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KEY RESPONSIBILITIES

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
Experience working with enterprise software customers or in a DevOps environment.
Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
Proven history of achieving revenue and retention goals through consultative account management.
Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

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Finance Charge Capture Specialist I

Reviews medical claims and documentation to ensure accurate coding and capture of billable healthcare services for revenue cycle processing.

Sales End User Account Manager, Utilities (Midwest Territory) (Remote, US)

Manages customer accounts and relationships for utilities clients in the Midwest territory, driving retention and satisfaction.

Healthcare Experienced CRA - Norway

Experienced Clinical Research Associate monitors study sites and ensures compliance with protocols, regulations, and sponsor requirements for clinical trials.

Operator Senior Architect, Anthropic Enablement at Nimble Gravity

Lead technical pre-sales and enablement for Claude AI implementations, configuring agentic workflows, delivering demos, and designing hands-on training for enterprise engineering teams.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Senior Architect, Anthropic Enablement

Remote | US

At Nimble Gravity, we help organizations turn data, AI, and technology into measurable business results. This role sits at the technical core of our Anthropic practice — leading the conversations, demos, and delivery sessions that show clients exactly what Claude Code and Claude Cowork can do, and where the next phase of work lives.

You’ll be the person in the room — often the only Nimble Gravity person in the room — with 20+ engineers or advanced knowledge workers who expect real answers, not a script. You’ll also be in the room earlier than that: on discovery calls and technical scoping sessions, helping prospects understand what’s possible before they’ve signed anything. This is a build-and-teach role. If you haven’t personally configured agentic workflows, written custom skills, or wired up MCP integrations, this isn’t the seat.

What You’ll Do

Lead technical pre-sales:Partner with sales and delivery leadership on active opportunities — run technical discovery, scope proof-of-concept builds, and deliver live demonstrations of Claude Code and Claude Cowork tailored to a prospect’s actual environment and workflows.
Deliver advanced technical enablement: Design and lead hands-on sessions for 20+ engineers or technical business users at a time — covering agentic coding workflows, custom skills, MCP server integrations, subagent orchestration, permission and tool-access models, and how to fit Claude Code and Cowork into existing engineering practice.
Hold technical ground solo: Field detailed questions on architecture, context management, tool permissions, data flow, security posture, and failure modes — live, without deferring to “someone technical” who isn’t in the room.
Frame the business case: Work with client stakeholders to identify high-value workflows, map them to what Claude Code and Cowork can actually do, and translate that into a business case business leaders will act on.
Spot and scope follow-on work: Treat every workshop and demo as a discovery exercise — identify where a client’s next engagement lives, and feed that directly into proposals, SOWs, and delivery roadmaps.
Build reusable technical assets:Create demo repos, sample skills, workshop curricula, and reference architectures that make every future engagement faster to stand up.
Navigate regulated environments: Advise financial services, insurance, and other regulated clients on secure, compliant configurations of Claude Code and Cowork — governance, audit trails, and data handling included.
Measure what matters: Track technical adoption depth, workshop-to-pipeline conversion, and follow-on scope generated — real numbers, not attendance counts.

What You’ll Bring

8+ years in software engineering, solutions architecture, or technical consulting, with recent hands-on depth in agentic AI systems — this is a senior architect–level technical role, not an enablement generalist role
Deep, current, hands-on fluency with Claude Code and Claude Cowork specifically — configuring skills, MCP servers, subagents, and permission scopes, not just familiarity from the outside
A specific, named example of something you’ve built with agentic AI tooling: a custom skill, an MCP integration, a multi-step agent workflow, a CI/CD pipeline with an agent in the loop
Proven experience presenting to large (20+) technical audiences and holding your own against skeptical senior engineers with no one else backing you up
Pre-sales or technical sales engineering experience — discovery calls, live demos, SOW scoping, or technical proposal input
The judgment to translate technical capability into business value, and to spot where automation or agentic assistance unlocks the next phase of a client’s work
A track record of turning technical sessions into scoped follow-on engagements — quantifiable in pipeline or expansion revenue, not just satisfaction scores
Comfort operating in regulated, enterprise environments, including security and governance review of AI tooling
The composure to demo or debug live, in real time, without a script

Strongly Preferred, Not Required

Direct experience in banking, financial services, insurance, or another regulated industry
Experience as a sales engineer or solutions consultant at an enterprise software or AI company
Contributions to internal Anthropic-based tooling — custom MCP servers, shared skill libraries, or agent orchestration frameworks

About Nimble Gravity

Nimble Gravity is a team of outdoor enthusiasts, adrenaline seekers, and experienced growth hackers. We love solving hard problems and believe the right data can transform and propel growth for any organization.

Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.

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Product Associate Director, Product Strategy (US) at Code and Theory

Associate Director owns product strategy workstreams, develops frameworks and roadmaps, facilitates stakeholder alignment, and applies AI tools to research, synthesis, and deliverables.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

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Sales Senior Director, GTM (US) at Code and Theory

Leads go-to-market strategy for Adobe practice, managing pursuits, client pitches, solutioning, alliance growth, and a team of solution architects and pre-sales specialists.

Exec Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Code and Theory is a digital-first creative and technology agency that builds products, platforms and experiences for global brands. We combine engineering, design, data and strategy to deliver transformative digital solutions at scale.

