Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

 

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 - $125,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-dc

Meet the Moment with AlteryxWe're living through a once-in-a-generation shift in how work gets done.

The Blueprint (Role Profile) Reporting to the Sr.

Who we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world’s leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role:

As an Airflow Reliability Engineer on the Customer Reliability Engineering (CRE) team at Astronomer, you will have the opportunity to become an Apache Airflow expert, learning directly from leaders of the Airflow project. You’ll provide Apache Airflow expertise directly to customers to help them make the best possible use of our managed Airflow service.

CRE is Astronomer’s support team. Because our customers are sophisticated organizations who need and expect high levels of expertise to help them keep mission critical uses of Apache Airflow working consistently, we look a little different from most support teams. Nearly every ticket you will work requires an intersection of strong technical knowledge and customer empathy to understand what the customer needs and how to get them there. Every day is a new challenge and a new thing to learn.

When you learn a new piece of technology, are you aiming not just to get started but to become the expert? Do you listen to the plumber when they tell you what is wrong with the pipes? Are you the kind of person who takes an MIT OpenCourseWare course and actually finishes it? Then this role could be for you.

This role requires a mandatory in-person interview as part of the interview process.

What you get to do:

• Learn and build expertise across several software engineering disciplines, including:

• Airflow and data engineering

• Kubernetes

• Cloud Engineering

• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more.

• Solve challenging Airflow problems for our customers. From optimizing configuration to identifying world-first Airflow bugs, you’ll see it all here.

• Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow.

• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!

• Work directly with our customers’ data engineers, system admins, DevOps teams, and management.

• Provide feedback from your experience that can shape the direction of the Airflow project.

• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.

• Participate remotely within a fully distributed team.

• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.

• Participate in paid on-call rotation for weekend coverage.

What you bring to the role:

• Data Engineering background

• 4 years of experience with Python

• 1 year of experience in Airflow administration and DAG creation

• Experience with Kubernetes/Docker/Containers

• Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)

• Problem-solving and troubleshooting abilities

• Ability to work well with autonomy and independence

• Strong written and verbal communication for connecting with our customers over our ticketing system and through Zoom

• Experience mentoring junior team members

Bonus points if you have:

• Contributions to open-source projects

• Customer Support experience

• Familiarity with SQL and PostgreSQL

• Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

#LI-Fulltime

#LI-Remote

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

We are looking for an experienced Account Executive to join our SME & Growth Team in Israel. Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth Team is where this partnership begins. Your primary focus will be bringing on new customers in Israel and leveraging your skills in pitching, negotiating and driving internal processes to set up our partnerships for success. We’re looking for someone with an entrepreneurial, builder mindset who can develop a territory from the ground up, has a passion for building relationships, selling, and negotiating, and a desire to revolutionize the way companies transact globally.

If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling!

.

What You’ll Be Doing…

• Own the full sales cycle and territory management from prospecting through close, building pipeline across the Israeli market from the ground up through a focused, AI-assisted outbound motion and close collaboration with SDR and Marketing.

• Be accountable for new client acquisition and revenue growth across Israel, with disciplined pipeline generation, coverage, and conversion.

• Develop and execute territory and account strategies, identifying high-potential verticals, businesses, and decision-makers.

• Represent Airwallex in client meetings and at industry events across Israel, tailoring our value proposition to different stakeholders and business needs.

• Maintain rigorous CRM discipline and forecasting accuracy, with high standards for data hygiene, pipeline management, and operating cadence.

What You Bring…

• 3+ years of full-cycle sales experience in an Account Executive or equivalent closing role, with a proven track record of meeting or exceeding revenue targets. Prior outbound prospecting experience is required, and experience selling technical or complex products is preferred.

• Experience prospecting, selling, or developing business in the Israeli market is strongly preferred, with a strong understanding of the local business landscape and communication style.

• Previous experience in payments, fintech, financial services, or a related industry is a plus.

• Experience launching a new territory, developing a new market, or building pipeline from scratch is a strong plus.

• Ability to understand complex customer requirements and build solutions across multiple products, such as accounts, FX, acquiring, and cards.

• Strong territory-management skills, with the ability to develop, execute, and continuously refine go-to-market and sales playbooks.

• Strong presentation and stakeholder-management skills, with the confidence to engage and influence senior and C-level decision-makers in both Hebrew and English.

• Proven ability to manage complex negotiations involving bespoke commercial agreements and multi-product solutions.

• Entrepreneurial, highly motivated, and comfortable operating in an ambitious, fast-paced environment with significant ownership.

• Strong interest in technology and modern sales practices, including using AI tools to accelerate research, prospecting, personalization, and deal execution.

Why Airwallex

At Airwallex, you’ll have the ability to make an impact in a rapidly growing, global fintech. We offer a competitive salary plus valuable equity. We create a great environment for our people with a collaborative open office and a fully stocked kitchen, regular team‑building events, and the freedom to be creative.

Location and ways of working

• Role based in Tel Aviv, with a hybrid setup (minimum 3 days per week in office).

• Occasional travel for client meetings and events.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Overview of the role:

We’re on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here changing that. As a remote-first, Toronto-based startup with big ambitions, we’re looking for a Talent Acquisition Partner to help us build the future of insurance in Canada and beyond.

Joining a small, collaborative People & Culture team, you’ll combine hands-on recruiting with creativity, problem-solving, and continuous improvement while partnering with leaders across the organization. You’ll hire exceptional people to PolicyMe through innovative sourcing strategies, meaningful candidate relationships, while strengthening our recruiting processes, systems, and employer brand.

