Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

 

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

The Blueprint (Role Profile) Reporting to the Sr.

Overview of the role:

We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here changing that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Talent Acquisition Partner to help us build the future of insurance in Canada and beyond.

Joining a small, collaborative People & Culture team, you’ll combine hands-on recruiting with creativity, problem-solving, and continuous improvement while partnering with leaders across the organization. You’ll hire exceptional people to PolicyMe through innovative sourcing strategies, meaningful candidate relationships, while strengthening our recruiting processes, systems, and employer brand.

What you’ll be doing

• Own recruitment processes from beginning to end, including everything from intake and job-posting through sourcing, candidate communication, interviews, feedback, rejections, and close.
• Partner with hiring managers to clarify role requirements, design effective interview processes, calibrate on candidates, and keep searches moving.
• Develop sourcing strategies and build qualified pipelines for a variety of roles, with a strong focus on technical hiring (think, software engineers, some QA, product managers, etc.)
• Use LinkedIn Recruiter, Juicebox, professional communities, referrals, events, and other creative channels to source and engage candidates.
• Use data to drive how you recruit, including maintaining updated dashboards and organized processes within our ATS (currently Lever), tracking recruiting metrics and using funnel insights to improve how we recruit.
• Identify recruitment bottlenecks and implement practical improvements that reduce friction for candidates and hiring teams.
• Support employer-brand initiatives, including regular content for the PolicyMe LinkedIn page and careers content.
• Contribute to a thoughtful, inclusive, and consistent candidate experience at every stage of the process.

What we are looking for

• 2–5 years of recruiting experience in a fast-paced, high-growth technology, startup, scale-up, agency, or similar environment.
• Bachelor’s degree in business, human resources, or a related field, or equivalent experience.
• End-to-end recruiting experience, from intake through offer and close, with strong partnerships across hiring managers and recruiting teams.
• Hands-on technical recruiting experience across software engineering, product, QA, and design roles.
• Highly organized and detail-oriented, with the ability to manage multiple searches, projects, timelines, and stakeholders.
• Proactive, clear communicator who builds trust with candidates and cross-functional partners while effectively surfacing progress, priorities, and risks.
• Analytical and action-oriented problem solver who diagnoses issues, recommends solutions, and follows through.
• Experience with LinkedIn Recruiter, Juicebox or similar sourcing tools, Brighthire, and Lever or another ATS.
• Curious and committed to continuously improving recruiting skills, tools, and processes, including a keen interest in using AI in how we build best-in-class recruitment and candidate experiences.
• Preference for Toronto-based, with interest in coming into our office on Thursdays (office is in Yorkville, there is no mandate to come in!).

Why join us:

• Generous PTO - 20 vacation days
• A comprehensive benefits plan with premiums paid in full by PolicyMe
• Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
• An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry
• Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)
• Access to stock options based on performance
• Compensation: The total target cash compensation for this role is $88,000–$100,000 CAD, based on experience. We’ll walk through the details together during the interview.

About PolicyMe:

At PolicyMe, we are Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Our product suite includes Life Insurance, Critical Illness Insurance, and Health & Dental Insurance, all tailored to Canadians’ evolving needs. We also offer B2B2C solutions, partnering with organizations to provide seamless digital insurance options. Founded by a team of insurance experts and technology entrepreneurs, PolicyMe is committed to making insurance simpler and more accessible. Since our launch in 2018, we have grown exponentially, selling over $10 billion in insurance coverage to Canadians.

We are proud of the team we’ve built and are excited for those that are yet to join us. We operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you! To learn more, visit www.policyme.com.

Additional Notes:

• Job Vacancy: This role reflects growth in our team and expanded operational scope. We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
• Commitment to Equal Opportunity: PolicyMe is an equal opportunity employer. We welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
• Accessibility Statement: We are committed to providing an accessible hiring experience. If you require accommodations during the application process, please indicate this in the “Additional Information” section of your application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.

• Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

• You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

• You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

• Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

• Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.

• Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.

• Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

• You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.

• You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.

• You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote, anywhere in Spain, the UK, or the UAE.
• Contract:
  • Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
  • UK: Full-time, permanent (local contract)
  • UAE: Full-time, permanent via Deel (our employer of record in the UAE)
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

Curious what it’s actually like to work at Airalo? We’ve put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:

• Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
• Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
• Life at Airalo · United Arab Emirates: https://airalo-public.notion.site/life-at-airalo-united-arab-emirates

As our Partnerships Growth Marketing Manager, you’ll drive growth by building and scaling global marketing partnerships—from strategy and partner selection through to activation, performance measurement, and optimization. Reporting to the Director of Growth Strategy & Operations within the Marketing organization, you’ll sit at the intersection of growth, partnerships, and GTM, creating joint programs that expand Airalo’s reach and deliver measurable results.

This role is ideal for someone who combines strong partner marketing instincts with a growth mindset and can lead complex cross-functional work in a remote, global environment.

What You’ll Do:

• Build and execute a global partnerships growth marketing strategy aligned to Growth objectives and priority markets.

• Identify, evaluate, and prioritize partnership opportunities (e.g., co-marketing, channel/affiliate, ecosystem/platform, loyalty/travel collaborations).

• Own partner GTM planning: joint value propositions, campaign concepts, launch plans, distribution plans, and success metrics.

• Lead end-to-end execution of partner campaigns across channels (owned, paid, partner channels, PR/Comms where relevant) in close collaboration with internal teams.

• Define KPIs and measurement plans; track and report performance (e.g., incremental revenue, CAC efficiency, conversion, activation, engagement, retention impact depending on partnership type).

• Build scalable operational processes: partner briefs, campaign timelines, approvals, assets, tracking, post-mortems, and learnings.

• Partner closely with stakeholders across Marketing, Partnerships/BD, Product, Brand/Comms, Legal, Finance, and Data to ensure programs launch smoothly and compliantly.

• Contribute to building the long-term partnerships capability at Airalo, with the opportunity to grow into people leadership as the function scales.

What You’ll Bring:

• 5+ years of experience in growth marketing, partner marketing, or partnerships with demonstrated outcomes.

• Hands-on experience building and managing marketing partnerships that drive measurable growth (not just awareness).

• Strong strategic thinking paired with execution excellence (you can go from strategy → plan → launch → learn).

• Strong cross-functional leadership and stakeholder management in a fast-paced, remote environment.

• Analytical rigor: comfortable setting KPIs, working with tracking/attribution approaches, and turning data into decisions.

• Excellent written and verbal communication in English.

Nice to have

• Experience in travel, eSIM, telecom, fintech, marketplaces, or subscription/mobile apps.

• Experience with affiliate networks / partner tools or structured partner programs.

• Comfort with experimentation frameworks (A/B testing, landing page/offer testing, channel tests) and attribution basics.

• Experience running integrated campaigns (paid + owned + earned) with partners.

• Prior people leadership experience or readiness to grow into people management.

£71,000 - £96,000 a year

📍 UK: £71,000 – £96,000

📍 Spain: €52,500 – €71,500

📍 UAE: 363,500  -  AED: 492,000

Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨

Why People Join Us

🇪🇸 Why people join us in Spain

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.

For many of our teammates in Spain, it’s the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

🇬🇧 Why people join us in the UK

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.

Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.

🇦🇪 Why people join us in the UAE

We’re a fully remote team across 60+ countries, built on a simple idea: trust people to own their work and deliver without unnecessary layers or heavy process getting in the way.

Many people joining us from the UAE are looking for clarity in scope and real ownership in their role. They want to know what they’re responsible for, how success is measured, and have direct access to the people making decisions.