This role leads the GTM pillar of the Adobe practice. Roughly 50% pursuits and solutioning, 25% Adobe alliance and account growth, 15% building offerings and accelerators, 10% leading a team. That will tilt heavily toward pursuits in quarters where the pipeline is hot.

WHAT YOU’LL DO

Lead technical solutioning on enterprise pursuits: architecture narrative, effort estimation, staffing shape, scope definition and pricing input
Own the pitch, build the story, stand in front of client executives alongside creative and strategy leads, and defend the approach under pressure
Decide what to chase and what to decline, and make the case for walking away when the work isn’t right
Produce estimates that hold up and own estimate-versus-actual accuracy as a practice discipline
Be the commercial and technical face of Code and Theory inside Adobe: field teams, product, partner organization
Drive the co-sell motion, build named relationships, generate referral flow, and position us on deals before they reach RFP
Support Adobe’s own sales motion, including forward-deployed architects who run proofs of concept and value-realization work at Adobe’s clients
Know when to recommend against Adobe’s preferred product because it’s wrong for the client and hold that line
Expand existing engagements through consulting-led growth rather than staffing volume
Convert implementation projects into multi-year retained relationships, including structuring commercial models that let clients flex without renegotiating
Build an independent client base rather than depending on referred work
Create productized offerings, accelerators, reference architectures and demo assets the practice can reuse and sell
Establish the pursuit process: qualification, solutioning, review, handoff, and make it repeatable across a growing team
Own the clean handoff into delivery, and stay accountable after signature when scope or expectations need renegotiating
Hire, lead and grow a team of solution architects and pre-sales specialists across the US
Own performance management, development and compensation for that team
Establish AI-native working across the pursuit motion using Claude, Cursor and equivalent tooling to accelerate RFP response, solution documentation, estimation and demo building, and building agentic tooling where it earns its place

WHAT YOU’LL NEED

15+ years in technology, including 5+ years owning a revenue or pipeline number
Demonstrable growth you personally drove: portfolio value, win rate, average deal size, account expansion
Experience owning or heavily influencing pursuits at $1M+, and comfort operating at $10M+ program scale
A track record of commitments that held
Deep working knowledge of Adobe Experience Cloud - AEM, EDS, AEP, RTCDP, Workfront, Fusion, Analytics, Target, AJO - sufficient to shape a solution and hold a client architecture conversation
Enough command across content, data and work management to know which products fit a problem and which don’t
Genuine experience of the Adobe partner motion: co-sell, alliance management, field relationships
Experience owning end-to-end RFP responses: strategy, entity assembly, narrative coherence, and delivering the pitch
Executive stakeholder management, including C-suite advisory and difficult conversations about scope, timeline or price
Experience with US and EU enterprise clients; APAC useful
Direct management of a client-facing team, including performance reviews and compensation decisions
Experience working with offshore and nearshore delivery - India, LATAM, Philippines - and making that partnership work in practice rather than nominally
Agency or consultancy background; understanding of billability, utilization and margin, and why an inaccurate estimate is a commercial failure
Hands-on daily use of AI tooling: RFP response, solution documentation, estimation, demo development
Experience building or directing agentic tooling, not only consuming AI features
Ability to establish AI-native practice across a team, including with people who are skeptical

NICE TO HAVE

Prior time inside Adobe, or extensive partner-side work deploying Adobe services
Experience building a practice or offering portfolio from an early stage
Adobe certifications across multiple products
Experience selling into agency networks or holding-company structures
Published thought leadership, or an active presence in the Adobe ecosystem

ABOUT US

The compensation range for this role is $225,000 - $300,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

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HR Talent Acquisition Partner at PolicyMe

Talent Acquisition Partner owns full-cycle recruiting for a fintech startup, sourcing technical talent, managing candidate pipelines, and optimizing hiring processes using LinkedIn Recruiter and ATS tools.

Mid Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Overview of the role:

We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here changing that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Talent Acquisition Partner to help us build the future of insurance in Canada and beyond.

Joining a small, collaborative People & Culture team, you’ll combine hands-on recruiting with creativity, problem-solving, and continuous improvement while partnering with leaders across the organization. You’ll hire exceptional people to PolicyMe through innovative sourcing strategies, meaningful candidate relationships, while strengthening our recruiting processes, systems, and employer brand.

What you’ll be doing

Own recruitment processes from beginning to end, including everything from intake and job-posting through sourcing, candidate communication, interviews, feedback, rejections, and close.
Partner with hiring managers to clarify role requirements, design effective interview processes, calibrate on candidates, and keep searches moving.
Develop sourcing strategies and build qualified pipelines for a variety of roles, with a strong focus on technical hiring (think, software engineers, some QA, product managers, etc.)
Use LinkedIn Recruiter, Juicebox, professional communities, referrals, events, and other creative channels to source and engage candidates.
Use data to drive how you recruit, including maintaining updated dashboards and organized processes within our ATS (currently Lever), tracking recruiting metrics and using funnel insights to improve how we recruit.
Identify recruitment bottlenecks and implement practical improvements that reduce friction for candidates and hiring teams.
Support employer-brand initiatives, including regular content for the PolicyMe LinkedIn page and careers content.
Contribute to a thoughtful, inclusive, and consistent candidate experience at every stage of the process.