What you’ll be doing

• Own recruitment processes from beginning to end, including everything from intake and job-posting through sourcing, candidate communication, interviews, feedback, rejections, and close.
• Partner with hiring managers to clarify role requirements, design effective interview processes, calibrate on candidates, and keep searches moving.
• Develop sourcing strategies and build qualified pipelines for a variety of roles, with a strong focus on technical hiring (think, software engineers, some QA, product managers, etc.)
• Use LinkedIn Recruiter, Juicebox, professional communities, referrals, events, and other creative channels to source and engage candidates.
• Use data to drive how you recruit, including maintaining updated dashboards and organized processes within our ATS (currently Lever), tracking recruiting metrics and using funnel insights to improve how we recruit.
• Identify recruitment bottlenecks and implement practical improvements that reduce friction for candidates and hiring teams.
• Support employer-brand initiatives, including regular content for the PolicyMe LinkedIn page and careers content.
• Contribute to a thoughtful, inclusive, and consistent candidate experience at every stage of the process.

What we are looking for

• 2–5 years of recruiting experience in a fast-paced, high-growth technology, startup, scale-up, agency, or similar environment.
• Bachelor’s degree in business, human resources, or a related field, or equivalent experience.
• End-to-end recruiting experience, from intake through offer and close, with strong partnerships across hiring managers and recruiting teams.
• Hands-on technical recruiting experience across software engineering, product, QA, and design roles.
• Highly organized and detail-oriented, with the ability to manage multiple searches, projects, timelines, and stakeholders.
• Proactive, clear communicator who builds trust with candidates and cross-functional partners while effectively surfacing progress, priorities, and risks.
• Analytical and action-oriented problem solver who diagnoses issues, recommends solutions, and follows through.
• Experience with LinkedIn Recruiter, Juicebox or similar sourcing tools, Brighthire, and Lever or another ATS.
• Curious and committed to continuously improving recruiting skills, tools, and processes, including a keen interest in using AI in how we build best-in-class recruitment and candidate experiences.
• Preference for Toronto-based, with interest in coming into our office on Thursdays (office is in Yorkville, there is no mandate to come in!).

Why join us:

• Generous PTO - 20 vacation days
• A comprehensive benefits plan with premiums paid in full by PolicyMe
• Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reach your highest potential
• An extremely high performing, low-ego, remote-first team that is truly disrupting an old industry
• Option to work from home or our Toronto-based office (bonus: we cover the costs to bring all our employees in-person twice a year for experiential socials!)
• Access to stock options based on performance
• Compensation: The total target cash compensation for this role is $88,000–$100,000 CAD, based on experience. We’ll walk through the details together during the interview.

About PolicyMe:

At PolicyMe, we are Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Our product suite includes Life Insurance, Critical Illness Insurance, and Health & Dental Insurance, all tailored to Canadians’ evolving needs. We also offer B2B2C solutions, partnering with organizations to provide seamless digital insurance options. Founded by a team of insurance experts and technology entrepreneurs, PolicyMe is committed to making insurance simpler and more accessible. Since our launch in 2018, we have grown exponentially, selling over $10 billion in insurance coverage to Canadians.

We are proud of the team we’ve built and are excited for those that are yet to join us. We operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you! To learn more, visit www.policyme.com.

Additional Notes:

• Job Vacancy: This role reflects growth in our team and expanded operational scope. We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
• Commitment to Equal Opportunity: PolicyMe is an equal opportunity employer. We welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
• Accessibility Statement: We are committed to providing an accessible hiring experience. If you require accommodations during the application process, please indicate this in the “Additional Information” section of your application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role

The Financial Analyst owns the numbers behind Mejuri’s planning cycle: building the annual budget and the quarterly and monthly forecasts, then tracking actuals against them across departments, stores, and the consolidated business. Forecasts and budgets only matter if someone is watching how reality diverges from them — that ongoing read is what this role exists to provide.

You’ll prepare the reporting packages that give business leaders a clear view of their financials and headcount, with variance analysis that surfaces risk and opportunity before it shows up in results. You’ll run the weekly cash flow report for the company, catch data issues at the source with Payroll, and work directly with business partners across departments who bring their numbers to you before they bring them to anyone else.

You’ll join a small FP&A team, where one person’s analysis often reaches a business leader directly, with no layer of review between the work and the decision it informs.

What You’ll Do

Planning & Forecasting

• Budget and forecast accuracy — The annual budget and monthly and quarterly forecasts reflect where the business actually stands. You build them across departments and stores, then monitor results against plan and flag where they diverge.
• Cash flow reporting — The company gets an accurate weekly read on cash position. You assist in preparing this report on a consistent schedule, alongside ad hoc analysis as it comes up.
• Process improvement — Budgeting and forecasting get faster and more reliable over time. You look for where the current process breaks down and fix it, rather than working around it each cycle.

Reporting & Business Partnering

• Reporting packages — Business leaders see their financial results and headcount clearly, with the variance analysis to explain why. You prepare these packages and flag the risks and opportunities in them.
• Decision support — Business partners get an answer that changes what they decide, not just a summary of what happened. You analyze past and projected financial impact to support their calls.
• Fact-based challenge — Assumptions get tested before they become the forecast. You question inputs that don’t hold up and push back with the numbers when they say something different.
• Systems fluency — Business partners get a better process, not just a report. You build a working knowledge of Mejuri’s systems, processes, and financial statements, and use it to find where efficiency is possible.

What You’ll Bring

• Finance education — A Bachelor of Business Administration with a specialization in Finance or Accounting.
• FP&A experience — 1–3 years in FP&A or financial reporting; retail or CPG industry experience is an asset, as is progress toward a CPA, CFA, or CBV designation.
• Advanced Excel — Comfort building complex formulas and financial models, and handling large volumes of data without losing accuracy.
• Systems aptitude — A demonstrated ability to pick up new systems quickly and use their full capabilities, not just the basics.
• Self-direction — You take initiative without being asked and follow through on what you commit to.
• Relationship-building — Strong written communication and the ability to build working relationships across functions and levels, including with non-finance and executive stakeholders.

Benefits at Mejuri:

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.
• A hybrid work model for all corporate roles
• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• A generous product discount!

Location

Toronto, Ontario

60 Bloor Street W

Hybrid; 3 days in office 2 days remote

Salary:

$72,000-$85,000

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. We will review individual salary expectations and **weight salary commensurate with experience.

