clients as a contracted support agent for an outsourcing solutions provider.
Handles inbound customer inquiries and support tickets during night shift weekday hours to resolve customer issues and improve satisfaction.
Provides Level 1 technical support to hosting clients, troubleshooting issues and escalating complex problems to senior teams.
Provides first-level technical and business support to clients, handling inquiries and troubleshooting issues for agencies and software vendors.
Provides technical support and troubleshooting for Anaplan users, resolving issues and ensuring smooth platform operations.
Bilingual coordinator manages patient referrals and care coordination for Medicaid/Medicare populations, serving as a bridge between patients and clinical teams.
At Pair Team, weâre an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
Weâre building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
Weâre one of the largest Enhanced Care Management providers in California and are on track to build the nationâs largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - weâre building the future of more equitable, community-driven healthcare.
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Teamâs care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.
This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.
What Youâll Do:
Own key Ops Support initiatives
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If youâre ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, weâre unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
Provides Level 1 technical support to global users, troubleshoots technology issues, manages tickets, and escalates complex problems to specialized IT teams.
Ready to take the next step in your international career? We can support you!
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their global teams. We connect top LATAM talent with international product companies while providing full employer-of-record support and long-term career development.
In this opportunity, you will join a global IT Support function, providing Level 1 technical support to users across multiple locations and remote environments. Youâll be responsible for troubleshooting day-to-day technology issues, managing tickets, communicating with users, and escalating more complex issues to specialized IT teams.
Weâre looking for an IT Help Desk Specialist with strong troubleshooting and customer-service skills to support users across a global organization.
You will act as a first point of contact for technical issues involving Windows 11, Microsoft 365, Active Directory, identity and access management, networking, collaboration tools, hardware, and enterprise applications.
The ideal candidate is organized, detail-oriented, comfortable working independently, and able to communicate clearly with users of different technical backgrounds while following established support and security procedures.
Provide Level 1 technical support to users across global locations and remote environments.
Respond to incidents and service requests based on business priority, impact, and SLA expectations.
Perform initial troubleshooting and identify likely causes of technical issues.
Own assigned tickets through resolution or appropriate escalation.
Provide timely and professional updates to users throughout the support process.
Accurately document troubleshooting steps, resolutions, communications, and escalation details in the ticketing system.
Escalate advanced, administrative, security-related, or onsite issues to the appropriate IT teams.
Follow established support procedures, knowledge articles, escalation paths, and service expectations.
Assist with standardized user access and identity management requests within the Help Desk scope.
Support newly introduced technologies, applications, AI capabilities, and other technology tools as they are incorporated into the support model.
Participate in knowledge transfer and help improve documentation and troubleshooting procedures.
Identify opportunities to improve the overall end-user support experience.
You will provide support across:
Windows 11 endpoints and end-user computing devices.
Microsoft 365 and common productivity applications.
Active Directory, identity, and access management.
Collaboration and communication platforms.
Enterprise business applications and supported platforms.
Endpoint hardware and peripherals.
Networking and connectivity.
Information security tools and processes.
Remote access and connectivity technologies.
New applications, AI capabilities, platforms, and technology tools introduced by the organization.
2â3 years of experience providing IT support in a corporate environment.
Experience providing remote technical support to users across multiple locations or regions.
Strong Windows 11 troubleshooting skills.
Working knowledge of Microsoft 365 and common end-user productivity applications.
Working knowledge of Active Directory and identity and access management concepts.
Understanding of basic networking and connectivity troubleshooting, including DNS and DHCP concepts.
Experience working with ticketing systems and established incident and escalation processes.
Strong troubleshooting, problem-solving, and analytical skills.
Strong written and verbal communication skills.
Strong customer-service orientation and ability to support users with different levels of technical proficiency.
Ability to work independently while following established procedures and escalation paths.
Strong attention to detail and commitment to accurate ticket documentation.
Ability to prioritize tasks effectively in a fast-paced global support environment.
Strong English communication skills.
Familiarity with Group Policy.
Experience supporting users across global or distributed environments.
Experience with additional identity and access management platforms.
Experience supporting enterprise business applications.
Experience with endpoint management and remote support technologies.
Familiarity with information security processes and tools.
Experience supporting new AI-powered technologies or modern workplace platforms.
Follow established security policies, standards, and procedures.
Protect confidential and sensitive information encountered while providing technical support.
Follow approved identity verification and access-management procedures.
Escalate suspected security incidents, unusual activity, or requests requiring elevated access through established channels.
Global IT Support function supporting users across multiple locations and remote environments.
Collaborative environment with clear support procedures and escalation paths.
Strong focus on customer service, troubleshooting, documentation, and operational reliability.
Opportunity to work with a broad range of enterprise technologies and platforms.
Environment that values continuous improvement, knowledge sharing, and reliable end-user support.
People First. We are all about people!
Challenge yourself. Thereâs always room for improvement and continuous improvement is in our essence.
Make it happen. Be ready to take challenges as they come. Itâs all about attitude and commitment.
Weâre in this together. We work as a team, thrive as a team, and evolve as a team.
Averaging on awesome. We work hard to deliver high-quality services and look forward to exceeding expectations.
Keep it real. We promise you honesty, transparency, and openness, regardless of the situation.
As an IT Help Desk Specialist @Ubiminds, you:
Work as part of an international technology team.