What we are looking for

2–5 years of recruiting experience in a fast-paced, high-growth technology, startup, scale-up, agency, or similar environment.
Bachelor’s degree in business, human resources, or a related field, or equivalent experience.
End-to-end recruiting experience, from intake through offer and close, with strong partnerships across hiring managers and recruiting teams.
Hands-on technical recruiting experience across software engineering, product, QA, and design roles.
Highly organized and detail-oriented, with the ability to manage multiple searches, projects, timelines, and stakeholders.
Proactive, clear communicator who builds trust with candidates and cross-functional partners while effectively surfacing progress, priorities, and risks.
Analytical and action-oriented problem solver who diagnoses issues, recommends solutions, and follows through.
Experience with LinkedIn Recruiter, Juicebox or similar sourcing tools, Brighthire, and Lever or another ATS.
Curious and committed to continuously improving recruiting skills, tools, and processes, including a keen interest in using AI in how we build best-in-class recruitment and candidate experiences.
Preference for Toronto-based, with interest in coming into our office on Thursdays (office is in Yorkville, there is no mandate to come in!).

Why join us:

Generous PTO - 20 vacation days
A comprehensive benefits plan with premiums paid in full by PolicyMe
Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry
Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)
Access to stock options based on performance
Compensation: The total target cash compensation for this role is $88,000–$100,000 CAD, based on experience. We’ll walk through the details together during the interview.

About PolicyMe:

At PolicyMe, we are Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Our product suite includes Life Insurance, Critical Illness Insurance, and Health & Dental Insurance, all tailored to Canadians’ evolving needs. We also offer B2B2C solutions, partnering with organizations to provide seamless digital insurance options. Founded by a team of insurance experts and technology entrepreneurs, PolicyMe is committed to making insurance simpler and more accessible. Since our launch in 2018, we have grown exponentially, selling over $10 billion in insurance coverage to Canadians.

We are proud of the team we’ve built and are excited for those that are yet to join us. We operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you! To learn more, visit www.policyme.com.

Additional Notes:

Job Vacancy: This role reflects growth in our team and expanded operational scope. We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
Commitment to Equal Opportunity: PolicyMe is an equal opportunity employer. We welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
Accessibility Statement: We are committed to providing an accessible hiring experience. If you require accommodations during the application process, please indicate this in the “Additional Information” section of your application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Sales Accounts Lead (Remote, UK/EU - £60-65k) at Ellipsis®

Own client relationships and account growth through renewals, expansions, and strategic communication at an AI search agency.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimization, and performance reporting.

This is a new role that further builds out our commercial function. You will be joining us at a very exciting time.

What you will own

You will own Ellipsis’ client relationships. Every client should always know what we’re doing, why, and what it’s achieving – without having to ask. The book should grow through renewals, expansions, referrals, and case studies.

Ellipsis is an AI search agency, and our customers are predominantly B2B technology companies. We work with a lot of startups and scale-ups; B2B tech has been our bread-and-butter although we are also having success with B2C and have some very high profile clients in this area.

We are UK-based but fully remote and have been since day 1, 8 years ago. A lot of the team is UK based, our core business hours are UK, but we are fully remote and there is no location requirement for this role. Our clients are a mix of UK, Europe, and US-based.

Sales and delivery are working well. The gap is the layer in between: after a client signs, nobody formally owns the relationship; the story of what we’re doing and why, the communications, the renewals, the expansion conversations. Today that’s informally covered by the MD/ Founder, which caps how much the business can grow and means things slip during busy periods.

Your role will be to take this over, own key accounts, and have impact across the whole business. Success looks like retaining our customers, successfully expanding and renewing accounts, and collaborating tightly with Operations, Strategy, and Sales to further our continuous improvement and growth.

You will report directly to the MD/ Founder and be expected to contribute as a senior leader in the team.

Supporting signals will be seen in the day-to-day: clients are not chasing us to find out what’s happening, call prep and calls have a clear story running through the deck that you own, you are nudging Operations and Strategy to ensure the voice of the customer is heard internally; and expansions, case studies, and referrals happen because someone owns them.

What you’d do

Own the story for each client. What they bought, what they want, what we’ve done, what’s next – and tell it clearly. The team preps the data and analysis; you make it land. You own the narrative in client decks and calls.

Run the communication rhythm. At the start of each week, quick updates to clients via Slack (what we did, what’s next, what’s blocked, performance highlights); ad-hoc comms throughout the week via email and Slack, and either monthly or fortnightly calls depending on the client.

Understand our clients’ businesses so you can contribute and expand. Ellipsis has an extremely consultative sales process and our clients trust us as experts. In many instances, we’re brought in to do “GEO” but end up as a strategic marketing partner. This creates expansion opportunities which you can pursue as long as you understand their business and where we can contribute more – expansion and adding value go hand-in-hand and we build for the long-term success of the business.

Be curious about AI search and strategy. AI search is changing quickly and Ellipsis is leading that change. We are constantly producing new research, looking at data, and optimizing our approach. You will work with a Strategy Lead for each account (and the Head of Strategy across the business) but need to be curious, data literate, and capable of deeply understanding what we’re doing and why – which will let you confidently hold the room when discussing strategy, and advocate for the client’s needs effectively.

Front the key relationships. For the top ~8-10 accounts, you attend the calls and run the relationship. For the rest, you own the story, ensure internal alignment, and step in on renewals, risk, or expansion (Content Managers front the regular calls).