What often stands out is the combination of a global, product-led company with a flexible remote setup. For many, it’s the opportunity to work on a product used by millions of travelers worldwide, alongside a team that moves quickly and values clear ownership and accountability.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

• Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
• Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
• Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
• Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

• Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
• Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
• Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
• Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

• Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
• Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
• Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

• Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
• Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
• Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
• Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

• 5+ years of experience in consulting with a passion for technology-driven process optimization.
• Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
• Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
• Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
• Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
• Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
• Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
• Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
• Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
• High ownership, sound judgment, and comfort making progress without perfect requirements.
• Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

• Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
• Experience building business cases for new technology investments and influencing executive stakeholders.
• Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
• Familiarity with change management, adoption planning, or operating-model design.

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Product Operations Specialist 3

About the job

Twilio is seeking an Product Operations Specialist 3 to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Senior Product Operations Specialist is the third tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world’s connectivity.

Responsibilities

In this role, you’ll:

• Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Log customer interactions and tag/categorize issues accordingly.
• Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Respond to and action incoming carrier partner notifications.
• Quickly and confidently triage complex issues to the Level 2 team.
• Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.
• Work independently to troubleshoot/determine resolution for issues across the entirety of your team’s domain.
• Coach and mentor less experienced teammates.
• Wear the Customer Shoes: Provide support to the team by being a front line support system for customer escalations, received primarily by email and phone.
• Draw the Owl: Assess the nature of product or service issues and resolve intermediate to advanced level problems.
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.
• Write it Down: Enable a consistent experience for our customers, team members and internal teams, and ensure all documentation on processes are up to date.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts  18:30 - 3:30AM or 21:00- 6:00 IST
• You’re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
• Experience Required: 3 - 7 Yrs*( depending on candidature)
• Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)
• International stakeholder handling
• Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
• Coach as per requirement to individuals in the team
• Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
• Previous experience into doing root cause analysis
• Ready to take up additional tasks depending on requirements
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator.
• You’re introspective and committed to continuous self-improvement.
• You’re capable of learning quickly and mastering complicated systems.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
• You’re able to complete tasks in core areas within SLAs.
• Able to perform quality audits for individuals only when required
• Should be able to manage the team and the process during manager’s absence

Desired:

• Knowledge of Looker queries/ reporting and creating dashboards in Tableau is a must
• Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: London (UK), Lisbon (Portugal)

About the role

Cloudflare’s Engineers build and operate the software that helps power 25+ million Internet properties and millions of businesses around the world. Across our engineering organizations, we have opportunities for high caliber, curious and empathetic people to take on big challenges and build some of the best skills in the industry. We’re looking for talented team members to help build high-growth products, help scale our expanding network, build tools to improve availability, performance, uptime, and response times, and make systems failure-resistant and ready-to-scale.

We are looking for a talented Systems Engineer to join the Security Rules team. You will work on a range of microservices written mainly in Rust. Technologies we use include Docker, Go, PostgreSQL, Redis, Memcached, gRPC, Kafka, Clickhouse and the usual Unix/Linux tools and workflows. We strive to build reliable, fault-tolerant systems that can operate at Cloudflare’s scale. You will join a team of bright, hard-working, and supportive engineers who are passionate about their craft, and you will be comfortable operating in a fast-paced but sane work environment. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.

What you’ll do

• Design, implement, and maintain the software systems that comprise Cloudflare’s Application Security Product Offering such as Rate Limiting, Web Application Firewall and more.
• Participate in all stages of the software development lifecycle, from designing and documenting systems to writing code, automated tests, and monitoring production deployments.
• Collaborate with internal teams, including security, network engineering, SRE, and product management, to design scalable solutions to difficult technical problems.
• Review work from your peers throughout all stages of the development lifecycle to ensure high-quality, maintainable code.
• Mentor team members and work with support teams to ensure customer delight and bring out the best in everyone.
• Debug issues in complex systems and contribute to the maintenance and improvement of operational health.
• Work with a wide range of technologies and programming languages, including Rust, Go, as well as various databases (SQL and No-SQL), Docker, and Kubernetes.