At Mejuri, we use AI-assisted tools as part of our recruitment process to help screen and assess candidate applications. All hiring decisions involve human review, and our Talent team remains responsible for evaluating candidates and making final decisions throughout the process.

#LI-Onsite

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member’s dedication to embracing and embodying these Values daily. This isn’t merely a duty; it’s a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

Role Overview

The Account Executive, Existing Business partners with Wunderkind’s largest, highest-priority clients to drive long-term business value through strategic adoption of our Autonomous Marketing Platform. This role is responsible for developing and executing tailored account strategies that align Wunderkind’s capabilities to each client’s evolving business objectives.

The AE owns a concentrated portfolio of approximately 10–12 strategic accounts representing $10M in ARR and serves as the primary point of accountability for each, orchestrating cross-functional resources and influencing senior stakeholders to deliver measurable outcomes.

Success in this role is measured by Gross Revenue Retention (GRR), attainment of an annual expansion target, and forecast accuracy.

We are seeking individuals with strong business maturity, executive presence, critical thinking, and operational discipline, with the ability to translate complex challenges into clear, value-driven action plans.

Key Responsibilities Strategic Account Leadership

• Own a concentrated portfolio of strategic and enterprise accounts, developing and executing long-term account strategies aligned to client business objectives, value drivers, and growth opportunities.
• Build and maintain deep executive relationships (including quarterly senior stakeholder engagement and 1–2 in-person visits annually) and lead a minimum of two Executive Business Reviews (EBRs) per year, anchored in an active Joint Business/Success Plan.
• Identify underutilized capabilities, adoption gaps, and evolving client priorities to drive platform adoption, strategic alignment, and expansion opportunities, positioning Wunderkind’s solutions at a strategic level.

Retention, Risk & Client Health

• Own the renewal strategy, negotiation, and outcome for every account in the portfolio, partnering with Customer Success, who supports the renewal through adoption, value realization, and day-to-day client health.
• Continuously assess account sentiment, partnership health, and renewal likelihood, proactively identifying and mitigating risks.
• Act as the senior point of accountability for client concerns and escalations, ensuring issues are resolved and executive confidence is maintained.
• Strengthen long-term partnership value by driving client advocacy and engagement, including participation in strategic programs such as Customer Advisory Board and other Wunderkind initiatives.

Operational Excellence

• Maintain clear, accurate documentation of account health, renewal outlook, strategic priorities, risks, and opportunities within Salesforce.
• Ensure all accounts maintain an active Joint Business/Success Plan and documented Opportunities & Gaps to guide ongoing strategy and EBR discussions.
• Provide accurate portfolio forecasting, reporting, and internal updates, translating client insights into actionable plans for internal stakeholders.

Cross-Functional Coordination & Escalation

• Serve as the primary point of accountability across internal teams, aligning Customer Success, Professional Services, Product, and Support around a unified account strategy.
• Engage Product strategically—confidently representing platform capabilities and involving technical teams only for validation, scoping, or complex solution design.
• Coordinate internal resources to deliver against client priorities, manage key program milestones, and support ad-hoc initiatives that drive account outcomes.

Qualifications

• 8+ years of experience in a client-facing role within Consulting, Technology, Agency, or Consumer Brand environments
• Demonstrated experience managing large enterprise accounts and influencing executive stakeholders
• Experience defining KPI-driven goals and coordinating cross-functional execution
• Strong business acumen and the ability to translate business objectives into actionable plans
• Strong presentation and storytelling skills, with executive-level communication and boardroom presence
• Analytical mindset with the ability to interpret performance data and deliver strategic insights
• Experience with marketing technology and digital marketing strategy preferred

Self-driven, highly organized, and able to operate effectively in a fast-paced environment

• Bachelor’s degree or higher

Travel

Up to 20% travel, including client visits and executive meetings.

The base salary range for this role is $115,000–$140,000. This role is also eligible for the team’s variable incentive plan. Compensation is determined based on factors including experience, skills, and qualifications.

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

FT Professional a part of our Reader Revenue Group licenses Financial Times content and solutions to organisations around the world, serving customers across corporate, financial services, government, professional services, education and media sectors.

We are looking for a Business Development Manager to drive new business growth across the French-speaking region, including France, Belgium, Luxembourg, Switzerland and French-speaking African markets.

Reporting to the Head of New Business – CEMEA, you will own the development and delivery of the regional new business sales plan, manage the full sales cycle from prospecting through to contract, and build relationships with senior decision-makers across a diverse range of organisations.

Alongside your individual sales responsibilities, you will manage and support a Sales Development Representative, helping to create a collaborative, focused and high-performing team environment.

This is an opportunity for an experienced consultative salesperson to combine hands-on business development with regional strategy, people management and cross-functional collaboration.

Key Responsibilities

• Own and deliver against new business sales targets across the French-speaking region.
• Develop and implement the annual regional sales plan, identifying priority prospects, market opportunities and areas for growth.
• Manage the complete sales cycle, from prospecting and qualification through to negotiation and contract.
• Lead, support and develop a Sales Development Representative, providing clear direction, regular communication and coaching.
• Build strong relationships with senior decision-makers and stakeholders across prospective customer organisations, developing a detailed understanding of their priorities and requirements.
• Work closely with Marketing and Customer Success colleagues to plan and prioritise activity that supports new business revenue growth.
• Make effective use of available sales intelligence and prospecting tools, including FT.com content, Looker, LinkedIn, copyright leads, channel partner contacts and internal FT networks.
• Develop strong knowledge of the region and stay informed about relevant customer, market and competitor developments.
• Contribute to strategic discussions around product, pricing and process improvements that could support sustainable year-on-year growth across the region.
• Maintain accurate and timely records of sales activity in Salesforce, ensuring leads are followed up promptly and opportunities, forecasts and expected close dates remain current.
• Work collaboratively with colleagues across support functions to deliver an excellent experience throughout the customer journey.