Own renewals and expansions. Spot and shape upsell opportunities, run the renewal conversations, chase case-study permissions and referrals. You’ll need to both be able to smell adjacent opportunities (we are currently one of the few agencies that can do strategy, copy, and design for a “GEO friendly website”, but don’t advertise this enough!) and guide renewals/expansions (which are always inherently tied to strategy and what more we can do for the customer).

Advocate for the client internally. When work is late or off-brief, you say so and chase it. You represent what the client actually asked for, even when that’s uncomfortable.

Report and contribute to planning internally. You’ll join (and lead part of) the Monday morning pipeline and accounts review meeting, where we plan upcoming business and assess the state of renewals and expansion opportunities with existing accounts. You’ll work closely with Operations to ensure we have the right capacity at the right time, and work closely with Sales to ensure you understand incoming prospects and are ready to advocate for their needs internally from day one.

What this role is not

Not a project manager or a status-updater. Not operations – you flag delivery problems, the ops lead fixes processes. Not new-business sales – acquisition is covered.

You’ll have owned complex and commercially important client relationships. In other UK agencies this is typically a mid-to-senior “Accounts Director” or exceptional “Senior Accounts Manager” role but we’re open to other roles, industries, and experiences.

Marketing or SEO agency experience is probably helpful. You will need to become fluent enough in SEO and AI search to hold the room with a technical, sceptical client – you don’t produce the analysis, but you can defend it; but we’re happy for you to pick this up quickly on the job.

You should be commercially confident: happy to run a renewal and ask for the expansion. Warm with clients, firm internally.

Compensation

£60-65k

There is no individual commission. Renewals and expansions at Ellipsis are team outcomes: Strategy, Content, Design and Operations create the value, while the Accounts Lead ensures clients understand it and leads the commercial conversation. We therefore pay a strong fixed salary and assess success through the long-term retention, health and growth of the client book.

First 90 days

Shadow the founder on the key accounts, then take them over one by one. Ship the onboarding protocol and monthly update rhythm. Baseline the retention numbers. By day 90, you own the top relationships and the founder attends client calls by exception only.

To be successful at Ellipsis, you need to be able to think quickly from first principles, capable of executing quickly, and driven to succeed. Whilst we’re 8 years old, we operate like a startup. The team – a lot of whom have been with us a long time – will tell you this is a place to learn quickly, progress quickly, and do your best work.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!
We have a lot of clients in the US and California, so you’ll need to be available for client and new business calls in the 5-7pm UK slot a couple of days a week (generally don’t go later than this, but you’ll need to be available as needed).
28 days of paid holiday
- An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days
4-day work week, once a month (instead of local bank holidays)
Genuinely flexible working, although noting the meeting schedule requirements above
Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest
Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 13 September 2026.

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Operations Executive Assistant (Remote, UK/EU, £38k-£43k/year) at Ellipsis®

Executive Assistant manages calendar, coordinates priorities, and provides administrative support to founder and chief of staff at a B2B AI search agency.

Mid Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
Impeccable English written and spoken communication and editorial skills
Meticulous attention to detail
Experience working remotely full time
Availability to work 8am - 5pm UK time (or earlier)
AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!
28 days of paid holiday
- An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days
4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)
Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest
Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in
Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

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Support Customer Support Specialist I at Muck Rack

Executes daily delivery of Media Intelligence Digests for clients, performs quality assurance reviews, and coordinates with cross-functional teams to meet strict service-level deadlines.

Junior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re looking for a collaborative, detail-oriented Customer Support Specialist, Media Intelligence Digests to join our Media Intelligence team.

In this role, you’ll own the day-to-day execution of our Media Intelligence Digest service, ensuring clients receive accurate, high-quality intelligence on time every day. You’ll partner closely with Editorial, Customer Success, Customer Support, and Product teams to deliver an exceptional client experience while helping scale a growing operational service.

Media Intelligence Digests are a time-sensitive service with strict client delivery deadlines. This role plays a critical part in ensuring our clients consistently receive accurate, high-quality intelligence while helping us improve operational excellence as the business grows.

What you’ll do:

Own the daily execution and delivery of Media Intelligence Digests across a portfolio of client accounts
Review and deliver client digests while consistently meeting established delivery deadlines and service-level expectations
Perform detailed quality assurance reviews to ensure every digest is accurate, complete, and aligned with client expectations before delivery
Monitor active client review windows, coordinate revisions, and ensure requested changes are completed quickly and accurately
Troubleshoot delivery issues in real time, identify root causes, and escalate operational or technical issues when appropriate
Develop expertise in account-specific requirements, preferences, and recurring workflows to provide consistent, high-quality service
Partner closely with Editorial, Customer Success, Customer Support, Onboarding, and Product and Engineering teams to resolve issues and continuously improve the client experience
Identify opportunities to improve workflows, documentation, and operational processes that increase quality, consistency, and scalability
Help onboard new digest accounts by supporting operational readiness and documenting best practices

If the details below describe you, you could be a great fit for this role:

1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
Experience managing multiple concurrent priorities while consistently meeting deadlines
Exceptional attention to detail and a strong quality assurance mindset
Excellent written communication skills with the ability to communicate clearly and professionally with clients and internal partners
Strong organizational and time management skills
Experience working directly with customers or customer-facing deliverables
Ability to work independently, exercise sound judgment, and make informed decisions within established processes
Strong problem-solving skills and the ability to remain calm under tight deadlines
Experience following documented operational procedures while identifying opportunities for continuous improvement

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

Experience supporting SaaS products or subscription-based services
Experience working in media monitoring, media intelligence, journalism, publishing, or editorial environments
Experience performing editorial review or quality assurance
Familiarity with CRM systems, ticketing platforms, or workflow management tools
Experience documenting operational procedures and process improvements
Experience working with globally distributed teams
Experience managing multiple client accounts with recurring delivery schedules

In Addition, We’re Always Looking for Candidates Who

Take ownership of their work and consistently deliver high-quality results
Thrive in fast-paced, deadline-driven environments while maintaining exceptional attention to detail
Build strong collaborative relationships across cross-functional teams
Communicate clearly, professionally, and empathetically with both customers and colleagues
Continuously seek opportunities to improve processes, documentation, and operational efficiency
Demonstrate sound judgment and reliability when managing time-sensitive client work
Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

What Success Looks Like

Within this role, you’ll be successful by:

Consistently delivering accurate, high-quality Media Intelligence Digests on time
Maintaining excellent quality standards with minimal delivery errors
Managing client review windows efficiently while providing timely revisions
Independently owning your portfolio of digest accounts and their operational success
Building trusted partnerships across Editorial, Customer Success, and Customer Support
Identifying and implementing improvements that increase operational efficiency and scalability

Working Hours

This role is based in Bulgaria and is aligned to support our North American morning operations. The standard working schedule is 12:00 PM to 8:00 PM Bulgaria time (EET/EEST, depending on daylight saving time), providing coverage during the early morning hours in the Eastern Time zone.

Interview Overview

Below you’ll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30-minute interview with a member of our Talent Team
A 1 hour zoom interview with the hiring manager
Peer interviews with several team members
30-minute Executive interview
30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The gross monthly salary for this role in Bulgaria is approximately 1,600+ EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

Fully distributed team with a permanent remote setup
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities

Health & Wellness

Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24⁄7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave

Learning and Development

Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

#LI-Remote

Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume.

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.com.

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Sales Merchant Success Manager, Enterprise at Loop

Enterprise account manager who drives merchant retention and expansion revenue through strategic planning, cross-functional coordination, and long-term relationship building.

Mid Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.
Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.
Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.
Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.
Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.
Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.
You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.
You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.
You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.
Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.
Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.
Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.
Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.
You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.
You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.
Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.
You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.
You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.
Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.
Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.
You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.
You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

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Project Management Program Manager, AI & Data at Data Coach

Leads complex AI and data delivery programs as primary client contact, orchestrating multi-geo teams while owning budget, timelines, and measurable business outcomes.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
2025 Fivetran Partner of the Year (4th consecutive year)
2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
2026 KNIME Customer Excellence Partner of the Year
Preferred Partner in the Anthropic Claude Partner Network
#1 Partner in Snowflake Advanced Certifications
600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
Recognized as an award-winning workplace in the US, India and LATAM

This is a highly client-facing role. You will operate as a Program Manager for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake” — orchestrating multi-geo phData teams and partners, and ensuring technical delivery translates into measurable business impact.

Core Responsibilities

Lead complex AI and data programs as the primary point of contact for client sponsors and partners, owning successful delivery and client outcomes.
Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, scope, and risk across multi-geo teams.
Partner closely with technical delivery leads, architects, and engineers to ensure delivery aligns to business goals and measurable value.
Own engagement financials including budget, burn, margins, forecasting, utilization, and change control; proactively manage risk and variances using delivery metrics.
Build strong, trust-based relationships with senior client, partner, and technical stakeholders, providing concise status updates and executive-ready storytelling.
Navigate ambiguity, competing priorities, and difficult trade-offs with calm, data-informed recommendations.
Manage project risks and customer escalations end-to-end in close partnership with delivery and sales.
Identify opportunities to expand phData services, including AI and analytics offerings, within existing accounts.
Provide account health readouts covering financials, project status, AI adoption metrics, and key blockers.
Help shape a healthy, inclusive delivery culture by coaching Project Managers and consultants, and contributing to the evolution of AI-augmented delivery practices.

Core Requirements

Proven experience leading client-facing programs and working directly with executive stakeholders, with strong written and verbal communication skills.
5+ years of Technical Program / Program Management experience in a consulting or professional services environment, managing timelines, scope, budgets, and resources for data and AI programs.
Experience running multi-workstream initiatives across data platforms, analytics, cloud, and/or AI/ML, with strong command of Agile/iterative delivery and solid understanding of Waterfall.
Background in AI, data, and analytics projects, with familiarity across modern data stacks such as Snowflake, AWS/Azure/GCP, modern BI, and ML/LLM platforms, including associated risks and trade-offs.
Demonstrated ownership of performance across a project portfolio, including billable utilization and management of multiple customers concurrently.
Proficiency in Jira, Azure DevOps, MS Project, and Excel, along with strong written technical documentation skills.
Experience leading remote, multi-geo teams.
Bachelor’s degree in IT or a related technical field.
PMP and CSM certifications are strongly preferred.
Willingness to travel up to 50% per month (10 of 20 business days) when required by our clients

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

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Project Management Senior Program Manager, AI & Data at Data Coach

Leads complex data and AI programs as primary client contact, orchestrating multi-geo teams to deliver measurable business outcomes while managing scope, budget, and risk.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
2025 Fivetran Partner of the Year (4th consecutive year)
2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
2026 KNIME Customer Excellence Partner of the Year
Preferred Partner in the Anthropic Claude Partner Network
#1 Partner in Snowflake Advanced Certifications
600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
Recognized as an award-winning workplace in the US, India and LATAM

This is a highly client-facing role. You will operate as a hybrid Engagement Lead + delivery leader for data and AI programs, accountable for both execution and client outcomes. You will be the “one hand to shake”, orchestrating multi-geo phData teams and partners; and ensuring technical delivery translates into measurable business impact.