Desirable Skills, Knowledge, and Experience:

• First and foremost curiosity and critical thinking
• 3+ years of relevant professional experience with a technology company
• Strong programming skills in Rust, Go, C++, or a similar systems-level language
• Experience building and operating distributed systems
• Experience with monitoring, alerting and debugging high volume production systems
• Experience with databases (we use PostgreSQL, Clickhouse and Memcached)
• Strong interpersonal and communication skills, demonstrating empathy, teamwork and a sense of ownership

Bonus Points:

• Experience with modern Unix/Linux development and runtime environments
• Experience with monitoring and logging tools like Prometheus and Grafana.
• Experience with containerization and orchestration technologies, such as Docker and Kubernetes.

Compensation

For Portugal based hires: Estimated annual salary is between €54,000 - €91,000.

The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Engagement details

• Initial contract term: Through Dec 31, 2026, with the option to convert to full-time based on performance and budget
• Hours: full-time
• Location: Remote
• Start date: Sept 8, 2026

About the role

ActivTrak is building the next generation of work intelligence products powered by conversational AI and the Model Context Protocol (MCP). This role owns Work Advisor’s add-on MCP capability, consumption-based pricing for AI features, and expansion packs, the product line that makes ActivTrak’s data usable through LLMs and agentic tools rather than dashboards alone.

We’re looking for someone who can move fluidly between product strategy and hands-on UX and prototyping. You’ll define what we build and why, shape how it feels to use, and get close enough to the code and MCP tooling to make sharp calls about feasibility, without needing to hand off every decision to a designer or engineer first.

This role is fluid by design. Some weeks you’ll be deep in customer discovery and roadmap tradeoffs. Others you’ll prototype a new MCP tool flow or review pricing mechanics with engineering. The through line is ownership: you drive clarity from problem to shipped product.

We’re starting this as a contract engagement so both sides can confirm fit before committing to a permanent role. We expect to make a conversion decision around [milestone or timeframe].

What you’ll do

Product strategy and delivery

• Define the roadmap for Work Advisor’s Enterprise module, MCP Server, consumption-based pricing, and future capabilities to maximize the commercial impact of our headless strategy
• Run discovery with customers and internal stakeholders to identify what’s worth building next
• Write clear requirements and manage tradeoffs across scope, timeline, and technical constraints
• Partner with engineering leadership to scope what’s feasible within a given cycle
• Represent this product line in cross-functional planning, including alignment with the Workflow and Insights/Ingestion teams where MCP delivery overlaps

UX and design

• Translate requirements into user flows and wireframes for AI-driven and MCP-based experiences
• Prototype conversational and tool-use flows, including how skills and prompts surface to end users
• Partner with design on visual execution when a dedicated designer is engaged, and carry lightweight design work yourself when one isn’t
• Validate designs directly with customers, particularly in the forward-deployed engagements feeding this roadmap

Technical fluency

• Understand MCP server architecture well enough to scope what a hosted MCP tool can and can’t do
• Work directly in tools like Figma, and use basic code or AI-assisted prototyping tools to build a working proof of concept, not production code
• Talk credibly with engineers about tradeoffs in consumption-based pricing mechanics and data requirements

What we’re looking for

• 4 to 8 years of experience in product management, product design, or a hybrid of both
• Track record shipping AI-powered or data-driven B2B SaaS features end to end
• Strong UX instincts: comfortable owning wireframes, user flows, and prototypes without waiting on a dedicated designer
• Working knowledge of how LLM tool use and MCP servers function; you don’t need to build one from scratch, but you need to understand what’s happening under the hood
• Experience with pricing or packaging decisions, ideally consumption-based or usage-based models
• Confident communicator who can flex between executive updates and detailed requirements docs
• High comfort with ambiguity; this space is still being defined at ActivTrak and industry-wide
• Comfortable working as a contractor and ramping quickly with minimal onboarding runway