Required Skills and Experience

• Fluency in both spoken and written French.
• A proven track record of meeting or exceeding new business sales targets.
• Strong consultative selling, communication and negotiation skills.
• Experience building credible relationships with senior decision-makers and a range of organisational stakeholders.
• A high level of initiative, self-motivation and accountability for results.
• Strong understanding of FT Professional’s value proposition and the ability to discuss customer challenges and requirements confidently.
• Demonstrated ability to build effective cross-functional relationships that contribute to successful commercial outcomes.
• Strategic and creative thinking, with the ability to identify new approaches and opportunities that support business growth.
• Strong prioritisation and organisation skills, with the ability to focus activity on the opportunities most likely to deliver results and work effectively to deadlines.
• An understanding of business intelligence and content-based solutions.
• Experience managing, mentoring or coaching others, with the ability to support the performance and development of a Sales Development Representative.
• Strong problem-solving skills.

Desirable

• Previous direct line-management experience within a sales environment.
• Knowledge of FT Professional subscription models.
• Knowledge of the French-speaking markets covered by the role.
• Previous experience using CRM systems, particularly Salesforce.
• Good working knowledge of Google Workspace and Microsoft Office.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As a Mid-Market Merchant Success Manager at Loop, you will own a portfolio of growing merchants and help them realize measurable value from their partnership with Loop. Through consultative relationships, strong prioritization, repeatable playbooks, and scalable engagement, you will drive retention, product adoption, and expansion across your book of business.

This role requires the ability to balance proactive strategy with portfolio efficiency, use data and health signals to focus time where it will have the greatest impact, and deliver a consistently strong merchant experience at scale.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s mid-market merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Use merchant goals, health signals, engagement, product usage, and renewal timing to prioritize your book of business and determine where proactive intervention will have the greatest impact.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• You’ll partner cross-functionally with Account Executives to cross-sell our products to your existing merchant base.

Your Experience:

• 3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried to find true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

Challenge: Build impactful consultative relationships with your merchants to drive additional value through Loop.

• Host quarterly business reviews with your key accounts, showing up with content that aligns merchants priorities to Loop’s capabilities and the outcomes that matter most to their business.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data, and you’ve established processes for yourself to extract data, analyze it and use it to create compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Operate efficiently and partner cross functionally.

• Use AI, automation, templates, and operating rhythms to reduce manual work, improve consistency, and create more time for high-impact merchant engagement.

• Partner effectively with Sales, Onboarding, Support, Product, Solutions, and other teams to move merchant needs forward with clear context and ownership.

• Navigate merchant issues through the appropriate channels, maintain clear communication, and stay accountable for the overall merchant experience even when another team owns the resolution.

• Surface recurring merchant feedback and product themes with clear examples, business impact, and appropriate expectations about potential action.

Your Experience:

• You have managed a sizable portfolio while maintaining strong organization, responsiveness, and proactive engagement.

• You can explain how you use AI or automation to work more efficiently and improve the quality or consistency of customer support.

• You collaborate well across teams and can create momentum without relying on direct authority.

• You can share examples of customer feedback that contributed to product, process, or service improvements.

$75,000 - $100,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.

As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.

This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.

Right away, we’ve listed what we think you’ll be spending your time on.  We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career.  We’ve laid out the experience we think is important to set you up for success in this role.  But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations through the United States, select Canadian provinces, the United Kingdom, and select Australian states.

For this position, we are looking for a teammate located in the United States.

Challenge: Be accountable for revenue retention and expansion goals for Loop’s enterprise merchants.

• Your main priority is to make our merchants successful, and you’ll use any and all of your resources to make it happen.

• Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.

• Develop strategic account plans that connect each merchant’s priorities to measurable business outcomes, product adoption, renewal strategy, and long-term growth opportunities.

• Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal visibility throughout the merchant lifecycle.

• Lead complex renewal and commercial conversations, clearly articulating Loop’s value and competitive differentiation to stakeholders across the merchant’s organization.

• Work in close partnership with Sales to uncover cross-sell opportunities, build business cases, and convert them into closed revenue.

Your Experience:

• You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!

• You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts.

• You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.

• You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us.

• You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants.

Challenge: Accelerate customer adoption by developing and strengthening exceptional relationships with your accounts.

• Lead quarterly business reviews and executive touch points that connect Loop performance to merchants goals, demonstrates measurable value, and establish clear recommendations and next steps.

• Engage in regular, creative touchpoints with your accounts to get in front of any issues prior to renewal and avoid merchant churn.

• Increase the usage and adoption of all Loop’s features by communicating new feature updates to your accounts, focusing on the value they’ll provide to that specific merchant.

• Build credibility with senior and executive stakeholders while maintaining strong relationships with day-to-day partners and operational teams.

• Make Loop better by talking to merchants constantly and reporting product enhancement themes and feedback to the rest of the Merchant Success team.

Your Experience:

• You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging.

• You love data and are highly proficient with spreadsheets, using them to extract, analyze, and interpret insights that power compelling value stories for your customers.

• You have examples of how your proactive interactions and strong relationships with customers have directly contributed to mitigating churn, and have increased usage of product features.

• Creating exceptional partnerships with your merchants and becoming one of their favorite people to work with are always top priorities for you.

• You can share a couple of examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.

• You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Challenge: Lead cross-functional outcomes for complex merchant needs.

• Orchestrate the right partnership across Sales, Product, Engineering, Solutions, Support, Data, and leadership to advance high-impact merchant outcomes.

• Lead high-stakes escalations with clear ownership, disciplined communication, realistic expectations, and a focus on rebuilding or strengthening merchant confidence.

• Represent recurring enterprise themes and opportunities to Product and leadership, helping Loop stay close to the problems our merchants need us to solve.

Your Experience:

• You have led cross-functional work without direct authority and know how to create clarity, accountability, and momentum across teams.