Core Responsibilities

Lead, and be accountable for the success of complex data and AI programs, serving as primary point of contact for client sponsors and partners.
Partner closely with technical delivery leads and execution teams to drive success and measurable client outcomes.
Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, and risk across multi-geo teams.
Own and actively manage scope across all parties involved. Own engagement financials (budget, burn, margins, forecasting), early risk/variance management using delivery metrics (e.g., burn, velocity, adoption, value realization), associated communication, and change control as necessary.
Build strong, trust-based relationships with senior clients, partners, and technology stakeholders.
Navigate ambiguity, conflicting priorities, and tough trade-offs with calm, data-informed recommendations.
Coordinate effectively with ecosystem partners (e.g., Snowflake, ISVs) to align roadmaps, funding, and delivery.
Shape a healthy, inclusive delivery culture by setting sustainable operating rhythms and coaching PMs/Delivery Leads/consultants.
Contribute to the ongoing iteration and refinement of existing phData processes and methodologies.

Qualifications

Executive-facing client leadership: Track record working directly with executive stakeholders; excellent written and verbal communication, including concise status and executive storytelling.
Consulting & engagement leadership: Significant consulting experience leading complex technology programs and owning delivery outcomes.
Program/delivery management: Deep experience with multi-workstream initiatives (ideally data platforms, analytics, cloud, AI/ML) and strong command of Agile/iterative delivery.
Commercial & financial ownership: Experience managing budget, margin, and commercial risk on services engagements and comfort discussing trade-offs with internal and client leaders.
Domain alignment: Familiarity with modern data stacks (e.g., Snowflake, AWS/Azure/GCP, modern BI, ML platforms), including risks and trade-offs.
Foundational: Prior experience leading remote, multi-geo teams strongly preferred; Bachelor’s degree or equivalent experience in a relevant field.

#LI-DNI

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Project Management Senior Program Manager, AI & Data at Data Coach

Lead complex data and AI programs as primary client contact, orchestrating multi-geo teams, managing budgets and delivery outcomes while translating strategy into integrated roadmaps.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
2025 Fivetran Partner of the Year (4th consecutive year)
2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
2026 KNIME Customer Excellence Partner of the Year
Preferred Partner in the Anthropic Claude Partner Network
#1 Partner in Snowflake Advanced Certifications
600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
Recognized as an award-winning workplace in the US, India and LATAM

Core Responsibilities

Lead, and be accountable for the success of complex data and AI programs, serving as primary point of contact for client sponsors and partners.
Partner closely with technical delivery leads and execution teams to drive success and measurable client outcomes.
Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, and risk across multi-geo teams.
Own and actively manage scope across all parties involved. Own engagement financials (budget, burn, margins, forecasting), early risk/variance management using delivery metrics (e.g., burn, velocity, adoption, value realization), associated communication, and change control as necessary.
Build strong, trust-based relationships with senior clients, partners, and technology stakeholders.
Navigate ambiguity, conflicting priorities, and tough trade-offs with calm, data-informed recommendations.
Coordinate effectively with ecosystem partners (e.g., Snowflake, ISVs) to align roadmaps, funding, and delivery.
Shape a healthy, inclusive delivery culture by setting sustainable operating rhythms and coaching PMs/Delivery Leads/consultants.
Contribute to the ongoing iteration and refinement of existing phData processes and methodologies.

Qualifications

Executive-facing client leadership: Track record working directly with executive stakeholders; excellent written and verbal communication, including concise status and executive storytelling.
Consulting & engagement leadership: Significant consulting experience leading complex technology programs and owning delivery outcomes.
Program/delivery management: Deep experience with multi-workstream initiatives (ideally data platforms, analytics, cloud, AI/ML) and strong command of Agile/iterative delivery.
Commercial & financial ownership: Experience managing budget, margin, and commercial risk on services engagements and comfort discussing trade-offs with internal and client leaders.
Domain alignment: Familiarity with modern data stacks (e.g., Snowflake, AWS/Azure/GCP, modern BI, ML platforms), including risks and trade-offs.
Foundational: Prior experience leading remote, multi-geo teams strongly preferred; Bachelor’s degree or equivalent experience in a relevant field.
Willingness to travel up to 50% per month (10 of 20 business days) when required by our clients

#LI-DNI

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Data Analytics Senior Consultant, Data Governance/MDM at Data Coach

Senior consultant designs and implements data governance programs, manages metadata catalogs, enforces data quality controls, and coaches clients on data stewardship practices.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
2025 Fivetran Partner of the Year (4th consecutive year)
2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
2026 KNIME Customer Excellence Partner of the Year
Preferred Partner in the Anthropic Claude Partner Network
#1 Partner in Snowflake Advanced Certifications
600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
Recognized as an award-winning workplace in the US, India and LATAM

As a Senior Consultant, Data Governance, you’ll play a key role in helping clients embed governance and stewardship into their daily work. This is a hands-on role focused on executing governance activities, supporting metadata cataloging, and applying practical data quality controls. Just as important, this person will act as a communicator and facilitator—helping form working groups, align business and technical teams, and coach client staff on how to take ownership as data stewards.

