Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.

CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

This role requires a mandatory in-person interview as part of the interview process.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• Cloud Engineering

• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.

• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.

• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• Provide feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.

• Participate remotely within a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience in Airflow administration and DAG creation

• Experience with Kubernetes/Docker/Containers

• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to open-source projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Fulltime

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.

This role requires the ability to balance proactive strategy with portfolio efficiency, use data and health signals to focus time where it will have the greatest impact, and deliver a consistently strong merchant experience at scale.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s mid-market merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize your book of business and determine where proactive intervention will have the greatest impact.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• You’ll partner cross-functionally with Account Executives to cross-sell our products to your existing merchant base.

Your Experience:

• 3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

Challenge: Build impactful consultative relationships with your merchants to drive additional value through Loop.

• Host quarterly business reviews with your key accounts, showing up with content that aligns merchants priorities to Loop’s capabilities and the outcomes that matter most to their business.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data, and you’ve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Operate efficiently and partner cross functionally.

• Use AI, automation, templates, and operating rhythms to reduce manual work, improve consistency, and create more time for high-impact merchant engagement.

• Partner effectively with Sales, Onboarding, Support, Product, Solutions, and other teams to move merchant needs forward with clear context and ownership.

• Navigate merchant issues through the appropriate channels, maintain clear communication, and stay accountable for the overall merchant experience even when another team owns the resolution.

• Surface recurring merchant feedback and product themes with clear examples, business impact, and appropriate expectations about potential action.

Your Experience:

• You have managed a sizable portfolio while maintaining strong organization, responsiveness, and proactive engagement.

• You can explain how you use AI or automation to work more efficiently and improve the quality or consistency of customer support.

• You collaborate well across teams and can create momentum without relying on direct authority.

• You can share examples of customer feedback that contributed to product, process, or service improvements.

$75,000 - $100,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

The AI Outcomes Manager is DevRev’s unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought.

You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled “support” or “success.“ AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can’t do: complex judgment, strategic enablement, relationship building, and

driving outcomes. You’ll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.

What you’ll own

Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.

The customer relationship, end-to-end

— Own accounts from implementation and go-live through adoption, renewal health, and expansion.

— Be the customer’s single point of trust — no handoffs, in good times and bad.

— Stay accountable for the outcome even when another team is responsible for the underlying work (“more accountability, less responsibility”).

Implementation & go-live

— Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev · Customer Experience — Customer Outcomes 1

— Validate what was sold against what’s feasible; close gaps and secure sign-off.

— Own go/no-go readiness — flag risk and hold the line when a launch isn’t ready. Ticket lifecycle, powered by AI

— Respond within SLA — AI drafts, you review and personalize.

— Validate and correct AI’s classification and severity; your corrections train the model.

— Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.

Adoption & value

— Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach.

— Run enablement sessions; compare entitlements to actual usage and close adoption gaps.

— Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.

Relationship & commercial

— Keep relationships multi-threaded and engage executive sponsors.

— Act on account signals before the customer raises a problem.

— Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.

Who we’re looking for

— Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.

— An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.

— A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials.

— AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage.

— Commercially aware — you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.

— Comfortable with ambiguity — this is a new operating model; you’ll help shape it, not just follow playbooks.

— Deep in at least one domain — with the ability to cross-train and advise.

Qualifications

— Minimum a B.Tech (or equivalent bachelor’s degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).

— 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).

— Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.

— Background in fintech, enterprise SaaS, or high-volume support environments preferred.

— Experience across both support and success motions is highly valued.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Description

Landbot is an AI Agent platform that helps businesses turn conversations into results. We enable teams to build intelligent, interactive experiences that engage customers, qualify leads, automate workflows, and provide support at scale.

By combining the flexibility of AI Agents with the control of structured conversational workflows, Landbot allows teams to create personalized experiences connected to their data and tech stack — from CRMs and automation tools to custom APIs.

Used by 12,000+ businesses across more than 100 countries, Landbot empowers teams to build and deploy AI-powered conversational experiences across Web and WhatsApp, without the complexity of traditional development.

We’re curious, collaborative, and obsessed with making every interaction more useful, personal, and impactful.

Learn more about how we work and what we stand for → https://landbot.io/our-values

About the role

As our Customer team grows in size and complexity, we are looking for a Customer Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot.

This is a highly hybrid role — we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions.

Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you.

Key Responsibilities

🤝 Client Technical Support

• Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls.

• Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration.

• Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product.

🔧 Custom Solutions & Project Delivery

• Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs.

• Validate the technical feasibility and requirements of customer projects.

• Scope customer projects and estimate the effort required to deliver end-to-end solutions.

• Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support.

🔗 Internal Efficiency & Cross-Functional Support

• Create and maintain technical documentation.

• Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting.

• Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed.

• Support marketing and community efforts through technical content and use-case demonstrations.

Requirements

Must-have

• 3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions.

• Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows.

• Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences.

• Experience with dashboards, internal tools, and process documentation.

• Strong hands-on, organized mindset — comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment.

• Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.

• Fluent in English and Spanish, with eligibility to work in Spain.

Nice-to-have

• AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively.

• Builder mindset - has independently designed and built products, tools, or projects end-to-end.

• Experience supporting Sales and Customer Success teams in a SaaS environment.

• Ability to explain complex technical concepts to non-technical stakeholders

Ways of working

• Extremely proactive and self-driven: you don’t wait to be told what to do.

• Curious and eager to learn, with a strong sense of ownership.

• Skilled at collaborating with cross-functional teams and managing multiple stakeholders.

What success looks like

• Customers and the Customer team trust you as their first stop for technical questions.

• Custom solutions and integrations become a competitive advantage in customer satisfaction and retention.

• Internal tools, automations, and data are reliable and well-maintained.

• Technical processes become faster, clearer, and more scalable thanks to your work.

Hiring Process

1. CV screening

2. HR interview

3. Challenge

4. Team meeting interview

5. Founders interview

Benefits

• Remote & Hybrid culture.

• Office in Barcelona.

• Great company culture — young, upbeat, and international work environment.

• Flexible working schedule.

• Open vacation policy and flexible holidays so you can take time off when you need it.

• Training budget 📚

• Ticket transport 🚋

• 26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday 🎂

• English & Spanish lessons 🇬🇧 🇪🇸

• Flex compensation with Cobee (by Pluxee).

• Referral bonus if you bring other talented people like you.

Please submit your résumé along with a cover letter explaining why you are the ideal candidate for Landbot and this role. We look forward to hearing from you!

Description

Landbot is an AI Agent platform that helps businesses turn conversations into results. We enable teams to build intelligent, interactive experiences that engage customers, qualify leads, automate workflows, and provide support at scale.

By combining the flexibility of AI Agents with the control of structured conversational workflows, Landbot allows teams to create personalized experiences connected to their data and tech stack — from CRMs and automation tools to custom APIs.

Used by 12,000+ businesses across more than 100 countries, Landbot empowers teams to build and deploy AI-powered conversational experiences across Web and WhatsApp, without the complexity of traditional development.

We’re curious, collaborative, and obsessed with making every interaction more useful, personal, and impactful.

Learn more about how we work and what we stand for → https://landbot.io/our-values

About the role

As our Customer team grows in size and complexity, we are looking for a Solutions Engineer to support our customers by removing technical friction, solving complex integration challenges, and building end-to-end solutions that help them get the most value out of Landbot.

This is a highly hybrid role — we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. You will sit at the intersection of Sales, Customer Product, and Engineering, working closely with the Customer team and technical stakeholders to make sure our customers succeed with reliable, well-built, and scalable solutions.

Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. If you are equally comfortable in a customer call and a code editor, this role was made for you.

Key Responsibilities

🤝 Client Technical Support

• Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls.

• Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration.

• Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product.

🔧 Custom Solutions & Project Delivery

• Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs.

• Validate the technical feasibility and requirements of customer projects.

• Scope customer projects and estimate the effort required to deliver end-to-end solutions.

• Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), including ongoing maintenance and support.

🔗 Internal Efficiency & Cross-Functional Support

• Create and maintain technical documentation.

• Build internal tools and automations that improve team efficiency and surface insights through analytics/reporting.

• Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed.

• Support marketing and community efforts through technical content and use-case demonstrations.

Requirements

Must-have

• 3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisions.

• Strong technical grounding in SaaS, APIs, and enterprise integrations — hands-on experience making HTTP requests, reading API documentation, and connecting third-party services, automations, and data flows.

• Working knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiences.

• Experience with dashboards, internal tools, and process documentation.

• Strong hands-on, organized mindset — comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environment.

• Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.

• Fluent in English and Spanish, with eligibility to work in Spain.

Nice-to-have

• AI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectively.

• Builder mindset - has independently designed and built products, tools, or projects end-to-end.