• You remain composed and credible through ambiguity, service issues, competing priorities, and executive-level escalations.

• You can share examples of customer feedback that influenced product, process, or service improvements while maintaining appropriate expectations.

$100,000 - $120,000 a year

This position is also eligible for an annual commission expected to be 25% of your base salary.

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

#LI-JG1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote, anywhere in Spain, the UK, or the UAE.
• Contract:
  • Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
  • UK: Full-time, permanent (local contract)
  • UAE: Full-time, permanent via Deel (our employer of record in the UAE)
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

Curious what it’s actually like to work at Airalo? We’ve put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:

• Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
• Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
• Life at Airalo · United Arab Emirates: https://airalo-public.notion.site/life-at-airalo-united-arab-emirates

As our Partnerships Growth Marketing Manager, you’ll drive growth by building and scaling global marketing partnerships—from strategy and partner selection through to activation, performance measurement, and optimization. Reporting to the Director of Growth Strategy & Operations within the Marketing organization, you’ll sit at the intersection of growth, partnerships, and GTM, creating joint programs that expand Airalo’s reach and deliver measurable results.

This role is ideal for someone who combines strong partner marketing instincts with a growth mindset and can lead complex cross-functional work in a remote, global environment.

What You’ll Do:

• Build and execute a global partnerships growth marketing strategy aligned to Growth objectives and priority markets.

• Identify, evaluate, and prioritize partnership opportunities (e.g., co-marketing, channel/affiliate, ecosystem/platform, loyalty/travel collaborations).

• Own partner GTM planning: joint value propositions, campaign concepts, launch plans, distribution plans, and success metrics.

• Lead end-to-end execution of partner campaigns across channels (owned, paid, partner channels, PR/Comms where relevant) in close collaboration with internal teams.

• Define KPIs and measurement plans; track and report performance (e.g., incremental revenue, CAC efficiency, conversion, activation, engagement, retention impact depending on partnership type).

• Build scalable operational processes: partner briefs, campaign timelines, approvals, assets, tracking, post-mortems, and learnings.

• Partner closely with stakeholders across Marketing, Partnerships/BD, Product, Brand/Comms, Legal, Finance, and Data to ensure programs launch smoothly and compliantly.

• Contribute to building the long-term partnerships capability at Airalo, with the opportunity to grow into people leadership as the function scales.

What You’ll Bring:

• 5+ years of experience in growth marketing, partner marketing, or partnerships with demonstrated outcomes.

• Hands-on experience building and managing marketing partnerships that drive measurable growth (not just awareness).

• Strong strategic thinking paired with execution excellence (you can go from strategy → plan → launch → learn).

• Strong cross-functional leadership and stakeholder management in a fast-paced, remote environment.

• Analytical rigor: comfortable setting KPIs, working with tracking/attribution approaches, and turning data into decisions.

• Excellent written and verbal communication in English.

Nice to have

• Experience in travel, eSIM, telecom, fintech, marketplaces, or subscription/mobile apps.

• Experience with affiliate networks / partner tools or structured partner programs.

• Comfort with experimentation frameworks (A/B testing, landing page/offer testing, channel tests) and attribution basics.

• Experience running integrated campaigns (paid + owned + earned) with partners.

• Prior people leadership experience or readiness to grow into people management.

£71,000 - £96,000 a year

📍 UK: £71,000 – £96,000

📍 Spain: €52,500 – €71,500

📍 UAE: 363,500  -  AED: 492,000

Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨

Why People Join Us

🇪🇸 Why people join us in Spain

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.

For many of our teammates in Spain, it’s the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

🇬🇧 Why people join us in the UK

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.

Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.

🇦🇪 Why people join us in the UAE

We’re a fully remote team across 60+ countries, built on a simple idea: trust people to own their work and deliver without unnecessary layers or heavy process getting in the way.

Many people joining us from the UAE are looking for clarity in scope and real ownership in their role. They want to know what they’re responsible for, how success is measured, and have direct access to the people making decisions.

What often stands out is the combination of a global, product-led company with a flexible remote setup. For many, it’s the opportunity to work on a product used by millions of travelers worldwide, alongside a team that moves quickly and values clear ownership and accountability.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

phData is seeking a Forward Deployed Strategist to join our Advisory team.

The Forward Deployed Strategist is a business-first consultant who helps clients rapidly identify, shape, and accelerate high-value AI and data opportunities. This role sits at the intersection of consulting, product thinking, value mapping, and technology, working directly with business stakeholders to uncover high-impact use cases, frame them in clear business terms, and turn them into actionable MVPs that deliver measurable value.

At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build trust with executives, managers, and frontline operators, connect technical possibilities to business priorities, and help clients move from scattered ideas to real AI-enabled workflows, prototypes, and decisions with speed and clarity.

Core Responsibilities

Client Discovery & Opportunity Framing

• Quickly understand and internalize client challenges, constraints, stakeholder dynamics, and workflow realities.
• Identify high-value opportunities by immersing in business operations and uncovering messy, manual, cross-functional workflows that are addressable with AI solutions.
• Translate ambiguous business problems into crisply framed problem statements, use cases, hypotheses, and MVP scopes that can be validated quickly.
• Lead workshops, interviews, working sessions, and art-of-the-possible conversations that create alignment, momentum, and a practical path forward.Bring a user-centered design mindset to the solution identification process.

Business Value, Communication & Executive Storytelling

• Define success in terms of business KPIs and quantify measurable business value to justify investment in MVPs and solutions.
• Maintain a transparent link between use cases, expected outcomes, and the client’s broader technology roadmap.
• Build strong relationships with business executives, functional leaders, and end users by communicating clearly, listening actively, and facilitating productive decisions.Bridge the gap between business needs and technology by developing balanced technical, organizational, and process recommendations, along with compelling narratives and rigorous business cases for AI and data investments.
• Act as a translator between business and technical teams, helping stakeholders understand trade-offs, risks, dependencies, timelines, and the path from MVP to a scaled solution.