Core Responsibilities

Support the design of tailored data governance programs, with recommendations on processes, team structure, decision rights and boundaries.
Design policies and controls for effective data governance execution.
Bring a modern perspective on the design and rollout of data governance.
Communicate governance concepts in clear business language; prepare presentations, training materials, and adoption guides.
Facilitate data governance working groups to drive alignment between business and technology stakeholders.
Execute metadata management activities such as cataloging, lineage capture, and stewardship workflows.
Partner with business teams to draft and maintain business rules, definitions, and data quality controls.
Apply data quality processes such as profiling, monitoring, and issue management, ensuring rules are practical and adopted.
Support the installation, configuration, rollout and adoption of governance/metadata tools (e.g., Collibra, Alation, Atlan, Purview).
Coach client staff on data stewardship practices—showing them how to govern their data effectively and sustainably.
Provide input on access controls, privacy, and compliance with regulations (GDPR, CCPA, etc.)
Collaborate with data engineers, analysts, and business owners to embed governance into daily workflows, platform pipelines, modeling practices, and observability.
Metadata Tools & Platform Enablement
- Install and configure metadata/catalog tools in client environments.
- Build and curate catalogs, including ingestion of technical metadata, business glossaries, and lineage.
- Define user personas and design role-appropriate experiences (data stewards, data owners, analysts, engineers).
- Tailor tool UX (workflows, dashboards, search optimization) to improve usability and adoption.

Required Qualifications

5+ years of experience in data governance, metadata management, and MDM roles.
Hands-on experience with MDM tools (Semarchy, Profisee, Informatica, or equivalent).
Exposure to data quality tools and processes (Talend, Ataccama, or equivalent).
Strong communication skills: able to facilitate workshops, write clear business documentation, and present to mixed audiences.
Demonstrated ability to define and obtain alignment for definition, business rules and data quality controls.
Familiarity with governance operating models and stewardship practices.
Knowledge of privacy regulations (GDPR, CCPA) and how governance practices support compliance
Bachelor’s degree in Information Systems, or related field (or equivalent work experience)
Willingness to travel up to 50% per month (10 of 20 business days) when required by our clients

Preferred Skills

Experience leading or supporting data governance working groups or stewardship councils.
Knowledge of data access provisioning, integration patterns, or lineage capture.
Experience building adoption materials, training guides, or playbooks for governance programs.
Prior client-facing consulting experience.

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Project Management Senior Project Manager at Massive Rocket | Global Braze & Snowflake Agency

Leads delivery of complex, multi-workstream client engagements, managing timelines, budgets, risks, and globally distributed teams while building relationships with senior stakeholders.

Senior Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team? As a Senior Project Manager at Massive Rocket, you’ll lead the delivery of complex, high-value client engagements across multiple workstreams. You’ll be the senior delivery lead for your accounts, responsible for client satisfaction, commercial performance, delivery quality, and team development.

You’ll translate client objectives into structured, measurable programmes, establish strong governance, and bring clarity across teams, dependencies, risks, timelines, and budgets. Working with senior client stakeholders and globally distributed delivery teams, you’ll ensure programmes are delivered on time, on budget, and to the highest standard.

This role combines senior client leadership, programme delivery, commercial ownership, and people development, making it ideal for an experienced Project Manager ready to take greater ownership of complex client engagements.

What will you do?

Own delivery across complex, multi-workstream client engagements, managing timelines, dependencies, risks, quality, and overall programme health
Act as the primary delivery contact for clients, building trusted relationships with senior stakeholders and ensuring alignment to business objectives
Establish governance frameworks, delivery cadences, RAID management, and reporting to keep programmes predictable and on track
Own account P&L, including budget forecasting, margin management, revenue recognition, and change requests
Lead and coordinate globally distributed delivery teams, setting clear expectations and driving accountability across workstreams
Coach and develop Project Managers and junior team members, helping raise delivery standards across the wider team
Lead delivery input into RFPs, proposals, and pitches while identifying opportunities to support account growth
Use AI tools, dashboards, and project data to improve reporting, delivery efficiency, and decision-making
Continuously improve Massive Rocket’s delivery processes, tools, governance, and ways of working

What Makes You a Great Fit

5–8 years of Project or Programme Management experience, with clear progression and experience leading complex, high-value client engagements
Proven ability to manage multiple workstreams, cross-team dependencies, risks, and senior stakeholders within complex delivery environments
Strong commercial and P&L experience, including budget forecasting, margin management, revenue recognition, and scope/change management
Excellent client leadership skills, with confidence managing senior stakeholders and navigating complex organisational dynamics
Experience leading and developing delivery teams, including globally distributed teams across multiple time zones
Strong governance, risk management, planning, reporting, and quality management skills
Experience contributing to RFPs, proposals, pitches, and account growth initiatives
Comfortable using AI tools and data to automate reporting, improve visibility, and drive better delivery decisions
Experience working in a fast-paced agency, consultancy, Martech, or technology environment
English proficiency at C1 level

Desirable

Experience managing significant client accounts within a digital agency or Martech consultancy
Deep understanding of CRM, Braze, Snowflake, and data-driven delivery
Braze certification or strong platform knowledge
MSP Practitioner, PgMP, or equivalent programme-level certification

Why You’ll Love Working Here

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required

A Quick Note on Applications

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

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Marketing Partnerships Marketing Manager at Airalo

Develops and executes global partnerships marketing strategy, identifying and activating strategic partners to drive growth and expand market reach.