Nice to have

• Experience with AI-assisted prototyping tools (Claude Code, Cursor, v0, Figma AI, or similar)
• Background working directly with enterprise customers in a forward-deployed or embedded delivery model
• Familiarity with workforce analytics, productivity platforms, or adjacent B2B data products
• Prior contract-to-hire experience or comfort with a defined evaluation period

Work environment

• Competitive compensation
• Position is remote within US
• Minimal travel

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Top 3 Reasons To Join Us

• International Environment
• 100% Remote
• Hands-on experience working directly with Business Analysts and Project Managers on live insurance projects

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
• We’re an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
• We are fully funded and backed by reputable VC funds and strategic institutional investors
• We have a global presence in Asia, EMEA and the Americas
• We’ve grown our annualized revenue by over 30x since January 2021
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world

About the Role

• Translate project documentation between Thai and English, including business requirements, user stories, test cases, user manuals, training materials and release notes
• Work hand in hand with Business Analysts and Project Managers to make sure requirements gathered from Thai-speaking clients are accurately captured and understood by the wider delivery team
• Join client meetings, workshops and demos with Thai clients to provide live interpretation and note-taking
• Support written communication with Thai clients — emails, meeting minutes, follow-ups and clarification requests
• Review Thai-language content produced by the team for accuracy, tone and consistency
• Localize product and platform content (labels, forms, notifications) for Thai users, working with the team to keep terminology consistent
• Build and maintain a Thai–English glossary of insurance and technical terms for the team to reuse across projects
• Flag wording that may be unclear, culturally inappropriate or open to misinterpretation for Thai audiences
• Assist with general project coordination and administrative support for Thai projects
• Any other task that may be assigned

What We Need

• Fluent or native-level proficiency in both Thai and English, written and spoken
• Strong written communication skills, with attention to detail and accuracy
• Comfortable working with documentation and following a consistent structure and format
• Able to work independently in a fully remote setting and communicate proactively across time zones
• Good organizational and time management skills to prioritize work and meet deadlines
• Interest in insurance, technology or insurtech is preferred
• Previous translation, interpretation or localization experience is an added advantage
• Familiarity with tools such as Google Workspace, Jira or Confluence is a plus
• Must be willing to work atleast 4 hours per day, 5 days a week

This role is open to:

• Interns: Currently enrolled in, or a graduate of, a degree in Communication, Languages, Translation, English, Linguistics or any relevant field
• Experienced Translators: With 1-3 years of experience related to Thai-English Translation

We welcome applications from both students and experienced translators. Each application is assessed individually, and the engagement type and compensation are determined by the level of experience and skill the successful candidate brings to the role.

Why You’ll Love Working Here

• Remote Setup
• International Environment
• Professional Development Opportunities
• Company activities and events

CoverGo Company Video

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s Privacy Notice and you consent to the processing of your data as part of this application.

Engagement details

• Initial contract term: Through Dec 31, 2026, with the option to convert to full-time based on performance and budget
• Hours: full-time
• Location: Remote
• Start date: Sept 8, 2026

About the role

ActivTrak is building the next generation of work intelligence products powered by conversational AI and the Model Context Protocol (MCP). This role owns Work Advisor’s add-on MCP capability, consumption-based pricing for AI features, and expansion packs, the product line that makes ActivTrak’s data usable through LLMs and agentic tools rather than dashboards alone.

We’re looking for someone who can move fluidly between product strategy and hands-on UX and prototyping. You’ll define what we build and why, shape how it feels to use, and get close enough to the code and MCP tooling to make sharp calls about feasibility, without needing to hand off every decision to a designer or engineer first.

This role is fluid by design. Some weeks you’ll be deep in customer discovery and roadmap tradeoffs. Others you’ll prototype a new MCP tool flow or review pricing mechanics with engineering. The through line is ownership: you drive clarity from problem to shipped product.