Prototype Activation & Scale Readiness

• Prototype and iterate solutions using low/no-code and AI-assisted tools to showcase value early.
• Work hand in hand with phData technologists to bring solutions to life quickly and frame the business value in a way stakeholders can understand.Surface platform, data, workflow, and operating model gaps that must be addressed to scale successful patterns beyond MVP.
• Help clients rethink how work gets done, not just which tools they use, by driving adoption-minded solution design and strong change communication.

Client Leadership & Engagement Ownership

• Serve as the consulting-forward, business-facing lead for the work, helping manage scope and risk while maintaining strong executive-level stakeholder relationships.
• Create alignment around priorities, next steps, and decision points so that discovery, prototyping, and scaling efforts stay focused on measurable outcomes.
• Partner with client and phData teams to move validated ideas toward scalable delivery and broader organizational impact.
• Work alongside clients, in person as needed, to drive business outcomes.

Required Experience

• 5+ years of experience in consulting with a passion for technology-driven process optimization.
• Exceptional written and verbal communication skills, including executive storytelling, workshop leadership, active listening, and business-case development.
• Demonstrated ability to build trust with business executives, functional leaders, and end users in ambiguous, fast-moving environments.
• Strong consulting presence with the ability to facilitate productive conversations, challenge assumptions constructively, and guide clients toward practical decisions.
• Experience translating ambiguous business problems into structured problem statements, use cases, hypotheses, and MVP scopes.
• Ability to connect solution ideas to measurable business value through KPIs, ROI logic, adoption metrics, cycle-time improvements, risk reduction, and time-to-value framing.
• Experience partnering with technical teams to move from business requirements to prototypes, pilots, and scalable solutions.
• Comfort working hands-on with AI copilots, analytics tools, workflow tools, and low/no-code platforms to accelerate discovery, prototyping, and validation.
• Deep empathy for users and a willingness to immerse in how work really gets done, including exceptions, workarounds, and organizational friction.
• High ownership, sound judgment, and comfort making progress without perfect requirements.
• Bachelor’s degree in business, analytics, engineering, information systems, design, or a related field, or equivalent practical experience.

Preferred Experience

• Master’s degree in business administration (MBA).Exposure to modern data and AI platforms, self-service analytics, workflow automation, or low/no-code tooling.
• Experience building business cases for new technology investments and influencing executive stakeholders.
• Experience working alongside engineers, solution architects, or delivery teams in client-service environments.
• Familiarity with change management, adoption planning, or operating-model design.

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

About V2

V2 Strategic Advisors is where velocity meets voltage - a boutique management and technology consulting firm that has spent 20+ years transforming media and advertising sales organizations. We’re the firm that global and high-growth organizations call when they need more than a strategy deck - they need results.

Our edge? We offer a rare blend of management consulting, data, analytics, AI, and systems integration - all under one roof, powered by best-in-class platforms including Salesforce, Databricks, Snowflake, HubSpot, and leading AI platforms like Claude and Gemini. We understand the nuances of our clients’ most complex challenges and deliver solutions that move the needle.

We’re a lean, elite team of consultants, technical architects, and data experts who operate with the rigor of global management consulting and systems integration consultancies and the energy and agility of a startup. We approach every day with a sense of purpose to deliver with excellence, grow our capabilities, and find fulfillment in what we do. If that sounds like your kind of environment, keep reading.

The Opportunity

V2’s Salesforce continues to thrive, and we’re looking for a technical consultant who can operate across the full Salesforce delivery lifecycle for our media and ad sales clients. In this role, you’ll be cross-functionally aligned to multiple client engagements, leading technical discovery and blueprinting sessions, architecting scalable Salesforce solutions, and building both declarative and code-based components that support complex prospect-to-cash workflows. You’ll partner closely with delivery leadership to advise clients on enterprise Salesforce architecture, manage complex deployments, and ensure that data feeding into and out of the platform is clean, well-structured, and trustworthy. This is a client-facing role that demands both platform depth and the judgment to know when a declarative solution will do the job and when custom code is warranted - along with the communication skills to defend that judgment to senior stakeholders. You bring strong opinions about how Salesforce should be architected, extended, and integrated with the broader data and analytics stack, including platforms like Salesforce Data 360, Databricks, and Tableau, and you’re comfortable using leading-edge AI tooling, such as Claude and Gemini, to accelerate your own build activity. If you want to build something that matters with people who operate at a high standard, keep reading.

What you’ll focus on

Business and technical discovery/scoping and solution design

• Participate in technical discovery and blueprinting sessions with client stakeholders to define scope, requirements, and solution design.

• Analyze architectural options using pros/cons methodology, internal knowledge/IP, and AI to finalize solution decisions.

• Develop technical specifications and lead client discussions.

• Create detailed functional and technical test scripts.

Data cleansing, migration, engineering & pipeline development

• Restructure, cleanse, and migrate data into and within Salesforce, ensuring data models support both operational use and downstream reporting.

• Establish data quality standards and governance practices that hold up across multiple client engagements.

• Design and build scalable data pipelines, transformation workflows, and ingestion frameworks across client environments using Python and SQL.

• Architect and implement data solutions on Salesforce Data 360 and Databricks, and integrate with enterprise data warehousing platforms.

• Drive best practices for data modeling, pipeline reliability, performance tuning, and cost governance across engagements.

• Support data migration, integration, and platform modernization workstreams for media and advertising sales clients.

Analytics & business intelligence

• Partner with business stakeholders to translate complex data and reporting requirements into reliable, performant analytics solutions.

• Design data models that serve both operational reporting and strategic analytics use cases across prospect-to-cash workflows.

• Support BI tool integration and dashboard development, connecting data platforms to tools such as Tableau, Databricks Analytics, or Looker.

• Design and build analytics reports and dashboards natively within Salesforce and Tableau, translating business requirements from media and advertising sales stakeholders into clear, actionable views.

• Apply process mapping, measurement strategy, and analytical frameworks to identify optimization opportunities and deliver insight to clients.