• Experience supporting Sales and Customer Success teams in a SaaS environment.

• Ability to explain complex technical concepts to non-technical stakeholders

Ways of working

• Extremely proactive and self-driven: you don’t wait to be told what to do.

• Curious and eager to learn, with a strong sense of ownership.

• Skilled at collaborating with cross-functional teams and managing multiple stakeholders.

What success looks like

• Customers and the Customer team trust you as their first stop for technical questions.

• Custom solutions and integrations become a competitive advantage in customer satisfaction and retention.

• Internal tools, automations, and data are reliable and well-maintained.

• Technical processes become faster, clearer, and more scalable thanks to your work.

Hiring Process

1. CV screening

2. HR interview

3. Challenge

4. Team meeting interview

5. Founders interview

Benefits

• Remote & Hybrid culture.

• Office in Barcelona.

• Great company culture — young, upbeat, and international work environment.

• Flexible working schedule.

• Open vacation policy and flexible holidays so you can take time off when you need it.

• Training budget 📚

• Ticket transport 🚋

• 26 days of paid vacation (23 regular days + December 24th & 31st) + one day for your birthday 🎂

• English & Spanish lessons 🇬🇧 🇪🇸

• Flex compensation with Cobee (by Pluxee).

• Referral bonus if you bring other talented people like you.

Please submit your résumé along with a cover letter explaining why you are the ideal candidate for Landbot and this role. We look forward to hearing from you!

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world’s most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn

THE OPPORTUNITY

CONTEXT:

Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

Management of customer relations on the application

• Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
• Responsible for your customers satisfaction by providing attention and technical expertise
• Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Maintenance:

• Follow-up, qualification, and prioritization of customer requests
• Expertise needed in troubleshooting code and SQL issues
• Staying up to date with trends with new syntax, query optimization, and
• Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
• Ability to communicate well with customers and team members

Change requests:

• Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.
• Parameterization of the solution and reduction of specific code

Upgrade solution:

• Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
• Customer acceptance and production
• Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

• Training in new and advanced products. Support for partners and customers
• Feedback to R&D of customer needs and projects
• Punctual participation in customer specification and configuration workshops.

YOUR PROFILE

Skills and Experience:

• Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
• You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• You are a master of SQL (writing and optimizing queries)
• You have experience in technical support, and if possible customer management.
• Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage

Soft Skills :

• Excellent written and verbal communication skills  and at ease in a multicultural environment
• You have strong autonomy and good management of priorities
• You want to develop your customer relationship management skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They’re here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We’re a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

Experience life at Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it’s like to work with us.

#LI-JS1

#LI-HYBRID

About DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

The AI Outcomes Manager is DevRev’s unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought.

You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled “support” or “success.“ AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can’t do: complex judgment, strategic enablement, relationship building, and

driving outcomes. You’ll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.

What you’ll own

Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.

The customer relationship, end-to-end

— Own accounts from implementation and go-live through adoption, renewal health, and expansion.

— Be the customer’s single point of trust — no handoffs, in good times and bad.

— Stay accountable for the outcome even when another team is responsible for the underlying work (“more accountability, less responsibility”).

Implementation & go-live

— Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev · Customer Experience — Customer Outcomes 1

— Validate what was sold against what’s feasible; close gaps and secure sign-off.

— Own go/no-go readiness — flag risk and hold the line when a launch isn’t ready. Ticket lifecycle, powered by AI

— Respond within SLA — AI drafts, you review and personalize.

— Validate and correct AI’s classification and severity; your corrections train the model.

— Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.

Adoption & value

— Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach.

— Run enablement sessions; compare entitlements to actual usage and close adoption gaps.

— Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.

Relationship & commercial

— Keep relationships multi-threaded and engage executive sponsors.

— Act on account signals before the customer raises a problem.

— Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.

Who we’re looking for

— Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.

— An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.

— A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials.

— AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage.

— Commercially aware — you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.

— Comfortable with ambiguity — this is a new operating model; you’ll help shape it, not just follow playbooks.

— Deep in at least one domain — with the ability to cross-train and advise.

Qualifications

— Minimum a B.Tech (or equivalent bachelor’s degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).

— 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).

— Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.

— Background in fintech, enterprise SaaS, or high-volume support environments preferred.

— Experience across both support and success motions is highly valued.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.

CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

This role requires a mandatory in-person interview as part of the interview process.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• Cloud Engineering

• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.

• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.

• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• Provide feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.