Receive full back-office support, from career guidance to HR and concierge services.
Enjoy our remote-first policy.
Get your own MacBook.
Have access to growth opportunities with other technology professionals through tech talks, chapter meetings, and remote happy hours.
Improve your English through free lessons with a native English speaker.
Participate in our Candidate Referral Bonus program.
Have access to our FlorianĂłpolis headquarters whenever you want, with snacks, soft drinks, games, and weekly quick massages.
Interview with Tech Recruiter â chat about the job opening and your experience.
Client process â this may vary depending on the opportunity.
Offer đ
We may use artificial intelligence (AI) tools to support parts of the recruitment process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Handles dental office administrative tasks including insurance verification, appointment scheduling, payment processing, and claims submission for a remote healthcare practice.
Company Profile:
Our client is committed to providing the highest-quality dental care at the most affordable prices to patients throughout Ohio.
They accept a wide range of insurance options and offer dental services to meet all their customerâs needs.
This is an excellent opportunity for a Virtual Office Assistant to join a company with continuous growth and a great working environment.
Job Overview:
This is an excellent opportunity for a Virtual Office Assistant to join a company with continuous growth and a great working environment.
Duties & Responsibilities:
Verify insurance and call on outstanding insurance claims.
Scheduling appointments, contacting patients, and following up.
Collect and post payments and record receipts.
Work aging report to ensure all claims are paid properly.
Submits dental claims to insurance companies online, by mail, and by fax.
Minimum of 1-3 years of experience in roles such as Admin Assistant, Virtual Assistant, or similar positions.
Proficiency in MS Excel, MS Word, and tech-savvy skills are essential.
Strong writing and communication abilities are required.
Demonstrated initiative, productivity, and a sense of responsibility are necessary traits.
Ability to work effectively in a team, reliability, integrity, and competence in job execution are crucial.
The candidate must possess a reliable internet connection. (Candidates should not be currently using PLDT Internet services and must be willing to switch to Converge or another provider, excluding PLDT).
Must be willing to have a time tracker.
Job Type: Direct Employment
Employment Type: Full-time
Location: Remote
Work Schedule: Monday to Friday
10:00 PM - 7:00 AM Philippine time (8:00 AM - 5:00 PM CST)
Industry: Dental / Healthcare Services
Virtual assistant conducts outbound calls to real estate leads, qualifies acquisition opportunities, and schedules appointments for a real estate investment company.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing Oklahoma-based real estate investment company is seeking a part-time Virtual Assistant to conduct outbound calls, follow up with property-owner leads, and identify qualified acquisition opportunities.
The company purchases distressed properties for renovation, resale, and long-term or short-term rental. The immediate priority is freeing the owners from the recurring calling workload so they can focus on acquisitions, property management, renovations, and business growth.
The VA will work both cold and warm leads, gather initial property and seller information, maintain accurate CRM records, and schedule or hand off qualified opportunities to the owners for further discussion and negotiation. Direct real estate experience is helpful but not required; strong calling, communication, and lead-qualification skills are more important.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Outbound Calling & Lead Follow-Up
CRM & Lead Management
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
IDEAL CANDIDATE PROFILE
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Virtual assistant handles outbound calling, lead follow-up, CRM management, and appointment scheduling for a real estate agent.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An experienced East Bay, California residential real estate agent is seeking a reliable, proactive and organized VA to primarily handle outbound calling, lead follow-up, CRM management and appointment setting, with secondary support for Canva, social media, email marketing and general administrative tasks.
The client will provide all leads and prospect lists to be called. The VA is not responsible for sourcing or generating lead lists.
This is intended to be a long-term position, with the opportunity for increased hours and responsibilities based on performance and business needs.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Outbound Calling & Lead Follow-Up
CRM Management
Canva & Social Media Support (Secondary)
Email & Administrative Support
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Required:
Strongly Preferred:
IDEAL CANDIDATE PROFILE
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED:
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Virtual assistant conducts lead outreach via phone, email, and SMS, follows up with prospects, and schedules appointments for an insurance agency.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
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20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing Florida-based insurance agency is seeking a part-time Virtual Assistant to conduct lead outreach, follow up with prospective clients, and schedule appointments for the agency.
The business is currently being built from the ground up and offers life insurance, health insurance, annuities, and related financial products. The immediate need is a dedicated VA who can consistently work existing leads through phone calls, email, and text messaging while the owner focuses on building and growing the agency.
This is a lead follow-up and appointment-setting position, not an insurance sales or closing role.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Bilingual coordinator manages patient referrals and care coordination for Medicaid/Medicare populations, serving as a bridge between patients and clinical teams.
At Pair Team, weâre an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
Weâre building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
Weâre one of the largest Enhanced Care Management providers in California and are on track to build the nationâs largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - weâre building the future of more equitable, community-driven healthcare.
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. The Referral Coordinator serves as the scheduling backbone of Pair Teamâs care coordination model, working behind the scenes to ensure patients receive timely, coordinated care through effective management of all referral and scheduling processes. This role collaborates closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance throughout.
This role is 100% remote; however, candidates must be based in the United States. Please note that we currently require all team members in this role to work PST hours.
What Youâll Do:
Own key Ops Support initiatives
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of our @pairteam.com emails. If youâre ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, weâre unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