AI strategy & development

• Advise clients on AI strategy and help identify where LLMs and intelligent agents can deliver meaningful business value.

• Build and support production AI solutions using Salesforce Agentforce, Databricks Mosaic, Claude, and Gemini.

• Stay current with emerging AI capabilities and proactively apply those patterns to client engagements and internal practice development.

Salesforce platform architecture & development

• Design and build declarative solutions (Flows, page layouts, validation rules, permission structures) that solve business problems without unnecessary technical overhead.

• Design and build code-based solutions (Apex, LWC, integrations) where declarative tools reach their limits. Advise clients on enterprise Salesforce architecture, including org strategy, data model design, integration patterns, and scalability considerations.

Delivery & deployment management

• Work in leading DevOps platforms to manage and deploy solutions across sandboxes and production environments, including release planning, testing, and change management.

• Support go-live and post-go-live support stages to ensure client satisfaction.

AI-augmented delivery

• Leverage leading-edge AI tools to augment your own build activity, improving delivery speed and quality across engagements.

• Leverage agents to streamline your day-to-day workflows.

What you bring

Platform depth. 10+ years of hands-on Salesforce experience spanning both declarative configuration and code-based development (Apex, LWC, integrations). You’ve architected solutions, not just implemented tickets.

Data fluency. Demonstrated experience restructuring, cleansing, and migrating data, with a clear point of view on how data should be modeled to serve both Salesforce and downstream analytics. 5+ years of hands-on Python and SQL experience in production data engineering or analytics environments.

Architecture judgment. Experience advising on enterprise Salesforce architecture, including the trade-offs between declarative and custom-code approaches, and how to design for scale.

AI literacy. Hands-on experience using AI tooling, Claude, Gemini, Cursor, or similar, to augment technical build activity, along with a working understanding of where AI solutions add real value on the Salesforce platform.

Consulting instincts. 10+ years of consulting or technical delivery experience. You know how to lead a discovery session, structure a blueprint, and manage a complex deployment under pressure.

Industry context. Meaningful exposure to media, ad sales, or adjacent industries. You understand the commercial dynamics of prospect-to-cash workflows and bring that context into your technical recommendations.

Communication that lands. Strong facilitation, documentation, and presentation skills. You can lead a technical architecture discussion in the morning and present findings to a C-suite audience in the afternoon.

Broad platform awareness. Familiarity with adjacent data and analytics platforms (Databricks, Snowflake, or similar) is a plus. Deep expertise across the full Salesforce ecosystem is a must.

Cultural alignment. You operate with speed and agility, thriving in fast-paced, entrepreneurial environments. You hold yourself to a high standard - and you raise the bar for the people around you.

Why V2?

Because you won’t find another firm doing exactly what we do, and you won’t find another role like this one. You’ll be close to the action, building something real, with people who care deeply about doing exceptional work. V2 was built on the idea that consulting could be done better. We’re still proving it every day.

If you’re ready to bring the voltage, we want to hear from you.

Apply at: v2sa.com/careers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

The AI Outcomes Manager is DevRev’s unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought.

You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled “support” or “success.“ AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can’t do: complex judgment, strategic enablement, relationship building, and

driving outcomes. You’ll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.

What you’ll own

Your portfolio — a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.

The customer relationship, end-to-end

— Own accounts from implementation and go-live through adoption, renewal health, and expansion.

— Be the customer’s single point of trust — no handoffs, in good times and bad.

— Stay accountable for the outcome even when another team is responsible for the underlying work (“more accountability, less responsibility”).

Implementation & go-live

— Align on scope, success criteria, and the value the customer is buying before kickoff. DevRev · Customer Experience — Customer Outcomes 1

— Validate what was sold against what’s feasible; close gaps and secure sign-off.

— Own go/no-go readiness — flag risk and hold the line when a launch isn’t ready. Ticket lifecycle, powered by AI

— Respond within SLA — AI drafts, you review and personalize.

— Validate and correct AI’s classification and severity; your corrections train the model.

— Own tickets through resolution; decide workaround vs. code fix and route to engineering while staying the owner.

Adoption & value

— Track usage trends and flag drops early using AI anomaly signals; turn them into proactive outreach.

— Run enablement sessions; compare entitlements to actual usage and close adoption gaps.

— Translate usage into business value (time saved, cost avoided, deflection); build the roadmap into every business review.

Relationship & commercial

— Keep relationships multi-threaded and engage executive sponsors.

— Act on account signals before the customer raises a problem.

— Run renewal reviews ahead of expiry; source and flag expansion opportunities to Sales.

Who we’re looking for

— Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.

— An owner — you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.

— A strong communicator — you run customer calls confidently and write clear RCA reports and QBR materials.

— AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage.

— Commercially aware — you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.

— Comfortable with ambiguity — this is a new operating model; you’ll help shape it, not just follow playbooks.

— Deep in at least one domain — with the ability to cross-train and advise.

Qualifications

— Minimum a B.Tech (or equivalent bachelor’s degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).

— 3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).

— Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.

— Background in fintech, enterprise SaaS, or high-volume support environments preferred.

— Experience across both support and success motions is highly valued.

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

We’re looking for a highly organized and resourceful Executive Business Partner to support our CEO. This hybrid role is built for someone who thrives on variety: the majority of your time will be spent as a true thought partner and force multiplier for the CEO, managing day-to-day needs so they can focus on leading the company. You’ll also provide calendar and administrative support to our VP, People; assist with select personal tasks so the CEO’s time is spent where it matters most; and, in the short term, help run our New York City office. This role suits someone equally comfortable driving executive priorities, managing complex logistics, and supporting day-to-day office operations. You’ll report to the Chief of Staff to the CEO, rounding out the support functions for the CEO’s office.