• Participate remotely within a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience in Airflow administration and DAG creation

• Experience with Kubernetes/Docker/Containers

• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to open-source projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Fulltime

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.

This role requires the ability to balance proactive strategy with portfolio efficiency, use data and health signals to focus time where it will have the greatest impact, and deliver a consistently strong merchant experience at scale.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s mid-market merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize your book of business and determine where proactive intervention will have the greatest impact.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• You’ll partner cross-functionally with Account Executives to cross-sell our products to your existing merchant base.

Your Experience:

• 3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

Challenge: Build impactful consultative relationships with your merchants to drive additional value through Loop.

• Host quarterly business reviews with your key accounts, showing up with content that aligns merchants priorities to Loop’s capabilities and the outcomes that matter most to their business.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data, and you’ve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Operate efficiently and partner cross functionally.

• Use AI, automation, templates, and operating rhythms to reduce manual work, improve consistency, and create more time for high-impact merchant engagement.

• Partner effectively with Sales, Onboarding, Support, Product, Solutions, and other teams to move merchant needs forward with clear context and ownership.

• Navigate merchant issues through the appropriate channels, maintain clear communication, and stay accountable for the overall merchant experience even when another team owns the resolution.

• Surface recurring merchant feedback and product themes with clear examples, business impact, and appropriate expectations about potential action.

Your Experience:

• You have managed a sizable portfolio while maintaining strong organization, responsiveness, and proactive engagement.

• You can explain how you use AI or automation to work more efficiently and improve the quality or consistency of customer support.

• You collaborate well across teams and can create momentum without relying on direct authority.

• You can share examples of customer feedback that contributed to product, process, or service improvements.

$75,000 - $100,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings —...

Customer Success Manager | Sustainability | Fashion Supply Chains Location: Remote – Europe, United Kingdom About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data...

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings —...

Headquarters: Remote - US

About Glean:   Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.   At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.   Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.   If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.  About the Role:   As an AI Success Manager (AISM), you will serve as the primary post-sales point of contact, accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building, then delivering against, joint success plans and EBRs. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.   You will:

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
• Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

About you:

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with the capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

Location: 

• This role is remote (must be located in US Central timezone)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

  AI-First Mindset at Glean:   At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.   Global Data Privacy Notice for Job Candidates and Applicants:   Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.  

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-central

Headquarters: Remote - US

About Glean:   Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.   At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.   Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.   If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.  About the Role:   As an AI Success Manager (AISM), you will serve as the primary post-sales point of contact, accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building, then delivering against, joint success plans and EBRs. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.   You will:

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
• Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

About you:

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with the capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

Compensation & Benefits:

The standard OTE range for this position is $140,000-$200,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

  AI-First Mindset at Glean:   At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.   Global Data Privacy Notice for Job Candidates and Applicants:   Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.  

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-east

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Lisbon, Portugal

About the role

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers.

Responsibilities

• Communicate with customers via chat, email, and phone
• Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
• DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
• Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
• Work with Engineering and Product teams to improve the products and tools

Desirable Skills, Knowledge, and Experience:

• Self-driven and capable of learning new technologies / systems / features with little guidance
• Fundamental understanding how the Internet works (OSI Model)
• Advanced understanding of modern internet protocols like TCP and UDP
• Computer Networking fundamentals, experience with iptables and looking glass
• Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
• Packet capture analysis
• Experience in command line and tools, including curl, dig, traceroute, openssl, git
• Experience troubleshooting DNS, SSL / TLS, HTTP
• Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
• Experience writing scripts in Bash, Python, JavaScript or other scripting language
• Experience in working as part of a team in a customer-facing role

Bonus Points

• You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
• You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
• You are familiar with Cloudflare and are actively using our platform

Compensation

Compensation may be adjusted depending on work location.

• For Lisbon based hires: Estimated annual salary of €38,000-52,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Who We Are:

We’re a full-service creative shop born out of ATTN:’s purpose-driven mission to bring attention to the things that matter. We exist to build brands for the attention era. We accelerate growth for brands, putting them at the center of culture so they become the center of attention. We are a diverse group of entrepreneurial spirits, creative minds and makers and we’re lucky enough to work with some of the world’s most innovative brands and culturally connected brands.