We’re starting this as a contract engagement so both sides can confirm fit before committing to a permanent role. We expect to make a conversion decision around [milestone or timeframe].

What you’ll do

Product strategy and delivery

• Define the roadmap for Work Advisor’s Enterprise module, MCP Server, consumption-based pricing, and future capabilities to maximize the commercial impact of our headless strategy
• Run discovery with customers and internal stakeholders to identify what’s worth building next
• Write clear requirements and manage tradeoffs across scope, timeline, and technical constraints
• Partner with engineering leadership to scope what’s feasible within a given cycle
• Represent this product line in cross-functional planning, including alignment with the Workflow and Insights/Ingestion teams where MCP delivery overlaps

UX and design

• Translate requirements into user flows and wireframes for AI-driven and MCP-based experiences
• Prototype conversational and tool-use flows, including how skills and prompts surface to end users
• Partner with design on visual execution when a dedicated designer is engaged, and carry lightweight design work yourself when one isn’t
• Validate designs directly with customers, particularly in the forward-deployed engagements feeding this roadmap

Technical fluency

• Understand MCP server architecture well enough to scope what a hosted MCP tool can and can’t do
• Work directly in tools like Figma, and use basic code or AI-assisted prototyping tools to build a working proof of concept, not production code
• Talk credibly with engineers about tradeoffs in consumption-based pricing mechanics and data requirements

What we’re looking for

• 4 to 8 years of experience in product management, product design, or a hybrid of both
• Track record shipping AI-powered or data-driven B2B SaaS features end to end
• Strong UX instincts: comfortable owning wireframes, user flows, and prototypes without waiting on a dedicated designer
• Working knowledge of how LLM tool use and MCP servers function; you don’t need to build one from scratch, but you need to understand what’s happening under the hood
• Experience with pricing or packaging decisions, ideally consumption-based or usage-based models
• Confident communicator who can flex between executive updates and detailed requirements docs
• High comfort with ambiguity; this space is still being defined at ActivTrak and industry-wide
• Comfortable working as a contractor and ramping quickly with minimal onboarding runway

Nice to have

• Experience with AI-assisted prototyping tools (Claude Code, Cursor, v0, Figma AI, or similar)
• Background working directly with enterprise customers in a forward-deployed or embedded delivery model
• Familiarity with workforce analytics, productivity platforms, or adjacent B2B data products
• Prior contract-to-hire experience or comfort with a defined evaluation period

Work environment

• Competitive compensation
• Position is remote within US
• Minimal travel

ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Overview of the role:

We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here changing that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Talent Acquisition Partner to help us build the future of insurance in Canada and beyond.

Joining a small, collaborative People & Culture team, you’ll combine hands-on recruiting with creativity, problem-solving, and continuous improvement while partnering with leaders across the organization. You’ll hire exceptional people to PolicyMe through innovative sourcing strategies, meaningful candidate relationships, while strengthening our recruiting processes, systems, and employer brand.

What you’ll be doing

• Own recruitment processes from beginning to end, including everything from intake and job-posting through sourcing, candidate communication, interviews, feedback, rejections, and close.
• Partner with hiring managers to clarify role requirements, design effective interview processes, calibrate on candidates, and keep searches moving.
• Develop sourcing strategies and build qualified pipelines for a variety of roles, with a strong focus on technical hiring (think, software engineers, some QA, product managers, etc.)
• Use LinkedIn Recruiter, Juicebox, professional communities, referrals, events, and other creative channels to source and engage candidates.
• Use data to drive how you recruit, including maintaining updated dashboards and organized processes within our ATS (currently Lever), tracking recruiting metrics and using funnel insights to improve how we recruit.
• Identify recruitment bottlenecks and implement practical improvements that reduce friction for candidates and hiring teams.
• Support employer-brand initiatives, including regular content for the PolicyMe LinkedIn page and careers content.
• Contribute to a thoughtful, inclusive, and consistent candidate experience at every stage of the process.