What you’ll do:

Executive Business Partnership — CEO (~50%)

• Own the CEO’s calendar end-to-end, proactively resolving conflicts and prioritizing time against what matters most
• Prepare the CEO for meetings with agendas, background materials, and key talking points
• Draft, proofread, and manage correspondence and communications on the CEO’s behalf
• Coordinate cross-functional projects and follow up on action items to ensure deadlines are met
• Act as a trusted liaison between the CEO and internal teams and external partners
• Plan and coordinate domestic and international travel, including detailed itineraries
• Manage expense reporting and other administrative processes

Support to VP, People (~15%)

• Manage calendar scheduling and prioritization for the VP, People
• Provide day-to-day administrative support, including meeting preparation, correspondence, and travel coordination as needed

Personal Assistance to the CEO (~15%)

• Manage select personal appointments, errands, and scheduling needs
• Coordinate personal travel arrangements and reservations
• Assist with household or family logistics as needed and requested
• Handle ad hoc personal projects with discretion and professionalism

Office Management — New York City (~20%)

• Serve as the primary point of contact for employees on office procedures, amenities, and day-to-day operations
• Maintain the NYC office environment in partnership with the Culture team
• Plan and coordinate logistics for in-office meetings and events, including catering and setup
• Support employee engagement and culture-building initiatives in the office

What we’re looking for

• 3+ years of experience supporting C-level executives as an Executive Assistant, Executive Business Partner, or Chief of Staff
• Exceptional organizational skills and the ability to manage competing priorities under tight deadlines
• Outstanding written and verbal communication skills
• A high degree of discretion, judgment, and trustworthiness when handling confidential information
• Demonstrated ability to operate effectively across strategic support, office logistics, and personal assistance
• Based in or able to work on-site in New York City
• Willing to travel to Connecticut 1–2 times per week as needed
• A proactive, adaptable approach to a broad and varied scope of work

Why this role

Our CEO needs a partner who can be fully relied on — someone who keeps professional and personal priorities running smoothly and creates the space needed to lead the company effectively. At the same time, our VP of People requires dedicated calendar and administrative support as the team scales, and our growing New York City office needs steady, consistent support during this period of growth. This role sits at the center of all three, offering a high-trust vantage point across executive leadership, People Operations, and office operations, with meaningful variety in scope from week to week.

Base Salary Range

$128,000—$150,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.

If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

About Pasito (YC-S22)

Pasito is the AI workspace for employee benefits.

We’re rethinking how group insurance and benefits are underwritten, delivered, used and measured - by the people who design them and the people who depend on them. Instead of static PDFs, disconnected systems, and manual workflows, Pasito brings plan design, payroll and benefits data, claims, and financial context into a single, AI‑native workspace that helps benefits actually work for the 178 million Americans who depend on this system.

We don’t build for brokers, carriers and employers - we build with them. That collaboration shows up in everything we ship: AI agents that extract and structure plan data, tools that turn complexity into clarity for employees, and workflows that save carriers and consultants hundreds of hours per case.

Today, Pasito supports many of the largest insurance carriers and brokers in the U.S. We’re backed by Y Combinator and Core Innovation Capital, and we’re growing quickly. We ship fast, iterate relentlessly, and care deeply about building systems that are accurate, scalable, and human.

If you’re excited to work alongside exceptional operators and engineers, and apply AI in a legacy industry where precision and trust matter, Pasito is the place for you.

The Role

We’re hiring a Product Owner to own and drive the development of key products at Pasito, including our broker and carrier enrollment workbench and AI Extractions and plan processing products.

This role sits at the center of the company, bridging customer needs and technical execution. You will report to the VP of Product & Data and take full ownership of the product and feature lifecycle for your areas, from idea to launch and beyond.

This is a highly hands-on role for someone who is exceptionally organized, an excellent communicator, and excited to own execution end-to-end.

What You’ll Do

Own the full product lifecycle

• Take products and features from concept to launch and beyond

• Define requirements, write clear product specs, and manage execution through delivery

• Ensure high quality and usability before anything ships

Drive day-to-day product execution

Work closely with engineering, design, data, quality assurance, and forward-deployed teams to prioritize, scope, and ship features

Maintain clear roadmaps and ensure timelines are met

Identify tradeoffs quickly and keep development moving forward

Bridge customer needs and product decisions

• Work closely with internal teams and clients to understand workflows, pain points, and

• opportunities

• Translate real-world use cases into clear product requirements

• Understand what users ask for and what they actually need, ensuring what we build

• solves meaningful problems

Own communication and rollout

• Partner with Marketing to clearly communicate product updates and launches

• Create high-quality written materials (release notes, product docs, internal updates)

• Ensure messaging is clear, polished, and aligned with product value

Enable internal teams

• Train forward-deployed, sales, and client teams on new features and workflows

• Create documentation and materials that make products easy to understand and use

• Act as the internal expert for your product areas

Who You Are

• An exceptional communicator with outstanding written and spoken English

• Highly organized and detail-oriented, and skilled at multi-tasking

• Strong sense of ownership (you take responsibility for outcomes, not just tasks)

• Comfortable operating in a fast-paced, ambiguous environment

• Low ego, highly collaborative, and focused on building great products

• Naturally curious about how systems work and how to improve them

• User-focused; you ground decisions in a genuine understanding of the people who will use our products

Technical Experience We’re Excited About

• 2–5 years of experience in product, engineering or a similar role

• Experience working cross-functionally with engineering, design, or technical teams

• Strong experience writing clear, structured documentation or product specs

• Experience managing projects or workflows end-to-end

• Exposure to B2B SaaS, enterprise software, or complex workflows is a plus

• Interest in AI-driven products or data-heavy systems is a plus

What’s In It For You

• Real ownership: You will directly own products used by leading brokers and carriers

• Central role: Sit at the intersection of product, engineering, and customers

• Fast growth: Learn quickly by owning meaningful product areas early in your career

• Strong team: Work closely with experienced leaders across Product, Engineering,

The interview process

• Silver screening Interview

• Client Screening Interview

• Client Technical interview

• Client Behavioral Interview