What We Are Looking For:

As a Community Manager in a highly regulated sector like healthcare, finance, or legal tech, you hold a vital role in shaping how our brand connects online. Reporting to the Strategy Director, your mission is to build a thriving community from the ground up by establishing deep trust, swiftly addressing audience issues, and ensuring absolute alignment with strict regulatory compliance. You prove that a regulated brand can still be a cultural leader; you’re as comfortable navigating data privacy and sensitive disclosures as you are centering the brand in internet culture, trends, and daily conversations. Equal parts charismatic storyteller (think “Most Friendly” on-camera energy) and protective brand guardian, you are the essential bridge that allows us to engage authentically.

What You’ll Do

Community Leadership and Hosting

• Manage a large community (e.g., 1,000+ social media users) within a social platform.
• Set and maintain the vibes of the community, helping members form connections and collaborate.
• Serve as moderator for daily communications, responding promptly to questions and escalations, ensuring that conversations are collaborative, positive, and aligned to platform guidelines.
• Identify trending conversations and topics relevant to the community.
• Ideate and post daily discussion threads and weekly content challenges.
• Assist in reporting on monthly community themes, topics, and events.
• Maintain high energy and facilitate participation across diverse audiences.

Regulatory Compliance and Risk Management

• Review and approve community messaging across member communications, user-generated content (UGC), and campaigns to ensure compliance with applicable regulations (e.g., HIPAA, FINRA) and company policies.
• Monitor community platforms for potential compliance breaches, misinformation, or liability risks; implement rapid mitigation, documentation, and escalation processes.
• Act as the primary liaison between the organization, the community, client teams, and internal legal/compliance partners; translate complex business objectives and legal requirements into safe, compliant engagement strategies.
• Develop clear educational materials, house rules, and community guidelines; establish a transparent environment where members understand boundaries, privacy expectations, and disclosure requirements.

Program Strategy, Insights, and Social Strategy

• Design and execute long-term community programs (e.g., user forums, advisory boards, advocacy groups) that deliver value and remain within industry guidelines.
• Track engagement metrics and community health; partner with Media Operations and Legal to measure impact, inform risk posture, and optimize strategies and workflows.
• Stay abreast of popular creators, original sounds, memes, and platform trends; proactively share relevant insights with teams and clients, especially on leading platforms’ audiences.
• Continuously develop and improve procedures that lead to more strategic plans and/or workflow improvements.
• Collaborate with Account Management and Media Operations on case studies for campaigns, trends, or overall partnerships; assist in creating content and compliance reports.

Qualifications

• 3–5+ years of experience in community management, public relations, or digital strategy, ideally within a heavily regulated sector; experience establishing and growing virtual communities.
• Experience working with creator programs.
• Deep understanding of relevant compliance standards, data privacy laws (e.g., GDPR, CCPA), and disclosure requirements; familiarity with industry-specific regulations (e.g., HIPAA, FINRA) and UGC moderation best practices.
• Strong ability to foresee potential PR and legal pitfalls; exercises sound independent judgment under pressure and during crisis or escalation scenarios.
• Exceptional verbal and written communication skills; able to distill complex, highly technical, or legal concepts into engaging, accessible community language.
• Ability to anticipate messaging needs, be proactive, and meet fast deadlines.
• Ability to understand cultural issues and explain them verbally and in writing across different styles; able to identify audience-specific trends, threats, and opportunities on social platforms.
• Passion for great storytelling as it relates to Gen Z and Millennial audiences.
• Strong interpersonal skills and the ability to effectively interact with individuals across all levels, backgrounds, lived experiences, and perspectives.
• Strong understanding of key performance drivers and ability to execute against findings.
• Bachelor’s degree in Communications, Marketing, Public Relations, Business Administration, or a related field preferred.

Compensation

This position has an estimated annual salary range of $95,000–$115,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.

Our Commitment to Inclusion & Diversity:

As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion. ATTN: does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

About the Role As a Mid-Market Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be...

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

About Pair Team

At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients.  Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home

What You’ll Do

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist  with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

What You’ll Need

• 1+ years of general work experience (Case Management preferred)
• You are physically located in California
  • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations
  • Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• Bilingual – English/Spanish
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Preferred Qualifications:

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
• 2+ years of case management experience
• Experience with motivational interviewing
• Knowledge of medical terminology
• Zest for problem solving, seeking answers, and thinking outside the box
• Detail-oriented and organized self-starter who is a rockstar multitasker
• Reliable and comfortable in an ever-changing environment

Because We Value You

• Salary: $25/hour
• Comprehensive health, vision & dental insurance
• 401k
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy – take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires.

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!