What we are looking for

• 2–5 years of recruiting experience in a fast-paced, high-growth technology, startup, scale-up, agency, or similar environment.
• Bachelor’s degree in business, human resources, or a related field, or equivalent experience.
• End-to-end recruiting experience, from intake through offer and close, with strong partnerships across hiring managers and recruiting teams.
• Hands-on technical recruiting experience across software engineering, product, QA, and design roles.
• Highly organized and detail-oriented, with the ability to manage multiple searches, projects, timelines, and stakeholders.
• Proactive, clear communicator who builds trust with candidates and cross-functional partners while effectively surfacing progress, priorities, and risks.
• Analytical and action-oriented problem solver who diagnoses issues, recommends solutions, and follows through.
• Experience with LinkedIn Recruiter, Juicebox or similar sourcing tools, Brighthire, and Lever or another ATS.
• Curious and committed to continuously improving recruiting skills, tools, and processes, including a keen interest in using AI in how we build best-in-class recruitment and candidate experiences.
• Preference for Toronto-based, with interest in coming into our office on Thursdays (office is in Yorkville, there is no mandate to come in!).

Why join us:

• Generous PTO - 20 vacation days
• A comprehensive benefits plan with premiums paid in full by PolicyMe
• Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
• An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry
• Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)
• Access to stock options based on performance
• Compensation: The total target cash compensation for this role is $88,000–$100,000 CAD, based on experience. We’ll walk through the details together during the interview.

About PolicyMe:

At PolicyMe, we are Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Our product suite includes Life Insurance, Critical Illness Insurance, and Health & Dental Insurance, all tailored to Canadians’ evolving needs. We also offer B2B2C solutions, partnering with organizations to provide seamless digital insurance options. Founded by a team of insurance experts and technology entrepreneurs, PolicyMe is committed to making insurance simpler and more accessible. Since our launch in 2018, we have grown exponentially, selling over $10 billion in insurance coverage to Canadians.

We are proud of the team we’ve built and are excited for those that are yet to join us. We operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you! To learn more, visit www.policyme.com.

Additional Notes:

• Job Vacancy: This role reflects growth in our team and expanded operational scope. We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
• Commitment to Equal Opportunity: PolicyMe is an equal opportunity employer. We welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
• Accessibility Statement: We are committed to providing an accessible hiring experience. If you require accommodations during the application process, please indicate this in the “Additional Information” section of your application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.

• Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

• You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

• You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

• Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

• Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.

• Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.

• Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

• You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.

• You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.

• You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote, anywhere in Spain, the UK, or the UAE.
• Contract:
  • Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
  • UK: Full-time, permanent (local contract)
  • UAE: Full-time, permanent via Deel (our employer of record in the UAE)
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

Curious what it’s actually like to work at Airalo? We’ve put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:

• Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
• Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
• Life at Airalo · United Arab Emirates: https://airalo-public.notion.site/life-at-airalo-united-arab-emirates

As our Partnerships Growth Marketing Manager, you’ll drive growth by building and scaling global marketing partnerships—from strategy and partner selection through to activation, performance measurement, and optimization. Reporting to the Director of Growth Strategy & Operations within the Marketing organization, you’ll sit at the intersection of growth, partnerships, and GTM, creating joint programs that expand Airalo’s reach and deliver measurable results.

This role is ideal for someone who combines strong partner marketing instincts with a growth mindset and can lead complex cross-functional work in a remote, global environment.

What You’ll Do:

• Build and execute a global partnerships growth marketing strategy aligned to Growth objectives and priority markets.

• Identify, evaluate, and prioritize partnership opportunities (e.g., co-marketing, channel/affiliate, ecosystem/platform, loyalty/travel collaborations).

• Own partner GTM planning: joint value propositions, campaign concepts, launch plans, distribution plans, and success metrics.