Mid Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

Location: Remote, anywhere in Spain, the UK, or the UAE.
Contract:
- Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
- UK: Full-time, permanent (local contract)
- UAE: Full-time, permanent via Deel (our employer of record in the UAE)
Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

Curious what it’s actually like to work at Airalo? We’ve put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:

Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
Life at Airalo · United Arab Emirates: https://airalo-public.notion.site/life-at-airalo-united-arab-emirates

As our Partnerships Growth Marketing Manager, you’ll drive growth by building and scaling global marketing partnerships—from strategy and partner selection through to activation, performance measurement, and optimization. Reporting to the Director of Growth Strategy & Operations within the Marketing organization, you’ll sit at the intersection of growth, partnerships, and GTM, creating joint programs that expand Airalo’s reach and deliver measurable results.

This role is ideal for someone who combines strong partner marketing instincts with a growth mindset and can lead complex cross-functional work in a remote, global environment.

What You’ll Do:

Build and execute a global partnerships growth marketing strategy aligned to Growth objectives and priority markets.
Identify, evaluate, and prioritize partnership opportunities (e.g., co-marketing, channel/affiliate, ecosystem/platform, loyalty/travel collaborations).
Own partner GTM planning: joint value propositions, campaign concepts, launch plans, distribution plans, and success metrics.
Lead end-to-end execution of partner campaigns across channels (owned, paid, partner channels, PR/Comms where relevant) in close collaboration with internal teams.
Define KPIs and measurement plans; track and report performance (e.g., incremental revenue, CAC efficiency, conversion, activation, engagement, retention impact depending on partnership type).
Build scalable operational processes: partner briefs, campaign timelines, approvals, assets, tracking, post-mortems, and learnings.
Partner closely with stakeholders across Marketing, Partnerships/BD, Product, Brand/Comms, Legal, Finance, and Data to ensure programs launch smoothly and compliantly.
Contribute to building the long-term partnerships capability at Airalo, with the opportunity to grow into people leadership as the function scales.

What You’ll Bring:

5+ years of experience in growth marketing, partner marketing, or partnerships with demonstrated outcomes.
Hands-on experience building and managing marketing partnerships that drive measurable growth (not just awareness).
Strong strategic thinking paired with execution excellence (you can go from strategy → plan → launch → learn).
Strong cross-functional leadership and stakeholder management in a fast-paced, remote environment.
Analytical rigor: comfortable setting KPIs, working with tracking/attribution approaches, and turning data into decisions.
Excellent written and verbal communication in English.

Nice to have

Experience in travel, eSIM, telecom, fintech, marketplaces, or subscription/mobile apps.
Experience with affiliate networks / partner tools or structured partner programs.
Comfort with experimentation frameworks (A/B testing, landing page/offer testing, channel tests) and attribution basics.
Experience running integrated campaigns (paid + owned + earned) with partners.
Prior people leadership experience or readiness to grow into people management.

£71,000 - £96,000 a year

📍 UK: £71,000 – £96,000

📍 Spain: €52,500 – €71,500

📍 UAE: 363,500 - AED: 492,000

Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨

Why People Join Us

🇪🇸 Why people join us in Spain

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.

For many of our teammates in Spain, it’s the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

🇬🇧 Why people join us in the UK

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.

Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.

🇦🇪 Why people join us in the UAE

We’re a fully remote team across 60+ countries, built on a simple idea: trust people to own their work and deliver without unnecessary layers or heavy process getting in the way.

Many people joining us from the UAE are looking for clarity in scope and real ownership in their role. They want to know what they’re responsible for, how success is measured, and have direct access to the people making decisions.

What often stands out is the combination of a global, product-led company with a flexible remote setup. For many, it’s the opportunity to work on a product used by millions of travelers worldwide, alongside a team that moves quickly and values clear ownership and accountability.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes - you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

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Product Forward Deployed Strategist at Data Coach

Works with enterprise clients to identify, scope, and validate high-value AI and data opportunities by translating business problems into actionable MVPs.

Mid Remote Posted about 8 hours ago RemoteFirstJobs Product

What this role involves

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
2025 Fivetran Partner of the Year (4th consecutive year)
2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
2026 KNIME Customer Excellence Partner of the Year
Preferred Partner in the Anthropic Claude Partner Network
#1 Partner in Snowflake Advanced Certifications
600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

5+ years of experience in consulting with a passion for technology-driven process optimization.
Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
High ownership, sound judgment, and comfort making progress without perfect requirements.
Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
Experience building business cases for new technology investments and influencing executive stakeholders.
Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
Familiarity with change management, adoption planning, or operating-model design.

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