• Lead end-to-end execution of partner campaigns across channels (owned, paid, partner channels, PR/Comms where relevant) in close collaboration with internal teams.

• Define KPIs and measurement plans; track and report performance (e.g., incremental revenue, CAC efficiency, conversion, activation, engagement, retention impact depending on partnership type).

• Build scalable operational processes: partner briefs, campaign timelines, approvals, assets, tracking, post-mortems, and learnings.

• Partner closely with stakeholders across Marketing, Partnerships/BD, Product, Brand/Comms, Legal, Finance, and Data to ensure programs launch smoothly and compliantly.

• Contribute to building the long-term partnerships capability at Airalo, with the opportunity to grow into people leadership as the function scales.

What You’ll Bring:

• 5+ years of experience in growth marketing, partner marketing, or partnerships with demonstrated outcomes.

• Hands-on experience building and managing marketing partnerships that drive measurable growth (not just awareness).

• Strong strategic thinking paired with execution excellence (you can go from strategy → plan → launch → learn).

• Strong cross-functional leadership and stakeholder management in a fast-paced, remote environment.

• Analytical rigor: comfortable setting KPIs, working with tracking/attribution approaches, and turning data into decisions.

• Excellent written and verbal communication in English.

Nice to have

• Experience in travel, eSIM, telecom, fintech, marketplaces, or subscription/mobile apps.

• Experience with affiliate networks / partner tools or structured partner programs.

• Comfort with experimentation frameworks (A/B testing, landing page/offer testing, channel tests) and attribution basics.

• Experience running integrated campaigns (paid + owned + earned) with partners.

• Prior people leadership experience or readiness to grow into people management.

£71,000 - £96,000 a year

📍 UK: £71,000 – £96,000

📍 Spain: €52,500 – €71,500

📍 UAE: 363,500  -  AED: 492,000

Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨

Why People Join Us

🇪🇸 Why people join us in Spain

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.

For many of our teammates in Spain, it’s the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

🇬🇧 Why people join us in the UK

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.

Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.

🇦🇪 Why people join us in the UAE

We’re a fully remote team across 60+ countries, built on a simple idea: trust people to own their work and deliver without unnecessary layers or heavy process getting in the way.

Many people joining us from the UAE are looking for clarity in scope and real ownership in their role. They want to know what they’re responsible for, how success is measured, and have direct access to the people making decisions.

What often stands out is the combination of a global, product-led company with a flexible remote setup. For many, it’s the opportunity to work on a product used by millions of travelers worldwide, alongside a team that moves quickly and values clear ownership and accountability.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

• Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
• Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
• Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
• Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

• Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
• Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
• Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
• Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

• Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
• Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
• Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

• Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
• Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
• Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
• Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

• 5+ years of experience in consulting with a passion for technology-driven process optimization.
• Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
• Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
• Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
• Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
• Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
• Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
• Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
• Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
• High ownership, sound judgment, and comfort making progress without perfect requirements.
• Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

• Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
• Experience building business cases for new technology investments and influencing executive stakeholders.
• Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
• Familiarity with change management, adoption planning, or operating-model design.

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payment Specialistand let’s impact billions together!

Our Treats:

• Remote work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Communicate with customers (if it is needed), and internal teams.

• Stay updated on industry regulations and compliance requirements.

• Analyze data to identify trends and root causes.

• Fight chargeback cases.

• Provide exceptional customer service.

• Produce various daily, weekly, and/or monthly statistical reports.

• Prepare KPI’s reports of chargebacks.

• And other tasks.

Requirements

Key expectations:

• Great attention to detail.

• Willingness to learn and develop daily.

• Previous experience in Chargeback, Refund, Account Receivable or similar fields is an advantage.

• Proficient in relevant computer applications.

• Excellent written and verbal English language skills.

• Ability to multitask, set priorities, and manage time effectively.

• Excellent communication skills.

• Customer focus and adaptability to different personality types.

Salary: 1,400-1,700 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.